UI/UX Engineer

Location: HSR, Bangalore

Employment Type: Full-Time

Must Known Language: Kannada, Hindi and English

Role Overview:

We are looking for a full-time Admin who can focus on managing office facilities and ensuring smooth day-to-day operations.

Key Responsibilities:

• Handle all facility-related tasks such as plumbing, repairs, maintenance, and general upkeep.
• Coordinate with vendors, electricians, cleaners, and other service providers.
• Oversee office security and ensure smooth functioning on the ground.
• Support the receptionist only if needed (as a backup).

Working Days: Tuesday – Sunday (Monday off)

Preferred Candidate Profile:

• Experience: Prior experience in office administration, facility management, or a similar role.
• Skills: Strong organizational skills, vendor management, problem-solving, and the ability to handle day-to-day office operations independently.

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

Prepare Agreement of Sale & Sale Deed

Follow up with the customers for Payments, Registrations

Coordination with Banker for Loan Process

Update Customer Database

Should resolve Customer queries by coordinating with the Civil Team

Should take updates from the Projects Team regarding their flats and update customers

Should prepare MIS Reports

End to End Process from the purchase of the flat till handover process

We are looking for a Full Stack developer who is dedicated to his craft, writes code that is proud of and can hit the ground running. We need you to write beautiful code to a high standard, in a timely and scalable way that improves the code-base of our products in meaningful ways. You will be a part of a creative team that is responsible for all aspects of the ongoing software development from the initial specification, to developing, testing and launching. What do we need? You will be responsible for managing backend architecture. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring performance and responsiveness to requests from the web or mobile app. A basic understanding of front-end technologies

Required Skills:

• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Proficiency with JavaScript frameworks such as Angular 4+
• Proficiency with spring boot, hibernate, data JPA.
• Familiarity with Docker and Microservices
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Mandatory Skills:

• Spring Boot
• Hibernate
• Data JPA
• Angular 4+
• HTML
• CSS