Business Development Executive

Qualifications

● Bachelor's degree in Mathematics, Statistics, a relevant technical field, or equivalent practical

experience (or) degree in an analytical field (e.g. Computer Science, Engineering, Mathematics,

Statistics, Operations Research, Management Science)

● 3+ years experience with data analysis and metrics development

● 3+ years experience analyzing and interpreting data, drawing conclusions, defining

recommended actions, and reporting results across stakeholders

● 2+ years experience writing SQL queries

● 2+ years experience scripting in Python

● Demonstrated curiosity in and excitement for Web3/blockchain technologies

● Interested in learning new technologies to solve customer needs with lots of creative freedom

● Strong communication skills and business acumen

● Self-starter, motivated by an interest for developing the best possible solutions to problems

● Experience with Google Cloud - Bigquery, DataBricks stack, DBT, Tableu, Jupyter is a plus

Role

You will develop and maintain the key backend code and infrastructure of the company stack. You will implement AI solutions like LLMs for various tasks such as voice-based interactive systems, chatbots, and AI web apps. Ability to see projects through from start to finish with good organizational skills and attention to detail. This is a perfect role for someone who likes to build state-of-the-art AI products and work with cutting-edge AI technologies like GPT, LLAMA, etc

Qualifications 

• BS or MS in Computer Science or relevant field.
• 4+ years experience in backend software development
• Be able to design high-throughput scalable backend systems
• Eagerness to learn applied AI technologies like LLMs, prompt engineering, etc
• Proficiency in Python.
• Experience with cloud computing platforms (AWS, GCP) and technologies like Docker
• Knowledge of Rest APIs, databases (mysql, mongo, vectorDB)

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

• 3-8+ years of experience programming in a backend language (Java / Python), with a good understanding of troubleshooting errors. 
• 5+ years of experience in Confluent Kafka / 3+ years of experience in Confluent Kafka 

• Cloud Kafka, Control Central, Rest Proxy, HA Proxy, Confluent Kafka Connect, Confluent Kafka Security features 

Job Title : Lead Generation Executive

• 
  Generate new business opportunities through cold calling
• Understand the Products features of (cloud , SAAS, SAP ect...) services, and value proposition clearly
• Develop a strategic plan to source and develop business opportunities at your assigned    accounts
• Researching potential leads from business directories, web searches, or digital resources
• Reach out to prospects via telephone and email to qualify leads
• Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling)
• Conduct high level conversations with senior executives in prospect accounts
• Generate marketing qualified leads that are processed as new opportunities and assign to the sales team
• Duties include driving specific sales programs, outbound calling, and prospecting to grow IT Business
• Responsible for handling initial customer sales inquiries with the goal of selling new prospects and/or upgrading existing customers' products and services
• Will have enough knowledge to understand product features and the benefits to customers along with Industry vertical
• Pitching services and generate sales lead
• Establishing and maintaining appropriate pipeline to meet the requirements of the sales targets

Role: Technical Lead

Location: Mumbai/Kolkata

Years of Experience - 9 to 15 years

Qualifications:

• Required person as .net core, team Management,Good communication,Plus Rest API,AWS Lambda,mySql
• AWS API Gateway .
• Bachelor’s degree preferably in Computer Science, Computer Engineering or related field.
• 9 to 12 yrs years’ experience in technology related roles including relevant work as technical architect.
• Experience working with latest software technologies (.Net core 3.1+, MVC/WCF/Web API, cloud hosted (AWS) , mobile ready software products (Angular 6+/React.js)
• Experience in AWS cloud.
• Experience working with GIT/TFS, CI/CD setups, Application Monitoring, Logging and Analysis tools
• Experience working with Service Oriented Architecture
• Experience working in an Agile-SCRUM environment using tools like Jira or equivalent
• Experience working with international customers (US and UK preferable)
• Experience in customer interaction and ability to present solutions and consult clients on technology solutions.
• Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.
• Proven strong relationship-building and communication skills with team members and business users. Ability to coach and mentor internal teams and customers.
• Highly motivated with excellent verbal and written communication, presentation, facilitation, negotiation and problem solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Willingness and ability to work flexible hours and with minimal supervision.  
• Willingness and ability to travel domestic and occasional international across US and Europe.
• Proficient using standard software, such as MS Office applications, Google Apps, and communication and diagramming/presentation tools.