Sales Executive / MBA Freshers

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Job Title: Vice President – Human Resources

Location: Baner, Pune

Experience Required: 15+ Years

Industry: [Real Estate.]

Job Summary:

We are seeking a seasoned and strategic Vice President of Human Resources to lead and shape the organization’s HR functions. The ideal candidate will bring over 15 years of progressive HR experience, with a strong focus on talent strategy, organizational development, and aligning people initiatives with business objectives. This role requires a dynamic leader who can foster an inclusive workplace culture, drive employee engagement, and ensure legal and policy compliance.

Key Responsibilities:

• Develop and execute HR strategies aligned with the company’s vision and long-term business goals.
• Lead talent acquisition, performance management, and succession planning efforts across the organization.
• Design and implement initiatives to boost employee engagement, retention, and organizational culture.
• Ensure company-wide compliance with labor laws, regulatory standards, and HR policies.
• Oversee compensation and benefits programs, and utilize HR analytics for strategic decision-making.
• Champion diversity, equity, and inclusion across all levels of the organization.
• Provide leadership and mentorship to the HR team, ensuring continuous capability development and operational excellence.

Qualifications:

• MBA in Human Resources or a related field.
• Minimum 15 years of HR experience, with at least 5 years in a senior leadership capacity.
• Strong understanding of labour laws, HR best practices, and organizational development frameworks.
• Proven ability to lead change, influence senior stakeholders, and drive strategic HR initiatives.
• Proficiency in HR technology platforms, data-driven HR practices, and reporting metrics.

• Lead the delivery of high quality, innovative, flexible and scalable technical solutions that meet business requirements.
• Design, Develop, Test and maintain software applications.
• Perform hands-on coding and provide thoughtful code reviews.
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies.
• Follow SCRUM Agile Development methodology
• Problem Solving and ability to present ideas - Self-motivated, Open-minded, User Focused, Adaptive.
• Generate guidelines for other web designers to match visual design intent.
• Experience in building web application using ReactJS as the frontend framework.
• Expertise in using JavaScript framework.
• Have worked on REST client and WebSockets
• Be able to write Unit tests using a framework like Jasmine, Enzyme etc.
• Have experience in using any of the Build scripts.
• Proficient understanding of GitHub or other version control systems
• Strong programming basics, with a clear understanding of Object-Oriented and Functional programming.
• Expert in developing backend application with RESTful API's Using Rest Framework
• Understanding creation of website layout/user interfaces by using standard HTML5, CSS3, jQuery.
• Experience in Bootstrap4 or CSS pre-processor like Less or Sass is desirable.
• Low-Latency UI, Page optimization, and bundle build + caching.

Communications Executive

Key Responsibilities:

• Creating and bringing out quarterly newsletter, case study booklets, annual report
• Create and draft News releases, articles, editorials, publications, and Case Studies, Testimonials & other written communication products.
• Manage the organization's social media presence and develop engaging content to increase visibility and engagement.
• Provide support to team members on effective communication practices.
• Ensure that all communication materials adhere to the organization's brand and messaging guidelines.
• Good communications skill to communicate within the internal team Pan-India & external stakeholders.
• Design of banners, standees, and other communication materials for the centres, events, etc. Preferable – Good understanding of design principles

Requirements:

• Bachelor's degree in Mass Communications
• Excellent written and verbal communication skills.
• Experience developing and executing communication materials.
• Good understanding of design principles
• Experience of 1 to 2 years

If you meet the above requirements and are passionate about communication, public relations, and marketing, we encourage you to apply for this exciting opportunity.

Job Responsibilities

• Design, build & test ETL processes using Python & SQL for the corporate data warehouse
• Inform, influence, support, and execute our product decisions
• Maintain advertising data integrity by working closely with R&D to organize and store data in a format that provides accurate data and allows the business to quickly identify issues.
• Evaluate and prototype new technologies in the area of data processing
• Think quickly, communicate clearly and work collaboratively with product, data, engineering, QA and operations teams
• High energy level, strong team player and good work ethic
• Data analysis, understanding of business requirements and translation into logical pipelines & processes
• Identification, analysis & resolution of production & development bugs
• Support the release process including completing & reviewing documentation
• Configure data mappings & transformations to orchestrate data integration & validation
• Provide subject matter expertise
• Document solutions, tools & processes
• Create & support test plans with hands-on testing
• Peer reviews of work developed by other data engineers within the team
• Establish good working relationships & communication channels with relevant departments

Skills and Qualifications we look for

• University degree 2.1 or higher (or equivalent) in a relevant subject. Master’s degree in any data subject will be a strong advantage.
• 4 - 6 years experience with data engineering.
• Strong coding ability and software development experience in Python.
• Strong hands-on experience with SQL and Data Processing.
• Google cloud platform (Cloud composer, Dataflow, Cloud function, Bigquery, Cloud storage, dataproc)
• Good working experience in any one of the ETL tools (Airflow would be preferable).
• Should possess strong analytical and problem solving skills.
• Good to have skills - Apache pyspark, CircleCI, Terraform
• Motivated, self-directed, able to work with ambiguity and interested in emerging technologies, agile and collaborative processes.
• Understanding & experience of agile / scrum delivery methodology

About us:
At Priori Capital, we are building The financial SaaS for the Businesses operating with digital assets by empowering the teams to operate in an  effective, efficient and error-free manner by bringing all things finance on one platform. We aim to solve digital asset management for institutions offering cryptographic security, user management setup and secure access to the blockchain ecosystem.

We’re looking for someone passionate about driving innovation and solving exciting problems.

What are you joining: 

• We are currently in a fast-paced growth environment where the only constant is evolution!
• Our team includes individuals with experience in internationally known blockchain and fintech companies like Polygon (Matic), udaanCapital, Iris, Infosys, Cognizant etc.
• We are an early stage start-up with funding from founders of Polygon and a part of the Kira community.

What will you do:

• Design to simplify the complexity - Work with our designers to simplify the systems that are working across chains, protocols or existing financial systems.
• Build for the future of finance - Build, deploy and come back to the whiteboard with the core team to innovate, ideate and scale solutions.
• Own your ship - Be responsible to build framework components, own the development process and drive the development cycle to improve transparency and productivity across the team.

What are we looking for:

• 2+ years of experience in Frontend Engineering building scalable web applications: Experience in web3/fintech is not a mandate to apply. You learn as you go!
• You should be good at your game: Detailed oriented and have a thorough knowledge of JavaScript, HTML5 and CSS3 & hands-on experience with either of VueJS, Angular, React OR similar.
• You have a strong bias for action: You seek problems. If you see one, you find the solution. If you have one, you should be already building it. If it fails, you move to the next!
• You want to grow but together: You want to learn and master new skills by tackling new problems with the team

We are more excited if you have this:

• Knowledge of Git, GraphQL, Flux, Webpack, etc.
• Good at analytical problem solving, know-how of core computer science and algorithms.
• Interested in blockchain or finance.
• Experience in Fintech or Web3 Applications

• Learn from the best!
• Work from wherever
• Self-managed leave policy
• Focus on Work-life Balance
• Learning Budget to hone a skill or learn new ones
• Be a part of the fast-growing environment
• Competitive Salary

Manager- Social Media

About SLAY

SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities. 

Culture at SLAY

Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.

We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.

The following principles guide us in our day to day working at SLAY:

1. Act with integrity and respect
2. Be passionate
3. Think long-term

Core Values

Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values. 

1. Customer First
1. Always solve for the customer, not for self or the Company
2. Understand customers and markets deeply 
2. Courage:
1. To think big, act without fear and voice your opinion.
2. To question the status quo- go beyond rules and hierarchies.
3. To act in the best interest of the customer and company, even if it calls for going outside your comfort zone
4. To be transparent and open; we have nothing to hide 
3. Ownership:
1. Act with authority to drive results
2. Prioritize action over discussions
3. Collaborate independently across teams 
4. Communicate proactively, eliminate the need for follow ups
4. Curiosity
1. To push the boundaries and innovate
2. To never settle for less
3. To make mistakes, learn, don't repeat
4. Trust data over opinion

Beyond the salary (and great coffee!)

• Freedom to test out any idea in your function or outside of it. 
• Gender-neutral policies 
• Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
• 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
• Exclusive talks & insights from the experts for the growth & development of our team
• Full tuition fees sponsorship for Baristas 
• Family support programs for Baristas 

Opportunity

We are looking for a passionate storyteller for this role. As a Manager-Social Media in our Brand and Communications team, you will be responsible for driving brand resonance and engagement across all our social media channels.

Your Boss

You will report into Sr. Manager-Brand and Communications. 

Your Team

You will manage a team of copywriters and designers while working closely with business teams and external partners.

Key Result Areas 

• Establish SLAY’s brand persona through relevant and emerging social media channels including but not limited to Instagram, Twitter, Linkedin etc.
• Create content across formats (long form, posts, videos, podcasts, static images) either directly or through internal and external team members.
• Monitor the communities in real time and assess opportunities for conversations and leveraging any trends
• Dynamic reporting to gather insights basis data and help grow the communities over time
• Online reputation management. Managing queries, complaints, comments, and conversations
• Leverage the latest innovations on the medium and work with the team to stay up to date on the platforms
• Engaging with social media influencers to help build community through moderation & curation of discussions.
• Coordinating with designers, and with external partners.
• Brainstorming ideas for social media strategies.

Introduction

Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis. Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by YCombinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, and the Spinal Kinetics as our partners.

Your Roles and Responsibilities

The role involves computer vision tasks including development, customization and training of Convolutional Neural Networks (CNNs); application of ML techniques (SVM, regression, clustering etc.) and traditional Image Processing (OpenCV etc.). The role is research focused and would involve going through and implementing existing research papers, deep dive of problem analysis, generating new ideas, automating and optimizing key processes.

Requirements:

• Strong problem-solving ability
• Prior experience with Python, cuDNN, Tensorflow, PyTorch, Keras, Caffe (or similar Deep Learning frameworks). 
• Extensive understanding of computer vision/image processing applications like object classification, segmentation, object detection etc 
• Ability to write custom Convolutional Neural Network Architecture in Pytorch (or similar)
• Experience of GPU/DSP/other Multi-core architecture programming
• Effective communication with other project members and project stakeholders
• Detail-oriented, eager to learn, acquire new skills
• Prior Project Management and Team Leadership experience
• Ability to plan work and meet deadlines
• End to end deployment of deep learning models.