Site Reliability Engineer

With a core belief that advertising technology can measurably improve the lives of patients, DeepIntent is leading the healthcare advertising industry into the future. Built purposefully for the healthcare industry, the DeepIntent Healthcare Advertising Platform is proven to drive higher audience quality and script performance with patented technology and the industry’s most comprehensive health data. DeepIntent is trusted by 600+ pharmaceutical brands and all the leading healthcare agencies to reach the most relevant healthcare provider and patient audiences across all channels and devices. For more information, visit DeepIntent.com or find us on LinkedIn.

We are seeking a skilled and experienced Site Reliability Engineer (SRE) to join our dynamic team. The ideal candidate will have a minimum of 3 years of hands-on experience in managing and maintaining production systems, with a focus on reliability, scalability, and performance. As an SRE at Deepintent, you will play a crucial role in ensuring the stability and efficiency of our infrastructure, as well as contributing to the development of automation and monitoring tools.

Responsibilities:

• Deploy, configure, and maintain Kubernetes clusters for our microservices architecture.
• Utilize Git and Helm for version control and deployment management.
• Implement and manage monitoring solutions using Prometheus and Grafana.
• Work on continuous integration and continuous deployment (CI/CD) pipelines.
• Containerize applications using Docker and manage orchestration.
• Manage and optimize AWS services, including but not limited to EC2, S3, RDS, and AWS CDN.
• Maintain and optimize MySQL databases, Airflow, and Redis instances.
• Write automation scripts in Bash or Python for system administration tasks.
• Perform Linux administration tasks and troubleshoot system issues.
• Utilize Ansible and Terraform for configuration management and infrastructure as code.
• Demonstrate knowledge of networking and load-balancing principles.
• Collaborate with development teams to ensure applications meet reliability and performance standards.

Additional Skills (Good to Know):

• Familiarity with ClickHouse and Druid for data storage and analytics.
• Experience with Jenkins for continuous integration.
• Basic understanding of Google Cloud Platform (GCP) and data center operations.

Qualifications:

• Minimum 3 years of experience in a Site Reliability Engineer role or similar.
• Proven experience with Kubernetes, Git, Helm, Prometheus, Grafana, CI/CD, Docker, and microservices architecture.
• Strong knowledge of AWS services, MySQL, Airflow, Redis, AWS CDN.
• Proficient in scripting languages such as Bash or Python.
• Hands-on experience with Linux administration.
• Familiarity with Ansible and Terraform for infrastructure management.
• Understanding of networking principles and load balancing.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

Position: Site Reliability Engineer

Location: Pune (Currently WFH, post pandemic you need to relocate)

About the Organization:

A funded product development company, headquarter in Singapore and offices in Australia, United States, Germany, United Kingdom, and India. You will gain work experience in a global environment.

Job Description:

We are looking for an experienced DevOps / Site Reliability engineer to join our team and be instrumental in taking our products to the next level.

In this role, you will be working on bleeding edge hybrid cloud / on-premise infrastructure handing billions of events and terabytes of data a day.

You will be responsible for working closely with various engineering teams to design, build and maintain a globally distributed infrastructure footprint.

As part of role, you will be responsible for researching new technologies, managing a large fleet of active services and their underlying servers, automating the deployment, monitoring and scaling of components and optimizing the infrastructure for cost and performance.

Day-to-day responsibilities

• Ensure the operational integrity of the global infrastructure
• Design repeatable continuous integration and delivery systems
• Test and measure new methods, applications and frameworks
• Analyze and leverage various AWS-native functionality
• Support and build out an on-premise data center footprint
• Provide support and diagnose issues to other teams related to our infrastructure
• Participate in 24/7 on-call rotation (If Required)

• Expert-level administrator of Linux-based systems
• Experience managing distributed data platforms (Kafka, Spark, Cassandra, etc) Aerospike experience is a plus.
• Experience with production deployments of Kubernetes Cluster
• Experience in automating provisioning and managing Hybrid-Cloud infrastructure (AWS, GCP and On-Prem) at scale.
• Knowledge of monitoring platform (Prometheus, Grafana, Graphite).
• Experience in Distributed storage systems such as Ceph or GlusterFS.
• Experience in virtualisation with KVM, Ovirt and OpenStack.
• Hands-on experience with configuration management systems such as Terraform and Ansible
• Bash and Python Scripting Expertise
• Network troubleshooting experience (TCP, DNS, IPv6 and tcpdump)
• Experience with continuous delivery systems (Jenkins, Gitlab, BitBucket, Docker)
• Experience managing hundreds to thousands of servers globally
• Enjoy automating tasks, rather than repeating them
• Capable of estimating costs of various approaches, and finding simple and inexpensive solutions to complex problems
• Strong verbal and written communication skills
• Ability to adapt to a rapidly changing environment
• Comfortable collaborating and supporting a diverse team of engineers
• Ability to troubleshoot problems in complex systems
• Flexible working hours and ability to participate in 24/7 on call support with other team members whenever required.

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud.  We have our own IoT/AI platform and we provide professional services on that platform to build custom clouds for their IoT devices.  We also build mobile apps, run 24x7 DevOps/site reliability engineering for our clients.

We are looking for a friendly, very hands-on technical, and dependable professional with plenty of experience as a backend & cloud engineer to provide site reliability services to our internal teams and end customers. We expect you to deliver with TOP quality & high speed. You must have experience developing and designing amazing UI screens.

This person MUST have:

• BE Computer Science or equivalent
• Cloud app development experience.
• Strong Troubleshooting and debugging skills
• A strong passion for writing simple, clean, and efficient code.

• 3 years of experience with the Django framework and other backend technologies.
• Knowledge of NodeJS
• Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
• Understand how to use a database like Postgres (preferred choice), SQLite, MongoDB, MySQL.
• Experience creating high-performance applications.
• Experience with messaging and broker tools - Rabbitmq, MQTT
• Experience with SQL and NoSQL databases
• Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
• Knowledge of web services
• Proficient understanding of code versioning tools Git.
• Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
• Experience managing AWS infrastructure.
• Hands-on experience in Linux environment.
• Basic understanding of Kubernetes/Docker orchestration.
• Manges existing infrastructure/Pipelines/Engineering tools (On-Prem or  AWS) for the engineering team (Build servers/Jenkins nodes etc.)
• Experience with scrum or other agile software development methodology.
• Excellent verbal and written communication, teamwork, decision making and influencing skills.
• Handle customer calls/emails regarding technical issues for end-users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 3 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives, etc.
• We don't believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 30 days notice period

Roles and Responsibilities

• Managing Availability, Performance, Capacity of infrastructure and applications.
• Building and implementing observability for applications health/performance/capacity.
• Optimizing On-call rotations and processes.
• Documenting “tribal” knowledge.
• Managing Infra-platforms like Mesos/Kubernetes,CICD,Observability (Prometheus/New Relic/ELK),Cloud Platforms (AWS/ Azure),Databases,Data Platforms Infrastructure
• Providing help in onboarding new services with production readiness review process.
• Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
• Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
• Working with Dev team to have in depth understanding of the application architecture

          and its bottlenecks.

• Identifying observability gaps in product services, infrastructure and working with stake

          owners to fix it.

• Managing Outages and doing detailed RCA with developers and identifying ways to

          avoid that situation.

• Managing/Automating upgrades of the infrastructure services.
• Automate toil work.
•  

Experience & Skills

• 6+ years of total experience
• Experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.

• A collaborative spirit with the ability to work across disciplines to influence, learn, and

         deliver.

• A deep understanding of computer science, software development, and networking principles.
• Demonstrated experience with languages, such as Python, Java, Golang etc.
• Extensive experience with Linux administration and good understanding the various

linux kernel subsystems (memory, storage, network etc).

• Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
• Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and
• Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
• Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure

solutions like Microsoft Azure or Google Cloud.

• Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker,

Argo etc.

• Experience in managing and deploying containerized environments using Docker,

Mesos/Kubernetes is a plus.

Who You Are

• Creative thinker and strong problem solver with meticulous attention to detail
• Highly organized, creative, motivated, and passionate about achieving results
• Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
• Able to work both independently and as part of a team
• Systematic problem-solver, coupled with a strong sense of ownership and drive

What you need

• 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
• Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
• Write great quality code using SOLID principles including unit and integration tests.
• Hands-on development experience in an object-orientated programming language like Python.
• Hands-on experience developing task automations
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
• Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
• Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
• Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
• Worked with log and configuration management tool
• Prior experience of working with AWS, Azure, GCP is a plus
• Prior experience of working with Kubernetes, Docker and containers is plus
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
• Documenting your work should be in your DNA

What you get

• A chance to develop and build something (probably from scratch) which you can be proud of
• Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
• Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
• Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
• Identify process gaps and implement process improvements to increase operational reliability
• Drive standardization efforts across the services, infrastructure, systems, and practices
• Develop Systems & Tools to help with Development team to uphold the Reliability principles

About the Role

Dremio’s SREs ensure that our internal and externally visible services have reliability and uptime appropriate to users' needs and a fast rate of improvement. You will be joining a newly formed team that will spearhead our efforts to launch a cloud service. This is an opportunity to join a very fast growth startup and help build a cloud service from the ground up.

Responsibilities and Ownership

• Ability to debug and optimize code and automate routine tasks.
• Evangelize and advocate for reliability practices across our organization.
• Collaborate with other Engineering teams to support services before they go live through activities such as system design consulting, developing software platforms and frameworks, monitoring/alerting, capacity planning and launch reviews.
• Analyze and optimize our core product by developing and implementing reliability and performance practices.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Be on-call for services that the SRE team owns.
• Practice sustainable incident response and blameless postmortems.

Qualifications

• 6+ years of relevant experience in the following areas: SRE, DevOps, Cloud Operations, Systems Engineering, or Software Engineering.
• Excellent command of cloud services on AWS/GCP/Azure, Kubernetes and CI/CD pipelines.
• Have moderate-advanced experience in Java, C, C++, Python, Go or other object-oriented programming languages.
• You are Interested in designing, analyzing and troubleshooting large-scale distributed systems.
• You have a systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• You have a great ability to debug and optimize code and automate routine tasks.
• You have a solid background in software development and architecting resilient and reliable applications.

• 5+ years of software development or site reliability engineering or equivalent experience
• Skilled at problem solving, algorithms, and data structures
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Configuration automation using Ansible or equivalent tools
• Exposure to Windows, Linux administration skills
• Project management tools like Jira, Trello
• Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
• Familiarity with basic networking, security and cloud engineering concepts
• Team player who is eager to help others to succeed through mentoring and leading by example
• Highly collaborative with effective written and verbal communication skills