Solution Architect – Lead Innovation from Anywhere

Title: Account Manager- (SaaS – US Market)

Experience: 3–8 Years

Location-Bangalore work from the office

Department: Sales

Industry: B2B SaaS

Sales Segment: Small & Medium Businesses (SMB)

Market: United States

Employment Type: Full-time

Key Responsibilities

 Own the end-to-end SMB sales cycle (prospecting to close) for U.S.-based customers

 Handle inbound and outbound leads, including cold outreach

 Conduct product demos, discovery calls, and negotiations

 Build and manage a healthy sales pipeline and accurate forecasts

 Consistently achieve or exceed monthly and quarterly quotas

 Maintain accurate CRM records and sales activity tracking

Required Qualifications

 3–8 years of experience as an Account Executive in B2B SaaS

 Strong experience selling to SMB customers (not enterprise-only profiles)

 Direct exposure to selling in the U.S. market

 Proven track record of quota achievement

 Excellent communication, negotiation, and closing skills

 Hands-on experience with CRM tools such as HubSpot

 Strong understanding of U.S. buyer behavior and SMB needs

Preferred Qualifications

 Experience in fast-paced SaaS startups or growth-stage companies

 Familiarity with high-volume deal environments ($5k–$100k ARR)

 Strong consultative selling approach

 Strong understanding of U.S. buyer behavior and SMB needs

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

About the Organization: 

WeMakeScholars is an organization funded and supported by the Ministry of IT, Government of India under the 'Digital India Campaign'. We offer international education finance via scholarships and education loans, to study abroad aspirants. We are currently a 120 members team. Last financial year, we disbursed 2200 Cr in education loans to 8300 students across India.

We are looking for a PHP Developer who is keen to work in a startup environment esp. a product-based company. 

Job Overview:

We are hiring developers (from 0 to 10 experience) with relevant knowledge and experience with the development and deployment of large-scale cloud-native enterprise systems on PHP, REST APIs, Node Js, Flutter, AWS & MySql. 

About Tech Department:

• Our internal tech team is responsible for end-to-end in-house tech support which includes and is not limited to design, development & deployment. 
• We are continuously developing and improvising our products to enhance customer and team experience.
• As we are in the Fintech space, our team has to ensure the database security of the application.

Job Summary:

• Participate in full lifecycle development
• Work closely with product managers and UI/UX designers to analyze requirements
• Review peer code changes
• Make recommendations for design and implementation improvements
• Integrating the Frontend UI with Backend APIs.
• Design and implement APIs for web/mobile (both Android & IOS) applications.
• Work with the Product team in prioritizing development activities for weekly sprints

Experience & Skills Required:

• Prior experience- not mandatory 
• Ability to quickly learn - PHP, MySql, JQuery, Ajax, Git
• Have familiarity with- HTML, CSS, JS 
• Strong team player with an open mindset to learn new technologies and Knowledge of common SDLC.
• A passion for solving problems and providing workable solutions

Preference will be given to those with:

• Internships experience
• Worked on own projects 
• Experience in PHP, MySql 

Job Title: React & React Native Developer (Jaipur only)

Company: Growth System ERP (https://www.growthsystem.in/)

Location: Jaipur, Rajasthan, India

About Growth System ERP:

Growth System ERP has been driving digital transformation for Indian businesses since 2010. We provide specialized ERP solutions for various industries, including Manufacturing, NBFCs, FMCG, and Garments. Our ERP system integrates financial management, inventory and supply chain, HR & payroll, CRM & sales, and compliance & reporting into one powerful solution. We also offer AI Agents for process automation and IoT Solutions for connecting physical assets with digital systems.

Job Summary:

We are seeking a highly skilled and versatile React & React Native Developer to join our dynamic technology team. In this role, you will be responsible for developing and maintaining both web-based user interfaces for our ERP system using React.js and cross-platform mobile applications using React Native. You will play a key role in creating a cohesive and seamless user experience across all our digital platforms.

Responsibilities:

• Develop and maintain user interface components and front-end functionality for web applications using React.js.
• Develop and implement cross-platform mobile applications for iOS and Android using React Native.
• Build reusable and efficient code components for both web and mobile platforms, promoting code sharing and consistency.
• Collaborate with UI/UX designers to translate designs and wireframes into high-quality and responsive user interfaces for both web and mobile.
• Manage application state effectively using appropriate state management libraries (e.g., Redux, Context API) for both web and mobile.
• Integrate front-end web applications and mobile applications with back-end APIs to fetch and display data.
• Implement mobile-specific features and functionalities (e.g., push notifications, location services, camera access) as needed.
• Optimize the performance and responsiveness of both web and mobile applications.
• Ensure cross-browser compatibility for web applications and platform consistency for mobile applications.
• Write clean, modular, and well-documented code for both React and React Native projects.
• Participate in code reviews to ensure code quality and adherence to best practices across both platforms.
• Troubleshoot and debug issues in both the web and mobile codebases.
• Stay up-to-date with the latest trends and advancements in React, React Native, and front-end/mobile development.
• Contribute to the continuous improvement of our development processes and technology stack.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Strong proficiency in JavaScript (ES6+), HTML5, and CSS3.
• Solid understanding of React.js and its core principles (JSX, components, props, state, hooks).
• Proven experience in developing mobile applications using React Native.
• Experience with state management libraries (e.g., Redux, Context API) in both web and mobile contexts.
• Familiarity with RESTful APIs and asynchronous programming for both web and mobile data integration.
• Experience with front-end build tools and workflows (e.g., Webpack, Babel, Git) and mobile development tools and workflows (e.g., Expo, Fastlane, Git).
• Understanding of responsive design principles for web and mobile UI/UX best practices.
• Knowledge of native mobile development concepts (iOS and Android) and the ability to bridge native modules when necessary.
• Excellent problem-solving and debugging skills across both web and mobile platforms.
• Good communication and teamwork abilities.
• Familiarity with ERP systems or business applications is a plus.
• Experience with testing frameworks for both web (e.g., Jest, Enzyme, React Testing Library) and mobile (e.g., Jest, React Native Testing Library) is a plus.

Benefits:

• Opportunity to work on both web and mobile aspects of a cutting-edge ERP system.
• Collaborative and supportive work environment.
• Professional growth and development opportunities across multiple technology domains.

Key Responsibilities

• Design, develop, and maintain full stack web applications using Java and Angular
• Build robust backend services using Java, Spring Boot, REST APIs
• Develop responsive and dynamic user interfaces using Angular, HTML, CSS, TypeScript
• Integrate frontend applications with backend services and databases
• Write clean, maintainable, and efficient code following best practices
• Participate in code reviews, testing, debugging, and performance tuning
• Collaborate with cross-functional teams (UI/UX, QA, DevOps, Product)
• Support application deployment and production issues

Required Skills & Qualifications

• Strong experience in Java (Java 8+)
• Hands-on experience with Spring Boot, Spring MVC, Spring Security
• Proficiency in Angular (Angular 8+), TypeScript
• Experience with RESTful APIs
• Good knowledge of HTML5, CSS3, JavaScript
• Experience with databases such as MySQL, PostgreSQL, Oracle, or MongoDB
• Familiarity with Git/GitHub, Maven/Gradle
• Understanding of SDLC and Agile methodologies
• 
  

Hiring: Content Writer – Leading Supplements Brand

We are looking for a creative and detail-oriented Content Writer to join a leading supplements manufacturer in Noida, Sector 63. If you have a passion for storytelling, brand building, and digital content, this role is for you!

📍 Location: Noida, Sector 63

🏢 Work Mode: On-site

💰 Salary:

• Junior Profiles (1-3 years): ₹30,000/month
• Mid-Senior Profiles (4-8 years): Up to ₹60,000/month

Key Responsibilities:

• Create engaging content for websites, blogs, social media, email campaigns, and product descriptions.
• Develop SEO-friendly content to enhance online visibility and drive organic traffic.
• Collaborate with designers and marketers to execute high-impact campaigns.
• Stay updated on industry trends to ensure content remains fresh and relevant.
• Maintain consistency in brand tone and messaging across all platforms.

Requirements:

• Proven experience in content writing, copywriting, or content marketing.
• Strong command of English with exceptional writing and editing skills.
• Experience in SEO writing, keyword research, and digital marketing strategies.
• Ability to craft compelling narratives that resonate with the target audience.
• Prior experience in D2C, FMCG, or e-commerce industries is a plus.

📩 Apply now and be part of a fast-growing brand shaping the future of supplements!

Designation: Business Development Executive

Experience: 0 to 10 years

Salary: As per Company standards.

Joining: Immediately

Job Location: Pune.

Job description:

• Explain about admission procedures and courses offered to the students and their parents through phone calls.
• Counsel Students and Parents about our courses.
• Interaction with Students and Parents on regular basis
• Monitor class schedules to ensure smooth running of classes.
• Support the students throughout the admission process by answering their queries.
• Maintain the target metrics by converting potential students into confirmed admission and succeed in achieving the performance goals.
• Maintain regular communication with students, parents for coordinating admission activities and resolving problems.
• Result-orientated and able to work under pressure to achieve targets.
• Excellent command of spoken and written English as well as the local language.Strong, presentation and persuasion skills.
• Arranging seminars and workshops.
• Report daily, weekly and monthly status.
• Should be target oriented and enthusiastic towards the role.
• Participating in educational fairs and events.
• An ability to communicate effectively with colleagues, students and other members of the public of all age groups.
• Ability to learn on own initiative and research best study options for students.
• Flexibility over working hours
• Must Have Pleasing Personality , Excellent Communication and Soft Spoken.

⚒️ About The Role

We're looking for an experienced Frontend Engineer to breathe life into the user interface of our product. Understanding that meticulous engineering not only drives the user experience but also influences our product development process, we aim to prioritize this role from Day 1

🚀 This Role

As a Founding Frontend Engineer at Upskillr.ai, your contributions will be vital in refining the user experience of our AGI Platform. You will also participate in evaluating user interfaces and crafting the frontend landscape for future products. Further:

• Creating and optimizing our frontend infrastructure, rendering captivating user experiences through your engineering prowess.
• Utilizing your specialized skills to navigate frontend development, from designing responsive layouts to implementing interactive features.
• Collaborating closely with founders on product development and with designers for harmonious UI/UX integration.

What you'll work on:

• Leading feature development from user research to production in collaboration with designers and AI engineers.
• Building responsive UI components using React principles and JavaScript.
• Establishing a flexible frontend architecture with supportive APIs.
• Demonstrating expertise in front-end performance optimization and contemporary standards.
• Pioneering the engineering and integration of optimal human ↔ AI interfaces for enterprise operations. We're trailblazing in a fresh domain of engineering that previously didn't exist. The onus is on us to explore and incorporate a novel interface that resonates with our users.

Technical Skills:

• Profound expertise in JavaScript and React, along with robust front-end coding abilities and an understanding of progressive web applications.
• Must possess skills in HTML5, CSS3, JavaScript, React.js, Webpack, Enzyme, Redux, Flux, GIT, HTTP(s), Terminal, Build Tools, State Management, Type Checkers, Form Helpers, Routing, REST API, GraphQL, Utility Libraries, Internationalization, Server-Side Rendering, and Backend Framework Integration.
• Proficiency in browser-based debugging and performance testing.
• Experience in performance tuning, usability enhancement, automation, and continuous integration leveraging test-driven development methodologies (BDD/TDD).

🕵️ What We Look For

• Self-starters prepared to lead significant initiatives.
• Avid curiosity and passion for technology.
• Familiarity with UI/UX principles from an engineering perspective.
• Excellent communication abilities

😁 Perks & Benefits

🤝 Top-of-the-market compensation — At Upskillr.ai, we will offer top-of-the-market (90th+ percentile) compensation in both cash and equity. We believe that the best candidates deserve the best compensation, and we will ensure that it happens.

💯 High impact — You’ll be joining as a founding member of the team, and as such you will have a high level of ownership and influence over the direction of the company.

🧠 The gains — Collaborate closely with the founders. Experience the excitement of a rapidly expanding startup.

About Us

We build LLM Based Tools and Services for Enterprises.

Upskillr.ai, started by Aditya Saxena and Vikram Pandya, is a dynamic knowledge platform that combines the best of education and knowledge management powered by AGI.

What We Do

We are committed to delivering innovative and comprehensive solutions that address the diverse learning needs of individuals and organizations. The company is dedicated to leveraging Artificial General Intelligence (AGI), to provide personalized and tailored support, ensuring the success and satisfaction of its users.

Responsibilities:

• Engage directly with customers to design, develop, and deploy AI enterprise applications on the 
• Become an expert in application design and development on the ; lead design and code reviews of end-to-end customer applications
• Perform enhancement, testing, and troubleshooting, of applications with and on behalf of customers
• Continuously identify technical risks and gaps; devise mitigation strategies in anticipation of customer needs
• Write specifications, documentation, and user guides for customer applications

 Required Qualifications:

• Bachelor’s degree in a Science, Technology, Engineering or Math (STEM) field
• 3+ years professional experience in a customer-facing role building enterprise cloud software applications
• Solid understanding of cloud computing concepts
• Solid understanding of databases types and trade-offs
• Demonstrated proficiency in Java and/or similar programming languages
• Working knowledge of Agile software development methodology
• Strong analytical ability and problem-solving techniques
• Strong organizational skills with high attention to detail
• Excellent interpersonal skills with the ability to work effectively in a cross-functional team

 Preferred Qualifications:

• Bachelor’s degree in Computer Science or equivalent field; graduate degree in complimentary STEM or Business field
• Experience building and deploying AI-based enterprise applications
• Solid understanding of common machine learning techniques, applications, and trade-offs
• Demonstrated proficiency in javascript and/or similar programming language
• Domain expertise in one or more of the following industries: Aerospace, Financial Services, Healthcare, Industrial Manufacturing, Oil & Gas, Public Sector, Power & Utilities, Supply Chain, Telecommunications
• Proficiency in time series analysis, data cleansing, and data normalization

Role- Node.js Developer/Senior Node.js Developer

Job description:

- (Nodejs, Express), MySQL, Postgre SQL
- Working experience of GIT
 - Well-versed and experienced with unit testing, code coverage.
- Well versed with SOILD design principles and its application
- Good to have – some experience with Azure DevOps and/or azure functions.
- Good knowledge of designing and writing restful API.