Security Delivery Lead

Service Owner / Delivery Manager – Salesforce

Experience: 11–17 Years

Location: Chennai / Indore

Work Mode: Hybrid

Job Overview

We are looking for an experienced Service Owner / Delivery Manager to manage end-to-end Salesforce service operations across multiple Salesforce orgs. The ideal candidate will be responsible for SLA governance, production support, team capacity planning, service improvements, audit and compliance, and security management.

Key Responsibilities

• Manage end-to-end service ownership across multiple Salesforce orgs.
• Monitor production tickets and ensure compliance with SLAs and IT service governance standards.
• Manage support team capacity, ticket volumes, leave planning, and resource availability.
• Review support tickets for completeness and compliance with established guidelines.
• Identify service improvement opportunities and cost optimization initiatives.
• Monitor Salesforce releases and assess their potential impact on production environments.
• Maintain service documentation and lead monthly service review meetings covering org health and service performance.
• Conduct User Access Reviews every six months.
• Ensure compliance with IT change management processes, audit requirements, and security guidelines.
• Prepare and review security documentation, including Authorization Concepts and Logging Concepts.
• Coordinate end-to-end security activities, including SAST and Fortify scans.
• Participate in sprint planning and identify opportunities for second-level support teams to assist development teams.
• Lead discussions on backup and archiving strategies, security tools, and related proof-of-concept assessments.
• Support ITS Project Managers with service planning and operational capacity updates.

Required Skills & Expertise

• Strong experience in Salesforce service ownership and service delivery management.
• Experience managing production support, incident management, ticketing systems, and SLA governance.
• Knowledge of ITSM processes, change management, audit, and compliance.
• Experience with user access reviews, security assessments, SAST, and Fortify.
• Strong stakeholder management, communication, coordination, and problem-solving skills.
• Experience in capacity planning, service reporting, and continuous improvement.
• Familiarity with Salesforce releases, production environments, backup, and archiving practices.

Job Title : L2 Operations Lead – Identity & Access Management (IDAM)

Experience : 5+ Years

Location : Gurugram Sector 59, Haryana

Work Mode : Hybrid

Support Level : L2 Operations

Domain : Identity & Access Management (IDAM)

Job Summary :

We are looking for an experienced L2 Operations Lead – IDAM to manage and support enterprise Identity and Access Management services. The ideal candidate should have hands-on experience with Azure AD (Microsoft Entra ID), Active Directory, Okta, CyberArk, access provisioning, and ITSM processes.

The role involves handling L1 / L2 escalations, troubleshooting identity and access issues, supporting privileged access management, maintaining operational documentation, participating in incident reviews, and coordinating with L3 engineering and other infrastructure teams to ensure service stability and security.

Mandatory Skills : IDAM, IAM, L2 Operations, Azure AD, Microsoft Entra ID, Active Directory, Okta, CyberArk, PAM, SSO, MFA, Access Provisioning, PowerShell, ServiceNow, Incident Management, ITIL, Identity Governance.

Key Responsibilities :

• Provide L1 / L2 operational support for Identity and Access Management services in an enterprise environment.
• Manage end-to-end incident resolution, from L1 / L1.5 escalation through investigation, resolution, and closure.
• Administer user access provisioning, modification, de-provisioning, and application access requests.
• Troubleshoot Azure AD, Active Directory, Okta, SSO, MFA, authentication, authorization, and access-related issues.
• Support CyberArk operations, privileged access management (PAM), and access control processes.
• Investigate directory service misconfigurations, access failures, and identity-related connectivity or routing issues.
• Maintain accurate ServiceNow tickets with clear investigation details, resolution steps, and closure notes.
• Participate in Major Incident Management (MIM) calls and assess whether incidents meet major incident criteria.
• Support root cause analysis (RCA), problem management, and change management activities.
• Maintain and update standard operating procedures (SOPs), knowledge-base articles, and operational documentation.
• Perform or coordinate backup and restoration of IAM service configurations, as applicable.
• Prepare periodic and on-demand operational reports, analyze incident trends, and present service performance updates.
• Lead or facilitate monthly service review meetings and participate in weekly engineering calls.
• Coordinate with Hosting, Network Security, DLP, Malware Protection, and other infrastructure teams to resolve cross-functional issues.
• Coordinate with relevant vendors for break-fix support and replacement of applicable infrastructure components.
• Support access-request certification and validation activities as part of Tier 0 access operations.
• Identify opportunities to automate repetitive IAM operations using PowerShell and other supported tools.
• Follow security policies, access governance standards, and operational compliance requirements.

Required Technical Skills :

• Identity & Directory Services : Azure AD (Microsoft Entra ID), Active Directory.
• Identity and Access Management : User lifecycle management, access provisioning, de-provisioning, access reviews, and entitlement management.
• SSO & Authentication : Single Sign-On (SSO), Multi-Factor Authentication (MFA), authentication and authorization troubleshooting.
• Privileged Access Management : CyberArk administration and operational support.
• Identity Platform : Okta administration and troubleshooting.
• ITSM : ServiceNow incident, problem, and change management.
• Scripting : PowerShell for troubleshooting, administration, and operational automation.
• Documentation & Reporting : SOPs, knowledge-base management, incident reporting, and trend analysis.

Preferred Tools & Technologies :

• Semperis
• Veza – Identity Security Posture Management (ISPM) and entitlement management
• CrowdStrike
• Microsoft Defender

Experience Requirements :

• 5+ years of relevant experience in Identity & Access Management, identity operations, or directory services administration.
• Hands-on experience in L2 production support and incident management.
• Experience supporting enterprise IAM environments with Azure AD, Active Directory, Okta, and / or CyberArk.
• Understanding of 24x7 operational support, escalation management, and service restoration processes.
• Experience working with ITIL-based incident, problem, and change management processes.
• Ability to coordinate with L3 engineering teams, security teams, infrastructure teams, and external vendors.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Good verbal and written English communication skills.

Preferred Certifications :

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Okta Certified Professional
• CyberArk Defender
• Agile Practitioner Certification

Ideal Candidate Profile :

The ideal candidate is a hands-on IAM operations professional with strong troubleshooting skills, experience handling L2 escalations, and the ability to coordinate operational activities across multiple teams. Candidates with practical experience in directory services, SSO/MFA, privileged access management, access lifecycle operations, and ServiceNow are preferred.

Job Title : L2 Operations Lead – Malware Tools

Experience : 10+ Years

Location : Gurugram

Work Mode : Hybrid – 2 Days in Office

Employment Type : Full-Time

Engagement Duration : 6+ Months

Number of Positions : 1

Support Level : L2 Operations

Domain : Endpoint Security & Malware Protection

About the Role :

We are looking for an experienced L2 Operations Lead – Malware Tools to manage and support enterprise endpoint protection and malware security platforms, with a primary focus on CrowdStrike. The ideal candidate will have strong expertise in endpoint detection and response (EDR), malware investigation, incident management, and endpoint security operations.

The role involves monitoring security platforms in a 24×7×365 support environment, resolving Level 2 incidents, troubleshooting endpoint security agents, and escalating complex issues to L3 teams when required. The candidate will also collaborate with cross-functional security and infrastructure teams to maintain effective endpoint protection and minimize recurring incidents.

Mandatory Skills :

CrowdStrike Falcon, EDR, Endpoint Security, Malware Detection & Investigation, Alert Triage, Threat Containment, Microsoft Defender, ServiceNow, SIEM/SOAR (Splunk), Windows Server, Incident Management, 24×7 Operations Support, and Python/PowerShell Scripting.

Key Responsibilities :

• Manage end-to-end security incident handling, from L1/L1.5 escalation through investigation, resolution, and closure.
• Monitor and support endpoint protection and malware security platforms in a 24×7×365 operational environment.
• Administer and maintain CrowdStrike Falcon and other endpoint detection and response (EDR) solutions.
• Investigate malware alerts, perform alert triage, assess risks, and implement appropriate containment and remediation actions.
• Troubleshoot endpoint security agent issues, including installation, deployment, connectivity, health monitoring, and performance.
• Install, configure, update, and maintain antivirus and endpoint protection solutions across servers.
• Manage endpoint security consoles, agent updates, patching, platform upgrades, and configuration changes.
• Escalate complex incidents to L3 teams with detailed investigation findings, impact assessments, and recommended actions.
• Maintain accurate and up-to-date incident records in ServiceNow, including investigation details, resolution steps, and closure notes.
• Participate in Root Cause Analysis (RCA) reviews and implement corrective and preventive measures.
• Develop and maintain Standard Operating Procedures (SOPs), troubleshooting guides, and knowledge-base articles.
• Analyze incident trends and recurring alerts to improve detection effectiveness and reduce repeated incidents.
• Collaborate with DLP, Hosting, Network Security, Identity and Access Management (IDAM), and other infrastructure teams to resolve cross-functional issues.
• Ensure compliance with client security policies, operational procedures, and established service-level agreements (SLAs).
• Provide clear incident updates, communicate security risks promptly, and recommend appropriate mitigation measures.

Required Technical Skills :

• Endpoint Security & EDR : Strong hands-on experience with endpoint protection, antivirus, and EDR technologies.
• CrowdStrike Falcon : Experience in administration, monitoring, policy management, alert investigation, and agent troubleshooting.
• Microsoft Defender : Knowledge of endpoint protection and malware detection capabilities.
• Malware Investigation : Expertise in alert triage, threat analysis, risk assessment, containment, and remediation.
• ITSM : Experience with incident, problem, and change management processes.
• Security Monitoring : Familiarity with SIEM/SOAR platforms and security event analysis.
• Operating Systems : Strong knowledge of Windows operating systems and endpoint security administration.
• Scripting : Basic to intermediate scripting knowledge in Python or PowerShell for troubleshooting and operational automation.
• Monitoring Tools : Familiarity with Splunk, DataDog, and related monitoring or security operations tools.

Tools & Technologies :

• CrowdStrike Falcon
• Microsoft Defender
• ServiceNow
• Splunk SIEM
• SOAR Platforms
• DataDog
• Antivirus and Endpoint Detection & Response (EDR) Solutions
• Windows Server and Windows Operating Systems
• Python / PowerShell

Required Experience & Qualifications :

• 10+ years of overall experience in IT operations, endpoint security, or related security operations functions, with strong hands-on L2 endpoint security experience.
• Proven experience supporting endpoint protection and malware security tools in an enterprise environment.
• Hands-on experience with CrowdStrike Falcon or other enterprise EDR solutions.
• Experience troubleshooting endpoint security agents and resolving security incidents.
• Strong understanding of malware investigation, alert triage, threat containment, and escalation procedures.
• Experience working in a 24×7 operational support environment.
• Good understanding of ITSM processes, including incident, problem, and change management.
• Experience maintaining operational documentation, SOPs, RCA reports, and knowledge-base articles.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal English communication skills.
• Ability to coordinate effectively with L1, L3, and cross-functional infrastructure and security teams.

Preferred Certifications :

• CrowdStrike Falcon Administrator
• Microsoft Certified: Security Operations Analyst Associate (SC-200)
• CompTIA Security+

Key Performance Expectations :

• Timely resolution of L2 incidents within defined SLAs.
• Effective investigation and containment of malware and endpoint security threats.
• Reduced recurrence of incidents through RCA and preventive actions.
• Accurate incident documentation and timely escalations.
• Improved endpoint agent health, security coverage, and operational efficiency.
• Compliance with client security standards and operational procedures.

Ideal Candidate Profile :

The ideal candidate is a hands-on endpoint security professional with extensive L2 operations experience, strong CrowdStrike or EDR expertise, and the ability to independently manage security incidents in an enterprise environment. The candidate should demonstrate sound troubleshooting skills, effective incident coordination, and a proactive approach to improving security operations.

ServiceNow USEM Technical Consultant -(Offshore) Contract Role

· Location- Remote

· Contract- 6 months

Job Description

Position Description:  

The ServiceNow USEM (SecOps) Technical Consultant (Security Operations) is responsible to lead the design, development, and implementation of security operations (SecOps) solutions on the ServiceNow platform. This role is responsible for integrating security workflows, enhancing automation, and optimizing security response processes to ensure robust cybersecurity operations. 

Primary Responsibilities: 

Design, configure, and implement ServiceNow GRC/IRM modules, focusing on Policy, Compliance, and Risk Management frameworks. Develop custom solutions utilizing Flow Designer, Business Rules, Client Scripts, UI Actions, UI Policies, and Script Includes.

Configure Service Portal/Employee Center components, Service Catalog record producers, notifications, inbound email actions, and email-actionable approvals.

Manage Access Control Lists (ACLs) and role-based access designs alongside SLA definitions and task-based SLA behaviors.

Handle update set management and oversee code promotion across development, test, and production instances.

Requirements

Qualifications: 

· 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects

· 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod

· Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes

· Experience configuring notifications and inbound email actions, including email-actionable approvals

· Experience with ACL configuration and understanding of role-based access design

· Experience with SLA definitions and task-based SLA behavior

· Experience with Service Catalog record producers and Employee Center / Service Portal configuration

· Proficiency with update set management and promotion across development, test, and production instances

· ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred 

· Work Experience: 5+ years

· Industry: Technology

Job Title: L2 Post-Sales Engineer – Cisco SSE (Secure Service Edge)

Department: Cybersecurity / Network Security

Location: Bangalore 

Job Type: Full time

Gross Salary: 10 - 12 LPA

Experience: 3–5 Years

Key Responsibilities:

• Lead partial or full deployment of Cisco SSE components under guidance from senior engineers.
• Configure and optimize Cisco (ZTNA, SASE, SWG, CASB).
• Assist in integrating Cisco SD-WAN (Viptela/Meraki) into SSE frameworks.
• Perform Level 2 troubleshooting, including analysing logs, policy behaviour, and network flow.
• Engage directly with client IT teams to provide remote support, training, and resolution planning.
• Contribute to maintaining solution documentation, run books, and knowledge base.
• Participate in upgrade/migration projects and post-deployment optimization efforts.

Technical Skills Required:

• Good understanding of Cisco SD-WAN (routing, security policies, cloud integration).
• Familiarity with SASE architecture, ZTNA, SWG, CASB, and cloud security posture.
• Ability to perform log analysis, packet capture interpretation, and root cause diagnosis.
• Comfort with CLI and web-based interfaces of security/networking tools.
• Basic scripting/automation (Python, Shell) experience is a plus.

Certifications (Preferred but Not Mandatory):

• Cisco Certified Specialist – Security Core / CCNP Security
• Cisco Umbrella and Duo product training/certification
• Other SASE/SSE vendor exposure (Zscaler, Prisma, Netskope) is a plus

📢 We're Hiring | Cybersecurity Consultant | Gurugram

Role: Cybersecurity Consultant

Experience: 7+ Years

Location: Gurugram, Haryana

We are looking for experienced cybersecurity professionals with strong hands-on expertise in security operations, infrastructure security, vulnerability management and incident response.

🔹 Key Responsibilities

• Manage and strengthen security controls across enterprise IT infrastructure.
• Perform vulnerability assessments, remediation tracking and patch management.
• Monitor security alerts, investigate incidents and support threat hunting.
• Implement and manage SIEM, EDR and endpoint security solutions.
• Work on IAM controls, including MFA, SSO, RBAC and privileged access management.
• Support network security, including firewalls, IDS/IPS, segmentation and secure remote access.
• Assist with backup, recovery, disaster recovery and business continuity activities.
• Maintain security documentation, remediation evidence and audit compliance.

🔹 Required Skills

• 7+ years of relevant experience in cybersecurity, security engineering or security operations.
• Hands-on experience with SIEM tools such as Microsoft Sentinel, Splunk, QRadar or ArcSight.
• Knowledge of Microsoft security technologies, including Defender and Entra ID, is preferred.
• Experience with vulnerability management tools such as Tenable, Qualys or CrowdStrike Falcon.
• Strong understanding of incident response, threat hunting, network security and security remediation.
• Experience with EDR, IAM and enterprise security controls.

⭐ Preferred: OT/ICS security, IEC 62443, NIST frameworks, backup/DR and network segmentation experience.

📩 Interested candidates: Please share your updated cv at: snigdhaattheratebeanhr.com

Job Title: Chief Manager – IT Infrastructure & Security

Location: Gurgaon

Experience: 12+ year in same

Qualification: B.Tech/MCA

Preferred Certifications: Palo Alto PCCSE, CyberArk, Nutanix NCP, VMware VCP, CCNP.

Must have exp in Server, network, firewall, edr, virtualization system (vm-ware, dutanix)

Technical Experience Required:

• AWS (Amazon Web Services) and/or Microsoft Azure
• VMware ESX / ESXi
• Windows Server
• Active Directory (AD)
• Kaseya
• DNS & DHCP
• Forcepoint / Websense
• Kaspersky AV
• Cisco networking
• SAN (Storage Area Network)
• Core Networking Tech: VoIP (Voice over IP), VPN (Virtual Private Network), TCP/IP, WAN/LAN/WLAN routing, and switching protocols.

Key Deliverables

Infrastructure Architecture & Operations

• Own the scoping, architecture and design of new infrastructure that will support the business.
• Administer HP Infrastructure, Nutanix HCI, Dell VxRail, VMware, Windows and Linux environments.
• Architect, monitor and maintain Active Directory services, File Services, Server Infrastructure and WAN/LAN/WLAN supporting business-critical systems.
• Be responsible for server, storage, network, security and monitoring hardware, software and services, ensuring they are optimised for availability, stability, integrity, performance and scalability.
• Forecast demand for storage, computing and network capacity, and take appropriate action before capacity limits are reached.
• Maintain IT hardware and software — including servers, peripherals, network nodes, terminals and wiring — manage equipment inventory and the hardware life cycle.

Network & End-User Computing

• Manage LAN/WAN, VPN, Cisco routing/switching and Cisco Meraki WiFi environments.
• Troubleshoot and quickly resolve network issues.
• Oversee end-user computing — laptops, desktops, printers, AV devices, iOS devices/iPad, MDM and endpoint management — and end-user support operations across Head Office, Stores and Warehouse. Security, Identity & Compliance
• Manage Palo Alto firewalls, SentinelOne EDR/XDR, CyberArk PAM, GTB DLP and Forcepoint/ForceScout security platforms.
• Perform regular security monitoring to identify any possible intrusions.
• Manage certificate/PKI and domain/DNS services, including issuance, renewal, rotation and revocation.
• Establish and maintain corporate IT infrastructure standards for configuration and security.
• Ensure IT governance, audit and compliance requirements are met.

Continuity, Backup & Performance

• Define, implement, test and maintain data back-up and recovery protocols to ensure availability.
• Drive business continuity, backup, disaster recovery and infrastructure modernisation projects.
• Be accountable for measuring and optimising application and infrastructure performance, and lead recovery actions after system failures.
• Monitor and maintain infrastructure stability against defined KPIs.

Leadership, Vendor & Governance

• Provide support to, manage and train the IT Infrastructure team.
• Manage vendor relationships, budgets, SLAs and team performance.
• Project-plan with clear and concise communication methods.
• Prepare and maintain documentation of the IT infrastructure.

Additional Technical Competencies

The candidate must have experience in one or more of the following areas:

Network & Infrastructure Engineering

• Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities.
• Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...).
• Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows).
• Experience in managing VMware environment.
• Experience in managing cloud-based infrastructure like AWS/Azure.
• Expertise in windows environment in domain/Forrest/DNS/DHCP. System Administration & Maintenance
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Use of system management tool Kaseya and development of new scripts in this tool for deployment of policies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Manage processes to Create, change, and delete user accounts per request from HR.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Security, Backups & Data Protection

• Skilled in managing websense/forcepoint DLP/Web security.
• Experience in managing Kaspersky antivirus system.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Closely monitoring and developing the procedures for backups of the servers.
• Perform regular file archival and purge as necessary.

Monitoring, Testing & Troubleshooting

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Daily monitor the Server Event Logs, Firewall and other security equipment logs and also the logs of scheduled archival software.
• Test the operating system software, the networking software and also the computer hardware.
• Must possess the initiative to resolve issues before they become critical.

Project Management & Documentation

• To assist IT Head for technical issues on various projects such as support on testing, rolling out and execution of projects.
• Strong written communication skills including documentation.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

We are looking for a Lead DevOps Engineer with strong hands-on experience in AWS, GCP, CI/CD, Kubernetes, Docker, Terraform, Pulumi and DevSecOps. The candidate will lead DevOps teams, drive technical delivery with client stakeholders, design scalable and secure cloud infrastructure, and establish best practices for automation, deployment, reliability, and cost optimization across cloud environments.

### Key Responsibilities

* Lead and mentor DevOps engineers, drive technical execution, and ensure timely delivery of client requirements.

* Engage with client teams and architects to understand requirements, provide technical guidance, and drive solution design and implementation.

* Design, implement, and optimize CI/CD pipelines, GitOps workflows, and automated release processes.

* Architect and manage cloud infrastructure across AWS and GCP (Azure optional) using Infrastructure as Code.

* Lead containerization and orchestration initiatives using Docker, Kubernetes, and Helm.

* Drive DevSecOps, observability, SRE practices, disaster recovery, and cloud cost optimization.

* Troubleshoot complex production issues, drive root cause analysis, and ensure system reliability, security, and performance.

* Collaborate with Development, QA, Security, Architecture, and client teams to drive engineering standards and continuous improvement.

### Mandatory Skills

* 7-9 years of experience in DevOps, Cloud Engineering, or Platform Engineering, including team leadership and client-facing responsibilities.

* Strong hands-on experience with AWS and GCP, including cloud infrastructure, networking, security, and managed services.

* Expertise in CI/CD tools such as Jenkins, Azure DevOps, GitLab CI/CD, GitHub Actions, or equivalent platforms.

* Strong experience with Docker, Kubernetes, Helm, and managed Kubernetes services such as AKS, EKS, or GKE.

* Hands-on expertise in Terraform and Ansible, with experience in Infrastructure as Code and configuration management.

* Experience with GitOps practices and tools such as Argo CD or Flux.

* Strong understanding of Git, branching strategies, release management, and deployment automation.

* Experience implementing DevSecOps practices, including security scanning, secrets management, and vulnerability management.

* Experience with monitoring, logging, alerting, production troubleshooting, and root cause analysis.

* Proficiency in Linux administration, networking fundamentals, and Bash/Python/PowerShell scripting.

* Proven ability to lead teams, manage priorities, communicate with clients, and drive technical decisions independently.

independently.

### Preferred Skills

* Knowledge of SAST/DAST, SBOM, software supply chain security, and security policy enforcement.

* Experience with observability tools such as Prometheus, Grafana, ELK Stack, Datadog, or Splunk.

* Experience with cloud migrations, hybrid environments, disaster recovery, high availability, and cost optimisation.

* Knowledge of service mesh technologies such as Istio or Consul, and API gateways or application gateways.

* Experience with enterprise cloud security, IAM, network security, and infrastructure