Product Designer

About the Role

We are hiring a Senior Backend Developer for our client, a US-based tech company, to take ownership of backend architecture, scalability, and infrastructure. This is a critical engineering role where you'll lead feature development and ensure high system performance as the company grows rapidly.

Key Responsibilities

• Build and maintain scalable backend systems using Python (Django, Flask, or FastAPI)
• Optimize and manage relational databases (PostgreSQL, MySQL)
• Design and implement asynchronous processing using Redis and RabbitMQ
• Architect and deploy containerized microservices with a focus on performance and scalability
• Provision and monitor infrastructure on AWS (EC2, RDS, S3)
• Diagnose system performance issues and implement robust solutions

Minimum Requirements

• 3+ years of backend development experience
• Proficient in Python and at least one framework (Django, Flask, or FastAPI)
• Strong knowledge of PostgreSQL or MySQL
• Experience with Redis and RabbitMQ
• Hands-on experience with AWS (EC2, RDS, S3)
• Strong understanding of data structures, algorithms, and backend system design

Good to Have

• Familiarity with JavaScript and frontend frameworks like React.js or Vue.js
• Experience with WebSockets for real-time features
• Exposure to VoIP/WebRTC/SIP/IP PBX technologies

Key Traits We Value

• Smart, logical, and curious problem-solvers
• Self-driven individuals who thrive in fast-paced environments
• Passion for learning and adapting to new technologies

What We Offer

• Competitive Compensation
• 100% remote work
• A collaborative, growth-focused environment
• Challenging projects with real impact

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

Role: Video Editor [a.k.a. Motion Storyteller]

Experience: 2+ years in video editing and content creation

Location: Gandhinagar, Gujarat (On-site)

Requirements

• Strong portfolio demonstrating diverse video editing skills
• Mastery of Adobe Premiere Pro and After Effects
• Experience with short-form content (Reels, Stories, TikTok)
• Ability to edit long-form content (YouTube, documentaries)
• Understanding of motion graphics and animation principles
• Strong audio editing and music selection skills
• Knowledge of current social media trends and video formats
• Experience in color grading and visual effects
• Ability to maintain consistent brand identity in videos
• Photography and videography skills (big plus)

Key Responsibilities

• Create and edit video content across multiple formats and platforms
• Transform complex design concepts into digestible visual stories
• Direct and shoot video content when needed
• Manage end-to-end video production from concept to final delivery
• Collaborate with marketing and communication teams on content strategy
• Maintain consistent visual style across all video content
• Handle quick-turnaround edits for social media
• Organize and maintain our video content library
• Stay updated with the latest video trends and techniques
• Train team members in basic video production skills

As our video editor, you'll be crafting:

• Engaging social media content (Reels, Stories, Long Form videos)
• In-depth process videos and case studies
• Studio culture and behind-the-scenes content
• Product launch and promotional videos
• Event coverage and documentation
• Educational and tutorial content
• Podcast video content
• Brand videos and showreels

You'll be instrumental in:

• Elevating our visual storytelling
• Building our video content library
• Setting quality standards for our video content
• Training team members in basic video skills
• Documenting our design process and impact
• Creating template and style guides for video content

Devops Engineer(Permanent)

Experience: 8 to 12 yrs

Location: Remote for 2-3 months (Any Mastek Location- Chennai/Mumbai/Pune/Noida/Gurgaon/Ahmedabad/Bangalore)

Max Salary = 28 LPA (including 10% variable)

Notice Period: Immediate/ max 10days

Mandatory Skills: Either Splunk/Datadog, Gitlab, Retail Domain

· Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.

· 10+ years’ experience in software development

· 8+ years of experience in DevOps

· Mandatory Skills: Either Splunk/Datadog,Gitalb,EKS,Retail domain experience

· Experience with the following Cloud Native tools: Git, Jenkins, Grafana, Prometheus, Ansible, Artifactory, Vault, Splunk, Consul, Terraform, Kubernetes

· Working knowledge of Containers, i.e., Docker Kubernetes, ideally with experience transitioning an organization through its adoption

· Demonstrable experience with configuration, orchestration, and automation tools such as Jenkins, Puppet, Ansible, Maven, and Ant to provide full stack integration

· Strong working knowledge of enterprise platforms, tools and principles including Web Services, Load Balancers, Shell Scripting, Authentication, IT Security, and Performance Tuning

· Demonstrated understanding of system resiliency, redundancy, failovers, and disaster recovery

· Experience working with a variety of vendor APIs including cloud, physical and logical infrastructure devices

· Strong working knowledge of Cloud offerings & Cloud DevOps Services (EC2, ECS, IAM, Lambda, Cloud services, AWS CodeBuild, CodeDeploy, Code Pipeline etc or Azure DevOps, API management, PaaS)

· Experience managing and deploying Infrastructure as Code, using tools like Terraform Helm charts etc.

· Manage and maintain standards for Devops tools used by the team

·      Consumer Insights driven marketer with a keen understanding of consumer trends/sentiment

·      5-7 yrs of Brand Marketing experience in FMCG/E-commerce/Electronics/Lifestyle experience

·      Build cultural, category & competition learnings for a better innovation pipeline/market-specific communication

·      Able to link strong customer insights to clear marketing actionables with measurable ROI

·      Sound knowledge of Channel media mix- Conceptualization & end to end implementation is a must.

·      Able to independently devise marketing calendars with actionables for multiple categories

·      Has a proven track record of strong brand credentials having built credible reputation for the brand in digital ecosystems

·      Able to Independently manage advertising/agencies

·      Partner with the marketing and creative team to provide insights and strategic direction.

·      Lead creation of communication briefs, basis the identified insights

·      Own campaign assessments and feedback loop for improvements/course corrections

·      Sound knowledge of Research including Brand Track, its implications etc

• NoSQL DB (MongoDB, CouchDB), PostgreSQL
• Mocha test environment
• Should JS testing framework
• Experience implementing mock services
• Nock API mocking
• NPM, Redis
• Typescript / Coffee script experience will be an added advantage
• Experience working with opensource JS projects
• Experience in developing REST API
• Source code management tool - Git / GitHub
• Understanding of TCP/IP networking and client/server web programming model
• Good communication skills
• Should be able to work with the cross-geo client team