Operations Manager

• Mandatory (Experience 1) : 3+ YOE in digital illustration, concept sketching, and storyboarding for advertising or commercial production
• Mandatory (Experience 2) : Must have experience creating visual assets for advertising and marketing campaigns
• Mandatory (Core Skill 1) : Must be proficient in Adobe Photoshop for digital painting, image compositing, and photo manipulation
• Mandatory (Core Skill 2) : Strong storyboarding and animatic creation skills for video/commercial pre-production
• Mandatory (Core Skill 3) : Strong digital illustration and vector art skills using Adobe Illustrator
• Mandatory (Company) : Advertising Agencies (Pharmaceutical Ad Agencies highly preferred)

Skills: Python,robot Framework,Automation Testing,Selenium

1. B.E/B.Tech Degree from a reputed institution with at least 4 years of relevant experience.
2. Hands-on experience with test automation using Python or Java.
3. Experience with test frameworks such as Robot Framework or TestNG.
4. Traffic generation tools usage such as curl-loader or JMeter.
5. QA engineers for Networking Technology products such as switches, routers, L4-L7 products testing can also apply.
6. Knowledge of public clouds, AWS, Azure or GCP, is desired.
7. Working knowledge in Kubernetes, Docker or Openshift environments required.
8. Hands on experience with Linux.
9. Strong problem solving and debugging abilities.
10. Familiarity with continuous integration tools such as Jenkins or CircleCI.
11. Interest in machine learning (ML) and data science is a plus.

Strategic Planning and Execution :

● Develop and execute comprehensive business development strategies specifically tailored for the domestic market.

● Identify market trends, consumer behavior, and competitive landscape to formulate effective strategies that align with company objectives. Digital Lead Role:

● Take ownership of driving revenue growth through various digital channels and platforms.

● Develop and execute comprehensive digital marketing strategies to achieve sales targets and objectives.

● Utilize a mix of digital marketing tactics such as SEO, PPC, social media, email marketing, and content marketing to generate leads and increase conversions.

Sales and Revenue Generation:

● Lead the sales process from prospecting to closure, negotiating contracts, and achieving sales targets.

● Identify opportunities for upselling and cross-selling digital marketing services to existing clients.

Market Research and Analysis:

● Conduct thorough market research to identify emerging trends, competitive threats, and new business opportunities within the domestic digital marketing landscape.

● Analyze sales data and performance metrics to evaluate the effectiveness of marketing campaigns and identify areas for improvement.

Client Relationship Management:

● Act as the primary point of contact for clients, maintaining regular communication and providing exceptional customer service.

● Address client inquiries and concerns promptly, coordinating with the technical department to resolve any issues related to products or post-sale services.

● Conduct conference calls and presentations to update clients on project progress, discuss strategy adjustments, and address feedback.

Online Media Planning and Presentations:

● Develop comprehensive online media plans that outline the recommended digital marketing tactics, budget allocation, and expected outcomes for clients.

● Deliver compelling presentations to clients, showcasing proposed strategies, campaign ideas, and performance metrics in a clear and persuasive manner.

Lead Management:

● Effectively manage inbound leads generated through various marketing channels.

● Qualify leads based on predefined criteria and prioritize them for follow-up and conversion.

● Implement lead nurturing strategies to maintain engagement and move leads through the sales pipeline towards closure.

About the role:

As a Product Marketing Manager should own the positioning, messaging, and branding of the product. You will also gather and process customer feedback, and manage some aspects of customer relations after the launch.

Job Responsibilities:

• Product messaging and positioning – Develop product positioning and messaging that resonates with customers and differentiates our organization in the market
• Content Development – Conceptualize and create an educational product and solution content for a variety of platforms
• Market, customer, and competitive analysis — Be the expert on the customer, the industry trends, and the players in the market
• Sales enablement – Communicate value proposition and provide high-value sales tools, training, and collateral
• Product and feature adoption — Drive adoption of the product and features amongst the customer base
• Evangelism – Serve as a company spokesperson and go-to thought leader for the product
• Implement and support compliance to Outplay compliance and information security processes

We are looking for someone who has:

• Any Graduate degree (MBA preferred) with 3- 5 years of prior experience in a similar position.
• Experience in startup/enterprise software company preferred
• An ability to understand tech and business software including buyer behavior and ideal customer profiles and translate tech content into marketing material
• Ability to effectively lead, inspire, and mentor direct and indirect reports
• Proven experience creating marketing plans encompassing strategy, customer research, competitive analysis, product requirements, messaging, pricing, etc.
• Excellent English - written, verbal, and presentation skills, with an eye for quality and attention to detail
• Strength in collaborating with cross-functional teams, across geographies, including executive management, product management, operations, sales, and marketing

Benefits:

• Fully remote job - You can be in the mountains or at the beach, and still work with us. Outplay is a 100% remote company.
•  Flexible work hours - We believe mental health is way more important than a 9-5 job.
• Health Insurance - We are a family, and we take care of each other - we provide medical insurance coverage to all employees and their family members. We also provide an additional benefit of doctor consultation.
• Workstation and Internet Allowances.
• Annual company retreat - we work hard, and we party harder.
• City meet-ups- You work with your team members in the mornings and party in the evenings.
• Safe space to innovate and experiment.
• Steady career growth and job security.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

Below find the Job Description:-

Skill Set :

•  Hands-on experience with Advance Excel. 
• Team Handling experience
• The ability to generate excel reports & Validate them.
• Problem solving attitude
• Team Player

Job Responsibilities :

• Hand On experience in payments, stock management, Ecommerce Operations, Online Market Place, Cataloging (Procurement  Expert/ Inventory Management).
• Minimum 5 years of team handling experience
• Strong interaction with Internal & External teams.
• Managing Internal & External Merchants.
• Ticket & Escalation Management.
• Sale Support & getting higher discounts to improve sales

• Provide thought leadership on how best to meet business requirements using the CDM platform 
• Help determine the architectural direction of the CDM platform and related infrastructure 
• Collaborate with business analysts and product owners to interpret and synthesize requirements  
• Work with other team members to determine the best technical solution to meet requirements. 
• Keep current on industry best practices and help to incorporate relevant updates into solutions. 
• Analyze and Identify existing architecture and come up with suggestions and implement changes to bring solutions to a more stable state.
• Act as a single point of contact to the team (including dev/QA/support) in guiding to adopt best practices across technology development.

Basic Qualifications: 

• Bachelor’s degree in computer science, information technology, or related field 
• Strong problem-solving, analytical, and critical thinking skills 
• 10+ years working in an IT environment (Preferably on Digital or DWH/ETL applications)
• 5+ years Java/.net (or similar) application design and development experience 
• 4+ years Tibco EBX5 architect/design/development experience
• 5+ years database design/development experience in MS SQL Server or similar DBs with query tuning and optimization
• Proficiency in SQL, XML, JSON 
• Min 5 years working experience an agile development team 
• Min 3 to 5 years of exp with Azure Cloud including services like VMs, Security, Storage, App Services, Service Bus, Active Directory, Azure SQL

Preferred Qualifications: 

• Experience in ETL, DW/BI, modeling, and manipulating data using Microsoft Access, SQL, Tableau, or similar tools 
• Knowledge of MDM (Master data management) foundational concepts 
• Excellent verbal and written communication skills that allow effective communication with all levels of the organization 
• Experience working in a heterogeneous technology environment 
• Ability to participate in high-level architecture design as well as hands-on development 
• Experience developing applications in the Salesforce platform 
• Exposure to web applications and web portals is added advantage