Customer support executive

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Title: Golang Developer (Full-time)

Location: Pune (Onsite)

Experience Required: 3+ Years

Working Days: 5 Days (Mon to Fri)

Job Description

• Good problem solving skills and computer science fundamentals.
• Excellent programming skills and deep interest in programming.
• Must have developed projects in the past, hands on experience is must.
• Must think logically and be a self-motivated problem solver
• Should be eager to learn and have demonstrated learning process
• Good to have credentials with hackerrank / hackerearth or similar portals
• Should be excellent in Communication Skills
• Good to have understanding of the end-to-end Web application development.

Technical Attributes:

• Must have good hands on experience with Golang & surrounding frameworks.
• Good to have knowledge in UI technologies like HTML, CSS, any Javascript framework.
• Brownie points for knowing Git Version Control.
• Must have familiarity with RESTful Web service development.
• Must have familiarity with RDBMS - Postgres / MySQL or any. Non relational database is
• a plus.

Roles and Responsibilities:

• Develop and maintain application.
• Follow best coding practices, and create a code that you are proud of, with extensibility, scalability and performance in mind.
• Work in cross functional teams with product managers, UX designers, and QA engineers
• to ship software on-quality and on-time.
• Takes accountability and end-to-end ownership for assigned tasks.

Job Summary

We are seeking an experienced React Native Developer with hands-on expertise in developing and optimizing tvOS applications. The ideal candidate will have strong technical skills in React Native, a deep understanding of mobile app architecture, and prior experience with tvOS and focus navigation on Apple TV.

Key Responsibilities

• Develop and maintain React Native applications for iOS and Android platforms.
• Leverage native APIs for deep integrations across both platforms.
• Diagnose and fix bugs and performance bottlenecks for a native-like experience.
• Engage with the open-source community to encourage and contribute to key software fixes and improvements.
• Write and maintain clean, well-documented, and testable code.
• Create and execute automated tests to ensure product quality.
• Transition existing React web applications to React Native.
• Implement pixel-perfect UI designs and smooth animations for enhanced user experience.
• Integrate third-party APIs and SDKs.
• Ensure consistent UX across Android, iOS, and tvOS platforms.
• Release and manage applications on the Apple App Store and Google Play Store.
• Write performant applications optimized for low-end devices.
• Utilize debugging and development tools such as React DevTools and Charles Proxy.

Required Skills & Qualifications

• 5+ years of experience developing React Native applications.
• Strong proficiency in JavaScript, TypeScript, or ClojureScript (ES6+ syntax).
• Solid understanding of object-oriented programming principles.
• Ability to write clean, maintainable, and well-documented code.
• Expertise in managing third-party dependencies and resolving dependency conflicts.
• Experience with native build tools such as Xcode and Gradle.
• Good understanding of REST APIs, document request models, and offline storage mechanisms.
• Familiarity with automated testing suites and CI/CD pipelines.
• Strong skills in architecting and building React Native applications with clean architecture.
• Experience maintaining UX consistency across multiple platforms.

Preferred / Nice-to-Have Skills

• Experience with react-native-tvos and focus-navigation for Apple TV / tvOS.
• Knowledge of AVPlayer (iOS) and ExoPlayer (Android).

CRMIT Solutions is a leading CRM Solutions Provider specializing in AI-led digital transformation and decision transformation solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Application Success Value Plan (ASVP) leverages decision science and agentic AI techniques with considerable value-for-money-and-time.

Digital Sales Director (India)

Job Type: Full-time | Location: Bengaluru, India

Job Description:

CRMIT is seeking a strategic, data-driven, and digitally savvy Digital Sales Director to lead our high-performing Digital Insights team. This role is pivotal in driving revenue growth through digital channels, optimizing sales processes, and scaling CRMIT’s inside sales operations. You’ll be responsible for building and executing a modern sales strategy that leverages CRM, automation, analytics, and customer insights to deliver measurable results.

Key Responsibilities:

• Develop and execute a scalable inside sales and digital sales strategy aligned with CRMIT goals of transforming itself to a Decision Science Company.
• Should have successfully built the pipeline or lead a team who had built a pipeline to sell cloud based solutions and services for one or more industries in USA, Australia or Europe.
• Collaborate with marketing, customer success teams, Client Partners and solution/industry consultants to align team’s activities with that of go-to-market strategy.
• Own pipeline generation for field client partner’s net new customers.

Required Skills and Experience:

• Minimum 10 years of experience in selling Salesforce products and solutions. accustomed to carrying and achieving an annual revenue quota.
• Proven track record of success in sales, with experience selling in one or more industries such as manufacturing, healthcare, or financial services.
• Established relationships with Salesforce industry leads in mid-market / global accounts.
• Strong interpersonal and communication skills, with the ability to build rapport and influence key stakeholders.
• Experience working collaboratively with Salesforce.com sales and delivery teams. 
• Sales automation platforms and dashboards analyze KPIs metrics to identify trends, forecast revenue, and drive improvements.
• Lead omnichannel / digital channels outreach via email, LinkedIn, webinars, and virtual events to engage tech decision-makers.
• Drive adoption of AI-powered tools and data analytics to enhance customer targeting and personalization.
• Use intent data, behavioral analytics, and Account Based Marketing (ABM) strategies to personalize outreach and accelerate deal velocity for targeted accounts / territories / industries of CRMIT’s focus.
• Champion a data-first culture, using insights to refine targeting and messaging
• Stay ahead of tech trends and buyer behavior to anticipate market shifts and adjust GTM strategy. Cultivate relationships with key accounts, partners, and influencers in the tech ecosystem.
• Build strong relationships with key accounts and strategic partners to identify upsell and cross-sell opportunities through data insights and customer feedback.
• Ensure seamless handoff to delivery teams for onboarding, adoption, and expansion.

Position: IT Sales Manager

Academic Background: B com/ BA / B. Tech. (Electronics/ IT) / MBA or an equivalent recognized diploma in IT engineering

Experience: 6+Years

Technical Domain Knowledge:

• Exposure/ Information/ Comfort on IT.
• New technologies, vendors, and competitors operating in the vertical
• Cutting-edge sales and customer relationship management concepts across segments.

Professional skills (Functional):

• Customer Focus
• Account Mapping
• Customer needs understanding
• Persuasion & Negotiation skills
• Relationship Management
• Customer Retention
• Service focus

Requirement :-

- 3-5 Yrs Exp. Ideal candidate should have Personal Care D2C experience. 

ZORANG is Hiring for Android Developer

Experience Range: 3+ Yrs.

Job Location: Gurgaon

How your skills and passion will come to life at Zorang:

● Design and build applications for the Android platform (Kotlin)

● Collaborate with cross-functional teams to design, and ship new features

● Understand product specifications and come up with optimal scalable solutions

● Unit-test code for robustness, including edge cases, usability, and general reliability

● Strive to follow best coding practices throughout designing, development, and testing.

Whatyou'veaccomplished:

● 3+ years of software engineering and product delivery experience, with min 2+ years of experience with Android (Kotlin)

● Experience working with Product Managers and UX Designers, with a strong product sense

● Excellent teamwork skills, flexibility, and ability to handle multiple tasks

● Capability to bring in software engineering life cycle best practices

● Excellent analytical and problem-solving skills

● Deep understanding of algorithms and data structures

● Executed on RCAs / tough eng problems at work

● Won awards / Recognised by upper management for going above and beyond

● Open source/pet projects contributions

Role: IT Infrastructure Services - Other

IndustryType: IT Services & Consulting

EmploymentType: Full Time, Permanent

Key Skills: Android Application Development, java, mobile development, Kotlin, third-party integration

RESPONSIBILITIES:

Program daily in Node.JS, Angular2+/React JS, Express, Bootstrap, MongoDB and others.

Build web-based and mobile-first front-end GUIs to support workflows.

Integrate with REST APIs and relational databases.

Build out new features and iterate on existing features.

Design and implement low-latency, high-availability and performant applications.

Help define architectures and design patterns.

Participate in code reviews.

Must have experience in Deployment

SKILLS AND EXPERIENCE:

Real world web and service development experience.

Deep Experience with modern frameworks such as Node.JS, Angular2+/ React , Express & MongoDB.

Experience with server-side languages like Jade, EJS, etc

Experience with HTML5 & CSS3 frameworks such as bootstrap.

Experience with web services API integration (Rest, JSON, XML).

Experience in anyone one these Docker, Kubernates, AWS, Azure

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations