Social Media Manager

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

About the brand:

Think9 is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing?

• Working knowledge of Shopify platform, as well as exposure to application development and the use of storefront APIs to extend Shopify functionality.

• Strong knowledge of liquid programming language and experience in development and application of custom/bespoke Shopify theme and modify  the pre-existing template(s)

• Collaborating with the UX and UI design teams to produce seamless, robust, and responsive frontend user experiences

• Manage multiple projects simultaneously, and be able to address their specific needs and  requirements at a moment's notice

• Understand business needs that drive project features & functions and provide internal consultation

• Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/jQuery

• Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps

• Strong understanding of the e-commerce principles and the associated technology/tools

• Comfortable using version control systems (Bitbucket/GitHub)

• The ability to use Shopify Plus features including scripts and flow to best utilize the front and backend capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores

• Strong skills in MySQL, CSS, HTML5, jQuery, JavaScript, Web Services

• Knowledge of additional platforms will be a plus

• Strong Object-Oriented Programming concepts

What you’ll bring?

• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field

• 3-5 years of experience developing within the Shopify 

• 3-5 years of experience in front-end technologies including, but not limited to, JavaScript, AJAX,HTML, CSS, SASS, XML

• Strong hands-on experience in daily eComm execution and process optimization

• Interest in staying current and applying the most current best practices

• Able to work effectively in a fluid, fast-paced environment.

·        Prospecting leads and contacting them to pitch the product / service

·        Setting up meetings with the prospective clients

·        Presenting product demonstrations to the client

·        Establishing new business links

·        Sales reporting and reviewing performance

·        Negotiating contracts to arrive at the best deal for the client and organization both

·        Working towards achieving the sales target

·        Conduct market research to evaluate gaps, opportunities, and alien needs

·        Seek new opportunities through networking and social media channels

·        Collaborate within teams to achieve better results

·        Take feedback from customers and share it with support teams

Requirements:

·        Must be fluent in English & Kannada

·        Experience in sales

Title: Technical Lead, CAST AI center

Location: Bangalore

Reports to: Director, Professional Services

The Person:  The successful candidate will be an intelligent, highly energetic self-starter with excellent communication, technical skills with a very solid technical background in the application development world. Experience of working in Application Modernization / DevOps / Cloud readiness assessments / Flaw Interception & Security projects is mandatory. Prior experience in working with any professional services teams would be a big plus. And you know, love and understand complex technologies, and always seek out engaging technical discussions and has the appetite to work in a fast-paced consulting environment.

Role & Responsibilities: As a lead, you will help address various customer’s problems  - Identifying the applications which can be transformed to cloud, identifying the security vulnerabilities to reduce the business risk, assist Customer modernize their applications by providing MRI like visibility of the software in assessing the complexity, functionality etc, identifying the productivity of the vendor teams to help optimize the efficient use of budget, identifying regulatory requirements like storage of personal data in the applications and help business to be compliant and various other use cases.

Role combines a thorough understanding of the product and recommending the CAST solutions.

• Lead project teams in all technical aspects of project execution, by giving guidance to consultants and project stakeholders, by delivering advanced technical configuration of CAST products
• Should able to analyze an enterprise application using AIP platform of all the phases in the product life cycle
• Work in complete autonomy to deliver project deliverables, for advanced technical deliverables, with required level of quality
• Understand and interpret the various CAST metrics to customers in solving specific use case of CAST customers
• Must have troubleshooting skills
• Able to proactively identify risks related to application /deliverables and propose a mitigation plan
• Capable to execute Pilots and Assessments
• Take responsibility for analyzing a customer application using the CAST product to provide end to end process including the customer process and communication
• Provide custom solutions to customer requirements
• In synchronization with Project Manager, detect potential risks and issues, engage and track remediation plans. Contribute proactively to designing remediation plan for Senior level.
• Contribute to improvement of internal process, tooling and quality process
• Design, build and collect technical materials as part of project executions in a spirit of reusability for future engagements and maintain knowledge on best practices, tools and reusable components for CAST analysis

Experience of the AD world, excellent problem solving & solution-oriented skills, communication skills and a very strong drive are key characteristics for success.

Qualifications:

• Bachelor’s Degree (or equivalent) in a technical discipline; a master’s degree would be a plus
• Effective communication skills in English is mandatory for non-native English speakers (oral and written)
• Minimum 8+ years of technical consultancy experience software development / software implementation in the software industry
• Strong technical expertise and experience in either J2EE or .NET and one of the common databases such as Oracle, DB2 or SQL Server
• Excellent communication skills (oral and written) including an ability to communicate effectively at senior levels within client organizations
• Strong knowledge of the AD ‘world’ is mandatory
• Ability to work independently toward stated business goals

Be a part of one of the best IT companies that is making it easier for businesses and customers to interact with each other, efficiently and economically too.

Our client is a global platform that provides exceptional customer engagement through chatbots and various channels for their business clients. They have made their presence known across verticals, small and large businesses and even in emerging markets. The objective of their messaging platform is to create a rich experience for the marketing, sales and support teams using messaging channels, device manufacturers and operators.

They are currently working with nearly 40 thousand brands, serving almost 6 billion messages per month. Their clientele includes well-known giants such as HDFC Bank, Twitter, FB, Whatsapp, Google, LinkedIn, Zomato, Citibank, Vogue and many more. With offices based in the USA, Brazil, Mexico and India, their team has become an integral part of their clients’ numerous customer success stories.

As a Frontend Developer, you will be required to be an expert in technologies such as HTML, CSS, Javascript, ReactJS, UI Design tools, Wireframe tools etc. and work on the Frontend development of our products/ services.

What you will do:

• Designing and developing a UI framework that can be used across multiple products and website
• Working on optimization of the web application/ websites and keeping knowledge of tools used to benchmark the performance.
• Being aware of agile development (short sprints) and helping the team with debugging and troubleshooting issues.
• Learning newer technologies in UI/UX and guiding the team in delivering quality results.

What you need to have:

• Systems: eCommerce, CMS, Transaction website, payment gateways, Omni-channel, Postman Application
• Role: Will be responsible for testing website, POS, Logistics systems. Integration testing. Automate scripts and test data. Testing of website on different screens, resolution, regression, performance & integrity testing. Build use cases, test cases and test data including API testing for request & response
• Education : BE/BTech
• Experience : 4-6 Years. Manual and/or Automation Testing, Understanding and usage of tools like Silenium, JIRA. Team player. Leadership qualities and coordination with different stakeholders

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
• Good to have experience in Service/Product Support.