Social Media Manager

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are looking for

A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.

Roles and Responsibilities

Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.

Mentor and coach other team members

Evaluate the performance of NLP models and ideate on how they can be improved

Support internal and external NLP-facing APIs

Keep up to date on current research around NLP, Machine Learning and Deep Learning

Mandatory Requirements

Any graduation with at least 2 years of demonstrated experience as a Data Scientist.

Behavioral Skills

Strong analytical and problem-solving capabilities.

Proven ability to multi-task and deliver results within tight time frames

Must have strong verbal and written communication skills

Strong listening skills and eagerness to learn

Strong attention to detail and the ability to work efficiently in a team as well as individually

Hands-on experience with

NLP

Deep Learning

Machine Learning

Python

Bert

About Rocketlane

https://rocketlane.com/">Rocketlane is a SaaS startup founded in April 2020 by https://www.linkedin.com/in/srikrishnang/">Srikrishnan Ganesan, https://www.linkedin.com/in/vignesh-girishankar/">Vignesh Girishankar, and https://www.linkedin.com/in/deepakbsub/">Deepak Balasubramanyam. Before Rocketlane, they built a successful in-app messaging startup that was acquired by Freshworks(NASDAQ: FRSH) in 2015.

Rocketlane launched in June 2021 and washttps://www.producthunt.com/posts/rocketlane"> #1 Product of the day on Product Hunt. It has a fast-growing, global customer base, including LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, and many more.

Rapid early traction and customer love has catapulted Rocketlane to be recognized as a Leader in the G2 Category of Client Onboarding. Rocketlane has raised $21M in capital from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.

Rocketlane offers a first-of-its-kind collaborative customer onboarding platform that enables businesses to onboard their customers better, faster, and smoother. It helps speed up revenue recognition and grow NRR for the vendor and enables faster time-to-value and a delightful customer onboarding experience.

What’s the opportunity?

Are you a backend developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class product again, and looking for an ambitious backend engineer to join our existing team of 9 engineers.

If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on with devops initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work-on as a backend engineer would be to build the backend for a modern spreadsheet experience from scratch, work on infra as code, write robust code that is fault tolerant, work on performant code that adheres to SLOs set by the organization. 

About you:

• 3 - 7 years of experience
• Expertise in the following areas
• Java
• HTTP Protocol
• You’ve heard of or worked with some of the following tech stacks / products
• Spring
• PostgreSQL
• Redis
• Docker
• Message brokers
• GitHub
• These non-functional areas are familiar to you
• Performance 
• Debugging
• Log management

Nice to have:

• Familiarity with AWS

What’s in it for me?

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups. 
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn. 
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth:  You could easily and quickly transition into other sales roles you might like.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
• Monetary rewards and benefits: Competitive stipend, flexible leave policy, and more! 

Stalwart Themius is hiring a Backend Developer - Node.js to join our client's team in Mumbai. The selected candidate will work on cutting-edge technology and product. He/She will gain experience and will stand an opportunity to be hands-on, collaborative and fluent in the latest server-side, web capabilities and technologies. This will include all aspects of the creative process from conceptualizing to completion including design, development, presenting ideas, and working with the leadership team.

• Role: NodeJS Developer
• Experience: 1 - 4 years
• Location: Airoli, Navi Mumbai

Responsibilities:

• Use your knowledge about High Availability, Load Balancing, Scalability, and Distributed Computing in order to design database architectures and data structures that can grow with our business 
• Collaborate with Product, Engineering and Business teams to drive the architecture, design, development and deployment of our analytics and a reporting portal
• Identify and address architecture challenges to ensure a robust, safe, securely accessible, highly available and highly scalable product that meets or exceeds customer and end-user expectations
• Collaborate with leadership and technology teams on creative concepts, and then launch and shape the required design components for each presentation and/ or production
• Able to work closely / collaborate with multiple product development teams including software developers

Primary Skills:

• 1-4 years of experience with Node.JS
• 1-4 years of experience with NoSQL (MongoDB)
• Experience with Agile Software Development

Preferred Skills:

• Knowledge of Software Deployment
• Knowledge of IT Security for Web Services
• Expert in using Revision Control Systems (Git)
• Must have outstanding communication and collaboration skills

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a growing company.
• Collaborative and supportive work environment.
• Opportunities for professional development.

We have an opening for Sr Lead Software Engineer -Full / Mern Stack Developer.

Responsibilities :

• Responsible for writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Understanding of performance testing and optimization techniques

Requirements

• Should have the ability to translate Wireframes and PSD Designs into functional web apps using HTML5, React , Node.js, and Mongo.
• Binding of UI elements to JavaScript object models
• Creating RESTful services with Node.js
• Architect scalable web architectures
• Must have proven experience in front ( Rect.js)& back-end development (Node.js)
• Work in a cross-functional team to deliver a complete user experience
• Must know MongoDB, Express, Node.js, & React., Typescript, CSS, HTML, Bootstrap
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• Must have the ability to wear many hats and learn new technologies quickly
• Candidate must have good Knowledge of Node Debugging
• Understanding & proficiency in REST APIs.
• Should know Git Repository and Jira.
• Integration of data storage solutions [RDBMS, NoSQL DB]

Qualifications

Having Expereince in MongoDB - Document DataBase,

Node.js —Express(.js) web framework -Backend

React(.js) — a client-side JavaScript framework along with Bootstrap , HTML5, CSS3 - Frontend

Education : B Tech , BCA or Equivalent

Relevant Experience : 3 to 9 years : Full Stack developer

Preferred Candidate : Immediate Joiner

Location: Kolkata only ( Onsite).

• Actively engage with internal business teams to understand their challenges and deliver robust, data-driven solutions.
• Work alongside global counterparts to solve data-intensive problems using standard analytical frameworks and tools.
• Be encouraged and expected to innovate and be creative in your data analysis, problem-solving, and presentation of solutions.
• Network and collaborate with a broad range of internal business units to define and deliver joint solutions.
• Work alongside customers to leverage cutting-edge technology (machine learning, streaming analytics, and ‘real’ big data) to creatively solve problems and disrupt existing business models.

In this role, we are looking for:

• A problem-solving mindset with the ability to understand business challenges and how to apply your analytics expertise to solve them.
• The unique person who can present complex mathematical solutions in a simple manner that most will understand, including customers.
• An individual excited by innovation and new technology and eager to finds ways to employ these innovations in practice.
• A team mentality, empowered by the ability to work with a diverse set of individuals.

• A Bachelor’s degree in Data Science, Math, Statistics, Computer Science or related field with an emphasis on analytics.
• 5+ Years professional experience in a data scientist/analyst role or similar.
• Proficiency in your statistics/analytics/visualization tool of choice, but preferably in the Microsoft Azure Suite, including Azure ML Studio and PowerBI as well as R, Python, SQL.

• Excellent communication, organizational transformation, and leadership skills
• Demonstrated excellence in Data Science, Business Analytics and Engineering

Azine Technologies is known for our innovative technologies, products and services -- and for the people behind them. At Azine, we create identity verification products which are essentially apps, APIs, SDKs which have different modules that undergo OCR, Face Recognition, and other AI and machine learning. We’re looking for a Python Developer who can fulfil the following responsibilities.

• Design & implement new software modules based on the product requirements
• Debug existing software components, fix issues and avoid regressions
• Be proactive, take ownership and be accountable
• Familiar with Test Drive Development.
• Participate in software architecture, design discussions and code reviews

Bachelor’s degree and 4+ years of software development experience or equivalent, including Computer Vision and AI/ML.

Understanding of OCR, Neural network and Deep learning.

Expert in Java with knowledge of Java Frameworks.

Knowledge of user authentication and authorization between multiple systems, servers, and environments.

Proficient understanding with code versioning tools such as Git, SVN, etc.

Strong unit test and debugging skills.

Basic understanding of front-end technologies, such as Javascript, HTML5, and CSS3