Social Media Manager

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

What we're looking for
We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with founders. You will also collaborate with marketing and growth teams to ensure that word gets out to people and they get to see what you are building

Responsibilities
Work with founders to define product strategy and roadmap
Prioritise and plan features for development. Come up with prioritisation framework suited to company needs and balancing impact vs effort
Build strong customer empathy and incorporate same while working with UX and Design teams
Convert ideas to prototypes and demonstrate them to the key partners
Own product lifecycle from idea, design, research , competitive analysis, positioning, roadmap, development, go to market, launch and success
Define and measure success metrics for the product
Talk to customers, gather business insights and come up with new product ideas for a multi-product strategy
Be a product evangelist inside and outside the organisation. Represent company in product or domain specific conferences and events


Qualifications
Over 3 years of hands on experience in Product Management
Good understanding of web based architecture and APIs
Good understanding of UX framework and experience on UI design
Good analytical and problem solving skills
Ability to work independently and drive product with minimal direction
Collaborative approach with clear communication
Strong analytical and problem solving skills
Familiar with agile product development processes
Background in consumer apps is a plus


Benefits
An exciting and enriching work environment
Ability to work directly with founders to shape the company
Opportunity to become an expert in sustainability tech (expected to be redefine every industry over next 2-3 decades)
Opportunity to participate in the zero to one journey of building a startup
Ability to articulate and work on the most core problems that the customer faces
A competitive salary and comprehensive medical insurance coverage
Significant upside through an employee friendly ESOP policy

Job Summary

We are looking for a highly motivated and innovative Business Development Associate to join our team. The ideal candidate will identify new business opportunities, conduct market research, build and maintain client relationships, and collaborate with internal teams. You'll play a key role in bridging the gap between clients and the organization, driving growth, and ensuring our offerings align with client needs.

Must have skills

• Seeking freshers to those with up to 2 years of experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator. 
• Excellent presentation skills. 
• Proficiency in Microsoft Office.

Roles and Responsibilities

• Identify and target potential customers to generate new sales opportunities.
• Initiate contact with prospective clients through calls, emails, and social media to establish connections and schedule meetings.
• Cultivate and maintain strong relationships with both new and existing customers.
• Understand customer needs and provide customized solutions that align with their purchasing goals.
• Create and present engaging presentations and proposals to potential customers.
• Negotiate terms and close sales to achieve or surpass sales targets, focusing on stock placement subscriptions.
• Conduct market research to stay informed about industry trends, competitors, and potential growth areas in B2C sales.
• Analyze sales data and market trends to identify new opportunities for expanding the business.
• Collaborate with marketing and product development teams to ensure business development efforts align with overall company strategy.
• Gather feedback and insights from customers to help refine product offerings and marketing strategies.
• Monitor and report on key performance indicators (KPIs) related to business development and sales activities.
• Prepare regular reports for management to review progress and outcomes.

Visual Treat Creator aka Designer

Work Areas:

Convert ideas into visual treats. These visual treats (output) can be in the form of:

• Web Related Banners
• Emailers
• Logo
• Mascot
• Outdoor Media
• Social Media Creatives
• Paid Ads Creatives
• Social Media Covers
• Presentations
• E-Books
• PDFs

Must Have

• Less of a copy cat but more of a cool cat
• Less of Gyan/ talks and more of hand-on experience
• High on power of observation and story visualisation. Someone who sees art/design in everything around
• Understanding of disruptive themes, art work and agency level brand centric manifestations
• Nothing less than global standards while working on any creative/ viral marketing areas
• 
  
• Known to deliver cool work rather than keeping cool looks only
• Understanding of graphics / design tools at a professional level
• Hand on experience – Photoshop, Corel, Illustrator with brain of his/her own

The core objective of this project is to upgrade the Dance School website, developed on the Wix platform, to include advanced features and functionalities that cater to both our users and administrative team.

• Professional Dashboard Development:
• Redesign and enhance the existing benchmark tool to a more professional standard. This includes improving the UI/UX design, functionality, and integration within the website.

Engagement Type:

• Mode of Work: Remote
• Shift Time: 6 AM to 3 PM IST

This Role Requires:

• Minimum Exp Required: 3 Years
• Wix Platform Expertise: The developer should have a strong understanding of the Wix platform, including its capabilities, limitations, and best practices for customization.

Interview Rounds:

• Technical and HR Technical Round - Ask questions on the previous work experience.
• HR - Behavioural and cultural fit.

Provide information of Products / Services / Offers to customers.

Handling inbound calls & outbound calls

Understand customer need

Solve customers query over the phone

• Bachelor's Degree or equivalent experience.
• 5-8 years of experience with software development, preferably in Agile environment.
• Advanced knowledge of in software development tools, programming languages, databases, and environments, including but not limited to:
  • Python 3.x, Django, functional Python, procedural Python, object oriented Python, Asynchronous Design, Micro Services, memcache, REDIS, Celery, ElastiSearch, RESTful web services, Relational (Oracle & MySQL) and Non-Relational (NOSQL & DynamoDB) databases, AWS.

Company Profile:
Blitzpools is an Indian fantasy sports platform that allows users to
play fantasy cricket, football and kabaddi.

Blitzpools is a Game of Skill where user creates a team of real
players for an upcoming match and compete with other users for big
prizes. User's team earns points based on user's player performances
in the real-life match.

Years of Experience: 6+yrs.

Responsibilities:

• End-to-End ownership of retention programs and processes across a variety of direct-to-customer channels – Outbound & Inbound, Manual / Assisted (tele-calling, visits) & Automated (including email, SMS, push notifications, merchandising and other new upcoming digital mediums)
• Conceptualizing, building, executing and analyzing retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research
• Own the product strategy and roadmap for retention - Partner with the product team to translate business goals into short term and long-term product roadmaps- Comfortable in generating a strategic vision as well as glide path with product teams. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these

Desired Skills:

• Bachelor’s degree from a reputed institute. 6-8 years of overall experience with 5+ years of relevant work experience in lifecycle marketing in consumer products / services
• Demonstrate result orientation and high Bias for action. The candidate must have strong operational experience and be willing to get hands dirty.
• Proven track-record of managing and delivering marketing programs identifying customer actions and conversions for each stage and achieving those KPIs
• Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations. Skilled at decoding the price-value equation from a customer’s perspective and an ability to speak the customer’s language
• Demonstrated experience using data and KPI metrics to monitor and measure performance, measure effectiveness and plan ongoing improvements
• Strong verbal and written communication skills. Ability to think big and rethink how to better serve our customers
• High bias for taking end-to-end ownership of responsibilities, flexibility and exceptional communication skills earning trust of others