Site Reliability Engineer

We are seeking an experienced Technical Delivery lead with expertise in healthcare technology to lead and manage EMR, EHR, FHIR, and interoperability projects. The ideal candidate will have a strong background in Fullstack /MERN stack development, and healthcare data standards. This role requires leadership in solution delivery, stakeholder management, team collaboration, and agile project Responsibilities : Project Delivery & Execution

 Oversee end-to-end delivery of EMR, EHR, FHIR, and healthcare interoperability solutions.

 Ensure adherence to healthcare compliance standards (HIPAA, HL7, FHIR, USCDI, etc.).

 Drive agile methodologies (Scrum/Kanban) for project Leadership :

 Lead teams in Fullstack / MERN development.

 Provide guidance on FHIR, HL7, EL7, and interoperability standards.

 Project Planning and Execution: Create and manage detailed project plans, including scope, objectives, timelines, resources, and budgets, to ensure successful delivery of healthcare projects.

 Stakeholder Collaboration: Engage with healthcare professionals, administrators, IT teams, and external vendors to define project requirements, ensure alignment, and maintain stakeholder satisfaction.

 Team Leadership: Lead cross-functional teams, delegating tasks, resolving conflicts, and fostering collaboration to meet project milestones.

 Architect and implement scalable, secure, and compliant healthcare & Client Management :

 Collaborate with healthcare providers, payers, and regulatory bodies.

 Translate business needs into technical requirements and solutions.

 Ensure smooth communication between technical teams and business Management & Mentoring :

 Manage a cross-functional team of developers, architects, and QA engineers.

 Provide mentorship and training on EMR/EHR systems, APIs, and cloud & Continuous Improvement :

 Keep up with the latest healthcare IT trends, FHIR updates, and interoperability advancements.

 Drive best practices in CI/CD, microservices, and API Skills & Qualifications :

 10+ years of experience in software development and Technical project management.

 Deliver projects deliverables from inception to delivery on time and meet all project requirements

 Work with stakeholders to set timelines, communicate program statuses, set recurring meetings, and identify/address potential setbacks

 Able to use JIRA to plan and track project development and timelines

 Work with department heads and other team leaders to ensure project objectives are met

 Work closely with our Product and Engineering teams to communicate customer feedback and drive product improvements

 Strong expertise in EMR, EHR, FHIR, HL7, interoperability standards.

 Hands-on experience in MERN Stack software development

 Knowledge of FHIR-based data exchange, SMART on FHIR, and USCDI.

 Experience with authentication protocols (OAuth2, JWT, SAML, OpenID Connect).

 Proficiency in agile project management (Scrum, SAFe, Kanban).

 Strong leadership, problem-solving, and communication Qualifications :

 Experience with FHIR servers like Azure API for FHIR, HAPI FHIR.

 Exposure to AI/ML in healthcare, predictive analytics, and data interoperability.

 PMP, SAFe, or Agile certification is a plus.

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Experience • 1-3 years

Skill to Test

• Java EE (Servlets, JSTL, JSP, JDBC)

• ReactJS

Primary Skills

• Java EE (Servlets, JSTL, JSP, JDBC)

• Frontend frameworks (ReactJS and/or Angular)

• Pure JavaScript, jQuery

• Bootstrap, HTML5, CSS, SASS

Secondary Skills (nice to have)

• Passionate about implementing UX\UI of web applications

• Microsoft SQL Server (writing optimized queries, stored procedures, triggers etc.)

• API Design (REST, JAX-RS)

• Understanding Apache Tomcat configuration and deployment of web applications

• Understanding of browser technologies and limitations

• Authentication and Authorization (SAML, OAuth, OpenID, Okta)

2

Soft Skills

• Thrives collaborating in a team environment with a diverse range of people

• Passionate about delivering an amazing customer experience

• Able to have a change of mind, and able to change the minds of others

• Writes clearly and concisely

• Capable of working without a company office, with a fully remote team

Growth Skills

• Possesses a good work ethic; a self-starter with a desire to grow

• Always looking for better ways to get the job done

#hiring "Business Development Trainee" PlanetSpark

PlanetSpark is a global platform committed to nurturing exceptional communication skills across all stages of life— be it children in the K-12 bracket, college students, working professionals, business owners, or homemakers. Our unique approach integrates live and asynchronous learning strategies that cater to individual needs and schedules. Join our vibrant community of 3,000 skilled educators united in our pursuit of effective and eloquent communication. We are looking for talented individuals who are passionate educators or who are eager to be part of a world-changing team.

Role Description

We are looking for a full-time Business Development Trainee to be based on-site in Gurugram. In this role, you will be responsible for developing, supporting, and maintaining new and existing business partnerships. The role requires a tech-savvy individual with excellent communication skills.

Qualifications

-Bachelor’s degree or higher

-Experience in business development, sales, or marketing desirable is a plus

-Excellent communication, negotiation, and interpersonal skills

-Proven ability to take ownership and responsibility, show initiative, and work effectively in a team environment

-Conduct video counselling sessions

-Generate trial classes

-Take counselling sessions and convert them to sales.

Please note :- Must own a Laptop

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.