Technical Project Manager

● Attend and manage non-sales inbound calls.

● Resolve issues or escalate to relevant teams (Ops, Sales, CX, and Tech).

● Assist with booking changes, payment queries, and property information.

● Update all customer interactions accurately in the CRM.

● Follow up on open tickets until closure.

● Maintain a professional, empathetic, solution-driven approach.

● Collect customer feedback and ensure service quality.

Mandatory

·  Candidates must have substantial applicable IT experience, extensive development, programming experience in Java/ Dotnet / VB or other Web Application Development

·  Strong experience in DB (PostgreSQL, SQL server) Web Services using Restful, any.

About Team:

CaratLane's mission is to help customers express their emotions through jewellery. Consumer Experience Technology team is an enabler to deliver the exceptional Consumer Experience and WoW business features in large scale website, apps and backend systems.

What do we want:

* 5 to 8 years of experience in Java and Spring Boot working with large scale backend applications

* Expertise in PostgreSQL and any of caching databases

* Experience in developing RESTful/GraphQL APIs and microservices based applications

* Good problem solving and debugging skills.

* Exposure on event-driven, asynchronous I/O

* Good knowledge of engineering excellence: Unit Testing/TDD, Code quality, Documentation, CI&CD

* Experience in non-functional requirements (Scalability, Performance optimisation, Security)

* Experience is Linux development and AWS ecosystem tools

About Tredence

Tredence is a global analytics service and solutions company. This is one of the fastest-growing startup in Silicon valley. We have recently raised our Series A private equity. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients at the end of the engagement. We do this cost effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with strong IP and pre-built analytics solutions in data mining, business intelligence and Big Data. 

Responsibilities & Description of the role

Role requires working with cross-functional teams and involves following key responsibilities –

• Co-own the financial plan of the business unit along with the business head
• Revenue governance (including client interactions for deal closures and contracting; forecasting, revenue recognition)
• Margin governance (including cost take-out initiatives, systemic and sustainable cost control, rate hikes, cost analysis)
• Working capital governance (including unbilled reduction, timely invoicing and collection, improving debt ageing and PDD)
• Commercial Structuring and Deal pricing
• MIS for the business unit including sales performance tracking and other analytics
• People management - internal stakeholder management
• Critical attributes to success would be strong communication, cadence and resilience.
• “Can do” attitude and faster learning curve

Must have Skills

- CA/MBA Finance from Tier I college with 4-5 years of experience

- Proven working experience as a Business Finance Partner

- Experience with creating data models

- Experience with general ledger functions and the month-end/year end close process

- Excellent accounting software user and administration skills

- Working knowledge of Microsoft Office, BI tools, Oracle Netsuite

Why join Tredence?  

There is a reason we are one of the fastest growing private companies in the country! You will have the opportunity to work with some of the smartest, friendliest, hardest working people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our clients, some of the largest and most innovative businesses in the world. Our people are our greatest asset and we value every one of them. Come see why we’re so successful in one of the most competitive and fastest growing industries in the world.

Tredence 5 core values

• Think Impact
• Be Entrepreneurial
• Constantly curious
• Do the right thing
• Pursue Excellence

Company Overview: We are a fast-growing vertical SaaS company in Chennai. Our product - GrowSmart - is used by leading project contracting companies across India. Our team values the following: respect for every individual, excellent learning opportunities, challenging work environment, larger responsibilities earlier in your career, commitment towards results, recognition for hard work. Website: https://growsmartsmb.com 

Job Overview: You will be part of the core product engineering team. It’s a small, highly productive team building a large and complex product. Our web app is built with React and Redux. The mobile apps are built with React-Native. The backend is built with NodeJs and PostgreSQL. So, javascript is the language we speak 😉. If you are fluent in javascript, you will be a great fit! This position is primarily for the front-end, but we encourage full-stack developers.

You will be a team player working collaboratively with product leaders, UI designers, and the testing team. Requirement Analysis, Design, Development, Unit Testing, and Integration Testing are the major activities you will take up. You will own a feature from UI design to go live.

Skills Expected:

1. Sound understanding of HTML/ DOM / Javascript / CSS.
2. Strong practical expertise in React and Redux.
3. Good understanding of usability, error handling, performance, and reusability concepts.
4. Ability to learn new concepts rapidly.
5. Ability to handle complexity - you will work on a large and complex app, often more than one task at a time.
6. Being self-driven - you enjoy taking ownership; you don’t need constant follow-up from a manager.

Job Highlights: Great opportunity to work on the full-stack in a large and complex product, with a small core team. Modern workplace at the heart of the city – Ashok Nagar. Young and flat team – you get full freedom to learn and grow. Excellent growth opportunity – can take up bigger responsibilities earlier in your career. Medical insurance for self. Due recognition and appreciation for hard work.

REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Should be currently based in Japan with Valid work visa

MUST HAVES:

• * Mandatory Skills - Mainframe, Cobol, JCL ,DB2
• * Should have working knowledge on at least one database – MS SQL server, Oracle, DB2, PostgreSQL, MongoDB, Firebird SQL diagnose
• * Language Skills - JLTP N3 would be fine if the

Requirements:

• · Graduate with 6+ years of experience in Mainframe based applications development, maintenance & run mode operations.
• · Ability to collaborate with a diversity of customer's teams to address important issues and to resolve them.
• · Experienced in collaborating with internal and external stakeholders, adaption and learning of the business processes.
• · Should have experience working with Mainframe, Cobol, JCL ,DB2.
• · Working knowledge on at least one database – MS SQL server, Oracle, DB2, PostgreSQL, MongoDB, Firebird SQL diagnose, troubleshoot and fix complex issues.

Only Japan based candidates with relevant experience can apply.