Expansion Manager - North

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Steps AI is an AI platform that automates customer support and sales for e-commerce brands across websites, WhatsApp, and Instagram. We're looking for a Product Designer to own the complete design experience - from understanding user problems to shipping polished interfaces.

What you'll do:

• Own the design for our web dashboard, chat widgets, and mobile experiences end-to-end
• Map user journeys, define information architecture, and create intuitive flows
• Build wireframes, prototypes, and high-fidelity designs in Figma
• Talk to real customers to understand pain points and validate design decisions
• Work directly with engineers and founders to ship fast
• Build and maintain a scalable design system

What we're looking for:

• 1-3 years as a Product Designer, UI/UX Designer, or similar role (SaaS or product company preferred)
• Strong Figma skills - flows, wireframes, prototypes, component libraries
• You think in user problems first, pixels second
• Can balance speed with quality - we ship fast, not perfect
• Based in Hyderabad or willing to relocate immediately
• Portfolio is mandatory - show us your process, not just final screens

What you get:

• You're the first design hire - every product decision has your fingerprint on it
• Direct access to founders, engineers, and real customers
• Real product with real users - your work ships and gets used
• A team that works hard, enjoys what they do, and grows together

Job Title: Data Science Trainer

Location: Coimbatore

Employment Type: Full-time

Job Summary:

We are seeking an experienced and passionate Data Science Trainer to deliver engaging and practical training sessions to students or professionals. The trainer will design curriculum, prepare materials, and guide learners in developing data science skills through real-world projects and case studies.

Key Responsibilities:

• Develop and deliver comprehensive training programs on Data Science concepts, tools, and techniques.
• Teach topics including but not limited to:
• Data Analysis (NumPy, Pandas, Data Cleaning, EDA)
• Data Visualization (Matplotlib, Seaborn, Plotly)
• Statistics & Probability (Descriptive, Inferential)
• Machine Learning (Supervised & Unsupervised Algorithms, Model Evaluation)
• Deep Learning (Neural Networks, TensorFlow, PyTorch – if applicable)
• Big Data Tools (Hadoop, Spark – if applicable)
• Provide hands-on training with industry-relevant datasets and projects.
• Prepare lesson plans, assignments, assessments, and evaluation reports.
• Mentor learners individually to ensure conceptual clarity and practical application.
• Keep training content updated with the latest industry trends and technologies.
• Collaborate with the academic or corporate training team for curriculum improvement.

Required Skills & Qualifications:

• Bachelor’s/Master’s degree in Computer Science, Statistics, Mathematics, or related field.
• Proven experience in Data Science, Machine Learning, and Data Analytics.
• Proficiency in Python (NumPy, Pandas, Scikit-learn, etc.) and SQL.
• Strong understanding of statistical concepts and their application in data analysis.
• Experience with visualization tools like Tableau/Power BI is a plus.
• Excellent communication and presentation skills.
• Ability to simplify complex concepts for learners with varied backgrounds.
• Prior teaching/training experience preferred.

• Developer will be responsible for managing back-end services and the interchange of data between the server and the users.

• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

• Knowledge of PHP web frameworks (Code igniter, Magento, Laravel etc).

• Should have experience in Word Press, Code igniter / Laravel or at-lease 1 MVC framework of PHP.

• Proficiency in HTML5, CSS3, and JavaScript JQuery.

• Good communication.

• Team worker.

• Ability to handle projects.

• Good problem-solving skills.

Roles & Responsibilities

• Implement comprehensive strategies to improve onboarding metrics
• Develop & execute events for startups. Help them connect and network
• Evaluate & filter potential startups and get them onboarded to the PedalStart Community
• Analyse startups' needs and offer solutions and guidance to help in their growth and chase critical metrics
• Monitor and analyse the performance of all campaigns, assessing key performance indicators (KPIs) & return on investment (ROI)
• Work on multiple ongoing projects, ensuring efficient multitasking and successful execution

Desired Skill Set

• Basic Experience- Prior experience in Sales/Account Management (06 months - 2 years)
• Love for Startups - Basic understanding of startup ecosystem and how they function
• Ownership: - Own each piece and execute it as an entrepreneur
• Structured Problem Solving: Tackle complex situations through effective and structured problem-solving and out-of-the-box thinking
• Ability to Hustle - Fail Fast, Try Again. Roll up your sleeves and get work done
• Initiative: Pick up things on your own, regardless of whether it's assigned to you
• Teamwork: Contribute to the strong team ethic and work towards the success of the entire team

Employment Type - Full-time

CTC- INR 4-7 LPA

Note: We work 6 days a week from our office.

• Location: Spring House Coworking, Grand Mall, Gurgaon - 122002

I

       Dot Net Developer

1. Should have experience in.Net Core .
2. Should have knowledge in SQL – Intermediate
3. Should have worked on.Net WPF – Intermediate
4. Should have .Net Web Apis – Basic
5. Basic knowledge onAzure Dev Ops (Event Hub & ADF) 
6. .Net C# (for custom libraries) – Intermediate
7. System Platform - Basic 
8. Should have excellent communication skills both verbal and written.
9. Should be comfortable working in UK/US shifts.
10. Excellent interpersonal and customer service skills.
11. Excellent organizational skills and attention to detail.
12. Excellent time management skills with a proven ability to meet deadlines.

Experience : 2-5 Years

Job Location :Pune/Remote
Job Timings : 2:30pm-11:30pm