Sales Executive / MBA Freshers

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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We are seeking a strong ASP.NET MVC / C# Developer to join our team and work directly with our UK-based client. The role requires not just technical depth but also excellent communication skills, independence, and leadership qualities. You will be working closely with the client on a near-daily basis, understanding requirements, proposing solutions, and delivering high-quality software. 

Key Responsibilities ● Develop, maintain, and enhance applications built on ASP.NET MVC, C#, and SQL Server. ● Work on specific UI workflows that use ReactFlow (ReactJS). ● Collaborate with UK clients daily to gather requirements and provide updates. ● Write clean, scalable, and maintainable code with strong attention to quality. ● Take ownership of features, work independently, and deliver within deadlines. ● Gradually take a leadership role in guiding best practices and mentoring peers.

Required Skills ● C# / ASP.NET MVC: Strong hands-on experience. ● SQL Server: Solid understanding of relational databases and writing optimized queries. ● Communication: Strong English speaking and writing skills, confidence in client-facing interactions. ● Independence: Ability to work without continuous hand-holding. ● Personality: Outgoing, proactive, and able to naturally emerge as a leader.

Nice to Have ● ReactJS experience, especially with ReactFlow. ● Exposure to Agile/Scrum practices. 

Job Description:

1.Be a hands on problem solver with consultative approach, who can apply Machine Learning & Deep Learning algorithms to solve business challenges

a. Use the knowledge of wide variety of AI/ML techniques and algorithms to find what combinations of these techniques can best solve the problem

b. Improve Model accuracy to deliver greater business impact

c.Estimate business impact due to deployment of model

2.Work with the domain/customer teams to understand business context , data dictionaries and apply relevant Deep Learning solution for the given business challenge

3.Working with tools and scripts for sufficiently pre-processing the data & feature engineering for model development – Python / R / SQL / Cloud data pipelines

4.Design , develop & deploy Deep learning models using Tensorflow / Pytorch 

5.Experience in using Deep learning models with text, speech, image and video data

a.Design & Develop NLP models for Text Classification, Custom Entity Recognition, Relationship extraction, Text Summarization, Topic Modeling, Reasoning over Knowledge Graphs, Semantic Search using NLP tools like Spacy and opensource Tensorflow, Pytorch, etc

b.Design and develop Image recognition & video analysis models using Deep learning algorithms and open source tools like OpenCV

c.Knowledge of State of the art Deep learning algorithms

6.Optimize and tune Deep Learnings model for best possible accuracy

7.Use visualization tools/modules to be able to explore and analyze outcomes & for Model validation eg: using Power BI / Tableau

8.Work with application teams, in deploying models on cloud as a service or on-prem

a.Deployment of models in Test / Control framework for tracking

b.Build CI/CD pipelines for ML model deployment

9.Integrating AI&ML models with other applications using REST APIs and other connector technologies

10.Constantly upskill and update with the latest techniques and best practices. Write white papers and create demonstrable assets to summarize the AIML work and its impact.

· Technology/Subject Matter Expertise

• Sufficient expertise in machine learning, mathematical and statistical sciences
• Use of versioning & Collaborative tools like Git / Github
• Good understanding of landscape of AI solutions – cloud, GPU based compute, data security and privacy, API gateways, microservices based architecture, big data ingestion, storage and processing, CUDA Programming
• Develop prototype level ideas into a solution that can scale to industrial grade strength
• Ability to quantify & estimate the impact of ML models.

· Softskills Profile

• Curiosity to think in fresh and unique ways with the intent of breaking new ground.
• Must have the ability to share, explain and “sell” their thoughts, processes, ideas and opinions, even outside their own span of control
• Ability to think ahead, and anticipate the needs for solving the problem will be important

·        Ability to communicate key messages effectively, and articulate strong opinions in large forums

· Desirable Experience:

• Keen contributor to open source communities, and communities like Kaggle
• Ability to process Huge amount of Data using Pyspark/Hadoop
• Development & Application of Reinforcement Learning
• Knowledge of Optimization/Genetic Algorithms
• Operationalizing Deep learning model for a customer and understanding nuances of scaling such models in real scenarios
• Optimize and tune deep learning model for best possible accuracy
• Understanding of stream data processing, RPA, edge computing, AR/VR etc
• Appreciation of digital ethics, data privacy will be important
• Experience of working with AI & Cognitive services platforms like Azure ML, IBM Watson, AWS Sagemaker, Google Cloud will all be a big plus
• Experience in platforms like Data robot, Cognitive scale, H2O.AI etc will all be a big plus

Position: Business Development Associate

Shift Timing: 10 AM to 6 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/

Language: English & Hindi 

Salary: 3 LPA to 5 LPA

We are looking for a resilient, empathic Business Development Associate to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Requirements:

• Bachelor's degree in business management, marketing, or related field.

• 1 - 3 years' relevant work experience in business development or similar field preferred.

• Excellent written and verbal communication skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Proficient in Microsoft Office and relevant software.

Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends.

Role

As an iOS developer, primarily revolves around designing, developing, and maintaining

mobile applications for devices running Apple's iOS operating system, such as iPhones,

iPads, and iPod touches. you must be proficient in coding in Objective-C and Swift and

familiar with Cocoa Touch and other core technologies. The main tasks include developing

user interfaces and coding for functionalities.

Experience

 Should have 5+ years of hands-on experience in iOS development. Strong experience

in Objective C and Swift.

 Working knowledge of the general mobile orientation, architecture, trends, and

emerging technologies.

 Solid understanding of the full mobile application development life cycle.

 Must have good analytical, debugging, and problem-solving skills.

 Self-starter having the ability to independently acquire the knowledge required in

succeeding his job.

 Good communication skills. Should be able to discuss requirement for stake holders

like, Product Owner and other Business stakeholders.

 Proficient with Swift 4 above.

 Strong understanding of MVVM Architecture and should be able to demonstrate

working experience.

 Strong knowledge of Design patterns.

 Strong with Auto layout and Storyboard for proficient user interface creation.

 Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics

and Core Text.

 Experience with Online/Offline storage, threading, and performance tuning.

 Familiarity with RESTful APIs to connect iOS applications to back-end services.

 Knowledge of UX standards.

 Should have experience with Unit Testing - XCunit and UITesting- XCUI.

 Understanding of Apples design principles and interface guidelines.

 Review code, follow best practices for coding guidelines.

 Proficient with writing reusable code.

 Familiarity with cloud message APIs and push notifications, social media integration,

and integration of analytics

 Knack for benchmarking and optimization  Proficient understanding of code versioning tools (Git, Swift Package Manager,

Cocoa Pods)

 Familiarity with continuous integration

 Knowledge of Appstore Deployment process/norms

 Good knowledge of Certificate and Profile creations

 Good knowledge of distribution builds for testing over TestFlight or similar

distribution tools

Sr. PHP Developer

Position: Senior Laravel Developer

Key Responsibilities:

·        Develop and create websites, applications, and systems

·        Participate on the Development and Testing Phase of the Projects

·        Participate as a member of the Scrum team

·        Maintain and enhance existing Projects

·        Deliver quality output on all Projects

·        Showcase your analytical and problem-solving ability.

·        Guide and Mentor other developers

·        Be updated on the latest technologies

Requirements:

· More than 4-8 years’ experience in PHP

· Must have minimum 4 years work experience in Laravel framework

· Knowledge and experience in: MySQL, JQuery, Bootstrap, HTML,CSS

· Knowledge on Coding Standards, Design Patterns, and Best Practices

· Has experience and understanding on Agile Software Development.

· Ability to prioritize and handle multiple tasks and projects concurrently.

· Able to mentor, collaborate and guide other team members

· Team Player, Proactive and Accountable

Responsibilities:

. Handling/Maintaining Client Relations and communication

.Creative and innovative concerning Idea Generation for all kinds of branding activities for the client

· Excellent knowledge of branding and promotional activities for all leading social media platforms such as Facebook, Twitter, Instagram, LinkedIn etc.

· Assist with the planning of marketing strategies to help drive traffic and engagement to the website

· Produce content for social media channels such as Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Keep up to date with any social media trends

· Track social media influencers

· Ensure you produce a consistent brand message,captions , and content across all the social media channels

· Regularly monitor competitor social media sites and create competitor analysis reports

· Contribute to the company blog

· Assist with social media performance reports

· Engage with social media users and respond to any mentions over Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Writing effective SEO content for blogs, websites and social media accounts.

· Coordination with the digital marketing team to report findings and recommendations.

Qualifications:

· Graduates with a minimum of 3-4 years of experience.

· Outgoing and easy to work with.

· Substantial social media presence.

· Ambitious and hardworking.

· Knowledge of tools for designing and video editing is an added advantage.

· Excellent communication skills

Relevant experience in determining a target audience and how to cater to unique marketing campaigns to capture their attention.

• Coordinating all communication and discussions with technology partner, semiconductor partner, vendors, and other 3rd party companies
• Coming up with ideas to improve existing products and suggesting the potential new technology adaption to products
• Performing market reaserch, exploring ideas by working closely with various departments and coming up with new innovative features and architectures

What you need to have:

• Experience in consumer-lifestyle companies
• Good understanding of any of the product categories including Hearables (TWS, Neckbank, Headphones), Wearable (Band, Smartwatches), Alexa Speakers/Voice Assistant, Soundbars, and any other consumer electronics products
• Excellent written and oral communication skills
• Strong sense of duty and initiative