NOC

Job Description

Role: Lead Infrastructure Engineer

Job Summary –

We are looking for a self-driven and technically strong IT Infrastructure Lead with 5+ years of experience in 24x7 infrastructure monitoring or NOC operations. Should be capable of managing infrastructure operations teams across servers, cloud environments, network devices, and enterprise monitoring platforms. The candidate should be experienced in leading teams responsible for Windows and Linux servers, cloud-based infrastructure, network device monitoring, SLA-driven incident operations, troubleshooting, reporting, device onboarding, and operational governance. The role requires strong hands-on experience on monitoring tools including PRTG, SolarWinds, Logic Monitor and Zabbix. The candidate should be skilled in onboarding devices, configuring s, validating thresholds, resolving monitoring gaps, creating dashboards, preparing reports, and ensuring infrastructure availability. The ideal candidate should have a leadership mindset focused on grooming the team technically, sharing relevant knowledge, building troubleshooting confidence, and helping engineers grow to the next technical level.

Years of experience needed is 5 to 8 years

Technical Skills:

• Lead L1 infrastructure operations for daily monitoring, incident follow-up, SLA tracking, escalation support, and operational reporting.
• Manage and guide a team handling Windows/Linux servers, network devices, cloud resources, and monitoring tools.
• Monitor infrastructure s related to CPU, memory, disk, service availability, ping loss, latency, interface errors, and device reachability.
• Perform first-level troubleshooting for server, network, cloud, and monitoring-related incidents before escalating to L2/L3 teams.
• Administer monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix for device onboarding, validation, dashboard checks, and basic threshold review.
• Ensure s and incidents are handled within SLA with proper ticket updates, escalation notes, troubleshooting details, and closure comments.
• Coordinate with L2/L3 teams, vendors, application teams, network teams, and cloud teams for faster incident resolution.
• Prepare daily, weekly, and monthly reports covering infrastructure health, trends, SLA status, major incidents, and recurring issues.
• Support planned maintenance activities by managing suppression, maintenance mode, post-change checks, and monitoring restoration.
• Identify repeated s, false positives, and monitoring gaps, and work with technical teams to reduce noise.
• Maintain SOPs, escalation matrices, troubleshooting guides, and monitoring process documentation.
• Mentor and groom L1 engineers on monitoring tools, incident handling, basic troubleshooting, ticket hygiene, and escalation process.

Management Skills:

• Experience in IT infrastructure monitoring or L1/NOC operations.
• Basic troubleshooting knowledge of Windows servers, Linux servers, network devices, and cloud infrastructure.
• Working knowledge of monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix.
• Understanding SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Good knowledge of incident management, SLA compliance, escalation handling, and reporting.
• Ability to manage team workload, guide engineers, and support critical incidents.
• ITIL process knowledge.
• Basic Azure or AWS monitoring knowledge.
• Experience in creating SOPs, runbooks, and operational dashboards.
• Basic PowerShell or Linux command knowledge for troubleshooting.

Certifications Needed:

• Microsoft Certified: Azure Administrator Associate, AZ-104
• AWS Certified SysOps Administrator, Associate
• ITIL Foundation Certification
• Cisco Certified Network Associate, CCNA
• Red Hat Certified System Administrator, RHCSA8.

Position Title: Network Operations Center (NOC) Analyst

Experience Required: 3+ Years

Working Mode: Remote

Preferred Location: Hyderabad / Bangalore / Chennai

Shift Timing: Rotational Shifts (US Timings)

About the Role

We are looking for a proactive and technically strong NOC Analyst to support MSP clients' enterprise network infrastructure. The ideal candidate should have hands-on experience in network monitoring, monitoring tool administration, incident management, basic network troubleshooting, documentation, and coordination with ISP, Field Engineers, and customers while ensuring maximum network availability and SLA compliance.

Mandatory Requirements

·       Strong communication skills with customers and technical teams.

·       Minimum 3+ years of experience in Enterprise NOC / Network Operations.

·       Experience working in 24×7 rotational shift environments.

·       Good understanding of Enterprise Network Monitoring and ITIL-based Incident Management.

·       MSP environment experience.&ITIL Foundation certification.

·       Exposure to AWS/Azure networking is an added advantage.

·       Valid CCNA Certification.( Preferred )

Technical Skills Required

Networking: TCP/IP, DNS, DHCP, Subnetting, IPv4 Addressing, LAN/WAN, VPN

Routing & Switching: Basic troubleshooting of OSPF, BGP; good understanding of VLAN, STP and Trunking

Monitoring Protocols: SNMP, Syslog, NetFlow, Telemetry

Monitoring Tools: SolarWinds, LogicMonitor, Auvik, PRTG, Zabbix, Nagios, ManageEngine

Ticketing Tools: ServiceNow, ConnectWise, Jira, Zendesk

Basic Knowledge: Windows Server, Linux, Network Devices, Firewall Concepts

Key Responsibilities

Network Monitoring

·       Monitor enterprise network infrastructure using monitoring platforms.

·       Integrate and onboard new network devices/nodes into monitoring tools.

·       Configure and maintain monitoring templates, thresholds, and alert profiles.

·       Ensure continuous availability of monitored infrastructure.

Incident Management

·       Monitor alerts and incidents generated from monitoring platforms.

·       Perform ticket triaging, categorization and prioritization.

·       Perform Level-1 and basic Level-2 network troubleshooting.

·       Escalate incidents appropriately and ensure SLA compliance.

Network Troubleshooting

·       Basic troubleshooting of OSPF, BGP, Routing & Switching.

·       Troubleshoot DNS, DHCP, TCP/IP, LAN/WAN, VPN and network reachability.

·       Perform subnet calculations and IP addressing validation.

Monitoring Protocols

·       Hands-on knowledge of SNMP, Syslog, NetFlow and Telemetry.

·       Understand device discovery, performance monitoring, fault monitoring and alert generation.

Coordination & Documentation

·       Coordinate with Field Engineers, ISP providers, Client Technical Teams and internal L2/L3 teams.

·       Track incidents until complete resolution.

·       Prepare RCA, SOP, Incident Reports, Shift Handover Documents, Knowledge Base Articles and Weekly/Monthly Operational Reports.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Notice Period

Immediate Joiners / Short Notice Candidates Preferred.

Job Title : Infra Delivery Lead

Experience : 10+ Years

Joining : Immediate Joiners Only

Location : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida

Role Overview :

We are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).

Mandatory Skills :

IT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.

Key Responsibilities :

• Own end-to-end delivery of L1.5 and L2 infrastructure operations.
• Manage SLA/KPI performance, service governance, reporting and client escalations.
• Lead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.
• Manage Hosting, Network, Database, Cloud and Data Operations teams.
• Oversee change management, patching, backups, disaster recovery and availability.
• Handle resource planning, team management, shift rosters and 24x7 support.
• Manage client relationships, invoicing, contractual obligations and service reviews.
• Drive automation, process improvements and service quality.

Required Skills & Experience :

• 10+ years of experience in IT Infrastructure Operations.
• Strong experience in Infrastructure Service Delivery / Managed Services.
• Experience managing 24x7 multi-tower infrastructure operations and large teams.
• Good understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.
• Hands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.
• Experience in client management, escalations, governance and contract management.
• Excellent communication and stakeholder management skills.

Good to Have :

ITIL 4, AWS / Azure, CCNA / CCNP certifications; exposure to Datadog, PagerDuty and Terraform.

Job Title: Chief Manager – IT Infrastructure & Security

Location: Gurgaon

Experience: 12+ year in same

Qualification: B.Tech/MCA

Preferred Certifications: Palo Alto PCCSE, CyberArk, Nutanix NCP, VMware VCP, CCNP.

Must have exp in Server, network, firewall, edr, virtualization system (vm-ware, dutanix)

Technical Experience Required:

• AWS (Amazon Web Services) and/or Microsoft Azure
• VMware ESX / ESXi
• Windows Server
• Active Directory (AD)
• Kaseya
• DNS & DHCP
• Forcepoint / Websense
• Kaspersky AV
• Cisco networking
• SAN (Storage Area Network)
• Core Networking Tech: VoIP (Voice over IP), VPN (Virtual Private Network), TCP/IP, WAN/LAN/WLAN routing, and switching protocols.

Key Deliverables

Infrastructure Architecture & Operations

• Own the scoping, architecture and design of new infrastructure that will support the business.
• Administer HP Infrastructure, Nutanix HCI, Dell VxRail, VMware, Windows and Linux environments.
• Architect, monitor and maintain Active Directory services, File Services, Server Infrastructure and WAN/LAN/WLAN supporting business-critical systems.
• Be responsible for server, storage, network, security and monitoring hardware, software and services, ensuring they are optimised for availability, stability, integrity, performance and scalability.
• Forecast demand for storage, computing and network capacity, and take appropriate action before capacity limits are reached.
• Maintain IT hardware and software — including servers, peripherals, network nodes, terminals and wiring — manage equipment inventory and the hardware life cycle.

Network & End-User Computing

• Manage LAN/WAN, VPN, Cisco routing/switching and Cisco Meraki WiFi environments.
• Troubleshoot and quickly resolve network issues.
• Oversee end-user computing — laptops, desktops, printers, AV devices, iOS devices/iPad, MDM and endpoint management — and end-user support operations across Head Office, Stores and Warehouse. Security, Identity & Compliance
• Manage Palo Alto firewalls, SentinelOne EDR/XDR, CyberArk PAM, GTB DLP and Forcepoint/ForceScout security platforms.
• Perform regular security monitoring to identify any possible intrusions.
• Manage certificate/PKI and domain/DNS services, including issuance, renewal, rotation and revocation.
• Establish and maintain corporate IT infrastructure standards for configuration and security.
• Ensure IT governance, audit and compliance requirements are met.

Continuity, Backup & Performance

• Define, implement, test and maintain data back-up and recovery protocols to ensure availability.
• Drive business continuity, backup, disaster recovery and infrastructure modernisation projects.
• Be accountable for measuring and optimising application and infrastructure performance, and lead recovery actions after system failures.
• Monitor and maintain infrastructure stability against defined KPIs.

Leadership, Vendor & Governance

• Provide support to, manage and train the IT Infrastructure team.
• Manage vendor relationships, budgets, SLAs and team performance.
• Project-plan with clear and concise communication methods.
• Prepare and maintain documentation of the IT infrastructure.

Additional Technical Competencies

The candidate must have experience in one or more of the following areas:

Network & Infrastructure Engineering

• Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities.
• Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...).
• Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows).
• Experience in managing VMware environment.
• Experience in managing cloud-based infrastructure like AWS/Azure.
• Expertise in windows environment in domain/Forrest/DNS/DHCP. System Administration & Maintenance
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Use of system management tool Kaseya and development of new scripts in this tool for deployment of policies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Manage processes to Create, change, and delete user accounts per request from HR.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Security, Backups & Data Protection

• Skilled in managing websense/forcepoint DLP/Web security.
• Experience in managing Kaspersky antivirus system.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Closely monitoring and developing the procedures for backups of the servers.
• Perform regular file archival and purge as necessary.

Monitoring, Testing & Troubleshooting

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Daily monitor the Server Event Logs, Firewall and other security equipment logs and also the logs of scheduled archival software.
• Test the operating system software, the networking software and also the computer hardware.
• Must possess the initiative to resolve issues before they become critical.

Project Management & Documentation

• To assist IT Head for technical issues on various projects such as support on testing, rolling out and execution of projects.
• Strong written communication skills including documentation.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Very strong infra engineer to administer Linux based VMs (and few Windows VMs as well).

Must have strong knowledge and hands-on on docker, Kubernetes

Must be good at monitoring (AppDynamics, Prometheus, Grafana) and logging (Splunk)

Develop automation scripts using Shell and Python. Must have good knowledge in Ansible.

Should be good at optimize/finetune server configurations.

 Should be good in troubleshoot issues and fix them.

L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Primary Skills:

• L2 Production Support, Event Management / Mission Control, ServiceNow, Production Monitoring, Splunk / AppDynamics / ThousandEyes

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.

Greetings from NAM Info Private Limited

Job Description :

Linux System Administrator

Job Title: Linux System Administrator

Experience: 4–6 Years

Location: Olympus STP – IT, Mumbai

Employment Type: Full-Time

Job Summary

We are looking for an experienced Linux System Administrator with strong knowledge of Unix/Linux operating systems, server administration, system monitoring, troubleshooting, and performance optimization. The candidate will be responsible for maintaining Linux server infrastructure, ensuring system availability, security, and optimal performance.

Key Responsibilities

• Install, configure, and maintain Linux servers, including RHEL, CentOS, Ubuntu, and SUSE.
• Manage system boot processes, kernel parameters, services, and package updates.
• Perform server hardening and regularly apply security patches.
• Monitor server health, performance, and availability using tools such as Nagios, Zabbix, Grafana, Prometheus, or ELK.
• Perform proactive performance tuning and capacity management.
• Troubleshoot Linux system errors, crashes, and performance bottlenecks.
• Ensure high availability, system uptime, and operational stability.
• Execute routine system maintenance and support infrastructure operations.
• Maintain system documentation and follow IT operational procedures.

Mandatory Skills

• Strong Unix/Linux fundamentals and command-line proficiency.
• Hands-on Linux System Administration experience.
• Experience with RHEL, CentOS, Ubuntu, or SUSE.
• Knowledge of system boot processes, kernel parameters, and package management.
• Experience in server hardening and security patching.
• Linux troubleshooting and performance monitoring.

Preferred Skills

• Monitoring tools: Nagios, Zabbix, Grafana, Prometheus, or ELK.
• Shell scripting and automation.
• Knowledge of system performance tuning and infrastructure monitoring.

Candidate Profile

• 4–6 years of relevant experience in Linux/Unix System Administration.
• Strong troubleshooting and analytical skills.
• Good communication and coordination skills.
• Ability to work independently and support critical infrastructure operations.

Job Title: TechOps Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 6 Month-2 years (Excluding Internship)

Shift Timing: 2 PM to 11 PM IST

Role Overview

We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1 years of experience as a Site Reliability Engineer, Technical project coordinator role.
• Proven experience of SRE or Technical Project Coordination with IoT or connected devices based platforms.
• Experience with incident management and on-call best practices. Provide support to on call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Hands-on experience with AWS Cloud and IaC tools such as Terraform or Ansible.
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.