Operations Manager

• Advanced Linux / Unix support experience required.
• · Strong shell scripting and python programming skills for SRE related activities required.
• · Understanding on Veritas Cluster Service, Load Balancers, VMWare and Splunk required.
• · Knowledge on ITIL principles required.
• · Effective oral and written communication skills, and interpersonal skills to work well in a team environment required.
• · Strong organizational and coordination skills with the ability to manage multiple tasks and high-pressure situations for outage handling, management or resolution.
• · Be available for weekend work.

About Vijay Sales

Vijay Sales is a leading eCommerce and retail brand delivering exceptional experiences to customers across India. Leveraging technology to enhance shopping experiences, we are on a mission to create seamless omnichannel platforms and innovative solutions for our customers. Join our dynamic team to shape the future of retail technology.

Role Overview

As a Lead Backend Engineer, you will drive the development and optimization of robust backend systems for our products built on the MERN (MongoDB, Express.js, React, Node.js) stack. You'll lead a talented team of developers, design scalable architectures, and ensure the seamless integration of backend functionalities with our frontend systems.

Key Responsibilities

• Lead the design, development, and deployment of backend systems for Vijay Sales' products.
• Architect scalable, secure, and high-performance APIs and microservices.
• Mentor and guide a team of backend developers, ensuring best practices in coding, architecture, and DevOps.
• Collaborate with cross-functional teams, including frontend engineers, DevOps, and product managers, to deliver end-to-end solutions.
• Optimize database structures and queries for performance and scalability.
• Implement and oversee CI/CD pipelines to streamline deployment processes.
• Troubleshoot and resolve performance bottlenecks, security issues, and other technical challenges.
• Stay updated on industry trends, tools, and technologies to continuously improve our stack.

Skills and Qualifications

Must-Have:

• Proven experience as a backend engineer with expertise in the MERN stack (Node.js, Express.js, MongoDB).
• Strong understanding of RESTful APIs and GraphQL.
• Proficiency in database design, indexing, and optimization (MongoDB is preferred).
• Hands-on experience with containerization tools like Docker and orchestration platforms like Kubernetes.
• Strong knowledge of authentication/authorization frameworks (JWT, OAuth2).
• Experience with cloud platforms like AWS, GCP, or Azure.
• Proficiency in DevOps practices, including CI/CD pipelines and version control systems (Git).
• Excellent problem-solving skills and a proactive attitude toward innovation.

Nice-to-Have:

• Experience in building scalable eCommerce platforms or omni-channel systems.
• Knowledge of front-end technologies (React.js) for seamless backend integration.
• Familiarity with message brokers.
• Serverless and Micro Architectures
• Exposure to AI/ML-driven applications for personalization and recommendation engines.

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel -https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Responsibilities:

• REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
• Database - Designing collection schemas, and writing efficient queries
• Frontend - Developing user-facing features and integration with REST APIs
• UI/UX - Being consistent with the design principles and reusing components wherever possible
• Communication - With other team members, the product team, and the support team

Requirements:

• Expertise with large-scale Conversation Agents along with Response Evaluations
• Good hands-on experience with Node.js and Vue.js (or React/Angular)
• Experience of working with production-grade applications with a decent usage
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 3+ years of engineering experience
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills

Team-Specific Focus Areas:

Conversations AI:

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI:

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI:

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI:

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI:

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.
• Desired Skills and Experience
• Hybrid Apps,React Native, Native iOS and Android Architecture understanding

• Strong experience in Core Java, Multi-Threading, data structures (List/Map/Set) and unit testing
• with (Junit, Mockito)
•  Strong experience with Spring Framework (Spring MVC, Spring REST, Spring Data), ORM
• frameworks (JPA, Hibernate) and RDBMS (Oracle/MySQL/Postgres)
•  Strong experience in applying Object-Oriented design principles and Design Patterns
•  Good knowledge of Multi-Tier architecture, Micro Services architecture and Service Oriented
• Architecture 
•  Exposure to AWS Cloud, NoSQL Database (Mongo, Cassandra), Message Broker (Active
• MQ/RabbitMQ/Apache Kafka) and Big Data Technologies (Hadoop/Hive/Spark)
•  Additionally, must possess capability to review code, produce technical specification document
• and knowledge of code quality tools (PMD/FindBugs/Sonar)

• Taking care of all statutory compliances in the organization (Application of licenses, renewal of licenses, filing of returns)
• Front ending with all statutory/ labour inspections
• Undertaking workforce planning studies and hiring people across all non corporate functions (all levels)
• Compensation benchmarking for non corporate teams
• Proposing compensation structures, perks, benefits, incentives and increments for the workforce
• Creating the skill matrix and skill assessment guidelines for the workforce
• Drafting HR Policies/guidelines/formats applicable for the workforce
• Addressing grievances of employees
• Advising the management regarding all issues related to the workforce
• Handling performance assessment for workforce (Design and execution)
• Handling all disciplinary issues/ absconding/ termination cases
• Acting on behalf of the company with respect to employee matters/ litigation if any

What you must have:

MEAN Stack Developer

• Must have minimum 2+ Years of experience on Mongodb, Express JS, Angular and NodeJS
• Must have been working on mobile and web applications
• Must have excellent verbal and written communication skills.
• Added advantage with work on Hybrid framework like Ionic
• Added advantage if worked in Game Projects