Site Reliability Engineer

Job Title: Spanish-Speaking Travel Executive

Location: Kolkata

Job Type: Full-time

Industry: Travel & Tourism

Job Description:

We are seeking a dynamic and customer-focused Spanish-Speaking Travel Executive to join our team. The ideal candidate will be responsible for managing travel arrangements for Spanish-speaking clients, ensuring excellent service and seamless experiences throughout their journey.

Key Responsibilities:

• Communicate fluently in Spanish and English with clients via phone, email, and chat.
• Plan, book, and coordinate domestic and international travel itineraries including flights, accommodations, tours, and transportation.
• Provide travel advice and recommendations based on client preferences and budgets.
• Handle customer inquiries, complaints, and last-minute changes with professionalism and efficiency.
• Maintain up-to-date knowledge of travel trends, visa regulations, and destination-specific requirements.
• Collaborate with internal teams and travel partners to ensure high-quality service delivery.
• Upsell travel packages and add-on services to enhance client experiences.

Requirements:

• Fluency in Spanish and English (spoken and written) is mandatory.
• Prior experience in the travel industry or customer service is preferred.
• Knowledge of GDS systems (e.g., Amadeus, Galileo, Sabre) is an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.

Ability to work under pressure and handle multiple bookings at once.

Role: BDE/BDM

Experience- 3 - 5 Years

Budget- 7 - 8 LPA

Key Responsibilities:

• Implement and ensure the successful execution of business development strategies devised by senior leadership.
• Monitor and report on the progress of strategy execution, providing insights and recommendations for improvements.
• Lead, train, and mentor junior Business Development Executives and interns over sales processes and practices.
• Conduct regular training sessions on the use of advanced AI technology in Sales, sharing best sales practices from sales leaders to enhance the team's skills and knowledge.
• Oversee day-to-day sales activities like pipeline review, email validations, and cold-call mock sessions to ensure the sales team aligns in achieving sales targets.
• Support the team in identifying potential clients and establishing strong relationships.
• Assist in the development and delivery of presentations and proposals to prospective clients.
• Assist the team in achieving sales targets and contributing to revenue growth.
• Work closely with other departments, including marketing, product development, and customer support, to ensure alignment and synergy in business efforts.

The ideal candidate will analyze, review, and implement changes to websites so they are optimized for search engines. This candidate will be able to implement actionable strategies that will improve site visibility.

Responsibilities

• Review and analyze client sites for areas needing improvement
• Prepare detailed strategy reports
• Create and launch campaigns
• Improve clients 'rank' in major search engines

Qualifications

• Bachelor's degree in Information Technology or related field
• 3+ years' of technical experience
• Strong analytical skills
• Understanding of all search engines and functions as well as marketing

About Us:

Bansal Classes in Chinchwad is a renowned educational institute specializing in IIT, JEE, and NEET coaching. We are seeking an experienced Telecaller and Counselor to join our team and contribute to our mission of nurturing future leaders.

Job Description:

• As a Telecaller and Counselor at Bansal Classes, you will play a pivotal role in guiding and assisting aspiring students and parents in their educational journey. Your responsibilities include:
• Conducting outbound calls to potential students and their parents.
• Providing information about our courses, teaching methodologies, and the institute's reputation.
• Addressing inquiries and concerns in a professional and empathetic manner.
• Assisting students and parents in selecting the most suitable courses and programs.
• Maintaining a database of inquiries and follow-ups.
• Coordinating with our academic team to ensure accurate and up-to-date information is provided.

Requirements:

• Minimum of 3 years of experience in telecalling and counseling, preferably in the education sector.
• Excellent verbal and written communication skills.
• Empathy and the ability to connect with students and parents.
• Understanding of the IIT, JEE, and NEET coaching industry is a plus.
• Strong organizational skills and attention to detail.
• A passion for education and a commitment to the success of our students.
• The ability to handle both telecalling and counseling responsibilities effectively.

Who we are:

Stanza Living is India’s largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India.

We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers’ lifestyle. From smartly-planned

residences, host of amenities and services for hassle-free living to exclusive community engagement programmes – everything is seamlessly integrated through technology to ensure the highest consumer delight.

Today, we are:

• India’s largest managed accommodation company with over 50,000 beds under management across 24+ cities

• Most capitalized player in the managed accommodation space, backed by global marquee investors – Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners

• Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn

• LinkedIn Top Startup to Work for - 2022

The opportunity: Job Responsibilities:

• Perform data analysis on large volumes of data to identify trends and/or data processing rules

• Team player of core analytics team.

• Responsible for weekly and monthly Sales/Marketing Reports on Gross and Net basis and other adhoc reports.

• Generating reports on daily basis at all stages ·

• Analyze the data to come out with insights on what leads to better conversions, student preferences, role on various

investments and channels, optimizing the spend etc.

• Prepare reports and dashboard for various business functions to keep track of important business metrics.

• Elicit and document requirements at various levels including Business, Logical and Physical/Technical

Skill Sets

• Good hands-on Advanced Excel & SQL.

• Has extensively worked on live Dashboards, reporting, data manipulation and making flat tables in SQL

• Knowledge in Python/R

• Strong analytical skills and ability to interpret data

• Natural curiosity and self-drive to understand the broader business in order to provide the appropriate reporting support

• Extremely high ownership, self-starter and work in a constantly-changing and fast-growing environment

• Establish collaborative and trusting relationships with the business’s key internal leaders and stakeholders in order to ensure that there is a free flow of ideas and information across the business

• First principle thinking and strong problem solving

What Can You Expect:

• A phenomenal work environment, with extremely high ownership and growth opportunities

• Opportunity to shape a potential unicorn

• Quick iterations and deployments - fail-fast attitude

• Opportunity to work on cutting-edge technologies

• Access to a world-class mentorship network

• Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.

• Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)