Customer support executive

We are looking for a highly skilled Backend Developer with expertise in Core Java, Java 8, and Data Structures. The ideal candidate should have experience in Spring Boot, JPA/Hibernate, and Microservices architecture. If you are passionate about backend development and want to work in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

• Develop and maintain backend applications using Core Java and Java 8.
• Design and implement RESTful and SOAP web services.
• Work with Spring Framework, Spring Boot, and JPA/Hibernate for backend development.
• Build and optimize microservices-based architectures.
• Manage databases such as PostgreSQL, MySQL, or Oracle.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Write clean, efficient, and scalable code while following best practices.
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Requirements:

✅ Strong hands-on experience in Java (Core Java, Java 8) and Data Structures.

✅ Proficiency in Spring, Spring Boot, JPA/Hibernate.

✅ Experience in developing and consuming RESTful & SOAP APIs.

✅ Knowledge of Microservices architecture and best practices.

✅ Database expertise in PostgreSQL, MySQL, or Oracle.

✅ Excellent verbal and written communication skills.

Nice to Have:

• Experience with Docker/Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Exposure to cloud platforms (AWS, GCP, or Azure).

We are looking for "Mulesoft Developer" for Reputed Client @ Coimbatore Permanent Role.

• 5 Years of IT experience

• Current 3+ years of hands-on MuleSoft development experience, including creating custom Mule

• Enterprise-level Java development experience (ex. J2EE web development experience using but not limited to EJB, Servlet, JDBC, ORM, etc.)

• Experience with SOAP and REST Web services, RAML Swagger open API development, and SOA APIs ensuring MuleSoft best practices.

• Experience with concepts for MuleSoft implementations including encryption, security, logging, throttling, scalability and clustering.

• A pro-active individual with strong communication skills

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team. We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

Responsibilities:

• Act as a Techno-Functional Consultant and maximize adoption of our company.
• Assist & train Customers to implement their process and help them to resolve their support queries.
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities.
• Eliminate risks proactively and share product feedback and experience with the Product team.
• Showcase newly released features and maximize consumption, share a road-map with customers and gather their feedback to improvise the product.
• Delivering and communicating ROI for our clients, throughout the customer lifecycle.
• Being the trusted partner for the customer on the use-case and product functionality.
• Customer onboarding, training, and support.
• Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
• Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.
• Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.
• Carrying out periodic health checks to avoid churn.
• Firefighting during account escalations.
• Account management and renewals.
• Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
• Upselling and cross-selling through review of customers' progress.

Requirements:

• Post Graduation (MBA).
• Experience of a growing company with a focus on personal growth.

Cygner Technolabs Pvt. Ltd. is a dynamic and innovative IT company dedicated to delivering cutting-edge solutions to our clients worldwide. We are seeking a talented and experienced PHP Developer to join our growing team.

Roles & Responsibilities:

·      Develop and maintain PHP based web applications.

·      Collaborate with cross-functional teams to define, design, and implement new features.

·      Maintain and enhance existing web applications.

·      Troubleshoot, debug, and optimize code to ensure optimal performance.

·      Stay updated on emerging industry trends and technologies.

Skills Required:

·      Proven experience as a PHP Developer or similar role.

·      Strong proficiency in PHP and MySQL.

·      Knowledge of front-end technologies such as HTML, CSS, and JavaScript.

·      Familiarity with version control systems (Git).

·      Understanding of database design and optimization.

·      Excellent problem-solving and communication skills.

·      Ability to work both independently and collaboratively in a team environment.

Required Experience: 1+ Year

Preferred Location: Rajkot

Educational Qualification: BE Computer Science, BE IT, B Tech Computer, M Tech Computer, MCA, BCA, M.Sc. IT, B.Sc. IT or a related field.

Hiring for the Profile of Oracle Utility Functional Consultant for Bangalore,Chennai,Hyderabad on immediate basis

Job Description:

1.Conduct module specific requirement workshop, capture and align business requirement
2.Analyse the detailed interface requirement and identify individual interface touch points
3. Prepare module wise detailed fit/gap analysis and identify customization components
4. Prepare module specific Functional specification
5. Prepare module wise Configuration master sheet which translates the “Fit” items to the technology
6. Identify customization/extension requirement and communicate to Technical consultants
7. Support Technical Architect in preparing detailed technical specification for both customization and integration components
8. Configure the product as per the design worksheet and bring up the individual business process
9. Lead UAT for the module, and ensure smooth customer signoff
10. Prepare / Support T3 material and conduct T3.

Qualification:

8+ Years of Experience in Oracle Utilities Application Framework (OUAF)
2. Strong functional Experience on CIS Billing
3. Strong knowledge across OU components
4. Minimum 7+ years of experience as Architect for OU product suite (CC&B, MDM, C2M)
5. Minimum 4+ Years on experience in architecting and delivering OU CC&B/C2M
6. Atleast 2 full implementation experience of CC&B in Architecting OU Solutions
7. Strong techno product expertise on OU CC&B with thorough understanding of cross functionalities

Notice Period: 0-1 Month

Exciting opportunity for a MTS 3 in our Blockchain Engineering team.  You will be working with a team of engineers dedicated to making the VMware Blockchain Platform the dominant Enterprise Blockchain solution. 

At VMware, we are building an Enterprise Blockchain with innovation, enterprise-grade capability, and solutions that will power blockchain in every market sector.  

You will work with a team of talented and supportive individuals from across the world as well as members of the academic community and VMware’s Research Group in this role. Our team values diversity, collaboration, and open thought while supporting VMware’s EPIC2 values. 

Are you ready for your next great challenge with the Blockchain Engineering team in VMware?  

Responsibilities 

• Contribute to implementation of an enterprise blockchain solution. This includes but is not limited to work on the Byzantine Fault Tolerant State Machine Replication layer, work on the execution engine and smart contract layer and work on the ledger layer. 
• Collaborate effectively with other engineers and researchers to solve complex problems 
• Collaboration with cross functional teams involved in the product delivery 
• Working with global team in different geographical locations 

Requirements 

• Knowledge of modern software development methodologies. 
• Deep understanding of distributed computing concepts in practice   
• Ability to work independently and work collaboratively in a team environment,  

including quickly getting up to speed with new technologies.   

• Strong development experience in C++( v11 and higher)  in Linux 
• Expertise in one of the following: distributed systems, security/cryptography
• Proficient organizational skills with the ability to lead challenging demands. 
• Experience with leading the everyday activities of a global engineering team using Agile/Scrum processes. 

Who you are: 

• Self Starter – Thrive in a fast paced and changing environment.   
• Strong collaboration skills with a “Team First” mentality.  
• Technical engineering excellence, innovation in everything you do.   
• “Growth” mindset in tackle problems and creating great solutions.    

• To Design and Develop Customer Focused Friendly Native Mobile App with good data security, good optimization, good ui ux, good performance

High Level Scope of Work :

• Work with AI / Analytics team to priorities MACHINE LEARNING Identified USE CASES for Development and Rollout
• Meet and understand current retail / Marketing Requirements and how AI/ML solution will address and automate the decision process.
• Develop AI/ML Programs using DATAIKU Solution & Python or open source tech with focus to deliver high Quality and accurate ML prediction Model
• Gather additional and external data sources to support the AI/ML Model as desired .
• Support the ML Model and FINE TUNEit to ensure high accuracy all the time.
• Example of use cases (Customer Segmentation , Product Recommendation, Price Optimization, Retail Customer Personalization Offers, Next Best Location for Business Est, CCTV Computer Vision, NLP and Voice Recognition Solutions)

Required technology expertise :

• Deep Knowledge & Understanding on MACHINE LEARNING ALGORITHMS (Supervised / Unsupervised Learning / Deep Learning Models)
• Hands on EXP for at least 5+ years with PYTHON and R STATISTICS PROGRAMMING Languages
• Strong Database Development knowledge using SQL and PL/SQL
• Must have EXP using Commercial Data Science Solution particularly DATAIKU and (Altryx, SAS, Azure ML, Google ML, Oracle ML is a plus)
• Strong hands on EXP with BIG DATA Solution Architecture and Optimization for AI/ML Workload.
• Data Analytics and BI Tools Hand on EXP particularly (Oracle OBIEE and Power BI)
• Have implemented and Developed at least 3 successful AI/ML Projects with tangible Business Outcomes In retail Focused Industry
• Have at least 5+ Years EXP in Retail Industry and Customer Focus Business.
• Ability to communicate with Business Owner & stakeholders to understand their current issues and provide MACHINE LEARNING Solution accordingly.

Qualifications

• Bachelor Degree or Master Degree in Data Science, Artificial Intelligent, Computer Science
• Certified as DATA SCIENTIST or MACHINE LEARNING Expert.

Position: Operations Manager

Domain: US, Healthcare

Job Description-

Roles & Responsibility

• You will be responsible for handling multiple processes and LOBs.
• Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
• As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
• Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
• Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
  Leverage data to continuously improve.
• Link all the programs to business metrics and build solutions keeping that in mind.
• Scale-up team by proper budgeting and co-owning the budget.
• Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
• Deliver business goals for processes handled.
• Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
• Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
• Co-owner in the process of budget planning.
• Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
• Possess strong communication and leadership skills
• Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
  Outstanding attention to detail; Exceptional problem solving & analytical skills
• Be a self-starter
• Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
• Experience in business process improvement

Experience & Education Qualification:

• Existing Experience as a Sr. Operations Manager is a plus.
• Experience in handling multiple processes and LOBs simultaneously is a plus.
• Graduation is a must.
• MBA is a plus.

Timings

• Fixed shift 7:30pm - 4:30am
• Fixed weekend off.
• No transportation

Looking forward to your response.

Regards,