Social Media Specialist

About the Role

We are seeking a detail-oriented and analytical Sales Operations Intern (BDR Support) to assist with CRM management, data quality initiatives, company research, and sales database maintenance. This role is ideal for students or recent graduates interested in sales operations, business development, CRM systems, data management, and revenue operations. 

The intern will work closely with the Business Development, CRM, and Business Operations teams to ensure accurate, organized, and high-quality sales data that supports prospecting and business growth efforts. 

Key Responsibilities 

CRM Management & Data Maintenance 

• Create, update, and maintain contact and company records within the CRM.  
• Ensure records contain all required fields and comply with CRM data standards.  
• Add notes, activities, ownership information, tags, and other relevant details accurately.  
• Monitor CRM data quality and maintain database hygiene.  

Company Research 

• Research prospective companies and collect relevant information, including:  
• Company website  
• Location  
• Industry  
• Assets Under Management (AUM), where applicable  
• Company size and key business information  
• Verify information from reliable sources before entering it into the CRM.  

Contact Research 

• Identify and verify decision-makers and relevant stakeholders.  
• Research contact names, job titles, email addresses, and professional profiles.  
• Locate and validate LinkedIn profiles and other publicly available information.  

Data Quality & Validation 

• Review CRM records for completeness, accuracy, and consistency.  
• Perform quality checks on data collected through research or AI-assisted processes.  
• Ensure data entered meets established validation and formatting standards.  

Duplicate Management 

• Identify duplicate company and contact records.  
• Merge and clean duplicate records following established CRM procedures.  
• Maintain a clean and organized database.  

CRM Operations Support 

• Assist with:  
• Data imports and exports  
• CRM filtering and segmentation  
• Mass updates and bulk record management  
• Reporting and data organization projects  
• Support CRM optimization initiatives as assigned.  

Sales Intelligence & ICP Research 

• Learn and understand the organization's Ideal Customer Profiles (ICPs).  
• Evaluate whether companies and contacts align with target customer criteria.  
• Support lead qualification and database enrichment activities.  

Documentation & Process Compliance 

• Follow documented CRM and sales operations procedures.  
• Escalate issues or uncertainties to appropriate stakeholders (CRM Team, Business Operations, Managers).  
• Maintain confidentiality and data security standards.  

Key Skills 

• CRM Management  
• Data Entry & Validation  
• Lead Research  
• Company Research  
• Contact Research  
• Data Quality Control  
• Problem Solving  
• Attention to Detail  
• Business Research  
• Sales Operations Support  
• Time Management  

 Required Qualifications 

• Currently pursuing or recently completed a degree in Business, Marketing, Sales, Information Systems, Data Analytics, or a related field.  
• Strong attention to detail and organizational skills.  
• Excellent internet research and analytical abilities.  
• Strong written communication skills.  
• Comfortable working with spreadsheets and data.  
• Ability to follow processes and maintain data accuracy.  
• Proficiency in Microsoft Excel or Google Sheets.   

Preferred Qualifications 

• Familiarity with CRM platforms such as Salesforce, HubSpot, or Zoho CRM.  
• Understanding of B2B sales, lead generation, or business development processes.  
• Experience with LinkedIn research and professional networking platforms.  
• Knowledge of data validation and quality assurance practices.  

Center Manager – Telesales (Telugu Mandatory)

Base Location: Hyderabad

Experience: 3+ Years

Department: Sales

Reportsto: Sr. Manager - Telesales

Employment Type: Full-time

About Livekeeping:

Livekeeping is a leading mobile-first SaaS solution that brings Tally ERP data live on mobile, enabling

business owners, accountants, and teams to access real-time accounting, receivables, and business

insights anytime, anywhere.

We serve thousands of MSMEs, accountants, and enterprises across India, empowering them to

make faster decisions, improve cash flow, and enhance productivity.

Role Overview

We are looking for a highly driven and hands-on Centre Manager – Telesales to lead the telesales

operations at a single location, managing a team of 40 telecallers along with team leaders. The

Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and

ensuring operational excellence on the floor.

The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead

teams, drive performance, and deliver results in a fast-paced environment.

Key Responsibilities

Team & Floor Management

 Manage and lead a team of 40 telecallers, including team leaders.

 Conduct daily huddles,set targets, and ensure achievement of sales goals.

 Monitor call quality,sales scripts, and customer interactions.

 Maintain high levels of motivation, discipline, and energy on the floor.

Sales Execution & Target Achievement

 Drive telesales performance to achieve monthly and quarterly sales targets.

 Work closely with telecallers to improve pitch delivery, objection handling, and closing

techniques.

 Ensure adherence to sales processes and compliance standards.

Performance Monitoring & Reporting

 Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and

revenue per telecaller.

 Prepare and share performance reports with the Senior Manager.

 Identify low performers and provide targeted coaching and improvement plans.

Training & Development

 Conduct regular training sessions for telecallers on sales techniques, product knowledge,

and customer handling.

 Provide continuous feedback and one-on-one coaching.

On-Ground Involvement

 Actively participate in floor activities by monitoring live calls and assisting team members.

 Be a role model by demonstrating strong selling skills and closing deals when required.

Customer-Centric Approach

 Ensure telecallers follow a consultative sales approach, building trust with customers.

 Address escalations promptly and ensure positive customer experiences.

Key Requirements

 Experience: Minimum 3+ years in telesales, with at least 1 year in a team

leadership/managerial role.

 Proven ability to manage teams of 30–50 telecallers in a telesales environment.

 Strong people management, coaching, and motivational skills.

 Hands-on and willing to work directly on the floor with the team.

 Good analytical skills; ability to track performance metrics and improve efficiency.

 Proficiency in CRM tools and telesales processes.

 Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)

 Must be fluent with Telugu language.

Performance Metrics(KRA/KPI)

 Achievement of monthly sales targets for the centre.

 Lead-to-conversion ratio.

 Average revenue per telecaller.

 Call quality and compliance scores.

 Telecaller productivity and attrition rate.

 Training effectiveness and performance improvements.

Job Title : Service Delivery Manager

Experience : 10+ Years

Location : Bangalore

Work Mode : Onsite (5 Days)

Responsibilities:

·       Own end-to-end delivery of Oracle Fusion application services

·       Act as primary contact for client stakeholders for service performance

·       Oversee incident, problem, and change management

·       Monitor SLA adherence, produce performance dashboards, and ensure governance compliance

·       Drive service improvements, resource allocation, and escalation management

·       Coordinate offshore/onsite teams and ensure smooth service transition      

Key Skills:

·       8+ years’ experience in application support/service delivery

·       Should have Good Knowledge of ITIL processes

·       Strong analytical, coordination, and reporting skills

·       Proven experience in managing application support teams

·       Excellent stakeholder management, communication, and leadership skills

Job Description:

The Hybris eCommerce Business Analyst role is responsible for facilitating the successful delivery of consulting engagements. Business Analysts work closely with client stakeholders and business users and cross-functional delivery teams over the lifecycle of a project to gather and document solution requirements; document solution design; model and configure eCommerce data structures and business processes; collect, manipulate and load product data, define test scripts and acceptance criteria, manage & communicate requirement, design and priority changes and facilitate and manage defect tracking and prioritization.

Responsibilities:

Conduct one-on-one or small group interview sessions to gather required use cases, functional requirements, and technical requirements in order to develop requirement documentation.

Provide analytical expertise in identifying, evaluating, and documenting Hybris Commerce system requirements and procedures that are cost effective and meet business objectives and user needs.

Develop user requirements, functional specifications, technical specifications, data models, and process flow diagrams to communicate engagement scope to client and delivery team members.

Accountable to complete assigned work within time specified and communicate status if task delivery dates are at risk.

Work with other project delivery team members towards the resolution of business or systems issues.

Understand Hybris Commerce data structures, collect product catalogue data from client business users, manipulate data for import into eCommerce system and identify data gaps, and perform product data imports into eCommerce system. (Project dependent)

Provide system demonstrations and training to client business users.

Develop test plans, write manual/automated test scripts, and define acceptance criteria to ensure high-quality project deliverables. (Project dependent)

 Qualifications:

8+ years’ experience in general IT business analysis which includes 2-3 years’ experience in Hybris Commerce business analysis

Bachelor’s degree

Able to Multi-task and work under tight deadlines

Must be able to work independently with little to no supervision

Experience with global service delivery model 

Ability to work independently and collaboratively 

Excellent communication skills

• Handle guest complaints assist with the check-in process and explain all facility amenities.
• Coordinating and multi-tasking job duties in a busy environment.
• Ensuring and providing flawless upscale professional and high-class guest service experiences.
• Analyzing customer feedback and providing strategic direction to continuously improve the overall rating.

• Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Develop, implement and manage the company’s social media strategy
• Manage and oversee social media content
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
• Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up-to-date with current technologies and trends in social media, design tools and applications.
• Monitor and evaluate performance across the company's social channels in order to improve engagement.
• Execute quarterly marketing plans to meet overall business targets.

What will you do?  

• Setup, manage Applications with automation, DevOps, and CI/CD tools. 
• Deploy, Maintain and Monitor Infrastructure and Services. 
• Automate code and Infra Deployments. 
• Tune, optimize and keep systems up to date. 
• Design and implement deployment strategies. 
• Setup infrastructure in cloud platforms like AWS, Azure, Google Cloud, IBM cloud, Digital Ocean etc as per requirement.