Site Reliability Engineer

IT Support Engineer / Helpdesk Engineer

Location: Pune, Maharashtra

Experience: 4–5 Years

Employment Type: Full-time

Job Summary

We are looking for a proactive and customer-focused IT Support Engineer to manage day-to-day IT operations, endpoint management, and user support. The ideal candidate will play a key role in maintaining endpoint security, supporting ISO 27001 compliance initiatives, managing IT assets, and ensuring smooth IT service delivery across the organization.

Key Responsibilities

• Provide day-to-day IT support for laptops, desktops, operating systems, and business applications.
• Install, configure, troubleshoot, and maintain IT hardware and software.
• Manage endpoint devices, including provisioning, patching, antivirus, and security compliance.
• Support ISO 27001 initiatives by maintaining IT assets, documentation, and compliance-related activities.
• Maintain IT asset inventory, software licenses, and device lifecycle records.
• Coordinate with Infrastructure, Security, and Application teams to resolve technical issues and ensure system availability.
• Handle user incidents and service requests, escalating complex issues when required.
• Assist in implementing and enforcing IT security policies and best practices.

Required Skills & Qualifications

• 4–5 years of experience in IT Support, Helpdesk, or Desktop Support.
• Hands-on experience with Windows operating systems, endpoint management, hardware troubleshooting, and basic networking.
• Familiarity with endpoint management, patch management, antivirus/EDR solutions, and IT asset management.
• Exposure to ISO 27001, information security practices, or IT compliance activities is preferred.
• Good understanding of IT service management processes (Incident, Request, and Change Management).

We are looking for a Smart Product Marketer Intern or Consultant who can own the marketing responsibilities for our software products.

1. Marketing skills

• Drafting Marketing Plans,
• Growth Hacking
• A/B testing
• Landing page creation(HTML)
• Content Creation
• Understanding Google Analytics
• Google Ads.

2. Content

• Emails
• Content for Website
• App Store
• PlayStore
• SEO

1. Take the product to new heights to increase our revenue.
2. Understanding the competitors, market, user problems, customer requirements, market trends.
3. Collect and analyze data and create reports to help assess the right moves to capture the target market.
4. Assist the assigned Manager and the team.

5. Brainstorm ideas with the team for planning the right strategy for the Product.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

Job Description:

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues. Addressing and resolving sudden specific problems, they may run regular tests and monitor computer systems to prevent the problems from occurring.

The candidate should have: 

• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Strong proficiency with one of the Vue.js, Angular JS, React JS JavaScript Techologies
2. Knowledge of Node.js and frameworks available for it , such as Express JS, Strong Loop, etc
3. Understanding the nature of asynchronous programming and Promises and its quirks and workarounds
4. Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)
5. Good understanding of server-side CSS pre-processors such as Styles, Less
6. Basic understanding of front-end technologies, such as HTML5, CSS3, and Bootstrap
7. Understanding accessibility and security compliance
8. User authentication and authorization between multiple systems(Internal or Third party), servers, and environments
9. Integration of multiple data sources and databases into one system
10. Understanding fundamental design principles behind a scalable application
11. Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
12. Implementing automated testing platforms and unit tests
13. Proficient in code versioning tools, such as Git or TFS

Essential Job Functions

• Provide technical leadership in getting new ideas into production efficiently
• Enhance tools and processes to improve product design/development
• Analyze business needs and conceive, design, and develop innovative solutions
• Whiteboard designs and mentor less experienced team members
• Keep an eye on quality engineering practices, implementation, and be the mentor and champion for your team
• Work closely with Software Developers / QA Engineers and the business to build outstanding products
• Develop a deep understanding of product functionality and how it relates to business goals and practices
• Be hands on, code and take ownership for features/initiatives
• Must be able to interface with executives, business leaders

Knowledge, Skills, And Abilities Required

• Bachelor’s degree in Computer Science or equivalent
• 12+ years industry experience
• Good leadership skills
• Good experience with Java, Spring, Hibernate, REST
• Good experience with cloud-based development / leveraging cloud services
• Good experience with JavaScript (AngularJS)
• Good experience with SQL / Relational Databases
• Good experience with Big Data / data pipelines on the cloud
• Good verbal and written communication skills
• Proven troubleshooting and problem-solving skills
• Experience working in a Lean/Agile environment

Nice To Have

• Experience developing a microservices architecture
• Experience with Docker, Kubernetes, CI/CD, Jenkins and deploying applications on cloud (Google Cloud Platform preferred)