SAP B1 Consultant

Hiring for Big4 Company'

GCP Data engineer

GCP - Mandate

3-7 Years

Gurgaon location

only serving candidate or immediately Joiner can apply

Notice period - less than 30 Days

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

About the Company

Insight Alpha provides its clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Having built a strong network of senior industry experts and key decision makers globally across a span of 80 countries, there is always a need for relevant and authentic knowledge at the right place, right time, in the right way to the right person.

About the Role 

The role with IA is an exciting position with opportunities to work closely with business and investment leaders that are driving the industry throughout the world. Providing knowledge on large-scale issues down to the most niche and esoteric, our experts range from domestic and international policy specialists to economic advisors, business leaders to academics. Through our systems, clients connect toa network of top-tier professionals, whose insights can help move clients' best ideas towards their best outcomes. 

As a Research Associate, you will draw from a broad pool of experts including premier thought-leaders from around the world and recruit the most relevant experts for our clients' research projects. You will be expected to monitor industry news, identify market trends, and establish valuable professional relationships with senior-level industry professionals. 

Responsibilities

• As a Research Associate, you will focus on identifying and reaching out to topprofessionals who can provide industry insight and knowledge to our clients. 

• You will elucidate the mission and business model of Insight Alpha to industry professionals and recruit them for Association of Industry Leaders (AIL). 

• Thrive in a fast-paced environment, multitasking between various projects. 

• Grow the India/ Global Expert Network by recruiting key opinion leaders on a strategic/tactical mode, using recruiting campaigns, leveraging industry and professional lists, trade and business associations, referrals and other relationships. 

• Co-ordinate with client-facing Research Managers /Analysts/ Project leaders to gauge clients' needs and fulfill time-sensitive research requests for our clients by analyzing client inquiries. 

Requirements

• The successful candidate should have 0-1 year of experience in primary executive research or knowledge management.

• Post Graduate Degree/Graduate Degree required.

• Excellent communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc.).

• Good command over English language.

• Successful track record of working in a team environment. 

• Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy andattention to detail.

• Leadership qualities, positive energy, and the ability to adapt to change in a fast-paced environment.

• Curious by nature; proactive and self-motivated.

• Ability to work effectively independently and/or collaboratively in a team.

We seek bright, positive and flexible people who also:

• Act with the highest integrity and professionalism in all their endeavors. 

• Utilize superior analytical and problem-solving skills. 

• Think creatively and focus on opportunities for growth, and lead others to do the same. 

• Express a strong desire to work in a team. 

• Respond effectively to management direction and clients’ needs. 

• Demonstrate the ability and initiative to handle increasing responsibility over time.

Requirements:

• Must have 5+ years of experience
• Strong proficiency in data engineering concepts and practices.
• Extensive experience in applying data science and machine learning techniques.
• Working knowledge of extracting information from unstructured data sources, particularly PDFs.
• Hands-on experience with Large Language Models (LLMs) such as GPT and Gemini.
• Knowledge of prompt engineering and fine-tuning techniques.
• Practical experience in building Retrieval-Augmented Generation (RAG) systems.
• Experience in processing large volumes of unstructured data, preferably in the insurance, legal, or healthcare sectors.
• Proven experience in extracting valuable insights from diverse data sets.
• Familiarity with Vector Databases, Azure Cloud, LangChain, Lama Index, and OCR tools and techniques.
• Working knowledge of PDF to text extraction tools like PDFMiner, PyMuPDF, or PDFPlumber, OCR tools.
• Skilled in machine learning, deep learning, computer vision, natural language processing (NLP), and generative AI models.

Good to have:

Working knowledge of Python and libraries such as NumPy, pandas, scikit-learn, and TensorFlow/PyTorch.

Preferred Qualifications:

BE/MS/PhD in Computer Science, Data Science, Machine Learning, or related fields.

Note: We are looking for passionate candidates who can join immediately.

Job Title - Senior Backend Engineer

About Tazapay 

Tazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care of local regulations and requirements. This results in decreased transaction costs, fx transparency and higher auth rates. 

They are licensed and backed by leading investors.   www.tazapay.com 

What’s exciting waiting for You? 

This is an amazing opportunity for you to join a fantastic crew before the rocket ship launch. It will be a story you will carry with you through your life and have the unique experience of building something ground up and have the satisfaction of seeing your product being used and paid for by thousands of customers. You will be a part of a growth story be it anywhere - Sales, Software Development, Marketing, HR, Accounting etc. 

We believe in a culture of openness, innovation & great memories together. 

Are you ready for the ride? 

Find what interesting things you could do with us. 

About the Backend Engineer role

Responsibilities (not exhaustive)

• Design, write and deliver highly scalable, reliable and fault tolerant systems with minimal guidance 
• Participate in code and design reviews to maintain our high development standards
• Partner with the product management team to define and execute the feature roadmap
• Translate business requirements into scalable and extensible design
• Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies
• Coordinate with cross functional teams (Mobile, DevOps, Data, UX, QA etc.) on planning and execution
• Continuously improve code quality, product execution, and customer delight
• Willingness to learn new languages and methodologies
• An enormous sense of ownership
• Engage in service capacity and demand planning, software performance analysis, tuning and optimization

The Ideal Candidate

Education

• Degree in Computer Science or equivalent with 5+ years of experience in commercial software development in large distributed systems

Experience

• Hands-on experience in designing, developing, testing and deploying applications on Golang, Ruby,Python, .Net Core or Java for large scale applications
• Deep knowledge of Linux as a production environment
• Strong knowledge of data structures, algorithms, distributed systems, and asynchronous architectures
• Expert in at least 1 of the following languages: Golang, Python, Ruby, Java, C, C++
• Proficient in OOP, including design patterns. 
• Ability to design and implement low latency RESTful services
• Hands-on coder who has built backend services that handle high volume traffic.
• Strong understanding of system performance and scaling
• Possess excellent communication, sharp analytical abilities with proven design skills, able to think critically of the current system in terms of growth and stability
• Data modeling experience in both Relational and NoSQL databases
• Continuously refactor applications to ensure high-quality design
• Ability to plan, prioritize, estimate and execute releases with good degree of predictability
• Ability to scope, review and refine user stories for technical completeness and to alleviate dependency risks
• Passion for learning new things, solving challenging problems
• Ability to get stuff done!

Nice to have

• Familiarity with Golang ecosystem
• Familiarity with running web services at scale; understanding of systems internals and networking are a plus
• Be familiar with HTTP/HTTPS communication protocols.

Abilities and Traits

• Ability to work under pressure and meet deadlines
• Ability to provide exceptional attention to details of the product.
• Ability to focus for extended periods of repetitious activity.
• Ability to think ahead and anticipate problems, issues and solutions
• Work well as a team player and help the team members to resolve issues
• Be committed to quality and be structured in approach
• Excellent and demonstrable concept formulation, logical and analytical skills
• Excellent planning, organizational, and prioritization skills

Location - Chennai - India

Join our team and let's groove together to the rhythm of innovation and opportunity!

Your Buddy

Tazapay

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score

Level 3 Contractor-to-Fulltime-Programmer Role:

Must have 1-2 years (ideally 12 to 30 months) of post-collegiate professional programming experience at a top SaaS company in React, Typescript, Javascript working within Visual Studio Code and Yarn, leveraging superior techniques with Routing, Components, State, and Props to deliver elegant consumer applications based on dynamic data.

Ability to translate user story completely into exceptional functionality that consistently meets acceptance criteria and delights users.  Ability to convert complex workflows into elegant experiences highly prized.

Experience with Firebase, Firestore, MongoDB, Heroku and other Cloud-based technologies to deliver scalable, performant data-driven applications, with deployments on Kubernetes.  Ideally experienced working with colleagues over Discord.

Ability to exhibit judgment to independently author test suite and testing scripts to evaluate code additions, ensuring no regressions in functionality or user experience.

Proficiency in translating complex mathematical concepts into effective data structures and programming practices.  Personal pleasure in solving mathematical puzzles elegantly is a huge plus.

Bonus for those possessing keen interest in better investing, wealth creation, and FinTech/WealthTech experience.

Collaborate effectively through coding tools such as GitHub, Jira, and Slack.

Enthusiastic, collaborative, driven, curious, professional, fast-paced, detail-oriented.  Clear communicator, flexible work hours to be part of experienced Silicon Valley product team. Able to make constructive contributions to improved team development practices
.

Anticipated first year will be entirely working from home given COVID as Level 3 Contractor, and upon completion of first anniversary will be eligible for sign-on bonus as full time employee. Required to have own effective laptop/development set up and sufficient bandwidth to be exceedingly productive.

We are excited to consider applicants from outside top IITs and top technical cities, so you don’t have to be a graduate of IIT Madras or IIT Bombay, nor living in Bangalore, Pune, or Hyderabad – we are more interested in exceptional and fluent programming talent and passion than just these degrees.  And all that being said, we confess we do have a founding team with degrees and DNA from Stanford, Harvard, and INSEAD.

There will be a technical task/test, a fit/communication interview, and a technical interview.