ServiceNow Developer

Job Summary:

We are seeking a highly skilled and hands-on UI Developer with strong expertise in React.js and JavaScript to join our front-end engineering team. The ideal candidate will have at least 5 years of experience in developing scalable, high-performance, and user-centric web applications. You will be expected to contribute immediately, owning development tasks end-to-end — from design and coding to performance tuning and deployment.

 Key Responsibilities:

• Design and develop responsive, high-quality user interfaces using React.js, JavaScript, HTML5, and CSS3.
• Collaborate closely with UX designers, backend developers, and product managers to translate business requirements into technical implementations.
• Write clean, efficient, and reusable code following best practices and modern front-end standards.
• Optimize components for maximum performance and scalability across various browsers and devices.
• Participate in code reviews, ensuring adherence to coding standards and best practices.
• Troubleshoot, debug, and resolve UI-related performance or compatibility issues.
• Stay up to date with emerging front-end technologies and continuously enhance the development process.

 Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 5+ years of professional experience in front-end/UI development.
• Deep hands-on experience with React.js and core JavaScript (ES6+).
• Strong understanding of HTML5, CSS3, and modern UI frameworks/libraries.
• Experience with React hooks, state management (Redux or Context API), and component-based architecture.
• Familiarity with RESTful APIs and integration of front-end applications with backend services.
• Experience with Webpack, Babel, NPM/Yarn, and modern build tools.
• Solid understanding of version control systems (Git).
• Strong debugging and performance optimization skills.
• Ability to deliver results in a fast-paced, agile environment.

 Good to Have Skills:

• Experience with TypeScript, Next.js, or React Native.
• Knowledge of testing frameworks such as Jest, Mocha, or React Testing Library.
• Familiarity with CI/CD pipelines and DevOps tools.
• Understanding of UI/UX design principles and ability to collaborate effectively with designers.
• Exposure to cloud environments (AWS, Azure, or GCP).
• Experience in performance profiling and accessibility (a11y) best practices

Responsibilities

• Work in a fun and fast-paced environment.
• Participate in requirements gathering, design, development, QA, support.
• Communicate with different stakeholders such as QA, Project Managers and Product Owners
• Discover, evaluate, and implement new technologies to maximize development efficiency.
• Groom, mentor and upskill team members with modern technologies and development practices

Key Competencies:

• 5-8 Years of relevant experience in front-end development.
• At least 5-4 years of working experience with the React ecosystem.
• In-depth knowledge of TypeScript, CSS, and HTML.
• Strong proficiency in Vanilla JavaScript, DOM, Browser API’s and ES6 Features.
• Strong Knowledge of State Management with React and relevant workflows.
• Good Understanding of Modern frontend workflows with NPM, Webpack, Babel etc.
• Knowledge of modern programming paradigms like functional and reactive programming.
• Knowledge of testing frameworks including Chai, Mocha and Sinon or equivalent.
• Experience with using browser-based dev tools for trouble shooting and enhancing the performance.

Good to have skills:

• Knowledge of cloud-based services like AWS and GCP.
• Working knowledge of Video streaming and playback
• Knowledge of modern programming paradigms like functional and reactive programming.

JOB SUMMARY

Position - Lead UI 

Location - Bangalore. 

Take part to the development and the maintenance of the FM SAAS Platform.

• Write technical designs (conception, architecture, data model)
• Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)
• Develop and maintain the platform
• Support UI developers
• Identify and resolve incidents
• Representing FM in global UI architecture meetings

JOB RESPONSIBILITIES

Customers

Delight our customers by:

• Delivering high quality, bug free software
• Respecting customer commitments
• Respecting UX designs
• Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed
• Providing expected effort to solve customer issues
• Understanding fully the FM Strategy

Teamwork

Work together by:

• Providing a transparent reporting to both the scrum team and the UI team
• Helping other team members to achieve their commitments
• Sharing knowledge
• Driving other UI developers
• Working closely with his/her scrum team
• Working closely with the FM UI team
• Working closely with QA
• Working closely with SRE
• Working closely with the global UI team
• Working closely with the UX team

Innovate

Innovating by:

• Keeping in touch with latest technologies
• Sharing (business/technical) ideas with the team and the management
• Proposing new development tools
• Proposing enhancement to our CI/CD processes

Improve (KPI’s)

Constantly improving by:

• Being proactive and autonomous
• Actively participating to retrospective
• Communicating with other BT UI teams
• Helping others

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Required Skills

• IT Master’s Degree or equivalent such as Engineering school
• Strong/proven knowledge of Javascript development language
• Strong/proven knowledge of React and its usual ecosystem
• Basic knowledge of Docker
• Strong analytical and algorithmic skills
• Strong communication skills
• Autonomy
• Adaptability
• Team working skills
• Ability to propose and discuss API contract with backend tech leads
• Heightened sense of client service
• Quality and documentation
• Sense of responsibility
• Strong attention to detail

Good to have Skills

• Rigorous, methodical and organized
• Ability to work both independently and within a team
• Knowledge about Single spa
• Knowledge about Kubernetes
• Knowledge about GitLab
• Knowledge about ArgoCD
• Knowledge of SWIFT banking environment would be an advantage
• Knowledge of Open Banking would be an advantage
• Mastery in software engineering tools

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Technical Lead – Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings. 

What you can expect as a Technical Lead at HappyFox:

• You will consistently ship features and improvements and lead a team of engineers working on our product roadmap.
• You will oversee software architecture, Git workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality.
• You will actively work towards identifying, minimizing, and managing technical debt in the codebase.
• You will improve the development experience and the quality of the codebase. 
• You will define our internal standards for coding style, maintainability, and best practices for a large-scale web application. 
• You will uphold the best practices and coding standards for the team through code review and technical feedback.
• You will take responsibility for key technical architecture and design decisions.
• You will take ownership of the stability and performance of the services that you work on.
• You will contribute to the strategic vision and long-term roadmap in your area of expertise.

You should apply if:

• You have 2+ years of experience in a technical lead role designing and building single-page web applications.
• You have 8+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have deep knowledge of HTML, CSS, and JavaScript
• You have experience building single-page apps and a good understanding of the best practices and coding patterns.
• You have a passion to dig into technically complex problems to troubleshoot and figure out a solution.
• You have a desire to continuously improve and ship the best quality product.
• You have a pragmatic approach to making sure technical decisions align with actual business needs.
• You have a good understanding of the trade-offs when building for product value, reliability, or performance.
• You have excellent communication skills with the ability to discuss and explain your point of view clearly and effectively.

The candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using Angular, JavaScript, HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design.

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code
• Experience with user interface design.

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 1+years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object-oriented web applications in Angular, JavaScript, HTML5, and CSS3

• Experience with Word press
• Experts in HTML To Word press theming
• Plugin Creation and Management
• Able to develop the theme. Mastery of HTML, CSS, PHP and jQuery;
• Experience with object-oriented programming
• Experience with mobile platforms.
• Experience with the following technologies OOAD/OOPS (Object Oriented Programming) PHP 5, MySQL 5, any framework like Zend/Symfony/CakePHP, etc.
• Strong understanding and hands-on in HTML, DHTML, XML, CSS, JavaScript, JQuery/Prototype and AJAX.
• Very strong understanding of database technologies and SQL Optimization.
• A clear understanding of product development environment and methodologies.
• Experience in SVN/GIT Hub/Beanstalk
• Familiarity with web technology trends (Web 2.0) and the evolution of the Internet.
• Experience with Word press is mandatory, other CMS/framework experience will be an added advantage.
• Experience with Word Press Theme, Widgets, and Plugin customizing and developing new word press themes, Plugin modification/development, and widgets development.
• Expert knowledge in Word press installation, configuration, administration, security, and optimization.
• Desired Experience in customizing existing 3rd party themes, Plugin.