Customer support executive

Position Overview:

We are seeking a creative and dynamic Product Branding Specialist with a strong background in software products. This role involves developing and executing our branding strategy, social media strategy, lead generation activities, and YouTube content strategy specifically tailored to our HRMS software product. The ideal candidate will have proven experience in digital marketing, social media management, and lead generation within the software industry.

Key Responsibilities:

Branding:

Brand Strategy Development:

·      Create and implement a comprehensive branding strategy aligned with company values, business goals, and unique aspects of the HRMS software.

·      Conduct market research to identify opportunities for brand differentiation.

Brand Identity:

·      Oversee the creation and maintenance of brand guidelines for software products.

·      Ensure consistent application of brand guidelines across all marketing materials and communications.

Content Creation:

·      Collaborate with designers and content creators to produce high-quality visual and written content.

·      Develop compelling narratives and case studies that resonate with the target audience in the software industry.

Social Media Strategy:

Strategy and Planning:

·      Develop a robust social media strategy to increase brand awareness and engagement for software products.

·      Create and manage a social media content calendar focused on software-related content.

Content Management:

·      Produce, curate, and manage published content across all social media platforms.

·      Monitor and respond to comments, messages, and user-generated content.

Analytics and Reporting:

·      Track and analyze social media metrics to measure campaign effectiveness.

·      Provide regular reports and insights to inform strategy adjustments.

Lead Generation:

Strategy Development:

·      Develop and implement lead generation strategies to drive qualified leads to the sales team.

·      Utilize a mix of digital marketing tactics including SEO, PPC, email marketing, and content marketing.

Campaign Management:

·      Plan, execute, and optimize lead generation campaigns.

·      A/B test landing pages, email campaigns, and ad creatives to maximize conversion rates.

Lead Nurturing:

·      Develop and manage lead nurturing campaigns to move prospects through the sales funnel.

·      Collaborate with the sales team to ensure seamless lead handoff and follow-up.

YouTube Strategy:

Content Strategy:

·      Develop a YouTube content strategy that aligns with brand and marketing goals, focusing on the HRMS software product.

·      Plan and produce engaging video content highlighting software features, benefits, and use cases.

Channel Management:

·      Manage the YouTube channel including uploading videos, writing descriptions, and optimizing metadata.

·      Engage with the audience through comments and community posts.

Analytics and Optimization:

·      Monitor YouTube analytics to track performance and identify areas for improvement.

·      Optimize video content for SEO and viewer retention.

Qualifications:

·      Proven experience in branding, social media management, lead generation, and YouTube strategy, specifically for software products.

·      Strong understanding of digital marketing principles and best practices in the software industry.

·      Excellent written and verbal communication skills.

·      Proficient in using social media management and analytics tools.

·      Creative thinker with strong problem-solving skills.

·      Ability to work independently and as part of a team.

Preferred Qualifications:

·      Familiarity with SEO and PPC advertising.

·      Previous experience in a similar role within the software or technology industry.

Senior developers only

Min 5 years of real experience 

Remote work

Only individual developers accepted, No agency or IT providers

Bandhan Mart's Pvt Ltd,

Looking for S.O's in Profiles in Vijayawada,Guntur - Indian Location

Candidate Experience / Minimum +2 years Experience in Field sale / Marketing

Candidate Qualification : Degree(Any Group)

Candidate has to re-locate in Vijayawada,Guntur Location /When Hire the job.

-7+ years of experience in API automation and UI automation
-Experience in creating and maintaining CI/CD pipelines and infrastructure for automation and testing

-Must be able to demonstrate expertise with functional automated testing platforms

-Good understanding of OOD and SOLID design principles

-Understanding of basic architecture principles and architecture design and how it affects testing

- Strong knowledge and practical experience of continuous integration and continuous delivery concepts and practices

-Experience with managing and maintaining automated testing frameworks and tools used across teams

Exp: 3 - 6yrs
Notice period : Immediate - Max 60 days
Job Location : Gurgaon

Experience with client side Web technologies/frameworks such as Angular.js 1.x, React.js, Backbone, KnockoutJS, Bootstrap Experience with AngularJS 2+ is a strong plus.

Strong understanding of Web markup with HTML(5) and CSS(3) is a strong plus.

Ability to write high-performance, reusable code for UI components Build and support scalable, re-usable software Ability to work independently and within a team environment

Good written and verbal communication skills Solid understanding of cross-browser/platform consistency and compatibility Experience with frameworks such as jQuery Mobile, ReactNative, Appcelerator, Mootools, Kendo UI, Sencha Touch and ActionScript is a plus

Experience with Node.js, Bower, Yeoman, Gulp etc. is a plus Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS is a plus Proficient understanding of code versioning tools, such as SVN and Git is mandatory.

Roles and Responsibilities

• Actively manage the entire sales process from lead generation to on-boarding.
• Build and Manage the sales pipeline.
• Ability to map-customer requirements with the product roadmap and contribute to driving product development efforts.
• Getting new accounts on-boarded and managing/growing Key Accounts.
• Manage customer relationship, including escalations

Skills & Qualifications

• Excellent Communication and Presentation skills.
• Strong problem-solving and Creative Skills.
• Teamwork and Leadership skills.
• Strong achiever in a target-driven role.
• Entrepreneurial Mind-set.
• Individual & Team Contributor.

Preferred Experience

• 2 Year experience in selling Enterprise SaaS Solutions to Indian Customers.
• Proven experience in interacting/working/networking with CXO’s.
• Experience of working in a start-up / growing organization

• Explain the customers - based on product offers/benefits
• Promoting the products
• Customer follow-up
• Feedback - emails/phones (communication channel)
• Maintain register for the same
• Handle Telephone Calls. And handle Lead Validation and sending the Lead to the concerned executive in the CRM and Whatsapp.
• Looking for an ambitious and energetic individual for Telecaller Executive/ Customer Care Executive/Customer Support Executive /inbound, to help us expand our clientele. Who will be the face of the company and should have the dedication to create and apply an effective sales strategy.
• Should have good Communication Skills and Convincing Power.
• Keep records of calls and sales and note useful information
• Completely work from home opportunity
• Answer calls in a professional manner
• Get leads from Justdial
• Answer customer queries
• Call up customers & understand leads
• Pass requirement to the sales team

• Market research using suitable tools and processes to identify potential clients.
• Lead generation and closure as per weekly/monthly sales/revenue target.
• Rigorous follow up for new business opportunities and setting up meetings.
• Work closely with Subject Matter Expert for developing strategy of business.
• File weekly promotion and business activities report as per company norms
• Overseeing the development of assigned accounts.
• Conduct research to identify new markets and customer needs.
• Keep records of sales revenue, invoices, etc.
• Build long term relationship with new and existing clients.
• Create awareness and usage of company's products by the customers with high impact communication with effective / proper usage of given marketing inputs.
• Regularly provide feedback to the company on competitors activities.
• Internal / external stake holder management
• Key Account Management

Section A: Purpose of the Role:

To engage with CXOs across the world’s most successful companies and successfully sell new business opportunities to ensure MnM’s growth.

Section B: Job Description

B.1 Responsibilities:

• Generate sales revenue in line with the MnM’s objectives and goals
• Ensure strong focus is to hunt and sell to net new logos / net new client accounts within defined timelines
• Identify key decision makers and act as a strategic partner to C-level and senior executives within an assigned organization to drive revenues

to understand their issues/needs/priorities through a consultative selling approach

• Collaborate with internal resources (such as Research, Client Services) and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive revenues
• Leverage CRM as a tool to capture accurate sales pipeline management, develop strategic territory mapping and maintain forecast
• Manage sales forecast accuracy on a monthly/quarterly/annual basis and ensure that sales pipeline remains full of qualified leads & prospects
• Own the full sales cycle from prospecting through close and own the overall allocated sales quota
• Follow determined Sales best practices developed through collaboration with peers or delivered by Sales Learning and Development team.
• Maintain compliance in utilizing internal sales enablement tools and management processes
• Attend and participate actively on all internal team meetings. 

B.2 Communication  

• Internal Stakeholders: Internal teams such as Research, Sales, Web Marketing, Finance and Accounts, Events and Conferences, Human Resources
• External Stakeholders: Clients, Industry Experts, Government Agencies, Academia

Section C: Job Specifications

C.1 Skills:

• Excellent verbal and written communication skills

• Ability to engage with CXO, business leaders and build credibility and relationships
• Strong business development skills, telesales, outbound calling, communication and negotiation skills whenever required.
• Highly motivated individual with a passion for sales and an unyielding drive to succeed in an international selling environment
• Ability to comprehend and problem solve by thinking and acting quickly on your feet.

• Cultural Sensitivity in engaging with global clients

• Entrepreneurially minded individual with positive mindset capable of converting adversity into opportunity

C.2 Education:

• Essential: Bachelor’s degree
• Desirable: Master’s in Business Administration (MBA)

C.3 Prior Experience:

• 3+ years’ experience in product/solution/enterprise sales

• A consistent track record of overachievement in sales targets