Technical Project Manager

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Position Overview:

We are looking for a React Native Developer with 1-2 years of experience in developing mobile applications. The ideal candidate should have a solid understanding of JavaScript, TypeScript, and React Native, along with a keen interest in building high-quality, scalable mobile applications.

Key Responsibilities:

• Develop and maintain cross-platform mobile applications using React Native.
• Work closely with designers, product managers, and backend developers to deliver seamless user experiences.
• Integrate third-party services such as Google Maps, Firebase, and payment gateways.
• Optimize applications for performance, responsiveness, and scalability.
• Work with RESTful APIs for backend integration.
• Debug and troubleshoot application issues to ensure a smooth user experience.
• Stay updated with the latest React Native features and industry trends.

Required Skills:

• 1-2 years of hands-on experience in React Native mobile app development.
• Proficiency in JavaScript, TypeScript, and React Hooks.
• Experience in mobile UI development, animations, and responsiveness.
• Familiarity with iOS (Xcode) and Android (Android Studio) environments.
• Experience integrating APIs, Firebase, push notifications, and authentication mechanisms.
• Knowledge of Git and Agile methodologies.
• Strong problem-solving skills and a collaborative mindset.

ROLES AND RESPONSIBILITIES:

Video-led Content Strategy:

• Implement the video-led content strategy to meet business objectives like increase in views, leads, product awareness and CTR
• Execute the video content framework that talks to a varied TG, mixes formats and languages (English and vernacular)

Production:

• Ability to write/edit clear and concise copy and briefs unique to the platform, and influence/direct designers and agencies for creative output
• Creating the monthly production pipeline, review and edit every piece of video content that is produced
• Explore AI-based and production automation tools to help create communication stimuli at scale
• Manage our agency and partner ecosystem to support high-scale video production
• Manage the monthly production flow and maintain data sheets to enable ease of tracking
• Increase CTR, Views and other critical metrics for all video production

Project Management:

• Oversee the creation of various video formats, including explainer videos, product demos, customer testimonials, etc.
• Plan and manage video production schedules, ensuring timely delivery of projects within budget
• Upload and manage video content across multiple digital platforms, including the digital platforms and other relevant platforms
• Ensure all video content is optimized for each platform, following best practices for SEO and audience engagement
• Coordinate with the content team to integrate video content on the platforms
• Maintain an archive of video assets and ensure proper documentation and tagging

Capabilities:

• Drive the development of capabilities around production, automation, upload, thereby leading to a reduction in TAT and effort
• Work with technology teams to explore Gen AI tools to deliver output at scale and speed
• Identifying opportunities for new formats and keeping up with trends in the video content space

Customer obsession and governance:

• Relentless focus on making customer interactions non-intrusive; using video content to create a frictionless experience
• Zero tolerance for content and communication errors
• Develop a comprehensive video guidelines framework that is easy to use by businesses yet creates a distinct identity for the brand
• Have a strong eye for grammar and ensure that every content unit adheres to the brand tone of voice
• Create checks and balances in the system so that all customer-facing content is first time right, every time

Performance tracking:

• Tracking and analyzing production, go-live status and engagement metrics using tools like Google Analytics, etc.
• Gauge efficacy of video content produced, and drive changes wherever needed
• Provide regular reports on video performance, identifying trends, insights, and areas for improvement

IDEAL CANDIDATE:

Qualifications:

• Bachelor's degree in Communications, Digital Marketing, Advertising or a related field
• Proven experience as a creative/content writer or in a similar role, preferably with exposure to AI-driven content creation.

Work Experience:

• 3-5 years of relevant experience in the space of content marketing/advertising, experience in Digital Marketing with a focus on video content, will be an advantage

Skills:

• Excellent command over the English language
• Hands-on experience of copywriting, editing, and creating communication
• Ability to handle complex briefs and ideate out of the box
• Creative thinking and problem-solving skills, with a passion for storytelling and visual communication
• Deep customer focus by understanding customer behaviour and analyzing data & real-world experiences
• Detailed orientation & very structured thinking, think of customers' entire journey and experience
• Strong communication and collaboration skills to effectively work with diverse teams
• Passion for emerging technologies and the ability to adapt to a fast-paced and evolving environment
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Proficiency in AI tools and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and familiarity with graphic design
• software (e.g., Adobe After Effects, Photoshop)

PERKS, BENEFITS, WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

As a DevOps Engineer, you’ll play a key role in managing our cloud infrastructure, automating deployments, and ensuring high availability across our global server network. You’ll work closely with our technical team to optimize performance and scalability.

Responsibilities

✅ Design, implement, and manage cloud infrastructure (primarily Azure)

✅ Automate deployments using CI/CD pipelines (GitHub Actions, Jenkins, or equivalent)

✅ Monitor and optimize server performance & uptime (100% uptime goal)

✅ Work with cPanel-based hosting environments and ensure seamless operation

✅ Implement security best practices & compliance measures

✅ Troubleshoot system issues, scale infrastructure, and enhance reliability

Requirements

🔹 3-7 years of DevOps experience in cloud environments (Azure preferred)

🔹 Hands-on expertise in CI/CD tools (GitHub Actions, Jenkins, etc.)

🔹 Proficiency in Terraform, Ansible, Docker, Kubernetes

🔹 Strong knowledge of Linux system administration & networking

🔹 Experience with monitoring tools (Prometheus, Grafana, ELK, etc.)

🔹 Security-first mindset & automation-driven approach

Why Join Us?

🚀 Work at a fast-growing startup backed by Microsoft

💡 Lead high-impact DevOps projects in a cloud-native environment

🌍 Hybrid work model with flexibility in Bangalore, Delhi, or Mumbai

💰 Competitive salary ₹12-30 LPA based on experience

How to Apply?

📩 Apply now & follow us for future updates:

🔗 X (Twitter): https://x.com/CygenHost

🔗 LinkedIn: https://www.linkedin.com/company/cygen-host/

🔗 Instagram: https://www.instagram.com/cygenhost

Would you like any modifications before posting this? Or should I move on to the next role? 🚀

We are looking for a competent Marketing Manager to be in charge of the organisation's marketing activities. This primarily involves developing and implementing strategies to strengthen the company's market presence and help it find a voice that will make a difference. The ideal candidate will be an experienced professional with a passion for the job, able to employ unique marketing techniques. She will be a skilled marketing strategist and able to drive creativity and enthusiasm in others. The goal is to increase the company's market share and maximise revenues in order to thrive against competitors.

Responsibilities:

• Designing and implementing comprehensive marketing strategies to create awareness of the company's business activities.
• Supervising the department and providing guidance and feedback to other marketing professionals
• Responsible for building the brand and achieving revenue goals by developing and executing marketing plans through regular promotions, special activations and events, strategic tie-ups, influencer networks, PR, digital media, ads and brand promotional material as per plan.
• Produce ideas for promotional events or activities and organize them efficiently.
• Plan and execute campaigns for corporate promotion, launching of new product lines etc.
• Monitor progress and submit performance reports.
• Responsible for producing valuable content for the company's online presence, editorial design and organising the company's publications.
• Conduct general market research to keep abreast of trends and competitor's marketing movements.
• Control budgets and allocate resources amongst projects.
• Become the organisation's agent towards external parties such as media, stakeholders and potential clients and build strategic partnerships.
• Responsible for guest feedback management, tracking marketing expenses, vendor management, co-ordination with agencies to extract the deliverables from them and maintaining good communication with the stakeholders on a regular basis.
• Build a library of artworks, product/event photographs and other brand promotional material on a regular basis. Do an ROI evaluation of all promotions/activations done within two days of execution/completion to understand and improve effectiveness of future marketing promotions/activations. Any other tasks as assigned.
• Will be transparent in job duties through daily reports to direct reporting manager/s, regular updates on activities during execution and monthly updates for regular evaluation.
• Follow it up with concept note, as first step of initiating any promotion.
• Responsible for Annual Marketing Plan, Quarterly Marketing plans, Product creation, Product launches, Brand tie-ups, Event Management, Advertising deals, Barter associations, Email Marketing, Guest Comment card analysis, Periodic photo-shoots
• Responsible for Content Creation for Press Release, Coordination with the PR agency to ensure periodic coverage, Coordination with operations on industry story quotes and various treatment, Entertaining of Media for PR barters, Media meets for Principals or company news launches, Media Gifting, Coordination and closure on monthly PR plan over Marketing activities.

Requirements:

• Proven experience as Marketing & excellent organising skills,
• Analytical and creative thinking, exquisite communication, and interpersonal skills, Up to speed with current and online marketing techniques and best practices
• Thorough knowledge of web analytics (e. g. Google Analytics, WebTrends etc. ) and Google Adwords, Customer-oriented approach with aptitude

Salesforce Architect

Location: Pune | Salesforce Years of Experience: 8 Years+

About the role:

As a Salesforce Pre-Sales Solution Architect, you will own the integrity and strength of the

solutions recommended. You’ll be acting as a trusted advisor to our team and clients, and an

effective mentor for other Salesforce professionals working alongside you. You will need a

deep understanding of the Salesforce platform but just as importantly, top-notch people

skills to get your ideas and solutions across to stakeholders and gain integrity to get your

visions built into successful solutions.

Responsibilities

This is a varied Salesforce Solution Architect role, with the following responsibilities:

 Conduct research into clients’ use of Salesforce, producing a report of findings with

recommended steps and a roadmap for Salesforce solutions,

 Provides technical support in sales calls, solution presentations, and assists the client

partners in managing the deal cycle

 Translates customer business objectives and requirements into solutions and level-

of-effort estimates to implement those solutions

 Provides input for RFI and RFP responses, including the effort estimate, project team,

timeline, implementation methodology and solution components

 Delivers excellent Salesforce sales presentations to the customer in support of the

sales process

 Acts as trusted advisor to customers by anticipating customer needs and identifying

appropriate solution alternatives

 Responds to customer questions and objections on technical issues

 Validates technical recommendations against customer requirements and assists

with preparing statements of work

 A strategic approach to solution design, with a proven ability to develop and execute

tactical plans to support the strategy

 Collaborate with colleagues and customers to create prototypes and proofs of

concept as a means of eliciting and defining requirements,

 Review solutions and recommending improvements,

 Groom and refine the Salesforce product backlog, in liaison with stakeholders on the

project,

 Own the design of Salesforce and (optionally) other affiliated solutions for Sales,

Service, and platform solutions,

 Act as a release manager, approving configuration and coded items to be deployed

between environments. Where appropriate, this could include deploying changes,

 Provide guidance on user story writing style,

 Ensure success and acceptance criteria are defined for each story,

 Describe and illustrate designs with appropriate justifications,

 Ensure documentation of the steps for testing,

 Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,

 Supervise the configuration, quality assurance, testing, and deployment of

Salesforce,

 Collaborative project and workstream planning.

Required Qualifications and Background

 At least 5 years’ experience in a leading role in designing & providing solutions in

Salesforce projects,

 Excellent communication skills, written, verbal, and interactive when online,

 Minimum Salesforce certified:

 Administrator

 Sales Cloud Consultant

 Service Cloud Consultant

 Platform App Builder

 Salesforce Designer certifications,

 Salesforce Architecture certifications – Technical & Solution Architect

•  Software Architecture and Design.

•  Development and Testing.

•  Deployments and Operations.

Roles & Responsibilities :

We are looking for Senior Software Developer (Elixir/ROR) who have past experience in Elixir or Erlang.

• Design and write with the cutting edge Elixir/ ROR language to improve the availability, scalability, latency, and efficiency of the company's range of products.
• Work with the engineering team to explore and create new design/architectures geared towards scale and performance.
• Participate in code and design reviews to maintain our high development standards.
• Engage in service capacity and demand planning, software performance analysis, tuning and optimization.
• Collaborate with product and experience teams to define and prototype feature specifications.
• Work closely with the infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations.
• Design, build, analyze and fix large-scale distributed systems.

Qualifications :

We are looking for developers with 5+ years of experience of which 1-2 yrs of past work experience with ROR / Elixir or Erlang. In terms of Elixir we expect the following:

• You should be aware of idiomatic programming in Elixir, and should have good awareness of concepts such as pattern matching, recursion, and behaviors.
• You should be well versed with concurrency and processes in Elixir. 
• You should be hands on with Genservers, Tasks, Agents, Supervisors, and other OTP concepts in Elixir.
• Plus points if you have worked with data processing libraries such as Genstage, Flow and Broadway.
• 5+ years of overall software engineering experience.
• You should have good experience working with relational and non-relational databases. We use Postgres and Cassandra.
• Good to have but not mandatory working experience with caching tools such as Redis, Queue mechanism setup with RabbitMQ.
• Good knowledge of version management with Git.
• Awareness of TDD. 
• CI/CD knowledge would be a huge advantage.
• Will to design and maintain large scale distributed systems.
• Past experience in building complex applications, either by yourself, or as part of a larger team
• Desire (obsessive?) for maintainability.
• Experience of working with cross-functional remote teams in an Agile software development framework.
• Experience in designing APIs with proper documentation.
• Ability to write useful and maintainable tests.
• Good understanding of the common architectural patterns and design principles.
• Solid understanding of how modern web applications work.
• (Nice to have) Being an active member of the Elixir community (writing blog posts, giving presentations in meetups, etc).
• Strong written and verbal communications skills in English to engage a variety of large audiences, internally and externally.
• Strong analytical and reasoning skills.
• Bachelor’s Degree or equivalent in any relevant discipline.