Software Dev Engineer I

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Playwright Automation Engineer

About Us:

Alphabin is a leading QA consulting firm specializing in quality assurance and software

testing services. With a commitment to excellence and innovation, we work with a diverse

range of clients, from startups to enterprise-level organizations, to ensure their software

products meet the highest standards of quality and reliability.

Role Overview:

As a Playwright Automation Engineer at Alphabin, you will be instrumental in delivering

robust test automation solutions that ensure flawless user experiences across web

applications. This role requires an expert-level engineer with a strong background in coding

using JavaScript, Typescript, or Java, and hands-on expertise in Playwright. You will be working

from our Surat office, with a fixed schedule time, allowing real-time collaboration with

international teams.

In this position, you will not only automate tests but also proactively check tasks manually,

engage in pair programming with developers, and leverage tools like Cursor and other AI

code generation platforms to enhance productivity and code quality.

If you're fluent in English, proactive in problem-solving, and excited to work in a high-impact

environment focused on innovation and modern testing tools, we want you on our team.

Key Responsibilities:

● Design, develop, and maintain robust test automation frameworks using Playwright.

● Write clean, maintainable, and efficient test code using JavaScript, Typescript, or Java.

● Collaborate closely with developers and testers to identify test scenarios and ensure full

coverage.

● Execute and analyze automated test results to detect UI/functional bugs and performance

issues.

● Perform manual testing of tasks when needed to ensure comprehensive validation.

● Work until 11 PM IST to support overlapping time zones and coordinate with international

teams.

● Proactively pair programs with developers to debug issues, write better tests, and ensure

seamless integration.

● Use Cursor and other AI-based code generation tools to accelerate test script creation

and optimize frameworks.

● Continuously improve the automation process, tools, and frameworks to increase test

efficiency and coverage.

● Troubleshoot issues, perform root cause analysis, and provide detailed reports for the

development team.

● Integrate test scripts into CI/CD pipelines (e.g., Jenkins, GitLab CI).

Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or a related technical field.

● 1 to 2 years of experience in test automation and software QA.

● Hands-on experience with Playwright and a deep understanding of modern UI test

automation techniques.

● Proficiency in at least one programming language: JavaScript, Playwright, or Typescript (expert level).

● Fluent in English with excellent communication and collaboration skills.

● Strong understanding of DOM, selectors, and browser developer tools.

● Experience working in Agile development environments and using tools like Jira, Git, and

Jenkins.

● Strong problem-solving skills and proactive attitude with a keen eye for detail.

● Familiarity with AI-driven development tools such as Cursor and similar platforms.

● Ability to clearly document, report, and communicate technical information.

● Comfortable working from the Surat office and extending work hours till 11 PM IST.

What You will do:

● Create beautiful software experiences for our clients using design thinking, lean, and agile methodology.

● Work on software products designed from scratch using the latest cutting-edge technologies, platforms, and languages such as NodeJS, JavaScript.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced,d and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications :

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as NodeJS,

● Server-side development experience, mainly in NodeJS, can be considerable

● UI development experience in AngularJS

● Passion for software engineering and following the best coding concepts .

● Good to great problem-solving and communication skills.

Nice to have Qualifications:

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning, and NLP will be a plus.

We are looking for an experienced AI Technical Architect who can design and lead end-to-end AI/ML solutions, define scalable architecture, and guide development teams in building intelligent applications aligned with business goals.

Key Responsibilities:

• Design AI/ML architecture and technical solutions.
• Lead AI strategy, model deployment, and integration.
• Build scalable AI pipelines and cloud-based solutions.
• Work closely with data scientists, developers, and stakeholders.
• Ensure best practices in MLOps, automation, and performance optimization.
• Evaluate new AI technologies and frameworks.

1、Job Responsibilities:

Backend Development (.NET)

• Design and implement ASP.NET Core WebAPIs
• Design and implement background jobs using Azure Function Apps
• Optimize performance for long-running operations, ensuring high concurrency and system stability.
• Develop efficient and scalable task scheduling solutions to execute periodic tasks

Frontend Development (React)

• Build high-performance, maintainable React applications and optimize component rendering.
• Continuously improving front-end performance using best practices
• Deployment & Operations
• Deploy React applications on Azure platforms (Azure Web Apps), ensuring smooth and reliable delivery.
• Collaborate with DevOps teams to enhance CI/CD pipelines and improve deployment efficiency.

2、Job Requirements:

Tech Stack:

• Backend: ASP.NET Core Web API, C#
• Frontend: React, JavaScript/TypeScript, Redux or other state management libraries
• Azure: Function Apps, Web Apps, Logic Apps
• Database: Cosmos DB, SQL Server

Strong knowledge of asynchronous programming, performance optimization, and task scheduling​

• Proficiency in React performance optimization techniques, understanding of virtual DOM and component lifecycle.​
• Experience with cloud deployment, preferably Azure App Service or Azure Static Web Apps.​
• Familiarity with Git and CI/CD workflows, with strong coding standards.

3、Project Background:

Mission: Transform Microsoft Cloud customers into fans by delivering exceptional support and engagement.​

• Scope:
• Customer reliability engineering
• Advanced cloud engineering and supportability
• Business management and operations
• Product and platform orchestration​
• Activities:
• Technical skilling programs
• AI strategy for customer experience
• Handling escalations and service reliability issues​

4、Project Highlights:

React Js, ASP.NET Core Web API; Azure Function Apps, Cosmos DB

Job Description:We're seeking an experienced AEM Backend Developer to join our digital platforms team. The ideal candidate will have strong backend development skills in Java (primary) and/or Python, along with proven experience in designing and building scalable, maintainable Adobe Experience Manager (AEM) solutions.

Key Responsibilities:- Design, develop, and maintain AEM-based backend solutions, components, and templates

- Develop custom AEM Sling models, servlets, services, and OSGi components

- Build and integrate RESTful services and APIs to support frontend and third-party systems

- Work closely with frontend developers and AEM content authors to support dynamic content delivery

- Develop automation scripts using Java/Python for data handling, deployment, and reporting needs

- Implement AEM workflows, user permissions, and version control for content

- Troubleshoot and resolve technical issues in AEM environments

- Optimize AEM performance, scalability, and security configurations

Required Skills:- 3+ years of experience in AEM backend development

- Strong hands-on experience with Java, OSGi, Sling, and JCR

- Experience with Python for backend scripting, automation, or integration tasks

- Knowledge of AEM architecture including dispatcher, replication agents, and workflows

- Experience working with AEM APIs, servlets, event handlers, schedulers, and custom components

- Understanding of REST APIs, JSON/XML data handling

- Familiarity with Maven, Git, Jenkins, and Agile development practices

Preferred Skills:- Exposure to Adobe Experience Cloud tools like Adobe Target, Analytics, Campaign

- Working knowledge of cloud-based AEM (Adobe as a Cloud Service)

- Basic familiarity with frontend technologies (React/Angular/HTL)

What We Offer:- Competitive salary and benefits package

- Opportunity to work with a passionate and innovative team

- Hands-on experience in digital experience projects

- Professional development and growth opportunities

- Flexible working hours and generous parental leave

- Health insurance, disability insurance, and other benefits

Locations:Hyderabad, Indore, and Ahmedabad

If you're a motivated and talented AEM Backend Developer looking for a new challenge, we'd love to hear from you!

• Design, develop, test, deploy, maintain, and improve software and new user-facing features across Novo’s products and services.
• Drive technical decisions on a multi-functional, Agile team alongside product management, product design, and engineering.
• Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities. 
• Champion a passion for engineering best practices such as code quality, linting, and testing.
• Ensure our software is reliable, extensible, maintainable, debuggable, secure, well-tested and performs well under load.
• Mentor junior engineers in all aspects of planning, development and testing.
• Stay engaged with latest technologies and evaluate strategies to keep the Novo technology stack up to date.

• 5+ years experience in a highly technical role at a hyper-growth startup or fast-paced company.
• Extensive background designing, developing, testing, deploying, maintaining, and improving software.
• Good understanding of Node.js & Javascript.
• Demonstrated ability to translate business goals and initiatives into technical requirements.
• Strong understanding of SQL database.
• Demonstrable experience architecting scalable and cost effective solutions to ensure and support customer growth.
• Experience mentoring junior engineers in all aspects of planning, development and testing.
• Strong understanding of system design and architecture.
• Interest in engaging with latest technologies and evaluating strategies to keep the Novo technology stack up to date.
• Excellent written and verbal communication skills with the ability to collaborate with both technical and non-technical teams effectively.

Role and Responsibility – Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and

interactive communication.

• Identify and assess customers’ needs.

• Service customer in finding the right tenant / house as per the requirement of customer.

• Dial outbound and attend inbound calls of customer and leads.

• Use internal tools and methods to provide best possible service to the customer.

• Negotiate with leads on behalf of customer.

• Keep customer up-to date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service

Education- Any Under Graduate and Post Graduate.

About Training- Training will be provided for initial few days for an employee to understand end to

end process.

Qualification / Education and other Requirements:

• Education Bachelors

• Excellent verbal and written communication.

• Good Interpersonal skills, numerical and analytical ability.

• Decision making skills.

• Language required: English & Hindi (mandatory),

Kannada/Tamil/Marathi/Telugu (optional)

• Proficient in MS-Office (Excel, Word).

• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

• Comfortable with working 6 days a week and the week off will be on weekday.

**Laptop with webcam and good speed Internet connection is a must

• On the Job Training and support.
• Get Excellent Incentives on a regular basis.
• Saturday and Sunday fixed Weekend off.
• Growth in Career (Become a Team Lead).
• Exposure to multiple industries and the latest IT trends.

• Education: Any Graduate/ Post Graduate/ 10th/12th Pass (Preferably in IT, Computer Science)
• Good Communication - Verbal and written (English Mandatory).
• Good Attitude & Team Player.
• Speaking with professionals across the USA.
• Knowledge of MS Office (will be a plus).
• People with experience can also apply.

You will join a team of highly skilled engineers who are responsible for delivering Acceldata’s support services. Our Site Reliability Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment  Site Reliability Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.

When you arrive for your first day, we’ll want you to have:

• Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again
• A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand
• A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed

In this position you will…

• Provide Support Services to our Gold & Enterprise customers using our flagship Acceldata Pulse,Flow & Torch Product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
• Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
• Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue.
• Be involved with and work on other support related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
• Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
• Collaborate and share solutions with both customers and the Internal team.
• Investigate product related issues both for particular customers and for common trends that may arise
• Study and understand critical system components and large cluster operations
• Differentiate between issues that arise in operations, user code, or product
• Coordinate enhancement and feature requests with product management and Acceldata engineering team.
• Flexible in working in Shifts.
• Participate in a Rotational weekend on-call roster for critical support needs.
• Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

In this position, you should have…

• A strong desire and aptitude to become a well-rounded support professional. Acceldata Support considers the service we deliver as our core product.
• A positive attitude towards feedback and continual improvement
• A willingness to give direct feedback to and partner with management to improve team operations
• A tenacity to bring calm and order to the often stressful situations of customer cases
• A mental capability to multi-task across many customer situations simultaneously
• Bachelor degree in Computer Science or Engineering or equivalent experience. Master’s degree is a plus
• At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), experience with managing and supporting a cloud infrastructure on any of the 3 platforms. Also knowledge on Kubernetes, Docker is a must.
• Strong troubleshooting skills (in example, TCP/IP, DNS, File system, Load balancing, database, Java)
• Excellent communication skills in English (written and verbal)
• Prior enterprise support experience in a technical environment strongly preferred

Strong Hands-on Experience Working With Or Supporting The Following

• 8-12 years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
• Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
• Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
• Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

You might also have…

• Linux, NFS, Windows, including application installation, scripting, basic command line
• Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI

• Experience working with scripting languages (Bash, PowerShell, Python)
• Working knowledge of application, server, and network security management concepts
• Familiarity with virtual machine technologies
• Knowledge of databases like MySQL and PostgreSQL,
• Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus

The right person in this role has an opportunity to make a huge impact at Acceldata and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.

Learn more at https://www.acceldata.io/about-us">https://www.acceldata.io/about-us