Software / Sr Software Engineer

Required Skills: Hunting clients

Criteria:

● Candidate must understand business development and help in growing partners and expanding the overall network.

● Candidates from Good Startup companies will be preferred.

● Candidate must be able to create Brand strategies, using insights to communicate effectively and engage partners in the best way.

● Experience in partner engagement or program management with proven ability to build programs from 0–1.

● Revenue-focused mindset, capable of identifying growth opportunities and improving program ROI using metrics.

● Excellent cross-functional collaboration & stakeholder management, with the ability to drive engagement initiatives, GTM strategies, and brand storytelling.

● High proficiency in documentation & presentations (Excel & PowerPoint) and strong organizational skills.

Description 

About the Role

We are looking for an Associate Program Manager to play a pivotal role in shaping and scaling the company operator community. This is a high-ownership, multi-faceted role that blends research, strategy, storytelling, and hands-on execution. You will turn insights into impactful engagement initiatives and craft compelling narratives that strengthen operator trust, loyalty, and long-term connection across multiple channels.

If you thrive in a fast-paced, dynamic environment, enjoy building programs from 0–1, and are motivated by creating meaningful operator experiences, this role enables you to make a direct impact on operator engagement, trust, and community growth.

Key Responsibilities

1. Map the Bus Operator Landscape & Identify Whitespace Opportunities

• Conduct comprehensive research to develop a deep understanding of the bus operator ecosystem — emotionally, psychologically, and logically.
• Identify gaps and opportunities for operator-focused initiatives.

2. Develop Brand Strategy & Narrative

• Translate insights into compelling brand storytelling, messaging, and engagement formats.
• Ensure communication resonates authentically and strengthens operator trust and brand perception.

3. Design & Execute Engagement Initiatives

• Plan and implement GTM strategies for multi-format engagement programs (digital, offline, and hybrid).
• Test hypotheses to decide whether to kill, iterate, or scale initiatives.
• Build playbooks to ensure distinctive and consistent messaging across channels.

4. Drive Cross-Functional Execution & Project Management

• Lead end-to-end implementation by coordinating with internal teams and external partners/agencies.
• Manage multiple projects, guide teams, and establish execution rituals to ensure accountability and high-quality outcomes.

5. Optimize Engagement & Brand Impact

• Build structured frameworks to track initiative performance using relevant metrics.
• Measure engagement, brand lift, and content resonance, and continuously refine strategies for maximum impact and ROI.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• 1–2 years of experience in partner engagement or program management, ideally in B2B or service-driven environments.
• Experience building programs from 0–1, launching initiatives, and scaling engagement programs.
• Highly organized, with strong prioritization, planning, and execution abilities; capable of managing multiple initiatives simultaneously.
• Strong execution, problem-solving, and analytical skills, with the ability to identify blockers and use metrics to optimize performance.
• Proficiency in documentation and presentations (especially Microsoft Excel & PowerPoint) for senior leadership and cross-functional teams.

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

#HiringAlert

We are looking " Oracle DBA " for Reputed Client @ Permanent Role.

Work Experience: 8 - 10 years

Must Have Skills:

•Oracle Database Administration: In-depth knowledge of Oracle database administration (11g, 12c, 19c) and maintenance, including database architecture, backup and recovery, performance tuning, and security.

•Disaster Recovery: Knowledge of disaster recovery planning and execution, including developing and implementing backup and recovery strategies, and testing disaster recovery plans.

•Oracle Apex installation, upgrade and troubleshooting skills

•Oracle Real Application Cluster (RAC) skills and troubleshooting knowledge in depth.

•Hands on experience in RMAN cloning. Data pump export & import

•Standby and Dataguard skills

•Db upgrade experience. (12C to 19C)

•OEM knowledge.

•DB patching skills.

•Cloning experience through RMAN, Datapump, Cold, Hot backup etc.

•Should work individually and to provide suggestions to the client in all aspects related to database support

Good To Have Skills:

Communication:

•Good communication skills to work collaboratively with other teams and to communicate effectively with customers.

•Soft skills: Strong interpersonal skills, including teamwork, to work effectively with stakeholders and team members.

•Oracle Real Application Cluster (RAC) skills and troubleshooting knowledge in depth.

•Oracle Apex installation and troubleshooting skills

Key Responsibilities:

•Maintains responsibility, accountability, and credibility in all work and research assignments and sustained ability to be highly self-motivated and directed

•Documentation and Reporting: Documenting project activities and maintaining accurate records, as well as generating reports to inform management and stakeholders about project status and issues.

•Monitoring and Troubleshooting: Monitoring system health and proactively identifying and troubleshooting issues to ensure high system availability and uptime.

•Cloning and Refreshing: Cloning and refreshing Oracle environments for testing, development, and production purposes.

•Supporting for database RAC environment and Apex installation, upgrade, troubleshooting.

Location : Mumbai

Skill Set : Middleware application support :

Tomcat, Apache , Jenkin CI /CD pine ,monitoring on Linux on premise Servers (not cloud experience)

Roles and Responsibilities:

• Design, develop, and maintain the end-to-end MLOps infrastructure from the ground up, leveraging open-source systems across the entire MLOps landscape.
• Creating pipelines for data ingestion, data transformation, building, testing, and deploying machine learning models, as well as monitoring and maintaining the performance of these models in production.
• Managing the MLOps stack, including version control systems, continuous integration and deployment tools, containerization, orchestration, and monitoring systems.
• Ensure that the MLOps stack is scalable, reliable, and secure.

Skills Required:

• 3-6 years of MLOps experience
• Preferably worked in the startup ecosystem

Primary Skills:

• Experience with E2E MLOps systems like ClearML, Kubeflow, MLFlow etc.
• Technical expertise in MLOps: Should have a deep understanding of the MLOps landscape and be able to leverage open-source systems to build scalable, reliable, and secure MLOps infrastructure.
• Programming skills: Proficient in at least one programming language, such as Python, and have experience with data science libraries, such as TensorFlow, PyTorch, or Scikit-learn.
• DevOps experience: Should have experience with DevOps tools and practices, such as Git, Docker, Kubernetes, and Jenkins.

Secondary Skills:

• Version Control Systems (VCS) tools like Git and Subversion
• Containerization technologies like Docker and Kubernetes
• Cloud Platforms like AWS, Azure, and Google Cloud Platform
• Data Preparation and Management tools like Apache Spark, Apache Hadoop, and SQL databases like PostgreSQL and MySQL
• Machine Learning Frameworks like TensorFlow, PyTorch, and Scikit-learn
• Monitoring and Logging tools like Prometheus, Grafana, and Elasticsearch
• Continuous Integration and Continuous Deployment (CI/CD) tools like Jenkins, GitLab CI, and CircleCI
• Explain ability and Interpretability tools like LIME and SHAP

Our client owns and operates multiple brands in the personal advice industry connecting customers to advisors through its proprietary marketplace platform. Their platform has enabled 50+ million conversations with independent experts across a number of fields including relationship advice, spiritual advice, life coaching, and career advice.

Our client is based in San Francisco, USA, and is expanding in Bangalore to bring in top talent and build out exciting new features for their customer-facing e-commerce products. They are looking for top test/quality assurance (QA) engineers to ensure their very high-quality bar is met and raised. As a Quality Assurance Engineer, you will develop and execute feature and regression test suites to ensure product quality.

Role & Responsibilities:

• Work closely with a scrum team and collaborate in all stages of the Software Development Life Cycle (SDLC)
• Key contributor for manual end-to-end functional & regression testing"
• Review feature specifications and design documents and provide timely and meaningful feedback
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Estimating, prioritizing, planning, and coordinating testing activities with the rest of the QA team along with releases
• Identify, record, document, and track bugs
• Collaborate with internal teams (e.g. developers, product managers, stakeholders) to identify requirements and communicate progress & releases

Desired Skills & Experience:

• At least 5 years of experience in Software Quality Assurance / Software Development
• Experience in agile & scrum methodologies
• Ability to write clear and comprehensive acceptance criteria, test plans, and test cases
• Hands-on experience with both white box and black box testing
• Excellent communication skills
• Knowledge of SQL scripting
• BS degree in Computer Science/Engineering or a related subject is a plus
• Automation experience within the Selenium framework (Java) is a plus
• Performance (stress/load) testing is a plus

Perks & Benefits:

• Friendly, talented, collaborative, and entrepreneurial team
• Competitive and comprehensive benefits and perks
• Generous holiday and PTO policies
• Training and development opportunities and allowance
• Fun and inclusive digital, and (in the future) in-person events
• Employee groups - DEI committee, fun committee, wellness group, and more
• Flexible remote work

The company is the industry-leading collection of online destinations (including Astrology.com, Horoscope.com, Keen, and PsychicCenter) providing spiritual guidance on love, relationships, career, health, and life overall. They are passionate about connecting people with the world's best advisors (including psychics, tarot card readers, life coaches, and more) and content to empower everyone to live happier lives.

A team of over 100 employees is powered by their diverse perspectives and company core

values:

• They are humble. They believe the best result is achieved by leveraging others perspectives
• They think like owners. They make decisions that optimize for the greater good of the organization
• They challenge limiting beliefs. They are at their best when they identify and shatter the status quo expectations

The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.