Customer support executive

About Us

Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life. 

Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast. 

Guiding Principles 

• Living and breathing our guiding principles on a daily basis is key to success at Incubyte: 
• Relentless Pursuit of Quality with Pragmatism 
• Striving for exceptional quality without losing sight of practical delivery needs. 
• Extreme Ownership Taking full responsibility for decisions, work, and outcomes. 
• Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths. 
• Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’. 
• Invite, Give, and Act on Feedback 
• Creating a culture of timely, respectful, actionable feedback for mutual growth. 
• Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients. 

Role Overview

As a Senior Software Crafter at Incubyte, you are a highly competent engineer who leads complex projects and drives strong technical outcomes at a project or team level. The role focuses on elevating technical quality, guiding teams through high-impact challenges, and strengthening engineering maturity through mentorship and candid feedback. 

At this level, you play a key role in resolving critical incidents, leading large improvement initiatives, and contributing to domain or guild efforts that create positive, lasting change across Incubyte.

At Incubyte, AI is not an add-on but a co-creator in our craft. From refining requirements to reviewing and refactoring code, you’ll pair with AI to explore solutions faster, catch issues earlier, and raise the quality bar continuously. AI accelerates how we learn, experiment, and deliver — enabling you to focus on solving the right problems with impact while being tech and domain agnostic – true consultants at heart.

Responsibilities

• Lead and deliver projects of high complexity
• Drive technical quality across projects using sound engineering judgment
• Mentor, sponsor, and provide candid, trend-based feedback to engineers
• Provide strategic feedback that leads to improved project and delivery outcomes
• Resolve critical incidents and complex production issues effectively
• Refactor complex systems pragmatically to improve stability and maintainability
• Design scalable, observable, and maintainable systems
• Support post-incident learnings to strengthen systems and practices
• Inspire others in craft and technical mastery through impactful contributions
• Lead large improvement initiatives that balance quality with pragmatism
• Handle difficult conversations respectfully and constructively
• Lead calmly during crises and create safety for experimentation
• Provide creative, business-aligned technical solutions
• Engage in domain or guild initiatives to drive positive change
• Contribute ideas that elevate Incubyte’s brand, culture, and engineering practices
• Use AI to accelerate design, testing, and delivery.

Requirements

What We’re Looking For

• ⁠6+ years of hands-on software development experience, particularly in ReactJS, TypeScript, HTML, and CSS.
• A curious and constant learning mindset that looks at tech to an end to solve problems.

Life at Incubyte

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat — with all travel expenses covered. 

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.

Benefits

• Dedicated learning & development budget.
• Sponsorship for conference talks.
• Comprehensive medical & term insurance.
• Employee-friendly leave policies.
• Home Office Fund
• Medical Insurance

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

We're looking for Node js developers with over 2+ years of experience and strong expertise in Javascript based development using Node js and Express. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing 

We would prefer candidates who can join immediately or are currently serving their notice period.

Key Skills Required : 

• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Build customer-facing UI and back-end services for payment processing administration and management
• Code, teste and operate node.js based services
• Effectively use tools and ingenuity to identify and fix defects before they become a problem

• • Previous working experience as a Node.js Developer for 2  years
  • BE /B.Tech in computer science or similar relevant field
  • In depth knowledge of Node.js
  • Hands on experience with HTML, CSS, and AJAX
  • Development experience designing object oriented JavaScript and SVG
  • Applicable knowledge of web libraries and frameworks such as AngularJS, Polymer, and Closure
  • Familiarity with the whole web stack, including protocols and web server optimization techniques
  • Strong analytical skills and problem solving aptitude
  • Attention to details

Job Description:

> Minimum 2 years of relevant experience in residential designing

> Min. 1 Year of experience In modular industry

> Sketchup + Vray/ Enscape

> Clear understanding of capturing the client’s expectations from the space

> Client handling is a must-have requirement

> Fair knowledge of materials/ finishes

> Fair knowledge of ergonomics and design principles

> willing to work in a fast-paced environment

The role is directly linked with revenue collection & Client experience, thus ensuring the projected revenue targets are achieved on time.

Probation duration: 3 months

Working Days: Tuesday to Sunday (Monday fixed week off)

Work Timing: 10:30AM - 7:30PM

🔍 𝐑𝐨𝐥𝐞: Full-Stack Developer

📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Chennai

💼 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐋𝐞𝐯𝐞𝐥: 3 to 5 years

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞:

As a Full-Stack Developer at ClubSpot, you will:

🔧 Develop and maintain scalable backend systems using Node.js and PostgreSQL.

🌐 Build and optimize frontend components with React and TypeScript.

📡 Design, develop, and maintain APIs (GraphQL and REST) for efficient data communication.

🤝 Collaborate with cross-functional teams to ideate, design, and deliver new features.

💬 Participate in technical discussions and contribute to architectural decisions.

🧹 Write clean, scalable, and maintainable code adhering to best practices.

🛠️ Troubleshoot, debug, and optimize the platform for performance and scalability.

📚 Contribute to team growth through collaborative programming, code reviews, and knowledge sharing.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

🎓 At least 3 years of experience as a Full-Stack Developer, with strong backend and frontend expertise.

🔧 Proficiency in Node.js, TypeScript, and React for frontend development.

🗃️ Experience with relational databases like PostgreSQL.

📡 Solid knowledge of API development (GraphQL and REST).

☁️ Familiarity with cloud platforms, preferably AWS.

🔄 Strong understanding of system architecture and best practices in software development.

🧠 Exceptional problem-solving and communication skills, both technical and non-technical.

🐳 Knowledge of containerization technologies (Docker, Kubernetes).

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐔𝐬?

- Work in a collaborative, transparent environment.

- Learn and grow with cutting-edge technologies.

- Make a significant impact on a product transforming sports club management.

As a Full-Stack Developer, you will play a crucial role in developing and maintaining our applications. You will be responsible for both front-end and back-end development, ensuring a seamless and efficient user experience. This is an excellent opportunity to grow with our startup and shape the future of our products.

Responsibilities:

- Develop and maintain front-end applications using Flutter.

- Build and manage back-end services and APIs using Python.

- Implement read/write operations in SQL databases.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Ensure the performance, quality, and responsiveness of applications.

- Identify and correct bottlenecks and fix bugs.

- Help maintain code quality, organization, and automatization.

Participate in code reviews and provide constructive feedback

Ideal for candidates who would like to be part of the learning process across growing technologies and embark journey on a tech architect path. Very deep into technologies and eager to learn and adapt with technology advancement.

Essential Responsibilities :

- Study, Design, and prototyping of new technology implementation

- Work in Collaboration with teams

- Work on new technologies and solutions independently.

- Should be able to think out of the box and contribute towards project success

Must Have :

- Build pixel-perfect, smooth UIs across both Android and iOS mobile platforms.

- Leverage native APIs for deep integrations with both platforms.

- Diagnose and fix bugs and performance bottlenecks for performance that feels native

- 3rd party Native SDK integrations

- Maintain versioning on the application and releases

Good to have:

- Knowledge of DevOps

Primary Skills:

.Net/.Net Core, C#, OOPS and SQL Server as a key technology, which covers frontend and backend work. Knowledge of DevOps (building and deployment) and the Cloud is nice to have.

Roles & Responsibilities

Participate in requirements analysis.

Collaborate with internal teams to produce software design and architecture.

Write clean, scalable code using .NET programming languages.

Test and deploy applications and systems.

Revise, update, refactor and debug code.

Improve existing software.

Eligibility

3+ years of experience in building web applications. Passion for building and delivering great software with a strong sense of ownership

Advanced proficiency in C#, very clear OOPS concepts, In-depth knowledge of the .NET framework, ASP.NET, MVC, Web API, REST APIs, OAuth 2.0/ Authentication/ Authorization

Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records

Good to have any scripting(powershell) knowledge, JS based UI Frameworks

Outstanding analytical, problem-solving, and communication skills

Experienced in complex logic designing and implementation

Should have worked in Agile development environment and best practices

Good to have experience in secure development practices

• 3+ Years of experience in developing iOS applications
• Experience in defining system architectures and exploring technical feasibility tradeoffs.
• Should have experience with Swift, Autolayout, MVVM / MVP Design pattern.
• Should have experience with common iOS libraries like RxSwift, Alarmofire etc
• Debugging skills, including identifying memory leaks, performance bottlenecks.
• Good command over Data Structures and Algorithms.
• Understanding of design for scalability, performance and reliability
• Experience working in an Agile environment and project management tool like Jira
• Good to have experience in working with Google Maps and have published one or more app on app store.
• Good to have experience in CI/CD, Core Data, Swift UI, App Clips, Integrating with Payment Gateways

• Conceptualize the Product Strategy for the SaaS - Cyber Security Product
• Collaborate & work closely with Product Team. Understand the short term and long term needs of the business to build products that win in the market place
• Help prioritise the goals for the functional unit within the organization – for the teams individually and together
• Guide sales force to arrive at optimal team structure and composition. Ensure that the team are motivated towards work and are at their optimal productivity level
• Work with other business leaders & contribute positively to sales practices and standards within the company. Unlock opportunities for achieving sales efficiency across the organisational units

• Participate in building bouquet of products in the SaaS - Cyber Security Product space to drive leadership with the State of the art - Cyber Security Product in India
• Performance manage and coach the team to understand client needs and challenges, and to work in an agile manner to convert those into sales opportunities
• Work closely with the marketing and communications team to drive the constant drumbeat needed to build a leading brand in a challenging market
• Lead a sales team committed and passionate about On-boarding client partners with innovative security solutions
• Owning sales targets overall and within accounts. Developing and implementing strategic plan to achieve the same
• Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives
• Consistently achieve Revenue & P&L targets in line with team/organizational objectives
• Recruit and retain from scratch the end to end sales team required to successfully deliver the strategy and achieve market leadership in the shortest possible time frame