Sales Manager - Client Acquisition

• Create clear career paths for team members and help them grow with regular & deep mentoring.
• Perform regular performance evaluation and share and seek feedback.
• Operating with scale and speed amidst flux, there is just a LOT happening.
• Our world-class software engineers are just getting started -- and as a manager, you guide the way.
• You are their default mentor.
• You work closely with Product Management, Business Development and Operations team and enable them by providing scalable and high quality technology solutions at a rapid pace.
• You set up best practices for development and champion their adoption and at the same time Architect & design technically robust, flexible and scalable solutions.
• You work with designers, business analysts, and product managers to estimate and plan projects in an Agile environment.
• Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our rapidly evolving organisations.
  
  

• Excellent leadership skills to mentor the engineers under you.
• Deep understanding of technologies and architecture in a highly scalable and available set-up.
• Deep understanding & expertise with highly transactional, large relational and complex systems.
• Strong object oriented design skills, and an uncanny ability to design intuitive module and class-level interfaces.
• Superior project management skills to manage multi-engineer projects and experience of delivering high quality projects on time.
• Above 8 years of experience with technology depth as well as good people skills.
• A BE/BTech in Computer Science or some equivalent academic stance.
  
  

• Have spent 2+ years at a start-up or worked in a small and reasonably independent team/dev center.
• Able to establish credibility with smart engineers quickly, and provide longer term vision and motivation.
• Great people skills to closely work with other teams.
• Product Management, Business Development, and Operations, all need your expertise to ensure superior solutions match our scale of operations.
• Very high technical competence, strong technical background with track record of individual technical accomplishments.
• Ability to play the role of the architect for the team.
• Engineering Management, Python, Distributed Systems, Architecture, Data Structures

• Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
• Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
• Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
• Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
• Setting the customer experience team goals and ensuring that it is in line with Company vision
• Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
• Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
• Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
• Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
• Taking full ownership of key performance indicators relevant to particular stages of customer engagement
• Discussing and handling complex escalations by coordinating with the company’s legal counsel
• Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
• Working with HR and Management in hiring new members for the team from time to time
• Regular competitive landscape analysis and staying ahead of the curve
• Regularly assessing, appraising and training team members and helpng in building organisational capability

• Education from Tier 1 B-Schools with 6 to 8 years’ experience
• Proven Experience in augmenting customer experience and ratings at a company
• Ability to work independently
• Prior experience or deep understanding of omni-channel business strategies
• Strong Understanding or keen interest in technology/ automation
• Strong interpersonal skills
• Proven experience in managing teams
• Excellent written and spoken communication skills
• Hands on experience in managing teams and getting results
• Should have worked on integrating a CRM for a company
• Strong Analytical abilities and an empirical thought process
• Ability and readiness to work and thrive in an ambiguous and constantly changing
  environment
• Keen interest and prior experience in building systems and processes from the ground up
• Deep understanding of business and business metrics
• Ability to stretch long hours
• Proactive approach to business problems
  Candidates with prior marketing experience are preferred
• Excellent problem identification and solving abilities
• Inquisitive bent of mind
• Strategic thinking and the ability to make holistic and well-grounded in reality business plans
• Should exhibit strong leadership abilities
• Should understand Web Technologies

Job description

• Optimize content for the website and various social networking channels such as Facebook, LinkedIn, Twitter, Instagram, Google Ads, etc.
• Developing content for blogs, articles, product descriptions, social media, website content, video scripts, etc.
• Execute results-driven social media strategy with a focus on growing our following and increasing engagement
• Proofreading content for errors and inconsistencies.
• Editing and polishing existing content to improve readability.
• Ability to understand new changes in trends in digital content and social media.
• Using keyword research and SEO guidelines for the purpose of optimizing content
• Identifying customer's needs and recommending new content to address gaps in the company's current content.
• Developing content with different wordplay.

Required Candidate profile

• Must have GOOD English Writing/Communication skill
• Highly Active in Social Media like Facebook, LinkedIn, Instagram etc
• Must have GOOD Knowledge of Creative Writing Skills
• Must have GOOD Knowledge of SEO, Ad. Content