Social Media Manager

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Job Description:

We are looking for an experienced Mainframe COBOL Developer to join our team in Pune. The ideal candidate will have strong technical expertise in COBOL, JCL, DB2, and other mainframe technologies, along with good problem-solving skills and the ability to work independently.

Key Responsibilities:

• Design, develop, test, and implement COBOL programs on IBM Mainframe.
• Maintain and enhance existing applications using COBOL, JCL, and DB2.
• Work closely with business analysts and QA teams to understand requirements and deliver solutions.
• Perform impact analysis, code reviews, and production support activities.
• Ensure adherence to SDLC processes and project guidelines.
• Troubleshoot and debug production issues in a timely manner.

Technical Skills:

• Strong experience with COBOL, JCL, DB2, VSAM.
• Proficiency in working on IBM Mainframe systems (z/OS).
• Experience with tools like TSO/ISPF, Endevor/Changeman, File-AID, Abend-AID.
• Understanding of CICS (if applicable).
• Exposure to batch processing and job scheduling tools (e.g., CA7, Control-M) is a plus.

Preferred Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.
• Good communication and documentation skills.
• Ability to work in an Agile or waterfall development environment.

Business Development Associate

About Company - Creta Class is an educational product from Singapore, designed and 

developed for kids ages 3-8, which helps to develop their love for learning and cultivate 

their thinking ability, all while bringing them life-long benefits. 

Our professional teaching and research centre is led by graduates holding master’s and 

doctoral degrees from Ivy League Schools and other nations most prestigious 

universities. Scientifically and systematically staged lessons aligned with the Common 

Core State Standards (CCSS). 

A program backed by award-winning AI technology, developed by a top-notch AI 

laboratory. With Creta Approach, the immersive, interactive and fun-filled AI math 

courses motivating children’s intrinsic passion for learning. 

Position: Business Development Associate

Working Days: Monday to Saturday (6 days) 

Timing: 12 PM to 9 PM 

Salary: (4 to 6) LPA [4 Lakhs Fixed + 2 Lakhs Variable] 

Education: Graduation Mandatory 

Experience: 0-2 years, In Edtech Sales experience (Mandatory) 

Work Location: Bangalore (WFO) 

Languages: English and Hindi Must

Job description – A highly suitable individual for this position would possess 

experience in consultative selling or a deep passion for developing a career in sales. It 

is essential that you have the ability to effectively handle interactions with both parents 

and children within the age range of 3-8 years. Your role would involve nurturing these 

relationships over time and fostering a genuine desire for our products. It is important 

that you are comfortable in managing these relationships and have the capability to build 

rapport and trust with parents and children alike, instilling in them the motivation to 

purchase our offerings. 

Creta Class, No.293/154/172, Outer Ring Road,

 Kadubeesanahalli, Bengaluru, Karnataka 560103

What will you be doing?

• In this role, you will primarily serve as a mentor and guide for the customers, offering 

them support and assistance throughout their experience. This involves providing them 

with valuable insights, advice, and recommendations to help them make informed 

decisions.

• Additionally, you will be responsible for counselling parents, understanding their 

concerns, and addressing any questions or issues they may have. By offering your 

expertise and understanding, you will help parents navigate through the process and 

ensure their peace of mind.

• To ensure the success of the organization, meeting the required targets will be an 

important aspect of your responsibilities. This entails actively working towards specific 

goals and objectives set by the company.

• By effectively managing your time and resources, you will contribute to the overall 

growth and achievement of these targets. Furthermore, it will be essential for you to 

maintain a detailed database of all the interactions you have with leads on the Customer 

Relationship Management (CRM) system. This includes logging important information 

about each interaction, such as the nature of the conversation, key points discussed, and 

any follow-up actions required. By keeping a comprehensive record, you will help 

ensure effective communication and continuity of information within the organization. 

• Overall, as part of your role, you will serve as a mentor, guide, and counselor to 

customers and parents, meet designated targets, and maintain a meticulous CRM 

database of all interactions with leads.

What are we looking for?

• Individuals who possess excellent proficiency in both English and Hindi, along with 

the ability to communicate in other languages, will have an additional edge.

• Diligent individuals with a strong commitment and unwavering determination. 

Having prior experience in Edtech sales would be beneficial.

• Individuals who adopt a systematic approach to constructing sales funnels and 

successfully converting.

Do you love React / Javascript / Frontend?

Like solving different problems, up for learning new stuff every day? Do you Like frontend but also like full stack? Like JavaScript but also like other languages? We are looking for the constantly curious and willing-to-try-new things type of people! 

We are mostly React but not only, but we do also push into all types of strange and common.

Typical tools in our toolbox are:

React
Typescript
Redux (RTK toolkit)
Recoil
Create React App
React-Router
CSS / Sass
a lot of vanilla JS
Figma
Git

Great, if you are familiar with:

Duties and Responsibilities

• Analysing user requirements, writing and testing code
• Developing existing programs by analysing existing code and identifying areas for modification
• Integrating existing software products with 3^rd party applications
• Undertakes feasibility study to design software solutions.
• Formulate, approve and recommend technical specifications.
• Responsible for ensuring quality delivery and code reviews.

Skills and Requirements:

• Have a minimum 2:1 degree in Computer Science or Maths with high levels of programming and 3 years’ hands-on technical skills
• Development of Single Page Application (SPA) applications written using Angular framework
• Development experience with .Net, C#, VB.Net, ASP.Net, MVC, Java/TypeScript, HTML & CSS
• Knowledge of SOA, Web API, RESTful JSON, SOAP web services and integration concepts
• Competent Data skills with Microsoft SQL
• Version control using Git and/or Subversion
• Exposure to devOps Continuous Integration and/or Continuous Delivery is a plus
• A working knowledge of SAP is advantageous.

Person Specification:

• Ability to work on their own, to meet project timelines and drive out resolutions to problems.
• Demonstrate good problem-solving abilities with the necessary urgency & responsiveness to incidents, problems and their resolution
• An organised working practice with a mature & calm approach to all user situations
• Good communication skills & attention to detail and ability to interact with Management and be an effective team member
• Ability to write clear procedures including technical and user documentation
• A desire to learn new technical skills and technologies.

The Data Entry/Loan Support Specialist is responsible for reviewing Mortgage loan documents to analyze and correct any discrepancies/errors and enter the data into the system. This position requires the LSS to possess high attention to detail as this position involves responsibility for the accuracy of documentation critical to the loan Originations process.

Responsibilities

• Accurately and efficiently process data by reviewing mortgage loan documents and entering data into the system / Indexing of mortgage documents into appropriate document categories / Follow directions, procedures

Requirements (Qualifications and Skills):

• High school diploma required. Bachelor's degree preferred
• 2 - 3 years of reviewing and analyzing US Residential Mortgage documents
• Knowledge of mortgage industry documents
• Ability to work in a fast-paced, team-oriented work environment
• Ability to multi-task
• Strong technical and computer skills
• Acute attention to detail
• Excellent organizational and time management skills

Salary and Benefits

• Medical insurance
• Transportation provided

Job responsibilities

·        Understand the current technical architecture including constraints related to platforms, standards and skillsets.
·        Review and integrate all application requirements, including functional, integration, security, performance, quality, and operations.
·        Review designs, documents and have hands-on coding exp.
·        Follow up the activities and team commitments to deliver the right solution at the right time.
·        Review and integrate the technical architecture requirements for the development and make all final decisions regarding system software.
·        Follow and adopt approaches, methodologies, and SDLC standards.
·        Apply techniques and skills required to identify a root cause of a given software integration issue.
·        Escalate encountered technical software issues to project leadership in a timely fashion and respond back consistently on time.
·        Acts as the technical subject matter expert for a product domain and the technical leader within a team
·        Leads and sets the direction for design and implementation of software features/functionality, correction of defects and/or creation of new products
·        Applies advanced systems analysis techniques to evaluate newly created code
·        Provides thought leadership and innovation within a technical domain

.       documents and communicates on complex technical topics outside the immediate development team

Qualifications:

·        Bachelor/Master’s degree in CS or Computer Engineering required
·        5+ years of programming experience in web applications development
·        Hands on Angular development experience 
·        Working knowledge of HTML and CSS
·        Working knowledge in Designing, Developing, and Deploying RESTful web services and other Web APIs.
·        Deep knowledge of Web Application Architecture and Object oriented design. Should have practical knowledge of design on more than two web applications.
·        Should be able to technically lead a small group of members

What you'll do:

• Solve complex development problems and produce the highest quality code while striving to push technical boundaries
• Work closely with both external clients and internal, cross-functional product and technical teams to support multiple projects
• Maintain technical design documentation, communicating architectural and design changes to development teams
• Conduct regular design and code reviews, establishing and publishing quality and performance metrics
• Manage and foster a team-oriented environment, providing technical oversight to team members

Basic qualifications:

• Bachelor of Science
• 9+ years of experience working with .NET technologies, with advanced proficiency in C#
• A minimum of 4-5 years working with SQL Server Databases, designing new or altering existing table structures to meet project requirements
• Demonstrated knowledge of enterprise architecture and SOA services
• Strong background in web technologies and architectures
• Technical acumen and understanding of Agile technical practices and how they operate within an Agile organization
• Strong Communication Skills
• Proven ability to build, manage and foster a team-oriented environment

Preferred qualifications:

• Data-driven, analytical approach to problem solving and project management
• Experience working in a product-based IT company and/or banking and financial services company
• Familiarity with multiple implementation standards and methodologies, including Agile
• Experience working with ASP.NET MVC, Entity Framework, LINQ, NoSQL, Message Queue, and building Reusable Libraries