Customer support executive

Job Description:

Look for candidates who are preferably immediate joiners and have stability in career

Skills - DS Algorithms, Oops Concept,

Job Brief-

·       Understand product requirements and come up with solution approaches

·       Build and enhance large scale domain centric applications

·       Deploy high quality deliverables into production adhering to the security, compliance and SDLC guidelines

Position: MIS Executive/Assistant Manager 

Responsibilities: 

• Managing a team that prepares daily, weekly, monthly, and annual reports 
• Presenting findings and recommendations to stakeholders, highlighting key trends & opportunities. 
• Overseeing the collection, storage & management of data from various sources, ensuring data accuracy & completeness. 
• Identifying & resolving data issues, inconsistencies and discrepancies and built systems to identify and resolve the same. 
• Working closely with cross-functional teams to streamline workflows & optimize operational efficiency. 
• Collaborating with IT teams to develop and enhance data systems and tools to support business needs. 
• Preparing sales analysis and product analysis reports 
• Generating adhoc Report requirements from Ops, Marketing, Accounting and Training verticals. 
• Verifying the accuracy of inter-store stock transfers  
• Creating & compiling monthly qualitative analysis Report & monthly Customer RFM Analysis. 

Candidate Qualifications & Skill Requirements: 

• 5 years of experience in MIS, data analysis, and business intelligence, preferably in the F&B industry. 
• Experience in Advanced Excel & Tally 
• Must have excellent time management, organized and detail-oriented skills 
• Must be able to define and work to deadlines. 
• Proficient in data analysis and visualization tools (e.g., SQL, Tableau, Power BI). 
• Strong knowledge of database management & data warehousing. 
• Excellent analytical, problem-solving, and critical-thinking skills. 
• Attention to detail and a commitment to data accuracy and integrity. 

Job Location: Head Office – Prabhadevi, Mumbai 

Reporting Manager: Business Head 

Timeframe: 10-15 Days

About us 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

We are looking out for an iOS Developer to join the Mobile team to take end to end ownership of our iOS Consumer App. We are looking out for someone who speaks fluent Swift and loves shipping and building beautiful, maintainable and scalable apps.

Requirements:

• You have 2-6 years of experience working with Swift and Objective-C whenever you encounter the pitfalls of Swift.
• Familiarity with MVC, MVP, MVVM and VIPER architectures.
• You have worked on 2-3 production apps with MAU's in the range of 25K+.
• You love getting your hands dirty and are dealing with legacy parts of the code bases.
• You have experience building projects from scratch as well as building on top of existing code bases.
• You have handled complex views ranging from Form Heavy views to Animation Heavy views.
• You have a strong bias towards action.

Good to have:

• Experience dealing with Location Data along with Mapping interfaces like Google Maps, Map Box or MapMyIndia.
• Experience implementing CI/CD, Automated Tests and Unit Testing.
• Experience with RxSwift, Alamofire, Kingfisher, Lottie, SwiftyBeaver, Firebase SDK, Clevertap SDK and ObjectMapper.
• Implementing designs w. r. t HCI guidelines.

The VP Presales is a leadership role who ll work closely with the founders & CXOs on various strategic initiatives.

• Setting up the inbound, outbound process globally 
• Setting up smb sales engine for global markets 
• Expert in defining GTM initiatives and rolling this out with proper tracking 
• Liaisoning with marketing, sales and finance team to track ROI and optimise cac 
• Using best of technology and practices to scale the operations  

• Overall experience of 8-10 years out of which atleast experience of 3 to 4 years in setting up the process for a SaaS company in india selling to global markets 
• Working out of bangalore office and mostly in Usa time zone with overlap for india markets 
• Hands on experience to pick initiatives and work himself and then train team on calling pitch, email formats, campaigns creation and handling inbound engine.
• Is deeply analytical, comfortable navigating data and working in ambiguity.
• Exemplary communication and relationship building skills at all levels from senior executives to Individual Contributors. 

You will closely work with the founders. You will provide constant updates to the board and the other Sr management teams. 

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, Dubai.

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interviews. There ll be three rounds of interviews. 

You will work on: 

We help many of our clients to deploy their applications in a continuous manner and with confidence – by meaningful test automation. You will have the opportunity to build frameworks for Integration, End to End or even generative tests for cloud-native applications. 

What you will do (Responsibilities):

• Collaborate with Developers and Architects of products to build test automation scripts
• Improve the performance of non-functional automation by parallelizing test executions
• Test planning and management, defect lifecycle, traceability matrix and security breaking testing 

What you bring (Skills):

• Experience in testing micro-service oriented and cloud-native applications with knowledge of tools like HTTP, Curl, Postman, Fiddler, Swagger 
• Experience coding in one of Java/Python/C#
• Working Knowledge of Linux Systems and Shell based scripting 
• Test automation coding best practices – like reusable and modular test code, mocking, stubbing and writing multi-thread safe tests, using platforms like Junit or TestNG 
• UI based testing using Selenium or alike and basic understanding of chrome developer tools

Great if you know (Skills):

• CI exposure to Jenkins, Gitlab CI or any other
• Exposure to BDD style testing frameworks like cucumber
• Understanding of Property based testing (PBT) using tools such as QuickCheck
• Specification driven testing frameworks like Spock, Spek or Kotlin Test
• Big Data migration testing, validation and reporting
• Exposure to load, stress or spike testing using JMeter or Gatling
• Security Testing, Disaster Recovery or Resilience testing for modern distributed applications

 
Advantage Cognologix:

• Higher degree of autonomy, startup culture & small teams
• Opportunities to become expert in emerging technologies
• Remote working options for the right maturity level
• Competitive salary & family benefits
• Performance based career advancement

About Cognologix:

Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business first approach to help meet our client’s strategic goals.

We are automation driven organization helping our clients to deliver their next generation of products with confidence

Benefits Working With Us:

• Health & Wellbeing
• Learn & Grow
• Evangelize 
• Celebrate Achievements
• Financial Wellbeing
• Medical and Accidental cover.
• Flexible Working Hours.
• Sports Club & much more.

What is the role?

As Product Manager for Compass, you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, prioritization, driving this through development, and successfully launching new product features. To read more about the kind of qualities we are looking for in this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>;

Key responsibilities

1. Strategic planning and managing all stages of Product Life Cycle
2. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
3. Planning execution of  roadmap & managing end to end product delivery
4. Work extensively on feature delivery and tradeoffs of a product
5. Help define the value proposition of the product for the Sales & Marketing teams and help with the GTM strategy
6. Research and understand competitive offerings in your sector

Who will you work with?

You ll report to the head of product development. 

What are we looking for?

1. 5+ years of product management function in a product company
2. B2B SaaS experience with multiple Stakeholder management would be preferred
3. Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and strong business judgment.
4. Enjoy working in a startup environment, with a proven ability to innovate and work customer backwards
5. Ability to think strategically and prioritize in an ambiguous environment.
6. Analytical thinking, project management skills, attention to detail, and exceptional organizational skills are essential

What can you look for?

Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Compass?.

We are,

We at Compass strive to make selling fun with our SaaS incentive gamification product.  Compass is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards and analytics to help accelerate performances and sustain growth.

We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

Way forward,

If you find this role exciting and want to join us at Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.