Senior QA

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Job Title: Senior Manager/ Manager – Ad sales - Brand Solutions

Job Location: Gurgaon

About Qrata

We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting.

About the company we're hiring for

It is India's largest and fastest-growing retail tech start-up organizing the highly fragmented physical retail and digitalizing them. Focused on the $80Bn markets for consumer electronics, including white goods, TVs, mobile phones, and small appliances, its technology enables India's 5,00,000+ neighbourhood electronics stores to offer the same selection of products as large, urban big-box retailers. Founded by industry veterans and backed by Eric Yuan (Zoom Founder) and top global VCs, it is dedicated to integrate over 5,00,000+ fragmented retail stores PAN India and is already present across 50+ markets.

Founded by ex-Flipkart colleagues and IIT alum in 2018, It is India’s fastest growing B2B commerce venture that enables physical stores by removing the barriers of inventory, scale and capital through its technology platform. Its platform empowers retailers with the following to drive up sales conversions in-store.

• Digital inventory: 10X larger product selection
• Efficient sourcing: allowing access to better prices for 10,000+ products from 150+ brands
• Wide array of enabling services: financial solutions. Its Credit, was built to facilitate credit lending to offline retail equipping businesses with working capital headroom

Their Culture

They ignite passion and performance to work towards a collective goal: creating the perfect mobile entertainment ecosystem that delivers the best possible music experience to millions of listeners around the world. Our default mode is that of perpetual innovation. Together, we form a concerted rhythm that goes beyond borders. We don't just go with the flow, we create it. offers a dynamic and unconventional work environment, full of fun wholesome experience. We believe creativity and technology blend together like sweet melodies. When you choose our organization , you join a diverse world of high-calibre techies, artists, and inventors hailing from companies like Yahoo!, Twitter, LinkedIn, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr etc. Our value-based, people-first work culture is about empowering every individual in our team to be catalysts for change in this dynamic digital world. Every day is an opportunity to bring your vision to life, and to expand, learn and grow. No idea is left unconsidered. No voice is left unheard prides itself on being an equal opportunity employer. We have committed ourselves to creating a safe environment with fair and equal access and opportunities, sans discrimination. We encourage everyone to be open to experiences and perspectives beyond their normal; divergent thinkers create differentiated products, and even better music.

If our vibe matches with yours, we'd love to hear from you.

We are currently scouting for

• Sales forecasting: Develop and maintain accurate sales forecasts to help the organization make informed decisions on sales targets, revenue goals, and resource allocation
• Pipeline management: Analyze and optimize the sales pipeline to ensure a consistent flow of qualified leads and opportunities, and work closely with the sales team to identify areas of improvement
• Sales process optimization: Continuously evaluate and optimize the sales process to maximize efficiency and effectiveness, and work with cross-functional teams to implement best practices and tools
• Sales reporting and analysis: Provide regular sales reports and analysis to identify trends and areas of opportunity, and work with the sales team to develop actionable insights
• Sales enablement: Work closely with the sales team to provide the tools, resources, and training they need to succeed, including sales training, product information, and customer insights
• Territory management: Develop and manage sales territories to maximize revenue
• Potential and ensure a balanced workload for sales reps

Must Haves:

• Master's degree in business, marketing, or a related field is preferred
• 3 to 8 years of experience required in sales
• Strong knowledge of consumer appliances, their features, and market trends
• Excellent communication and interpersonal skills to build rapport, team management & conflict man agent
• Self-motivated and target-oriented, with a proactive approach to achieving sales goals
• Ability to work independently, as well as collaboratively within a team environment

This role demands taking care of the following from our Gurugram Office.

Responsibilities

• Design and build advanced applications for the iOS platform

• Collaborate with cross-functional teams to define, design, and ship new features

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Work on bug fixing and improving application performance

• Continuously learn and stay updated with iOS platform updates and new technologies

Qualifications we seek in you!

Minimum Qualifications

• 1+ years of experience in iOS development

• Proficient in SwiftUI and Objective-C

• Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

Preferred Qualifications/ Skills

• Experience with offline storage, threading, and performance tuning

• Familiarity with RESTful APIs to connect iOS applications to back-end services

• Knowledge of other web technologies and UI/UX standards

• Understanding of Apple's design principles and interface guidelines

• Experience with Git or other version control systems

• Strong problem-solving and analytical skills

• Bachelor's degree in Computer Science, Engineering or a related field is preferred but not required

Responsibilities

• Translate functional requirements into technical design
• Interact with clients and internal stakeholders to understand the visulaisation and platform requirements in detail 
• Design, Develop and Deliver reusable components and front-end libraries
• Translate designs and wireframes into high quality code 
• Optimise components for maximum performance across a vast array of web-capable devices and browsers
• Work closely with QA team and ensure the application is bug-free

Candidate Requirements

• Strong knowledge for charts
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimisation
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Good understanding of asynchronous request handling, partial page updates, and AJAX4Familiarity with browser testing and debugging

• Work with product managers to understand product requirements and make them live.
• Ownership of end to end development

• Startup mindset of getting things done and focussing on business goals
• Proven problem solving skills
• 3+ years Hands on experience in designing and developing applications using server side technology (Java, Spring Boot / Node.js, Express)
• Excellent knowledge of Relational Databases, SQL and ORM technologies
• Good knowledge of design patterns
• Proficiency in REST architecture
• Experience with test-driven development
• Experience with Git/CI/CD/Gradle/Maven
• Inclination towards writing quality and performant code

• Experience in Agile development
• Performance tuning, testing, refactoring and automation
• Experience working with AWS Cloud and Devops technologies (terraform , cloudformation, ansible)
• Experience running a production environment
•  

Our client is a 4 decade old diversified business group with holdings in FMCG and hospitality. Their FMCG portfolio comprises of a well known mouth freshener and soon-to-be-launched confectionery products.

• You will be working together with fellow junior and senior Frontend developers, helping to improve the group's skill level and exchanging new ideas.
• On a daily basis, you write JavaScript/Typescript/ES6/Angular/React and HTML5, CSS3 (SASS/LESS/Stylus)
• Closely collaborate with designers and the rest of the technical team (Backend, DevOps, QA) to make sure we’re all aligned.
• You will manage projects with open-source JavaScript and TypeScript libraries and frameworks (we're big on React and Angular), and explore new technologies (GraphQL, AppSync, Apollo).
• Code reviews are, of course, a part of your responsibilities as well as providing high-quality work.
  
  

What it takes to excel in this role

• Strong core JavaScript and TypeScript
• Minimum 4 years experience in front end development
• 5+ years of JavaScript development experience
• Minimum of 2 years of experience with either, Angular 5+ or React
• Experience with Webpack/Grunt/Gulp or other automated build tools
• Experience with Jasmine/Jest or other JavaScript testing frameworks and tools
• Strong Experience with HTML, CSS, SASS/LESS/Stylus
• Experience with JSON, REST, Web Services
• Experience with working in an Agile environment
• Good communication(in English) and consultancy skills
• Affinity for working in a flexible, diverse and fast growing environment
• Proactive mindset focused on teamwork and continuous improvement - we want to grow together with you
  
  

• Experience with AWS
• Experience with React Native
• Experience with GraphQL, PWA, NodeJS