Operations Manager

We are seeking an experienced AI Architect to design, build, and scale production-ready AI voice conversation agents deployed locally (on-prem / edge / private cloud) and optimized for GPU-accelerated, high-throughput environments.

You will own the end-to-end architecture of real-time voice systems, including speech recognition, LLM orchestration, dialog management, speech synthesis, and low-latency streaming pipelines—designed for reliability, scalability, and cost efficiency.

This role is highly hands-on and strategic, bridging research, engineering, and production infrastructure.

Key Responsibilities

Architecture & System Design

• Design low-latency, real-time voice agent architectures for local/on-prem deployment
• Define scalable architectures for ASR → LLM → TTS pipelines
• Optimize systems for GPU utilization, concurrency, and throughput
• Architect fault-tolerant, production-grade voice systems (HA, monitoring, recovery)

Voice & Conversational AI

• Design and integrate:
• Automatic Speech Recognition (ASR)
• Natural Language Understanding / LLMs
• Dialogue management & conversation state
• Text-to-Speech (TTS)
• Build streaming voice pipelines with sub-second response times
• Enable multi-turn, interruptible, natural conversations

Model & Inference Engineering

• Deploy and optimize local LLMs and speech models (quantization, batching, caching)
• Select and fine-tune open-source models for voice use cases
• Implement efficient inference using TensorRT, ONNX, CUDA, vLLM, Triton, or similar

Infrastructure & Production

• Design GPU-based inference clusters (bare metal or Kubernetes)
• Implement autoscaling, load balancing, and GPU scheduling
• Establish monitoring, logging, and performance metrics for voice agents
• Ensure security, privacy, and data isolation for local deployments

Leadership & Collaboration

• Set architectural standards and best practices
• Mentor ML and platform engineers
• Collaborate with product, infra, and applied research teams
• Drive decisions from prototype → production → scale

Required Qualifications

Technical Skills

• 7+ years in software / ML systems engineering
• 3+ years designing production AI systems
• Strong experience with real-time voice or conversational AI systems
• Deep understanding of LLMs, ASR, and TTS pipelines
• Hands-on experience with GPU inference optimization
• Strong Python and/or C++ background
• Experience with Linux, Docker, Kubernetes

AI & ML Expertise

• Experience deploying open-source LLMs locally
• Knowledge of model optimization:
• Quantization
• Batching
• Streaming inference
• Familiarity with voice models (e.g., Whisper-like ASR, neural TTS)

Systems & Scaling

• Experience with high-QPS, low-latency systems
• Knowledge of distributed systems and microservices
• Understanding of edge or on-prem AI deployments

Preferred Qualifications

• Experience building AI voice agents or call automation systems
• Background in speech processing or audio ML
• Experience with telephony, WebRTC, SIP, or streaming audio
• Familiarity with Triton Inference Server / vLLM
• Prior experience as Tech Lead or Principal Engineer

What We Offer

• Opportunity to architect state-of-the-art AI voice systems
• Work on real-world, high-scale production deployments
• Competitive compensation and equity (if applicable)
• High ownership and technical influence
• Collaboration with top-tier AI and infrastructure talent

Job Summary

We are looking for a motivated and result-driven Sales Executive – IT Hardware to join our growing team in Mumbai. The role involves selling IT hardware solutions, building strong client relationships, and driving revenue through both new and existing accounts.

Key Responsibilities

• Identify and develop new business opportunities for IT hardware products
• Manage end-to-end sales cycle from lead generation to closure
• Handle corporate and channel clients and maintain long-term relationships
• Prepare and share quotations, negotiate pricing, and close deals
• Coordinate with internal teams for order processing and timely delivery
• Maintain accurate sales records, client data, and follow-ups
• Achieve monthly and quarterly sales targets
• Stay updated with market trends, competitor activity, and product knowledge

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred)
• 1–4 years of experience in IT hardware sales (desktops, laptops, servers, networking products, peripherals, etc.)
• Strong communication, negotiation, and interpersonal skills
• Good understanding of the IT hardware market and vendors
• Ability to work independently and meet targets
• Proficiency in MS Office and basic CRM tools

Preferred Requirements

• Experience handling B2B/corporate clients
• Existing client network in Mumbai is a plus
• Immediate or short notice period preferred

We are seeking a highly skilled and experienced Subject Matter Expert (SME) to join our team and provide valuable insights and analysis on our cybersecurity training content and competitors. Our business vertical focuses on delivering automated cybersecurity training through a software platform to over 1 million employees of our 150+ global customers. We cater to various industries and diverse backgrounds, with different levels of technical expertise. Thus, we create a diversified variety of content to cater to the training requirements of different user groups and personas. The SME's role will be pivotal in ensuring efficient and effective cybersecurity awareness training by creating high-quality content. 

Responsibilities: 

● Review and evaluate cybersecurity awareness content to ensure accuracy, relevance, and effectiveness. 

● Write industry-specific technical content to cater to the diversified audience.

● Provide feedback and recommendations to improve content quality and alignment with industry standards. 

● Conduct competitive analysis to identify industry trends, best practices, and potential gaps in our offerings. 

● Analyze global competitor strategies and offerings to identify strengths, weaknesses, and opportunities that benefit our customers. 

● Stay up-to-date with the latest cybersecurity trends and industry developments to ensure our offerings remain competitive. 

● Collaborate with cross-functional teams to ensure content is aligned with marketing and sales strategies. 

● Identify and refine complex security problems in a simplified and layman way. 

Qualifications: 

● Bachelor's degree or certifications in cybersecurity, computer science, or a related field.

● Minimum of 3-5 years of experience in cybersecurity content writing and competitive analysis.

● Strong knowledge of cybersecurity concepts and best practices. 

● Experience with analyzing competitor strategies and offerings. 

● Excellent communication and collaboration skills. 

● Strong analytical and critical thinking skills. 

● Self-motivated and able to work independently. 

● Ability to adapt to changing priorities and deadlines. 

If you are a cybersecurity professional with a passion for creating high-quality content and analyzing the cybersecurity industry's latest trends and developments, we encourage you to apply. Join our team and help us deliver top-notch cybersecurity awareness training to our global customers.

What you need to have:

The ideal candidate for this position will be responsible for working on PHP plugins and the PHP developer role.

Job Location: Sultanpur, New Delhi (on-site) 

Job Role: PHP Developer

Design, build, test, integrate, implement and maintain complex or large-scale web pages and web applications. 

• In-Depth knowledge of PHP, HTML, CSS, SQL, XML/Json, AJAX, JQuery, LAMP/WAMP   environments. 
• Expertise in PHP-based e-commerce portals like Magento, Shopify, Woocommerce, etc. 

Duties & Responsibilities: 

• Understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions and reusable components. 
• Development of custom modules of Magento, Shopify, and Woocommerce.
• Integrating Magento / Other Ecommerce applications with other external applications like ERP etc. 
• Write elegant and clean code as a PHP Developer. 
• Implement plugins for Magento, Shopify, Woocommerce, etc. 
• Create clean, well-documented products, software, and services. 
• Work closely with product management, UX designers & QA. 
• Always look for ways to make the UI behave and perform better. 
• Develop technical solutions to complex problems which use ingenuity and creativity.
• Design, code, test, debug and document software according to the functional requirements 

Learn about our Culture: 

Wigzo is a culture-driven company powered by its employees, their vision, and their inspiration. All the employees live by the culture and values that define us. We value people for their talent, personality, competency, and ability to learn and grow. 

We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity and strive to embrace diverse voices and create an inclusive workplace. To know more please visit: https://www.wigzo.com/employee-spotlight/">https://www.wigzo.com/employee-spotlight/

About Wigzo Technologies by Shiprocket:

Wigzo is an e-commerce marketing automation platform in which Shiprocket has acquired a majority stake. Together, we help businesses of all sizes delve deeper into data to unleash possibilities to enhance sales and income. Wigzo enables e-commerce firms to personalize each customer interaction, resulting in increased engagement, retention, loyalty, and lifetime value. 

An Omnichannel marketing automation suite, Wigzo enables you to understand your customers/visitors more intelligently so you market to them what they want and not what you have. It works on real-time customer insights with real-time communication and a personalization engine that helps marketers manage basic communication and also provides dynamic email, personalized notifications, user retention, real-time engagement, real-time content, and much more. 

Wigzo is holding 1000+ customers globally, it’s been 6+ years in the industry, with 100+ e-commerce brands working with us which results in 15 times business growth. For more information please visit our website: https://www.wigzo.com/">https://www.wigzo.com/