Telesales Executive

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

We’re building a suite of SaaS products for WordPress professionals—each with a clear product-market fit and the potential to become a $100M+ business. As we grow, we need engineers who go beyond feature delivery. We’re looking for someone who wants to build enduring systems, make practical decisions, and help us ship great products with high velocity.

What You’ll Do

• Work with product, design, and support teams to turn real customer problems into thoughtful, scalable solutions.
• Design and build robust backend systems, services, and APIs that prioritize long-term maintainability and performance.
• Use AI-assisted tooling (where appropriate) to explore solution trees, accelerate development, and reduce toil.
• Improve velocity across the team by building reusable tools, abstractions, and internal workflows—not just shipping isolated features.
• Dig into problems deeply—whether it's debugging a performance issue, streamlining a process, or questioning a product assumption.
• Document your decisions clearly and communicate trade-offs with both technical and non-technical stakeholders.

What Makes You a Strong Fit

• You’ve built and maintained real-world software systems, ideally at meaningful scale or complexity.
• You think in systems and second-order effects—not just in ticket-by-ticket outputs.
• You prefer well-reasoned defaults over overengineering.
• You take ownership—not just of code, but of the outcomes it enables.
• You work cleanly, write clear code, and make life easier for those who come after you.
• You’re curious about the why, not just the what—and you’re comfortable contributing to product discussions.

Bonus if You Have Experience With

• Building tools or workflows that accelerate other developers.
• Working with AI coding tools and integrating them meaningfully into your workflow.
• Building for SaaS products, especially those with large user bases or self-serve motions.
• Working in small, fast-moving product teams with a high bar for ownership.

Why Join Us

• A small team that values craftsmanship, curiosity, and momentum.
• A product-driven culture where engineering decisions are informed by customer outcomes.
• A chance to work on multiple zero-to-one opportunities with strong PMF.
• No vanity perks—just meaningful work with people who care.

JOB OPENING- WEBSITE PROJECT COORDINATOR

Job Title: Website Project Coordinator

Location: Spacejam, Sector 82, Mohali

Work Mode: Onsite

Experience: 2–3 Years

Salary: ₹30,000 per month

About the Role: We are looking for a proactive Website Coordinator with strong hands-on experience in both frontend and backend web development. The ideal candidate should be well-versed in platforms like WordPress, Shopify, Wix, Squarespace, and Elementor. In addition to development work, this role involves project coordination, ensuring smooth communication between internal teams, clients, and vendors.

Key Responsibilities:

● Develop, update, and maintain websites on platforms such as WordPress, Shopify, Wix, and Squarespace.

● Customize themes, integrate plugins/apps, and troubleshoot performance or UI/UX issues.

● Coordinate with designers, content writers, and clients to ensure website deliverables meet expectations and deadlines.

● Manage basic SEO setups, website backups, security updates, and performance optimization.

● Maintain documentation and provide regular project updates.

● Assist with testing, deployment, and monitoring of websites.

Key Requirements:

● 2–3 years of proven experience in web development and CMS platforms.

● Proficiency in HTML, CSS, JavaScript, PHP (for WordPress), and related tools.

● Experience with drag-and-drop builders like Elementor, Webflow, etc. ● Familiarity with Shopify app integration, payment gateways, and theme customizations.

● Strong communication, problem-solving, and coordination skills.

● Ability to work independently and manage multiple web projects simultaneously.

● Willingness to work onsite and be the point of contact for all web-related tasks.

Job Title: Linux System Engineer - Client Site Deployment

Company: TechMonarch Infocom LLP

Location: Ahmedabad, Gujarat 

Experience: 2+ Years

Job Summary:

TechMonarch, a leading IT Managed Services provider, is seeking a skilled and customer-focused Linux System Engineer to join our dynamic team. This role is crucial for providing on-site technical support and expertise to our valued clients. The ideal candidate will possess a strong foundation in Linux system administration, hardware, networking, cloud infrastructure, and basic firewall management. Furthermore, excellent professional conduct and communication skills are paramount, as this individual will represent our company directly at client locations.

Responsibilities:

•  Provide on-site technical support and troubleshooting for client Linux-based systems and infrastructure.

•  Install, configure, and maintain Linux servers (e.g., CentOS, Ubuntu, Red Hat Enterprise Linux).

•  Perform system monitoring, performance tuning, and capacity planning.

•  Troubleshoot hardware issues related to servers and related peripherals.

•  Assist with basic network configuration and troubleshooting (TCP/IP, DNS, DHCP).

•  Interact with cloud infrastructure platforms (e.g., AWS, Azure, GCP) for deployment, management, and troubleshooting.

•  Implement and maintain basic firewall rules and configurations.

•  Perform regular system backups and recovery procedures.

•  Document technical issues, solutions, and configurations clearly and accurately.

•  Collaborate effectively with internal teams and client IT personnel.

•  Maintain a professional demeaner, appearance, and communication style at client site.

•  Adhere to client-specific security policies and procedures.

•  Proactively identify potential issues and recommend solutions.

•  Stay up-to-date with the latest technologies and industry best practices.

Required Skills and Experience:

•  Minimum of 2 years of hands-on experience as a Linux System Administrator/Engineer.

•  Proven ability to install, configure, and manage various Linux distributions (e.g., CentOS, Ubuntu, RHEL).

•  Solid understanding of server hardware components and troubleshooting.

•  Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, subnetting) and troubleshooting tools.

•  Familiarity with cloud infrastructure platforms (AWS, Azure, GCP) and their core services.

•  Basic understanding of firewall concepts and the ability to manage basic firewall rules.

•  Experience with scripting languages (e.g., Bash, Python) for automation is a plus.

•  Strong problem-solving and analytical skills.

•  Excellent communication (verbal and written) and interpersonal skills.

•  Ability to work independently and as part of a team.   

•  Strong organizational and time management skills.   

•  Must possess a professional and customer-oriented attitude.

•  Willingness to travel frequently to client sites within the Ahmedabad region.

Desired Skills (Good to Have):

•  Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus).

•  Familiarity with security best practices for Linux systems.

•  Relevant certifications (e.g., Linux+, LPIC, AWS/Azure/GCP certifications).

Personal Attributes:

•  Professional and presentable demeaner.

•  Excellent communication and interpersonal skills.

•  Strong work ethic and a proactive approach.

•  Ability to build rapport and maintain positive relationships with clients.

•  Adaptability and flexibility to work in different client environments.

•  Problem-solving mindset with a focus on finding effective solutions.

•  Reliable and punctual.

Education:

•  Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).   

 Vasu GalaJob Title: Linux System Engineer - Client Site Deployment Company: TechMonarch Infocom LLP Location: Ahmedabad, Gujarat Experience: 2+ Years Job Summary: TechMonarch, a leading IT Managed Services provider, is seeking a skilled and customer-focused Linux System Engineer

· Work Experience: 7+yrs

Technical Expertise

Must Have Skills:

· Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),

· Strong hand on experience generating BI reports (strictly Mandatory)

· Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.

· Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.

· Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.

· Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF.

· Excellent communication skills, both written and verbal, to effectively interact with clients and team members.

· Oracle certifications in Fusion Middleware and OIC are highly desirable.

Good To Have Skills:

· Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.

Key Responsibilities:

· Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).

· Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.

· Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.

· Perform root cause analysis and implement preventive measures to avoid future technical glitches.

· Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.

· Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.

· Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.

· Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.

Professional Attributes:

· Flexibility

· Willing to work in shifts

· Willing to learn attitude

· Work location: Chennai/WFH

Location: Ahmedabad (Temporary WFH)

Designation: QA Engineer

Experience: Fresher to 3 Years

Salary: As per market standards

Responsibilities

1-Should have played a vital role in Setting up Automation Frameworks, Processes, and Standards.

2-Expert proficiency in automation scripting using Java or other scripting languages.

3-Experience in using automation tools like Selenium/Webdriver, Sikuli, Junit/JMeter, etc.

4-Good expertise in System, Regression, Smoke, Sanity, Ad-Hoc, Browser Compatibility, and Interface testing.

5-Prepare test case for Functional, Non-Functional, Integration and Usability, UI.

6-Experienced with a defect and bug tracking tools like Bugzilla, JIRA, etc.

7-Hands on experience in Test Planning, Test designing, and Test Execution, Defect Tracking & Defect Reporting.

8-Experience working in an agile development environment and scrum methodologies.

9- Involvement in setting up Test Environments, Requirements Management, Requirement Analysis.

10-Good understanding of database.

11-Should have experience in API testing.

12- Should have knowledge of payment gateway testing.

13- Good Knowledge of Performance Testing, Regression Testing, DataBase testing, Android Testing.

Qualifications

Education: B.E/B.Tech BCA/MCA

• Handling recruitment cycle for both technical as well as non-technical roles
• Understanding the hiring requirements from various hiring managers
• Sourcing potential candidates through various platforms, efficiently
• Screening the profiles based on the requirement specified
• Evaluating applications and screening candidates via calls or emails
• Scheduling interviews for shortlisted candidates with the concerned business units
• Following-up and ensuring that the offer letter/ appointment letter is released to the selected candidates on-time
• Following-up on collecting relevant and necessary documents from the candidates who are shortlisted
• Ensuring that the shortlisted candidates are on-boarded on-time and the hiring requirement is closed
• Acting as a point of contact for the shortlisted candidates and building professional candidate relationships during the selection process
• Working closely with internal stakeholders such as internal teams and external stakeholders such as vendors
• Maintaining and updating recruitment database and reporting the same to the management in regular intervals

Desired Candidate Profile

• Graduation is a must
• 2 – 4 years of relevant work experience in the entire recruitment cycle
• Knowledge and work experience in recruiting for both technical as well as non-technical roles
• Ability to multi-task and exceptional ability to source, screen and interview candidates
• Excellent communicating, listening and negotiating skills    

• Drive the execution of all product lifecycle processes for Operational Automations and efficiencies, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Improve Tracking Experience and manage 3PL Logistic Integrations
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans
• Drive RTO Reduction rates

• Engineering or an MBA graduate from a reputed university
• 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
• Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
• Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
• Good understanding of acquisition and retention funnels
• Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
• Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
• Robust understanding of complex and scalable technical architecture for web and mobile applications
• Problem solver with strong analytical skills and comfort with data
• Excellent verbal and written communication skills

• BE/B.tech Computer science or related degree.
• Salesforce Platform Developer II certification is highly desired
• 4+ years of experience programming on the Salesforce platform
• Deep understanding of the Salesforce.com product suite including Sales Cloud, Platform and the App Exchange
• Extensive development experience with Apex Classes, Triggers, Visual-force, Lightning, Batch Apex, SOQL, Salesforce API's and other programmatic solutions on the Salesforce platform
• Firm understanding of advanced design patterns and engineering best practices
• Familiarity with agile software delivery methodologies such as Scrum
• Background in development of enterprise systems as part of a complete software product life-cycle
• An effective communicator that works well in a collaborative team setting
• Natural problem solver who enjoys identifying ways to improve our customer's overall experience
• Prior experience in SaaS or subscription-based companies is a plus
• Familiar with integration applications such as Boomi, Informatica and Mulesoft preferred
• Working knowledge of Web and JavaScript frameworks are a plus Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision.