- Experience in developing Apex classes, triggers, Visualforce pages and Lightning components.
- Good knowledge of Salesforce recommended best practice around design and development.
- In-depth understanding of Workflow rules, and Triggers, etc.
Subodh Popalwar
Software Engineer, Memorres
About ksolves india pvt ltd
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Who We Are:
Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.
Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
- Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 5+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results-driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with the team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer-facing communication skills
- Demonstrated data-driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and Excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
**Job Description:**
1. We are looking for at least 3 to 6 years of experience and have infosec certifications CISSP ,Data Security ,CISA,Cloud security,Security montioring&incident response,ECSA, or relevant proven experience in Setting up ,executing Infosec processes for organisations using policies and technologies.
2. Must have understanding and experience in SaaS technology and setting & enhancing up infosec policies and controls to secure cloud infra,data of saas ,IT infra, Code practices. with respect to NIST,SOC2,ISO 27000 series,CIS, MITRE,GDPR,OWASP,SANS frameworks.
3. Specialized on GRC (to carry required compliance certifications one by one needed for SaaS )as well as able to do ground work with respect to technical Setup, execution of the infosec related controls & activities such as Vulnerability assessment, SIEM & incident response, Cloud security, Data security in SaaS with respect insider data theft and outsider exploitation, code security ,pen testing and able to present it to management etc.
Title/ Role: Power Apps Technical Consultant
Experience: 4-9 Years
Work Location: Bangalore, Noida, Gurgaon
Notice Period: Immediate to 30 days Max
Mandatory Skills: Power Platform Development, Power Apps, Power Automate, Power BI, MS D365 CE, CRM, SharePoint, Integration
Job Description:
The Integration Technical Consultant is responsible to work with business solution architects and project team to execute integration project activities on Shell projects. The incumbent will establish close working relationships with Technical Leads, Architects, business IT, third parties and external delivery partners to successfully deliver enterprise integration technical projects in Shell.
As a Power Apps Developer, you are able to design, test and deploy Power Apps (Canvas, Model-Driven, Portal)
Job Requirements:
- Power Apps Technical expert with experience in IT industry, as well as proven skills in technical consulting. Be able to show skills across advising, scoping, designing and defining projects which are either complex or broad in scope.
- This is a wide-ranging role where you’ll be able to flex your technical and professional skills, as you confidently oversee Shell’s computing strategy for end user productivity and help us lead on standards for cloud consumption
- Develop Power Apps solutions on the Microsoft Power Platform, including Common Data Service (CDS), Power Apps and Dynamics 365 CE
- Experience in developing new Power Apps model-driven and canvas apps as well as enhancing existing apps
- Development knowledge on CRM Plugins, CRM Workflows
- Development knowledge on PCF Controls for both canvas and model driven apps
- Strong development knowledge on customization of Views/forms using JavaScript
- Strong development knowledge on Microsoft stack especially C#, ASP.NET, Azure and Office 365.
- Ability to create custom connectors for Power Automate
- Experience with SharePoint integration scenarios with Power Apps and D365
- PowerBI report development
- Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
- Connecting data sources, importing data, and transforming data for Business intelligence.
About HighLevel
Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two tier B2B SaaS Platform focussed on Marketing Agencies. We aspire to be a one stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 600+ strong team that works entirely remote across 15 nations.
We encourage you to check out out youtube channel to learn more about out platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g ;
About the team
The mobile team maintains three apps: the main branded app HighLevel, the gray-label LeadConnector, and white-label apps. Their goal is to provide SMEs with on-the-go solutions. These apps include features like an in-house CRM,reputation management,VOIP Calls, and invoice management. The mobile payments team will handle payment-related functions like point of sale, terminal payments, creating invoices, and generating estimates and proposals.
The "Whitelabel Customizer" is a tool designed to build customized white-label mobile apps, offering clients a user-friendly "what you see is what you get" experience.
Why should you join HighLevel?
HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel
- It’s never somebody else’s job
- We are passionately focussed on adding value for our users
- We deliver fast using lean principles. We go to market in weeks instead of quarters
- A good idea always gets tested
- We take care of our team so our team can take care of our users
- We embrace that improvement is constant and iterative
- You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers
About the role
HighLevel Inc is looking for a Product Manager to join the mobile products team and own our mobile payments and White Label Mobile Products. You will be assisting the team in identifying opportunities, proving legitimacy, sizing the opportunity, performing user interviews and designing solutions based upon your findings. Highlevel's platform currently processes a total payment volume (TPV) of USD50 million each Quarter , and the company is shifting its focus towards increasing this TPV specifically through mobile transactions.
The White Label Apps is an expansion product that is currently generating 2 Million USD in Annual Recurring Revenue (ARR). You will have the responsibility to manage the Profit and Loss (P&L) for this product and work towards scaling the ARR by five times over the next year.
Type - Full Time (Remote in India)
Your Responsibilities
- Understanding the aspirations, pain-points and user behaviour of HighLevel customers
- Identifying good ideas, cutting, prioritizing and visualizing solutions
- Validating solutions with real users at the wireframe stage, gathering feedback from various stakeholders and users at mockup stage and conducting beta launches for target segments
- Analyzing beta feedback and writing user stories
- Collaborating with support, customer success, devs and product teams to become an evangelist for your product area and building a strong relationship with other teams while you work in a cross-functional environment
- Instrumenting, analysing and learning from the user behavior when they interact with your features & products
- Working with Product Managers with a collaborative mindset and assisting them in achieving product objectives
Your Core Skills
- You are passionate about software products
- Managing Mobile Apps of mobile first companies
- You have been involved in a successful (or unsuccessful) launch of a software product
- You have prior experience in either of the following
- UI/UX Design
- Software Development
- Marketing of a Software product or service
- Sales of a Software product or a service
- Product Management
- You understand product development lifecycle or have a history of working on Software products
- You have been a leader either formally or informally and have demonstrated leadership skills in the past
- You can deconstruct software products and highlight good UX from bad UX
- You are well versed with SaaS and are generally aware of SaaS platforms out there
Additional Skills
- Skills of writing accurate and precise OKRs
- Experience in a B2B SaaS or agency environment
- You have been an APM or a PM before
- You have worked in Agile or SCRUM environment
- Develop detailed test strategy and test plans for various features at the functional and system level.
- Be a gatekeeper for the quality of any product going out in the market from Rapido including customer experiences.
- Integral members of SDLC right from product requirements gathering phase to design reviews till the delivery of the product.
- Maintain a staging environment to effectively verify and validate the products.
- Ensure comprehensive test coverage by preparing a detailed capability matrix to map features to the functional requirements of the test plan and for defining the acceptance criteria.
- Effectively develop an automation to improve efficiency/productivity.
- Expertise in developing automation framework for mobile apps, web UI, APIs using appropriate open source tools like Appium, Selenium, SOAP UI, Rest Assured etc.
- Fluent with OOPS concepts and any one programming language like Java, Python etc.
- Cover all dimensions of Rapido’s product which includes features/functionality, scale/load, usability, and performance.
- Hands on experience in CI/CD driven test processes is an added benefit.
- Analyze defects to assess the severity and prioritize them for development to fix.
- Work with software developers to tune code and track all problem reports to closure. Analyze test results to ensure functionality and recommend appropriate action.
- Mentor QAs within the team.
- Graduation/Masters in computer science
- 2-7 Years of relevant experience
- Round 1 – Technical Interview 1
- Round 2 – Technical Interview 2
- Round 3 – Managerial Round
- Round 4 – HR Round
- Managing online data collection projects directly with clients
- Overseeing timelines, management, data quality, and datafiles
- Approving survey scripting/programming and final client links
- Manage sampling & quota requirements
- Approve final data files and quality checks for client deliverables
- Reporting to Operations Director
ESSENTIAL CRITERIA
- Min 3 years Project Management in research/data
- Excellent English verbal and written proficiency is essential
- You will have excellent attention to detail with strong analytical and organizational skills and the ability to prioritize and manage multiple tasks.
- University / tertiary qualification
- Statistics software is preferred but not mandatory
- Intermediate/advanced knowledge of Excel/Word/PowerPoint
Recruiter responsibilities include:
• Designing and implementing the overall recruiting strategy
• Sourcing and attracting candidates by using databases, social media etc
• Conducting interviews and filtering candidates for open positions
Job brief:
We are looking for a Recruiter with full-cycle recruiting experience, from talent
sourcing and attracting candidates to interviewing and hiring great employees.
Responsibilities:
• Design and implement overall recruiting strategy
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job
board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to
filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the
selection process
• Promote company’s reputation as “best place to work”.
Requirement:
• Proven work experience as a Recruiter (either an in-house recruiter or a staffing
agency recruiter)
• Solid ability to conduct different types of interviews (structured, competency based, stress etc)
• Hands on experience with various selection processes (video interviewing, phone
interviewing, reference check etc)
• Ability to organize skills assessment centers (in tray activities, work samples,
psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate
Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource
Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills
• BS/MS in Human Resources Management
Python
Django
Amazon Web Services (AWS)About the Company :
- ALLY - GLOBAL DISTRIBUTION PLATFORM - BLOCKCHAIN POWERED
- The-Ally (Ally), derived from - Theatrically', is India's 1st Indigenous open platform for Creators/Producers/Filmmakers with an audacious goal to enable every filmmaker to launch their film globally and monetize thru Pay-Per-View. Ally is India's first Transparent & Trusted film distribution & real-time verification. We are located in Bangalore
Ally SoftwareLLP is recruiting Python Developers.
Experience : Required immediate joiners with 2-5 years of experience in python development.
- This candidate will help us build a leading system for the entertainment economy. If you are passionate about experiments and research and have super interest in coding and doing new stuff, we are looking for you to be part of the growing team and a unique concept.
- We are primarily looking for good Python/Django mid-level developers. You should necessarily have 2 +yrs of experience in python development, preferably in a startup.
Just to define, you should have some of the following skills :
- Web apps development experience in Python/Django
- Knowledge of HTTP and RESTful APIs
- Experience in Django Rest Framework
- Understand models, views, and templates
- Should be able to create APIs
- Work with front-end developers to integrate their CSS and JavaScript
- Virtualization : AWS, VirtualBox, Docker.
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Software Engineer, Memorres