Business Development Executive (Online Bidder)

• Designing, implementing, testing, and maintaining production-quality cloud storage solutions within Google Cloud Platform, Amazon Web Services, and Microsoft Azure
• Provision and manage storage within Virtual (VMWare, Hyper-V, etc), Windows, and Linux environments
• Ensure the availability, reliability, and security of storage platforms and related management systems
• Monitor and report on SAN operational health and performance
• Familiarity with Fibre Channel, iSCSI, CIFS, and NFS protocols and management
• Plan and execute SAN zoning configuration changes on Brocade and Cisco MDS technologies
• Plan and execute storage hardware, software, and firmware updates/upgrades
• Troubleshooting any storage-related problems or outages
• Install and configure new storage devices
• Perform capacity analysis/capacity planning, and recommend storage environment improvements
• Create documentation around storage management tasks and procedures
• Cross-train other staff on storage processes and best practices
• Perform capacity analysis on vSphere environments, and recommend changes and enhancements to meet demand
• Perform day-to-day management tasks in vCenter, including vMotion, storage migrations, and P2V
• Knowledge of, and experience implementing VMWare best practices
• Experience supporting a variety of platforms, including at least some of the following: DellEMC Unity, VMAX/PowerMax (this is an important one), Isilon, DataDomain, NetApp
• Supporting and operating platforms with the core principle of “automate everything” at the center of your work

Role & responsibilities

The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

·       Responsible for making outbound calls and regular follow up on leads assigned.

·       Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·       Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters

·       Explaining the Services & products features in detail and how to use the packages.

·       Understand the Customer requirements,

·       Address all the issues / grievances of customers and provide the right customer experience.

·       Capture the insights from customer interactions and share it with the internal team.

·       Strictly adhere to the process requirements

Preferred candidate profile

·       Business Knowledge Process Knowledge

·       Product Knowledge

·       Customer Orientation

·       Language skills English / Telugu

·       Telemarketing / Selling Skills

·       Basic computer skills MS Excel, Word

Behavioral

·       Values – Integrity / Honesty / Respect

·       Communication – Oral & Written skills / Listening

·       Executive Presence

·       Business / Telephone Etiquette

·       Influencing Skills

·       Empathy

·       Self-driven / Initiative

·       Ability to manage stress

·       Willingness to learn

Education and Experience

·       Graduate in any stream

·       0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

• Liaising with clients to identify specific business problems and develop ideas
• Communicating with colleagues within the agency, such as creatives and account managers, in the process of developing a campaign
• Gaining a comprehensive context for advertising strategies by analysing a wide range of information in detail, including demographics, socio-economic and the market for the client's product and market share;
• Commissioning research from outside organisations to inform advertising strategies, using both qualitative methods, such as focus groups and structured interviews, and quantitative methods, such as demographic profiling and questionnaires
• Running research groups
• Finding an 'angle' on a specific product or service on which to base a campaign;
• Researching the product or service to be advertised, which may involve gaining technical or specific knowledge
• Reconciling the differences between consumers' current perceptions of the brand and the way the client wishes the brand to be perceived;
• Meeting the client to learn the background of the brand and advising on possible approaches to the target market
• Providing the creative team with a clearly defined brief that contains concise information on the product, audience and strategy
• Presenting conclusions and ideas to clients and other agency staff
• Analysing and interpreting customer response and sales data to evaluate the effectiveness of the campaign.

1. Complex ABAP programming, testing and debugging functions related to the implementation/Support of all SAP modules (CRM and DBM major)
2. Providing  support that includes Root cause analysis , Proposing and implementing solution.
3. Understand the requirements from provided functional designs and transform these requirements into the technical designs
4. Understand the functional specification for customs developments in SAP CRM and DBM (MM, SD, HR ) modules
5. Perform technical unit testing of developed solutions peer codes reviews of team members solution’s and fix any defects and performance problems discorded.
6. Preparing technical document of the developments
7. Perform performance tuning to improve performance over multiple functions
8. Manage operational support, performing work during change windows as well as providing on call support as required by the team.
9. Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA's.