Senior User Experience Researcher

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Position Summary

We are seeking a proactive and resourceful HR Generalist to manage day-to-day HR operations

and drive people-centric initiatives across departments. The ideal candidate will support talent

acquisition, employee engagement, policy implementation, compliance, and overall HR strategy.

Key Responsibilities

1. Recruitment & Onboarding

 Coordinate end-to-end recruitment process including job postings, screening,

interviewing, and offer roll-out.

 Facilitate smooth onboarding and induction processes for new hires.

 Work with department heads to forecast staffing needs.

2. Employee Relations & Engagement

 Act as a point of contact for employee queries, grievances, and conflict resolution.

 Drive employee engagement activities and events.

 Conduct stay interviews, pulse surveys, and exit interviews.

3. HR Operations

 Maintain and update HRIS/database for employee records.

 Prepare HR reports and dashboards (attendance, attrition, etc.).

 Manage performance appraisal processes in coordination with leadership.

4. Policy & Compliance

 Implement and ensure adherence to HR policies and labor law regulations.

 Support in drafting and revising company policies and HR manuals.

 Handle documentation, contracts, and compliance audits.

5. Training & Development

 Coordinate training programs and development plans aligned with organizational goals.

 Identify skill gaps and assist in L&D initiatives.

Key Skills & Qualifications

 Bachelor’s degree in Human Resources, Business Administration, or related field

(MBA/PGDM preferred).

 2–4 years of experience in an HR generalist or similar role.

 Strong understanding of labor laws and HR best practices.

 Proficiency with HR software/tools (e.g., Zoho People, Excel, ATS platforms).

 Excellent interpersonal, communication, and problem-solving skills.

 Ability to work independently and collaboratively in a fast-paced environment.

"Fuel the tech conversation: Turn complex IT solutions into daily digital stories."

Key Responsibilities

• Content Creation: Produce high-volume, engaging content including daily blog posts, social media updates, and service descriptions.
• Basic SEO: Implement primary keywords and metadata to improve search visibility using standard SEO tools.
• IT Research: Stay updated on tech trends (AI, Cloud, Software Development) and break them down into easy-to-read content.
• Self-Editing: Maintain a "first-time-right" approach by self-proofreading all work for grammar, tone, and factual accuracy.
• Fast Collaboration: Take direct feedback from the marketing team and deliver revised drafts under tight deadlines.

Education: Any Graduate or college pursuing students with an excellent grasp of written English.

Efficiency: Ability to manage a high volume of tasks in a fast-paced environment.

Tools: Familiarity with Google Workspace, Canva,CapCut, VN and basic AI writing assistants.

Full Stack Engineer

Location: Bangalore

Type: Full-time

Experience: 3-8 years

Our Vision

At Featurely AI, we’re pioneering human behavior simulation, with backing from leading venture capital

firms across Silicon Valley and India. Our leadership team includes veterans from Silicon Valley's most

prestigious tech companies (Nvidia, Google, Meta, Dropbox, Twilio, Amazon, Yahoo!), bringing decades

of combined experience in creating world-changing products.

Why Join Us Now

This is a rare ground-floor opportunity to help shape revolutionary AI technology with exponential

growth potential. We're not just building another app—we're developing solutions that will

fundamentally transform how products evolve.

The Role & Impact

As our Full Stack Engineer, you'll have outsized influence on our core product during this critical growth

phase. You'll collaborate directly with our leadership team to architect and implement solutions that

millions will eventually use. Your code will define the foundation of what we're building.

What You'll Do

• Drive end-to-end development of breakthrough AI-powered features

• Design elegant, scalable solutions across our entire technology stack

• Shape our engineering culture and technical decision-making

• Work at the intersection of cutting-edge AI research and production systems

• Build systems that will scale to support millions of users

What You Bring

• 3+ years of exceptional full-stack engineering experience

• Mastery of modern web frameworks and development practices

• Track record of shipping high-quality, production-ready code

• Strong problem-solving abilities and attention to detail

• Self-direction and comfort with startup ambiguity

Why People Join Us

• Elite Backing: Funded by premier venture capital firms with track records of identifying category

defining companies

• Exponential Growth: Join at the perfect moment—established enough to be stable, early

enough for significant equity upside

• Technology Leadership: Work with futuristic AI technology years ahead of the market

• Exceptional Team: Collaborate with leaders from Silicon Valley's most innovative companies• Competitive Compensation: Top-of-market salary, generous equity, and comprehensive benefits

• Work That Matters: Build technology that meaningfully improve how products evolve and adapt.

We're selective about who joins our team, but we move quickly for exceptional talent. If you're ready to

be challenged and do the best work of your career, we should talk.

1. Work across the entire landscape that spans network, compute, storage, databases, applications, and business domain
2. Use the Big Data and AI-driven features of vuSmartMaps to provide solutions that will enable customers to improve the end-user experience for their applications
3. Create detailed designs, solutions and validate with internal engineering and customer teams, and establish a good network of relationships with customers and experts
4. Understand the application architecture and transaction-level workflow to identify touchpoints and metrics to be monitored and analyzed
5. Analytics and analysis of data and provide insights and recommendations
6. Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
7. Work with the product team in developing new features, identifying solution gaps, etc.​
8. Interest and aptitude in learning new technologies - Big Data, no SQL databases, Elastic Search, Mongo DB, DevOps.​

1. At least 2+ years of experience in IT Infrastructure Management
2. Experience in working with large-scale IT infra, including applications, databases, and networks.​
3. Experience in working with monitoring tools, automation tools
4. Hands-on experience in Linux and scripting.
5. Knowledge/Experience in the following technologies will be an added plus:​ ​ElasticSearch, Kafka, Docker Containers, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, and JMX.

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ANAROCK is the place for you.

Key job responsibilities

·      Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business

·      Participate in meetings regularly with managers to assess issues and to identify and implement improvements for more-efficient operations

·      Provide strong, timely financial and business analytics for decisions by partners and organizational stakeholders

• Negotiation and Cost-Benefit Analysis.
• Decision-Making Skills.
• Creation of Reports and Dashboards.
• Databases analyses.
• Understand Taxes and implications.
• Financial modelling.
• Able to write SOPs and execute processes.
• Analyse a business or organization, by documenting its systems and processes, assessing its business model, identifying vulnerabilities, and devising solutions.

Experience: 3+ years experience with a well-reputed firm.

Education: B Com; M.Com, MBA from a reputed college.

Skills that will help you build a success story with us

• Understanding the business objective.
• Analytical and critical thinking.
• Good with Outlook, Teams, Zoom, Excel and PowerPoint.
• Understand the basics of digital and offline marketing.
• Strong communication and interpersonal skills.

·      You should be a good team player.

·      Should be able to coordinate with onsite/ functional/development teams for project tasks.

·      Must be dynamic with a strong sense of responsibility and a positive attitude.

·      Stay up-to-date with new testing tools and test strategies

·      Assist in defining new tools for use in quality assessment

We believe you are:

1.    An innovator with intellectual curiosity and creativity

2.    Adaptable, flexible and a professional with integrity

3.    A good communicator with excellent verbal and written communication skills

4.    Problem solver with detailed analytical and judgmental skills

5.    An enthusiastic person in sharing knowledge with team members and

6.    A good mentor for juniors in the team

Quick Glances:

·      What to look for at Anarock

·      Who are we A glimpse of Anarock Tech, know us better

·      Anarock - Media – Visit our media page  

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.