RPA Developer

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to interact with customers through email and chat effectively.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

COMPANY- LIGHTWAVE CONSULTANTS

Position: Ruby on Rails Developer

Experience : 3-7yrs

Location : Lower Parel, Mumbai (Hybrid Work Model)

Job Overview:

We are seeking a proficient Ruby on Rails Developer who brings strong object-oriented programming (OOP) principles, an API-first approach, and experience building scalable applications. The ideal candidate should be comfortable working with modern frontend frameworks, integrating APIs, and contributing to robust, maintainable, and performant backend systems. Familiarity with containerization technologies such as Docker and Kubernetes is a plus. Exposure to other backend languages like Python, Go, or Elixir is an added advantage.

Key Responsibilities:

● Design, build, and maintain scalable web applications using Ruby on Rails.

● Apply OOP principles and design patterns to ensure maintainable and modular codebases.

● Build and maintain RESTful and GraphǪL APIs to support frontend and external integrations.

● Collaborate with frontend teams to ensure seamless integration with modern JavaScript frameworks (React, Vue, etc.).

● Write clean, efficient, and secure code following best practices in performance, testing, and documentation.

● Ensure the system is scalable and performant, capable of handling large-scale data and user interactions.

● Participate in code reviews, system architecture discussions, and continuous improvement processes.

● Work in agile teams, using CI/CD pipelines and version control effectively.

● Implement containerized services and deployments using Docker and optionally Kubernetes.

● Actively contribute to technical decision-making, mentoring junior developers, and maintaining high engineering standards.

Required Skills & Ǫualifications:

●Strong hands-on experience with Ruby on Rails and solid understanding of Ruby language constructs.

● Sound knowledge of OOPs concepts, SOLID principles, and design patterns.

• Proven experience building and maintaining APIs (RESTful and/or GraphǪL).

● Comfortable working with frontend developers and integrating with modern frameworks (React, Vue, etc.).

● Experience working on scalable, production-grade systems.

● Familiarity with SǪL and ActiveRecord, performance tuning, and caching strategies.

● Version control expertise using Git and experience with code review workflows.

● Strong hands-on experience with TDD using RSpec and a clear understanding of testing strategies.

● Comfortable with debugging, profiling, and monitoring production systems.

Preferred Qualifications:

● Exposure to Docker and basic container orchestration with Kubernetes.

● Experience with background job processing (Sidekiq, Resque).

● Knowledge of CI/CD pipelines, deployment strategies, and infrastructure-as-code practices.

● Familiarity with monitoring and alerting tools for backend services.

● Experience working in a microservices or service-oriented architecture (SOA) setup.

● Working knowledge of additional backend languages such as Python, Go (Golang), or Elixir.

● Understanding of security best practices in web development and API design.

● Familiarity with service observability, logs, metrics, and tracing tools

‍Expected to manage the product plan, engineering, and delivery of Xoxoday Plum. Plum is a rewarding and incentives infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises of 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones, and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture ( Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc).

• Manage a senior tech team of more than 5 direct and 25 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have at least 7+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, full-stack developer with modern architecture.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• JavaScript, SQL, NoSQL, PHP
• Frameworks like React, ReactNative, Node.js, GraphQL
• Databases technologies like ElasticSearch, Redis, MySql, Cassandra, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. You'll report to the co-founder directly.

‍A wholesome opportunity in a fast-paced environment with scale, international flavour, backend, and frontend. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

‍A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

‍We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

We are looking for Full Stack Developer.

Experience - 3 to 5 years 

Location - Ahmedabad 

5 Days working 

Required Skills:

• Should have strong hands on experience in Node.js, React.js & Angular.js.
• Should have experience in MongoDB and Express.Js.
• Deep understanding of object - oriented JavaScript and design principles and standards, and has a solid programming background
• Experience handling different browser capabilities
• Hands - on experience in UI optimization best practice implementations
• Demonstrated ability to accurately estimate and scope development work
• Good analytical and problem - solving skills
• Communication skills are imperative both in written and in verbal form
• Excellent organizational and coordination skills

• 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
• Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
• Strong scripting language knowledge, such as Python, Shell
• Experience and a deep understanding of Kubernetes.
• Experience in Continuous Integration and Delivery.
• Work collaboratively with software engineers to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux-based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization

Role: Talend Production Support Consultant

Brief Job Description:  

• Involve in release deployment and monitoring of the ETL pipelines.
• Closely work with the development team and business team to provide operational support.
• Candidate should have good knowledge and hands on experience on below tools/technologies:

Talend (Talend Studio, TAC, TMC),SAP BODS,SQL,HIVE & Azure(Azure fundamentals, ADB,ADF)

• Hands on experience in CI/CD is an added advantage.

As discussed, please provide your Linkedin ID URL & a valid ID proof of yours.

Please confirm as well, you will relocate to Bangalore once required.