Customer support executive

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in agency setup

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

WHAT YOU WILL DO:

● Interact with prospects via channels such as telephone, email and social media with a high attention to detail

● Researching companies, identify key players, generate interest and develop accounts to stimulate opportunities

● Transform leads into qualified opportunities by partnering with marketing and sales to create and execute on program and outbound lead generation campaigns

● Track all relevant qualification and lead management activity using Salesforce Report on lead qualification(s) and call activity

● Have thorough knowledge of COMPANY product and offerings to effectively communicate value propositions, handle objections and competitive questions

● Be informed about the B2B Data and Sales Intelligence industry Consistently achieve qualifies opportunity quotas to ensure territory revenue objectives

● Collaborate and communicate with the marketing team

REQUIRED SKILLS & QUALIFICATIONS:

● 8+ years of proven excellence in business development, inside sales and/or software sales in which the activity of Appointment Setting is must.

● Experience in B2B sales is preferred but not required Experience using Salesforce or comparable CRM strongly desired

● Experience using Outreach, strong plus

● Strong understanding of SDR and lead development best practices and procedures

● Proven ability to perform successfully given low oversight and limited process 100% reliable and detail-oriented

● Strong consultative selling skills

● Positive can-do attitude and tireless work ethic

● Driven and self-sufficient Adaptable to the startup environment with the hustle attitude, dynamic/diverse environment, potential for broadened responsibilities and, of course, work hard play hard attitude

PREFERRED SKILLS & QUALIFICATIONS:

● A Bachelor Degree in any field from a recognized University

● Experience with LinkedIn Sales Navigator, Hubspot, SalesForce, Outreach etc

REPORTING: This position will report to Director- Inside Sales

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote (Pan India)

SHIFT TIMINGS:

● 5.30 pm to 2.30 am IST (8.00 am to 5.00 pm US-EST)

● 6.30 pm to 3.30 am IST (9.00 am to 6.00 pm US-EST)

#HiringAlert

We are looking " Oracle DBA " for Reputed Client @ Permanent Role.

Work Experience: 8 - 10 years

Must Have Skills:

•Oracle Database Administration: In-depth knowledge of Oracle database administration (11g, 12c, 19c) and maintenance, including database architecture, backup and recovery, performance tuning, and security.

•Disaster Recovery: Knowledge of disaster recovery planning and execution, including developing and implementing backup and recovery strategies, and testing disaster recovery plans.

•Oracle Apex installation, upgrade and troubleshooting skills

•Oracle Real Application Cluster (RAC) skills and troubleshooting knowledge in depth.

•Hands on experience in RMAN cloning. Data pump export & import

•Standby and Dataguard skills

•Db upgrade experience. (12C to 19C)

•OEM knowledge.

•DB patching skills.

•Cloning experience through RMAN, Datapump, Cold, Hot backup etc.

•Should work individually and to provide suggestions to the client in all aspects related to database support

Good To Have Skills:

Communication:

•Good communication skills to work collaboratively with other teams and to communicate effectively with customers.

•Soft skills: Strong interpersonal skills, including teamwork, to work effectively with stakeholders and team members.

•Oracle Real Application Cluster (RAC) skills and troubleshooting knowledge in depth.

•Oracle Apex installation and troubleshooting skills

Key Responsibilities:

•Maintains responsibility, accountability, and credibility in all work and research assignments and sustained ability to be highly self-motivated and directed

•Documentation and Reporting: Documenting project activities and maintaining accurate records, as well as generating reports to inform management and stakeholders about project status and issues.

•Monitoring and Troubleshooting: Monitoring system health and proactively identifying and troubleshooting issues to ensure high system availability and uptime.

•Cloning and Refreshing: Cloning and refreshing Oracle environments for testing, development, and production purposes.

•Supporting for database RAC environment and Apex installation, upgrade, troubleshooting.

Location : Mumbai

“If you can't explain it to a six year old, you don't understand it yourself.” If you live by this statement, you might be the one we are looking for. We at LogiNext believe that Information experience is a big part of the Customer Experience.

LogiNext is looking for a prolific and talented technical content creator to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.

You must have a sound experience with Enterprise SaaS products & knack and love for writing, a comprehensive understanding of the technical products, and experience in blogging to achieve business goals.

Responsibilities:

Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments Execute the Content Calendar by building and delivering on the roadmap set by the management Work closely with the creative teams to represent the content in the most suitable visual format Suggest ways to further improve the quality of the documentation

Requirements:

Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication 4 to 7 years of experience in technical content writing for SaaS products Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics Ability to identify issues, challenges, and gaps associated with the content Ability to understand briefs and translate briefs into high-quality product collaterals Passion for technology, communication and strong understanding of the industry and organization’s mission Basic understanding of web technologies and programming languages to publish viral tech blogs Excellent command over written and verbal communication Adept at Multitasking, creative thinking and working independently

Job Title: Jr Software Engr Java

Experience: 2+ Years

CTC: 6-12 LPA

Location: Mumbai
Face-to-face interview at the office

What we want:
We are looking for someone who has has strong knowledge and 2+years’ of experience in Core Java, Spring MVC, Restful API, SOAP, Golang


What you will do:
•Developing REST APIs for the platform
•Developing & maintaining an UX Panel
•Integration with third party applications using APIs
•Design, Develop and execute performance tests to simulate traffic of large-scale events
•Analyse complex problems/issues in load tests, production servers, and identify the bottlenecks and optimize performance.
•Analyse usage patterns, and application behaviours and translate that into performance optimizations.
•Determine how to meet scalability requirements while ensuring reliability within a platform
•Design and maintain tools for reporting on performance metrics.

Detailed Requirements:
Excellent knowledge of Golang, Core Java, Spring MVC, Restful API,SOAP
Additional knowledge of Java internals, GO Lang, plus.
Experience in developing, optimizing and operating high traffic projects/websites is a plus.
Experience in using Java Profilers and performance engineering.
Experience in writing multithreaded web applications.
Good knowledge of basic Linux commands to debug system issues and limitations a must.
Experience in Agile/SCRUM is a big plus
Experience in hibernate and spring MVC framework is a plus.
Ability to manage multiple modules simultaneously
Ability to work under pressure & deal with people diplomatically
Should have experience of leading a team & a strong motivator
Strong academic record is a big plus.

• Writing, developing, testing, and implementing new software and web applications in Ruby
• Develop back-end components and integrate them with front-end
• Testing and improving existing Ruby software
• Create sufficient documentation of the software
• Offer customers specific advice and suggestions in the Ruby area
• Creation, administration, and maintenance of APIs
• Carry out troubleshooting in appropriate cases
• Good understanding of the syntax of the Ruby language
• Knowledge of RoR and libraries (Resque or RSpec)
• Knowledge of OOP
• Front-end technologies – such as JavaScript, HTML5, and CSS3
• Familiarity with automated testing, continuous integration
• Experience in handling and developing APIs
• Knowledge of Mocking, MVC, RESTful
• Ability to integrate multiple data sources and databases into one system
• Knowledge of basic design principles for an app
• Skilled at code versioning tools such as Git, Mercurial, or SVN
• Enthusiasm for emerging technologies and methods
• Pragmatism, reliability, and curiosity
• Excellent written and spoken communication skills
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POSITION SUMMARY

Essential Skills & Key Responsibilities

• Expertise in P2P domain which includes Procurement and Account Payables and Fusion
• P2P functional implementation experience including Interfaces & RICE objects with other legacy applications.
• Leading the business analysis capability in the procurement space, building excellent business connect, influencing and negotiating between tech and business.
• Capture & clarification of business requirements through a range of analysis techniques for the Business (data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams)
• Function as a techno-functional resource and assist in designing solutions for business
• Understand the business data in depth, analyse key performance indicators and use the same to analyse the requirements further
• Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business
• Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
• Identify options for potential solutions and assessing them for both technical and business suitability/feasibility
• Working with business to capture & clarify business requirements & support business & technology teams in data analysis, in UAT phase etc.
• Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
• Driving user acceptance criteria with the customer
• Aware of the AGILE terminologies and should have knowledge of AGILE tools like JIRA, Confluence etc.
• Basic knowledge of PL/SQL for data querying & analysis will be an added advantage.
• Exposure to MS Office products like Visio and Excel