Customer support executive

About the company:

IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector.

Role Overview:

We are seeking a highly skilled Technology Delivery Manager - Payments to join our team. The ideal candidate will generate new ideas, utilize analytical skills to optimize performance, and ensure successful delivery of multiple projects simultaneously. This position is ideal for a proactive, strategic thinker eager to advance digital payment solutions through effective leadership and project execution.

Key Responsibilities: 

• Candidate needs to be proficient in project management skills and should be able to deal with multiple functional teams such as Product, Business, Operations etc.
• Candidate should have good technical and functional knowledge of UPI.
• The candidate should be able to integrate seamless UPI payment flow on the Merchant website/Applications.
• Candidate should be able to Integrate Merchant payments solutions on 3rd Party Applications.
• Candidate should be able to work with the UPI technology team of Merchants and Bank.
• Candidate should be able to manage multiple tasks and prioritize them so as to ensure  completion within required time lines.
• Candidate should also be involved in UPI product maintenance activities to ensure minimum customer issues and also resolve issues within specified TAT's.
• Candidate should be responsible for supporting day to day activities in UPI.

Work Experience:

• Minimum 3-5 years of experience in UPI Technology and other Digital Products.
• Focus on generating new ideas on UPI platform and innovative product approaches.
• Strong analytical and quantitative abilities.
• Excellent project management skills - ability to manage multiple projects at once.
• Effective verbal and written communication skills, with ability to influence others.

IT Asset Management (Hardware and Software), Configuration, Implementation and Integration with third party systems.

IT Asset Management –

• Develop Lifecycle Management Policies, Processes, Procedures, Compliance, Governance and Documentation based on ITIL best practices.
• Have experience in Jira Configuration and Asset Management. Configuration of dashboards and reports.
• Have worked as Jira Admin and designed workflows for PM,SM & Asset Management.
• Must have handled Asset management project in past and configured the required workflows & lifecycle management.
• Deploy service assets and configuration management processes and ensure these ones are fit for purpose and operational at any time.
• Anticipate future IT needs versus existing infrastructures architecture, perform impact assessments, and investigate design options.
• Maintain the asset and configuration management databases (AMDB & CMDB) and ensure completeness and correctness, act on any potential issues.
• Monitor services assets (e.g. laptop, token, etc.) ensure compliance as needed. Produce technical documentation, reports, data analysis, etc. and identify opportunities for improvement and automation.
• Lead and organize processes controls and reviews on a periodic basis to ensure that the hardware overall services are running according to the defined standards. Follow latest evolutions in field of expertise and share best practices within the internal community.
• Carry out any other task in line with the main purpose of the job.
• Provide Asset Management training to the customer Ensure compliance with relevant regulations and standards.
• Preference: HealthCare domain

Job Overview: We are seeking a dedicated Senior Statistical Programmer to join our dynamic team. You will be responsible for the development, quality control, and documentation of statistical (SAS) programming deliverables for clinical research studies.

Key Responsibilities:

1.      Lead and oversee the development of SAS programs for the management and statistical analysis of clinical trial data.

2.      Develop, test, and validate statistical tables, listings, and graphs (TLGs) in support of the statistical analysis plan.

3.      Support the generation and review of protocols, data management plans, study reports, and other regulatory documents.

4.      Provide input to the statistical analysis plan, table shells, data integration plans, and mock-ups.

5.      Ensure data quality by designing and validating key data checks and listings.

6.      Develop specifications for derived datasets and perform data transformation as necessary.

7.      Collaborate effectively with data management and biostatistics teams, clinicians, and other project stakeholders.

8.      Guide junior programmers and provide mentoring as needed.

9.      Keep abreast of new developments in SAS programming and clinical research, and act as a subject matter expert for the team.

Required Qualifications and Skills:

1.      Bachelor's or master’s degree in Statistics, Mathematics, Computer Science, or a related field.

2.      Minimum of 3 plus years of statistical programming experience in the pharmaceutical, biotech, or CRO industry.

3.      Excellent SAS programming skills and proficiency in SAS/Base, SAS/Macro, SAS/Graph, and SAS/STAT.

4.      Familiarity with CDISC SDTM and ADaM data standards.

5.      In-depth understanding of clinical trial data and extremely complex statistical methods.

6.      Excellent problem-solving skills and a proactive approach to identifying and resolving issues.

7.      Strong written and verbal communication skills, with the ability to translate complex data into understandable results.

8.      Proficiency in English, with excellent written and verbal communication skills.

9.      Prior experience leading teams or projects is highly desirable.

Preferred Skills:

1.      Experience in oncology, immunology, respiratory, infectious diseases, or neurosciences is a plus.

2.      Knowledge of other statistical software such as R or Python is a plus.

3.      Knowledge of regulatory guidelines (FDA/EMA/ICH) is preferred.

About the role:

We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.

Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform. 

Technologies you will work with: React, Javascript, Android, iOS, PostgreSQL, Serverless, AWS, Google Cloud

Responsibilities:

• Design, develop and maintain features, services, products that are part of ChakraHQ
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Implement clean and modern mobile interfaces that provide an excellent user experience. 
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the ChakraHQ production environment by participating in an on-call rotation

Position Requirements:

• Bachelor's degree in Computer Science. 
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript
• Knowledge of frameworks such as React.js is a big plus
• Ability to write code compatible across browsers and other clients
• Good understanding of backend systems i.e. web services, APIs from a consumer perspective
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

Job Title: Telecalling Executive

Work from Office - Vaishali Nagar, Jaipur 

Job Description

- Telephonic Sale Conversion from given leads of potential buyers.

- Candidate will be pitching an Ed-tech program i.e. Digital Marketing Course

- Handle objections by clarifying, convincing, and working through differences to a positive conclusion with prospective and present clients.

- Making use of a platform like Business WhatsApp to create a personal touch with buyers.

- Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators.

- Submit daily progress reports and ensure data is accurate.

- Track and record activity on accounts and help to close deals to meet these targets.

- Understand the company’s goal and purpose so that will continue to enhance the company’s performance.

Functional Area: Telecalling, Client Communication, Lead

Employment Type: Full Time, Permanent

Salary: Rs. 10,000/- -Rs. 20,000/-

Experience: 3 Months - 12 Months

Education: Graduation or relevant

About Company

Name: Techiegigs

Website: https://techiegigs.com/

Sector: Education

Responsibilities :

- Build the product strategy and roadmap in line with customers problems and company's vision

- Lead a set of cross functional teams by translation of the product strategy into detailed requirements and prototypes to drive the product development goals

- Identify market opportunities with research and competitive analysis and integrate it into product requirements to enhance user satisfaction

- Analyze complex use cases with experience in using analytics platforms to understand product usability and break them down to simplify user experience

- Design simple and intuitive user interfaces through wireframes and mock-ups

- Listen to the clients on an ongoing basis, be a trusted advisor and work towards aligning our offerings to their expectations

- Develop and launch new products while enhancing the existing products on a timely basis

- Communicate the product solutions and offerings effectively internally and externally

- Be persistent and professional in pursuit of all product deliverables and documentation such as PRD and Knowledge Base

- Be updated with the emerging trends in IT and technical architecture

Requirements :

- Masters Degree in Computer Science, Information Technology, Business Management, Statistics or related field

- 3+ years of experience managing web and mobile products with a background in technical product management or engineering

- 7+ years of experience in building global enterprise SaaS products

- Prior experience in logistics, supply chain, e-commerce or transportation domain is a plus

- Proven ability to drive large scale products with deep understanding of agile, high collaboration and leadership in a highly accelerated work environment

- Excellent client-facing and internal communication skills with a fair understanding of what makes a good user experience and beautiful design

- Spontaneous, quick thinker and a self-starter with key organizational skills that includes attention to detail and multi-tasking

Experience and Educational Requirements:

• 7 years of experience as a Solutions Architect/Developer, designing and implementing global cloud-based solution architectures for PaaS, IaaS or SaaS.
• Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments and roadmaps.
• Experience with distributed computing, software development, big data analytics, cloud computing, virtualization, hosted services, multi-tenant cloud, storage systems or content delivery as well as security protocols.
• Experience developing the User Interface and User Experience for complex software solutions deployed globally
• Experience with all major programming languages and SaaS database technologies
• Experience in building and scaling up the development function and a proven ability to attract, inspire, motivate and retain top tier talent
• Experience working with large multi-national distributed teams
• Experience articulating complex topics to senior stakeholders in both business and IT teams effectively .
• Bachelor’s degree in Computer Science or equivalent practical experience.

Walk-in For Production Quality Engineering-

        Requirement for Engineering graduates Openings For Production Engineering in top level Automobile Manufacturing companies in Chennai.

Eligibility-

     BE (Mech,EEE,ECE)

Roles and Responsibilities-

     Provide engineering support for production and maintenance activities to ensure maximum production.

     Develop and establish quality procedures and systems for inspecting plans, quality trends, statistical plan price estimates and technical quality proposal plans.

     Plan routine maintenance of plant equipment and machinery.

Pass Out –

     2017,2018,2019

Good working knowledge of Auto CAD,Catia and Solid Works is required

Salary: 12000 - 16000

Job Location - Chennai

Designing, architecting and developing the backend and APIs, primarily using the MEAN/MERN stack, for products or platforms for end-clients to consume our technology in Infrastructure Monitoring from Satellite Imagery and Robotic Process Automation in Banking and Mortgage Services.

- Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product.

- Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms 

- Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput

- Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design