Business Development Executive (Online Bidder)

Hello folks ,

We are #hiring in bulk, interested candidates dm intrested

Job Type: Full-time (work from office only)

Job Location: Bikaner, Rajasthan

Technical Proficiency:
Experience in leading self-service offering to business users. Tableau experience in Architecture, Administration and development is must.

• Experience in supporting and administration of middleware software systems in an enterprise setting. Excellent troubleshooting skills in a complex enterprise environment.
• Hadoop / Big Data domain experience is required, as is exposure to ecosystem technologies such as Hive, Impala and Spark.
  Data Warehouse/ETL design and development methodologies knowledge and experience required
• Scripting experience in Linux shell scripting and Python.
• Good SQL skills.
• Integrate/roll-out/administer/sustain/upgradeour installations of vendor BI products on Linux.
• Ensure products are configured properly to meet the necessary security, supportability, and performance requirements.
  Experience with developing frameworks and utility services including logging/monitoring
  
  Leadership Skills:
  o    Lead the team on Strategic BI and Big Data Governance.
  o    Excellent organization skills, attention to detail
  o    Demonstrated sense of responsibility and capability to deliver quickly
  o    Ability to build strong relationships in a multi-cultural environment across all levels within IT
  o    Promotes continuous process improvement especially in code quality, testability & reliability
  o    Exceptional strategic analysis, problem solving, issue resolution and decision making skills
  o    Excited about rapid changes in the market/domain and being flexible to adopt newer technologies and methods.
  
  Education:

• Strong technical skills and proven ability to use a variety of software (Photoshop, Premiere Pro, 2D/3D animation, and INSERT PROGRAMS HERE)
• The ability to partner with other creative team members and key stakeholders to create content used across a variety of platforms (web, mobile, video, and more)
• Able to work in a fast-paced environment and have strong project management skills
• Meet with clients, internal and external, to understand needs and share ideas
• Be a great communicator, receive and interpret feedback, and meet tight deadlines
• Respond to user feedback, data/analytics, and client feedback to improve the creative work in future iterations

Requirements

• Excellent Knowledge of Animation.
• Understand the Storyboard.
• Follow the design and Animation Guidelines.
• Create an Animation in After Effect.
• Video Editing in Premiere Pro.
• Deliver error-free quality output.
• Knowledge of AI & Photoshop will be added advantage.

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus