Customer support executive

Job Title: Senior Software Engineer

Location:PUNE

Job Type: Full-time

About the Role:

We are seeking a Senior Software Engineer with at least 1 year of experience in ad tech (preferred) to join our dynamic team. The ideal candidate will have strong proficiency in Java and possess problem-solving skills to design, develop, and maintain scalable software solutions in the ad tech industry.

Key Responsibilities:

• Develop and maintain high-quality Java-based applications.
• Collaborate with cross-functional teams to design and implement new features.
• Troubleshoot and debug issues, ensuring optimal software performance.
• Write clean, scalable, and efficient code while adhering to best practices.
• Participate in code reviews and provide mentorship to junior engineers.

Requirements:

• Proven experience with Java and software development.
• At least 1 year of experience in ad tech (preferred).
• Strong understanding of object-oriented design and data structures.
• Excellent communication and collaboration skills.
• Ability to work independently and manage time effectively.

Job Title: Technical Content Writer

Experience: 3–5 Years

Location: [Insert Location / Remote / Hybrid]

Industry: Enterprise Application Development / IT Services

Employment Type: Full-Time

About Us

We’re a fast-growing technology startup on a mission to build impactful, scalable, and custom enterprise applications that solve real business challenges. From intelligent automation to full-stack product development, we partner with leading enterprises to build digital solutions that power growth.

As we expand, we’re looking for a Technical Content Writer who can bring our technology stories to life and position our expertise in front of global enterprise decision-makers.

Role Overview

You will be responsible for crafting high-quality, technically sound, and engaging content that showcases our capabilities, highlights client success stories, and strengthens our brand voice. Your content will help educate, inform, and convert enterprise audiences.

This is a hands-on role where you’ll work closely with founders, engineers, and sales teams to turn technical ideas into powerful narratives.

Key Responsibilities

• Write and edit content such as blogs, white papers, solution briefs, website copy, case studies, and product collateral.
• Collaborate with tech teams to translate complex software solutions (custom apps, cloud-native solutions, AI/ML, APIs, automation) into clear and compelling content.
• Support marketing campaigns with SEO-optimized articles, email content, and social media posts.
• Interview subject matter experts and clients to create authentic success stories and thought leadership content.
• Build content that communicates our differentiation in a competitive IT services landscape.
• Own and maintain a content calendar and ensure timely delivery.
• Ensure consistency of tone, voice, and brand across all content.

What We’re Looking For

• 3–5 years of experience in technical content writing, preferably in a startup or IT services environment.
• Excellent written and verbal communication skills with a keen eye for detail.
• Strong understanding of enterprise technology trends – application development, cloud, APIs, DevOps, microservices, and more.
• Ability to simplify technical jargon and communicate to business and tech audiences alike.
• Proficiency with SEO writing, keyword research tools, and CMS platforms.
• Self-starter with the ability to manage multiple priorities in a fast-paced environment.

Nice to Have

• Experience writing for B2B SaaS or enterprise software products.
• Exposure to agile development environments and product teams.
• Familiarity with design tools (e.g., Canva or Figma) to create visual content briefs.
• Experience contributing to RFPs, pitch decks, or sales enablement material.

Why Join Us?

• Be part of a high-impact team building enterprise-grade products from scratch.
• Flat hierarchy, ownership-driven culture, and direct access to founders.
• Flexible work environment with performance-led growth.
• Opportunity to shape the voice of a fast-scaling tech brand.

Key Responsibilities:

• Must have experience as a Quality engineer for 4 years.
• Must have proficiency in measuring instruments
• Proficient in using Vernier Caliper, Micrometer, Height gauge, Bore gauge and drawing reading
• Have experienced in checking incoming, in process, and Final Material.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Technical Lead – Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings. 

What you can expect as a Technical Lead at HappyFox:

• You will consistently ship features and improvements and lead a team of engineers working on our product roadmap.
• You will oversee software architecture, Git workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality.
• You will actively work towards identifying, minimizing, and managing technical debt in the codebase.
• You will improve the development experience and the quality of the codebase. 
• You will define our internal standards for coding style, maintainability, and best practices for a large-scale web application. 
• You will uphold the best practices and coding standards for the team through code review and technical feedback.
• You will take responsibility for key technical architecture and design decisions.
• You will take ownership of the stability and performance of the services that you work on.
• You will contribute to the strategic vision and long-term roadmap in your area of expertise.

You should apply if:

• You have 2+ years of experience in a technical lead role designing and building single-page web applications.
• You have 8+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have deep knowledge of HTML, CSS, and JavaScript
• You have experience building single-page apps and a good understanding of the best practices and coding patterns.
• You have a passion to dig into technically complex problems to troubleshoot and figure out a solution.
• You have a desire to continuously improve and ship the best quality product.
• You have a pragmatic approach to making sure technical decisions align with actual business needs.
• You have a good understanding of the trade-offs when building for product value, reliability, or performance.
• You have excellent communication skills with the ability to discuss and explain your point of view clearly and effectively.

Requirements:

• New account acquisition and achievement of sales targets in the US/European market.

• Prospecting, contacting target C and D level executives, building close relationships, closing sales from remote.

• Develop deep, robust and qualified sales pipeline.

• Planning and overseeing new marketing initiatives.

• Developing quotes and proposals for clients.

• Contacting potential clients to establish rapport and arrange meetings.

Required Candidate profile:

• Good understanding of IT/Software services in Outsourced Managed IT services and cyber security. Good knowledge of selling services.

• Familiar with the trends and ability create sales opportunities.

• Proficient to work on Tenders and RFP’s.

• Bachelor’s degree in business, marketing, or related field.

• Excellent organizational skills.

• Strong communication skills and IT fluency. • Experience in sales, marketing, or related field

• Company  Activation Specialist team is accountable for tactical Buying and implementation for a set of clients.
• WM Activation Specialist team to understands clients’ brand identity. Agency’s deliverables and campaign KPI’s.
• Understand the campaign brief received from Agency Specialist lead, and provide benchmarking/ planning rates / final negotiation in line with SOP.
• Coordination with other stakeholders, mainly the WM Planning team for deal closures
• Negotiate with Vendors for your activation plan including campaign value adds, FCT management, campaign execution etc.
• Optimize the activation plan to achieve the objectives/ KPI.
• Close the optimized plan with Activation Specialist lead.
• Track the live campaigns on daily/ weekly basis in terms of spot implementation, campaign performance, mid- evaluations etc.
• Campaign management including performance and corrective measures. Campaign inflight optimization is compulsorily done for every single campaign
• Follow end to end process for Campaign execution and Campaign management.

1. Degree in Design, Fine Arts or related field
2. You have prior experience as a Graphic Designer as well as a strong portfolio of related projects
3. You possess a good knowledge of design tools such as Adobe InDesign, Illustrator, Dreamweaver, Photoshop
4. You pay strong attention to detail and have a keen eye for aesthetics
5. You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions
6. You are a strong team player who can collaborate effectively with different stakeholders

Your responsibilities will include:

1. Taking design briefs to understand requirements

2. Conceptualizing and developing design concepts, graphics, and layouts

3. Designing and producing collateral in accordance with brand guidelines

4. Presenting ideas, concepts, and design solutions to various stakeholders and incorporating their feedback into the final design

5. Liaising with suppliers and service providers to ensure proofs are of good quality and in line with production specifications.