RPA Developer

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

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🎓 A 3-month HR Internship

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💼 A pathway to a full-time role based on your performance

Note:stipend will be provided 7k to 15k. This internship is ideal for those who want to learn, grow, and be part of real recruitment challenges.

Work location: Bangalore

Job Description:

1. Hands-on experience on AngularJs (1.xx)
2. Hands-on knowledge of UI development
3. Familiar with latest JavaScript (ECMA Script)
4. Hands on experience on Bootstrap
5. Familiar with Authentication and Authorization
6. Familiar with GIT version control
7. Good communication skill

Key Responsibilities:

Brand Development

 To ensure integrated and consistent brand communications across marketing, media relations, digital

media and publications on all aspects of the company’s work.

 Significantly contributing to the development of the overall business strategy through the identification

of content trends. Completely own content strategy and execution.

 To represent Affordplan professionally across all content platforms.

Asset Development

 Contribute to Affordplan’s thought-leadership in the industry through the development of robust and

effective multi-format content aligned with wider marketing strategy and campaigns.

 Creating clear Product Messaging, including Positioning, Features & Benefits and USP’s for the

Affordplan Proposition for the website, social media, and other brand assets.

 Create newsletters and email direct mailers for intended mailing list and customer base.

 Research and curate content for digital dissemination including blog pieces, opinion pieces, medical

awareness articles, scripts for videos, e-books, guides, media releases etc.

 Creation of sales tools and training modules; including white papers, presentations, collateral, website

content and social content

 Working with the Marketing team on PR and Product Review Programs

 Working with customers to generate success stories, testimonials and other user generated content.

Skills Required

 English Proficiency (Spoken) and English Proficiency (Written)

 Good familiarity with digital channels and social media

 The Candidate should have excellent communication skills.

 Ability to take initiatives.

 Extremely comfortable in fast-paced, high-growth startup environment.

 Creative and analytical thinker; fast learner.

Eligibility Criteria

Bachelors in Journalism, Mass Communication, English from a college of repute.

Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with a simple goal of helping companies make data useful the instant it’s born.

Striim’s enterprise-grade, streaming integration with intelligence platform makes it easy to build continuous, streaming data pipelines – including change data capture (CDC) – to power real-time cloud integration, log correlation, edge processing, and streaming analytics.

Strong Core Java / C++ experience

·       Excellent understanding of Logical ,Object-oriented design patterns, algorithms and data structures.

·       Sound knowledge of application access methods including authentication mechanisms, API quota limits, as well as different endpoint REST, Java etc

·       Strong exp in databases - not just a SQL Programmer but with knowledge of DB internals

·       Sound knowledge of Cloud database available as service is plus (RDS, CloudSQL, Google BigQuery, Snowflake )

·       Experience working in any cloud environment and microservices based architecture utilizing GCP, Kubernetes, Docker, CircleCI, Azure or similar technologies

·       Experience in Application verticals such as ERP, CRM, Sales with applications such as Salesforce, Workday, SAP  < Not Mandatory - added advantage >

·       Experience in building distributed systems  < Not Mandatory - added advantage >

·       Expertise on Data warehouse < Not Mandatory - added advantage >

·       Exp in developing & delivering product as SaaS i< Not Mandatory - added advantage 

• Well versed with Programming Languages C, C++
  
• At least 2 years of experience working in projects in CAD/CAM or 3D graphics APIs like OpenGL, OpenGL-ES, or WebGL, etc.
  
• Good hold on Geometry
• Able to work independently as needed .
• Able to participate and drive in customer scoping sessions, able to do designs and design reviews, code reviews etc.
• Good communication and client facing skills
• Quick learner 
• Self-driven person
• We are looking for someone who can join soon

• Build, extend, and maintain reusable UI components that will be used across many applications.
• Develop best practices and guidelines for contributing UI and reusable components to a central component library.
• Perform installation of code releases and patches and write scripts or programs for IT applications.
• Work closely with our UX design team to ensure usable designs with a consistent look and feel.
• Maintain high-quality code and ensure best practices for UI development.
• Ensure designs follow Web Content Accessibility Guidelines (WCAG)
• Work in a fast-paced agile environment partnering with software engineering teams.

The ideal candidate will have strong motivation, drive, client focus and people skills who can lead from the front and will relish playing a key role in achieving our new growth targets. 

Responsibilities

• Build, inspire and run a sales team
• Meet ambitious but realistic sales targets critical to envisaged company growth
• Keep track of and respond quickly to market developments
• Help to open-up and grow new income streams and take part in strategy development
• Work with editorial to customise products for clients

Qualifications

• 3+ years' of sales experience
• Sales management experience
• High level of competence in telephone sales
• Excellent verbal and written communication skills with ability to communicate effortlessly with senior post holders