Our Infrastructure team is looking for an excellent Senior Software Developer in Test to join a core group that designs the industry’s leading Micro-Engagement Platform.
Roles and responsibilities:
• Design, develop and improve the automation infrastructure to enable continuous delivery & deployment
• Automate application flows and features to report the test data & test results in a clear and concise manner
• Continuously improve the automation infrastructure that is stable, maintainable and easily scalable
• Collaborate with Engineering, QA, Data Science, DevOps and Customer Success team(s)
• Collaborate with product architect/feature-owners to identify automation/test requirements during early stages of feature definition
• Self-driven, passionate, and constantly research and suggest latest technologies
Qualifications and Technical skills:
• At least 5 years of software development experience, with at least 2 years of specific experience in writing automation framework(s)
• Strong Software development fundamentals, architecture, algorithms, and problem-solving skills
• Proficient with one or more of Java/Python/similar languages with solid scripting experience.
• An understanding of how to automate UI test sequences (using tools like Selenium Web driver, TestNG etc.) and is aware of the tools to accomplish the task
• Experience working in Linux environment.
• Expertise in validating REST APIs, backend application flow logic with good debugging skills
• Demonstrable experience with usage of automation test frameworks for web, web services and experience in developing test suites from scratch
• Excellent communication, strong organizational, interpersonal skills and attention to detail
• Passionate about keeping the product’s quality bar at an extremely high level at all times
• Ability to work in a fast-paced agile work environment
• Engineering degree in a related field
Nice-to-haves
• Exposure to Cloud (AWS) based SaaS platforms
• Good understanding of agile methodology and software development and test life cycle
• Exposure to defect management tools like JIRA
Why Join us?
We are passionate about intelligently automating our customer processes and we would love to have you as part of this exciting journey! We offer a very competitive compensation plan, stock options and a flexible work environment for the ideal candidates
About Ushur Technologies Pvt Ltd
About
● Great Company Culture. We pride ourselves on having a values-based culture that
is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for
itself - employees recommend Ushur as a great place to work!
● Bring your whole self to work. We are focused on building a diverse culture, with
innovative ideas where you and your ideas are valued. We are a start-up and know
that every person has a significant impact!
● Rest and Relaxation. 13 Paid leaves, wellness Fridays offs (aka a day off to care
for yourself- every last Friday of the month), 12 paid sick Leaves, and more!
● Health Benefits. Preventive health checkups, Medical Insurance covering the
dependents, wellness sessions, and health talks at the office
● Keep learning. One of our core values is Growth Mindset - we believe in lifelong
learning. Certification courses are reimbursed. Ushur Community offers wide
resources for our employees to learn and grow.
● Flexible Work. In-office or hybrid working model, depending on position and
location. We seek to create an environment for all our employees where they can
thrive in both their profession and personal life
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What You will do
● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.
● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications
● Experience: 4+ years.
● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.
● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)
● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.
● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.
Nice to have Qualifications
● Product and customer-centric mindset.
● Great OO skills, including design patterns.
● Experience with devops, continuous integration & deployment.
● Exposure to big data technologies, Machine Learning and NLP will be a plus.
Benefits
● Competitive salary.
● Work from anywhere.
● Learning and gaining experience rapidly.
● Reimbursement for basic working set up at home.
● Insurance (including a top up insurance for COVID).
Location
Remote - work from anywhere
Opportunity
As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.
We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.
Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.
Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!
Responsibilities
- You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
- Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
- Reproduce customer issues and log tickets to be solved by the engineering team.
- Guide users on product features and train them to use it effectively.
- Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
- Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
- Rigorously measure support SLA & metrics and improve it continuously.
- Maintain regular communications with customers about new feature developments and enhancements to the product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
Within 1 month
- You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
- Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
- You should have gone through at least 3 onboarding and sales experience in the buddy system.
- You should have spent a day at the laundry store to get live hands-on experience.
- You should be able to configure SMS API’s for national and international clients.
- Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
- Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.
Within 3 months
- Independently handle hardware integration and support.
- Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.
Within 6 months
- Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.
Within 12 months
- Help interview, onboard and train incoming team members.
- Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.
What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Experience managing customer interactions effectively.
- Previous B2B SaaS and enterprise software experience.
- Excellent written and verbal communication skills.
- Ready to work in US Shift in the future when required.
What are we looking for?
Attitude
Skills
- Empathy
- Positive Attitude
- Patience
- Organized
- Process Driven
- Coachable
- Metrics Driven
- Attentive and Listening Skills
- Ability to explain in uncomplicated/ simple language
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Sales Intern Responsibilities:
- Working closely with the manager or assigned staff member, and completing all allocated tasks.
- Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
- Attending and participating in meetings, workshops, events, and exhibitions.
- Liaising with clients, vendors, and suppliers on behalf of the company's managers.
- Updating documents and sales records.
- Reviewing sales performance against sales targets.
- Observing and carrying out sales processes.
- Identifying potential weaknesses and offering improvement suggestions.
- Assisting managers with negotiations.
- Keeping a log of everything learned and delivering presentations to staff and other stakeholders.
Sales Intern Requirements:
- High school diploma or similar.
- Degree in marketing, business or similar may be required.
- Driver's license may be required.
- Strong self-motivation.
- Ability to work alone or as part of a team.
- Proficiency in a foreign language would be advantageous.
- Ability to cope with rejection.
- Ability to remain calm in fast-paced environments.
- Superb interpersonal skills.
- A professional appearance.
Roles & Responsibilities:
- Build a high-quality web application from scratch.
- Responsive and adaptive web page implementation.
- Identify and communicate best practices for back-end engineering.
- Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
- Implement automated testing platforms and unit tests.
- Prepare and maintain all applications utilizing standard development tools.
- Keep abreast of new trends and best practices in web development.
- Learn new Software/frameworks/ languages/ technology with ease.
- Must be able to apply innovative thinking at work.
Desired Skills:
- Good working knowledge of PHP-based MVC framework Laravel.
- Good knowledge of PHP, HTML, CSS & JavaScript and understanding of Database concepts & working knowledge of MySQL.
- A clear understanding of RESTful API development standards.
- Excellent problem-solving skills.
- Software testing (PHPUnit, PHPSpec)
Should have good knowledge in Magento 2
Location: Bengaluru
Department: - Engineering
Bidgely is looking for extraordinary and dynamic Senior Data Analyst to be part of its core team in Bangalore. You must have delivered exceptionally high quality robust products dealing with large data. Be part of a highly energetic and innovative team that believes nothing is impossible with some creativity and hard work.
● Design and implement a high volume data analytics pipeline in Looker for Bidgely flagship product.
● Implement data pipeline in Bidgely Data Lake
● Collaborate with product management and engineering teams to elicit & understand their requirements & challenges and develop potential solutions
● Stay current with the latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.
● 3-5 years of strong experience in data analytics and in developing data pipelines.
● Very good expertise in Looker
● Strong in data modeling, developing SQL queries and optimizing queries.
● Good knowledge of data warehouse (Amazon Redshift, BigQuery, Snowflake, Hive).
● Good understanding of Big data applications (Hadoop, Spark, Hive, Airflow, S3, Cloudera)
● Attention to details. Strong communication and collaboration skills.
● BS/MS in Computer Science or equivalent from premier institutes.
Technologies: HTML5, CSS3, SCSS, Responsive UI Development (Material UI, Bootstrap etc.), Java Script (ECMA Script 6 & 7) , React JS & Next JS.
Process related tools: Github, Jira & Slack
Experience: 5+ Years (Minimum 2 Years experience in React JS)
Communication: Moderate/Fluent in English
Job Type: Contract (Remote - In India)
Joining: Immediate
Must to have skills with required skill rating:
Communication: 8/10
HTLM5: 8/10
CSS3: 8/10
SCSS: 8/10
Responsive UI Development (Bootstrap, Material etc...): 9/10
Java Script (ES6): 9/10
REACT JS: 8/10
Good to have Skill:
Next Js: 8/10
Core
Booking Journal Entries basis bank statements and client.
Preparation of Bank Reconciliation and maintaining the respective financial logs.
Prepare monthly financial reporting package for the Hedge Funds, including the determination of
"Net Asset Value" and prepare the Statement of Asset and Liabilities and Profit and Loss Statement
Ensuring fund income and expenses, including management and performance fees, are accrued for
and are in accordance with relevant accounting standards.
Accurate and timely processing of all capital activities including calls and distributions, transfers,
rollups, capital commitments and calls.
Derive pricing for portfolio investments. Updating status reports.
Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows.
Process incoming and outgoing cash movements related to capital activity.
Reporting-preparing bespoke reports to address client requests.
Independently complete cash, portfolio and capital reconciliations and investigate and resolve any
discrepancies.
Requirements for this role include:
2+ year(s) of accounting experience for financial instruments (equities, fixed income, and derivatives),
operation of capital markets, and life cycle of trades. Good knowledge of Capital Market
Ability to work regularly scheduled shifts.
University degree or equivalent that required 3+ years of formal studies of Finance/Accounting
principles
2+ year(s) of data entry experience that required a focus on quality including attention to detail,
accuracy, and accountability for your work product.
2+ year(s) of experience using MS-Excel that required you to use Formulas, Tables & Formatting,
Conditional Formatting, Charting, Pivot tables & Pivot Reporting.
1+ year(s) of experience in a service-oriented role where you had to correspond in writing or over the
phone with external customers.
Desired qualities:
A drive to broaden one’s knowledge of the financial services industry by learning new concepts and
systems and taking the initiative to apply it to daily work assignments.
Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality
and accuracy.
Positivity and collegial approach in assisting both colleagues and clients and the ability to work in
team environment.
Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or
possibly help implement a more efficient process or procedure, your skills have a place in our
business.
Skills required are Java, microservice,Spring boot, and knowledge of AWS.
Location; Pune.