Salesforce

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

Hiring Professional Content Creator ( marketing ) for our IT Company Logical Soft Tech Pvt ltd, Indore(M.P)

Responsibilities

Expert in video making and content posts, banners for IT products Mobile app

Develop and execute a comprehensive video content strategy for YouTube, Instagram, LinkedIn, Facebook, and other relevant platforms, ensuring alignment with the brand's goals and target audience.

Knowledge in Digital Marketing , SEO, SMM of brands and Mobile app and It products

Collaborate with internal creative teams and external agencies to conceptualize, plan, and storyboard video content ideas.

Coordinate video shoots, including location scouting, talent coordination, equipment setup, and ensuring a smooth production process.

Edit and enhance video content using professional software tools to create visually appealing and engaging videos.

Collate and organize video assets, including footage, music, graphics, and other elements, for efficient content management.

Optimize videos for each platform, considering specific requirements, formats, and audience preferences.

Stay up-to-date with emerging trends and best practices in video content creation, social media, and digital marketing to ensure the brand remains at the forefront of innovation

Monitor and analyze video performance metrics, such as views, engagement, and conversions, and make data-driven decisions to optimize future content.

Collaborate with cross-functional teams, including marketing, social media, and design, to align video content with broader marketing initiatives.

Manage relationships with external vendors, agencies, and freelancers involved in video production, ensuring timely delivery and quality standards.

Ensure brand consistency and messaging across all video content and platforms

Stay informed about industry trends, new technologies, and platform updates to identify opportunities for innovation and improvement.

Excellent communication and collaboration skills to work effectively with internal and external stakeholders.

Conduct seminar , collaborate with vendor, colleges, institutes for promotion of our products

females with good voice over will be preferred, having laptop will be advantage

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If you meet above job criteria , Please share the cv and come for the interview or can call on given HR number if any queries ( between 11:00 A.M to 7:30 P.M)

Company name : Logical Soft Tech Pvt Ltd

Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15. 95.09.19(HR), +91-82.10.25.18.24 (technical Department)

Job Title: Generative AI Engineer

Experience: 6–9 years

Job description:

We are seeking a Generative AI Engineer with 6–9 years of experience who can independently

explore, prototype, and present the art of the possible using LLMs, agentic frameworks, and

emerging Gen AI techniques. This role combines deep technical hands-on development with

non-technical influence and presentation skills.

You will contribute to key Gen AI innovation initiatives, help define new protocols (like MCP

and A2A) and deliver fully functional prototypes that push the boundaries of enterprise AI — not

just in Jupyter notebooks, but as real applications ready for production exploration.

Key Responsibilities:

·        LLM Applications & Agentic Frameworks

·        Design and implement end-to-end LLM applications using OpenAI, Claude, Mistral,

·        Gemini, or LLaMA on AWS, Databricks, Azure or GCP.

·        Build intelligent, autonomous agents using LangGraph, AutoGen, LlamaIndex, Crew.ai,or custom frameworks.

·        Develop Multi Model, Multi Agent, Retrieval-Augmented Generation (RAG) applications with secure context embedding and tracing with reports.

·        Rapidly explore and showcase the art of the possible through functional, demonstrable POCs

·        Advanced AI Experimentation

·        Fine-tune LLMs and Small Language Models (SLMs) for domain-specific use.

·        Create and leverage synthetic datasets to simulate edge cases and scale training.

·        Evaluate agents using custom agent evaluation frameworks (success rates, latency,reliability)

·        Evaluate emerging agent communication standards — A2A (Agent-to-Agent) and MCP (Model Context Protocol), Business Alignment & Cross-Team Collaboration

·        Translate ambiguous requirements into structured, AI-enabled solutions.

·        Clearly communicate and present ideas, outcomes, and system behaviors to technical and non-technical stakeholders

Good-To-Have:

·        Microsoft Copilot Studio

·        DevRev

·        Codium

·        Cursor

·        Atlassian AI

·        Databricks Mosaic AI

Qualifications:

·        6–9 years of experience in software development or AI/ML engineering

·        At least 3 years working with LLMs, GenAI applications, or agentic frameworks.

·        Proficient in AI/ML, MLOps concepts, Python, embeddings, prompt engineering, and

·        model orchestration

·        Proven track record of developing functional AI prototypes beyond notebooks.

·        Strong presentation and storytelling skills to clearly convey GenAI concepts and value.

We are seeking a talented React Developer with hands-on experience in MUI and Tailwind CSS, as well as expertise in state management tools such as Saga and Redux. The ideal candidate should have a passion for front-end development, an eye for design, and be comfortable working in a fastpaced environment. You will be responsible for creating user interface components using React.js, React Native integrating with RESTful APIs, and collaborating with cross-functional teams to build web applications.

Responsibilities:

 Build new user-facing features using React.js, React Native and other front-end technologies

.  Develop reusable components and libraries for future use.

 Collaborate with the development team to design and implement RESTful APIs.

 Translate designs and wireframes into high-quality code.

 Create responsive HTML designs based on wireframes built on PSD, Figma, and ETC. to work across mobile and web browsers.

 Develop and implement front-end architectures and design patterns.  Stay up-to-date with emerging trends and technologies in front-end development.

 Write unit tests and integration tests to ensure code quality.

 Ensure code follows best practices and coding standards.

 Work collaboratively with UX designers and product owners to ensure a seamless user experience

• Executing digital marketing strategies across channels including email, social media and display advertising campaigns
• Driving achievement of growth objectives like app installs, display, search, affiliates among others
• Improving the design, UX, traffic and content of the website
• Designing, building and maintaining organization’s social media presence
• Measuring and reporting performance of all digital marketing campaigns and assessing against goals (ROI and KPIs)
• Creating paid campaigns on social media platforms
• Identifying trends and insights, optimizing spend and performance of campaigns based on the insight
• Growing the lead volume at a sustainable cost
• Collaborating with internal teams to create landing pages and optimizing user experience
• Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Managing agencies and affiliates
• Driving maximum ROI from campaigns

What you need to have:

• MBA/ PGDM from Tier-1/2 B-School and/ or B. Tech. from a Tier I college
• Analytical skills: Keen interest in evaluating product/market situations, analyzing raw data, and transforming it into actionable marketing strategies
• Demonstrate a positive, ‘can-do’ attitude
• Willingness to roll up your sleeves and get things done
• Strong business acumen and detail orientation
• Outstanding presentation skills
• Excellent problem-solving skills
• Knowledge in OKR, Agile
• Knowledge in Jira, CRM, Power BI
• Exceptional verbal and written communication skills
• 2-4 years of experience in Digital Marketing
• Prior experience in handling campaigns development in terms of digital along with ATL/ BTL channels
• Experience in handling Campaign Management on Google, Facebook, LinkedIn, Twitter etc.
• Experience in performance marketing and affiliate marketing
• Understanding of digital marketing platforms and passion for technology
• Ability to optimize CPC and CPL in an effective manner
• Ability to manage multiple projects with varying priority at one time to deliver results on time and under budget
• High level of integrity and dependability with a strong sense of urgency and results orientation
• Thorough knowledge of web analytics (e.g. Google Analytics, Web Trends etc.) and Google AdWords    

Designation: Lead - UI Designer (ABL_SS_481), Senior UI Developer (ABL_SS_433)

Position description:

• Design experiences for mobile and web.
• Perform the entire design cycle of assigned projects; i.e. understand objectives, ideate solutions, wireframe & prototype, create visual designs, and make iterative improvements.
• Develop a thorough understanding of the users from research and be their champion in all internal discussions.
• Instill form and function in your designs with thoughtful use of layout, color, gradient, type, icons, imagery, and interaction.
• Interface with developers to ensure that the final development matches your design vision.
• Create and manage style-guides for swift and consistent performance of the team.

Primary Responsibilities:

• UI Design for Mobile and Web application platforms.

Reporting Team

• Reporting Designation: Head - Digital Strategy (ABL_SS_251)
• Reporting Department: Digital Strategy (2172)

Educational qualifications preferred

• Field specialization: Design and visual communication, Web Designing and Computer Graphics

Required Competencies:

• Designer competent in creating excellent mobile and web experiences. You have premier work to showcase in your portfolio.
• Believe in user-centric design and can justify your design decisions with sound logic and backing.
• Obsessed with being pixel-perfect and are well-versed with platform design guidelines (Material Design, iOS guidelines, etc).
• Possess good knowledge of usability, color, typography, iconography, and interaction design.
• Keen to interact with your users and optimize your design based on the principles of UX research.
• Able to design cross-platform experiences with clarity on what will work on desktop and mobile, and what will not. 
• Should have fluent verbal and written communication skills in English.

Required Skills:

• 5-8 years of experience in digital design for mobile and web.
• Competence in prevalent design tools (like Sketch/XD, Photoshop, Illustrator, and InVision/Zeplin)
• An elaborate and consolidated portfolio showcasing your work and skills.

• 5+ years experience
• Previously managed a team
• Built & managed backend systems from scratch previously.
• Lead the core backend engineering team, including mentoring, coaching, architecture, devops, code review and software infrastructure
• Should be more proficient with Django.
• Work with the executive team to shape and execute the product roadmap
• Direct our team environment to achieve sprint deliverables and acceptance criteria
• Design and monitor metrics to assess product and infrastructure performance
• Hire, build and shape the team