ROLES & RESPONSIBILITIES:
• A thorough study of the brand, its values, deliverables, upgrade systems and good communication skills with the client is required.
• A thorough study of the existing product list and their materials is required.
• Management of front desk operations & point of sales
• Receive and respond to customer enquiries as required
• Acquire a thorough understanding of Key customer needs and requirements
• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Engagement in Strategic Planning of Sales and BD
• Setting up meetings with the prospective clients
• Presenting product/ service demonstrations to the client
• Establishing new business links
• Seek new opportunities through networking, cold calling, and social media channels
• Expand the relationships with existing customers by continuously proposing solutions that meet their requirements
• Custom orders or modifications: If there are any requests to personalise the size / material / module / design of an existing product, all the details must be coordinated with the support of the Product
• Design Head (PDH). All inputs need to be communicated with the client, keeping the PDH in Email CC. All finalised details must be thoroughly mentioned in the email and the Proforma invoice before payment confirmation
• Organise to send swatches when asked by clients. All the swatches need to be tagged with the correct coding that is registered by both parties (Client and Design studio)
• Prepare Proforma Invoice as per finalised requirement in the standard software used by the company.
• Ensure all client records are well maintained, accurate and current.
• Organise for payments, provide necessary information and make sure for timely sales. Keep accounts department informed and in email CC at all times.
• Ensuring payment and cash transaction are carefully managed for accuracy and consistency.
• Communicate sales with accounts department and OM at all times.
• Send order confirmation email (As per draft) once the payment is cleared. All such details to be confirmed with OM before sending
• Details will be > Estimated production time, and tentative Delivery date > Shipping time frame > Details with regards to any changes in order before xxx time
• Delivery confirmation email: All necessary information to be gathered from client (As per draft)
> Billing details (Name, address, GST no)
> Shipping details (Name, address, contact person who will receive the consignment)
> Information for Unloading of material
> Width for entry of big sized tempo through the lane / entry gate > Alloted space for parking, and unloading of material, distance to the elevator . staircase
> Floor no / number of flights for stairway
> Availability of service elevator OR Availability of Passenger elevator
> Width of Staircase. Furniture placement guidance / actual space for to keep material.
> Update Client for scheduled timings and any other important communication.
> Keep the client informed if there are any delays with the order, or schedule the exact delivery date in accordance to their availability.
Post Delivery:
• Update from client post delivery and acceptance of goods. Logistics Incharge, SM & OM to be informed of the status of the delivery. Any update or details to be immediately communicated via email to keep record of the conversation.
• Any mishaps or grievances to be addressed by email followed with the necessary acton / solution after consulting with the OM.
• After Sales Service: Thank you email - stating Warranty details
• Assembly Booklet and arrange a video call for assembly assistance, if required.
• Returns & Damages.
• Resolve any complaints, additional requirements post delivery
of goods. All information to be communicated to the necessary department. Any rework, design update, product replacement to be communicated with the OM & OP and PDH. Commitments and solution to be addressed only after approval of the OM.
• Maintaining files and filing system
• Completion of administrative tasks as assigned by Office Manager
• A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Take feedback from customers and share it with support teams
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Liaise with other managers to plan future development and strategies for the overall growth of the company.
Follow Cutshort