Telesales Executive

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

FirstFiling is a FinTech startup that is managed, operated, and driven by Chartered Accountants, Company secretaries, IT engineers, and Lawyers. We provide registration and financial compliance services to businesses and individuals across India.

Our aim is to simplify the lives of people by helping individuals and businesses with mandatory compliances, filings, and statutory requirements while promoting financial literacy among the masses. 

Role: Backend Developer (2 openings)

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

At Priori Capital, we are building a SaaS platform for crypto-native firms to operate all things finance under one platform. Priori is meant to enable control, efficiency, and global operability and define the future of finance for the new age firms.

We are currently in a fast-paced growth environment where the only constant is evolution!

Our team comes from the background of blockchain anfintech companies like Polygon (Matic), udaanCapital, Iris etc.

We are a part of the Kira community and backed by a Polygon Co-founder as an investor and a mentor.

We’re looking for someone passionate about driving innovation and solving exciting problems.

• Strategize and implement a Digital Marketing roadmap to meet the business and product goals
• Implement brand development and marketing communication with the help of the team and agencies at hand.
• Own the metrics of engagement on social media handles, community and marketing web pages
• Lead the content strategy and engagement on social media, blogs, and other mediums
• Be the creative juggernaut to expand the reach and brand awareness of the product
• Stay updated as well as involved with new technologies, conferences, events, and trends in this space to build a brand presence.
• Understand technologies and products to deliver the right messaging in all the channels

• You have relevant experience of 6+ years in Digital Marketing in either SaaS or B2B or Web3 Products.
• You have experience in working with agencies for brand development, marketing, and content strategy.
• You have experience leading content strategy on blogs and platforms like Medium, Linkedin, Twitter etc
• You have the experience to leverage ad platforms like Google, Facebook & Twitter to generate traffic
• You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions.
• You are a strong team player who can collaborate effectively with different stakeholders.

• Competitive Salary
• Work from anywhere
• Flexible work hours
• Self-managed leave policy
• Focus on Work-life Balance
• Learning Budget to hone a skill or learn new ones
• Be a part of fast-growing environment

LogiCoy Software Technologies Pvt. Ltd - Bangalore Location   

Years of Experience: In an approximate range of 2 to 6 years.

Key Skills:

Java, Spring, Web services, XML, XSD, working knowledge of database and UNIX, Angular.

Good verbal and written communication.

Good team player, flexible and entrepreneurial.

Quick learner.

Candidates will get an opportunity to build skills in various technologies and domains.

Compensation would be better than industry standard.

With Kind Regards,

Vijayarani T

Assistant Manager - HR,

LogiCoy Software Technologies Pvt. Ltd, Bangalore, 560043.

• A self-starter with prior experience leading UI design on a product team and great attention to detail.
• Gathering and evaluating user requirements, in collaboration with CTO and product team.
• Illustrating design ideas using storyboards, process flows and sitemaps.
• Designing graphic user interface elements, like menus, tabs and widgets.
• Identify and trouble shoot UX problems.
• You'll create functional and appealing features that will address our users needs and help us grow our customer base.
• 5+ years of proven experience as UX/UI designer with sound knowledge of wireframe tools

Job Responsibilities:

• Call to arrange meetings with potential customers to generate new business
• Evaluate customers skills, needs and build productive long lasting relationships
• Negotiate the terms of an agreement and close deals
• Challenge any objections with a view to getting the customer to buy Business/Revenue generation
• Meet personal and team sales targets,
• Generate or follow through sales leads

Skills:

• Strong communication, negotiation and interpersonal skills
• Self-motivated and driven