Sales Engineer

Position: Full Stack Developer

Location: Coimbatore

Experience: 5 to 9 yrs.

Notice Period: within 15 to 30 days.

Work Mode: WFO; Hybrid Mode available.

Website: www.intellectyx.com

Duties and Responsibilities:

• Build and maintain robust, performant, user-facing web applications in Python/Django/React.
• Ability to work in fast paced, high pressure, agile environment, and willingness to learn any new technologies and apply them at work in order to stay ahead of the curve.
• Maintain a high level of quality for delivering software.
• Participate in sprint planning and task breakdown and estimation.
• Collaborate with various team members and stakeholders on requirements definition and feature design & development.
• Develop and enforce data engineering, security, data quality standards through automation.

Position Qualifications:

• Bachelor’s degree in computer science or Similar discipline.
• 3+ years of working experience building web applications using Python, Django, or some equivalent MVC framework.
• Working experience deploying and supporting software solutions in a production environment.
• Knowledgeable on best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Excellent verbal & written communication skills.
• Experience scaling web applications as well as working with ReactJS.
• Expertise in building and managing large volume data processing (both streaming and batch) platform and performance optimization is a plus.
• Strong team focus with outstanding organizational and interpersonal, management, communication, and presentation skills.

Technology Areas of Expertise

• 3+ yrs of experience in React.js with Redux or angular
• 3+ yrs of experience in Python, Django
• Good Knowledge or experience in Cloud/AWS
• Experience in PostgreSQL ,

• Have been involved in the delivery of at least five Microsoft Dynamics CRM projects. 
• 3+ Years of custom development experience in Microsoft Dynamics CRM/365.
• Experience in Sales and Service modules.
• Experience in .NET, C#, ASP.NET & JavaScript programming. 
• Experience in building canvas app, model driven app and power automate flows is required.
• Proven experience in consulting on software products, business analysis & requirements gathering. 
• Proficiency in developing plug-in & workflow assemblies. 
• Understanding of SQL Server 2016. Able to customize CRM forms, views, workflows, business rules, charts, & dashboards. 
• Knowledge of CRM usage in Browsers, Outlook, Tablet & Mobile Applications. 

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

About Team:

CaratLane's mission is to help customers express their emotions through jewellery. Consumer Experience Technology team is an enabler to deliver the exceptional Consumer Experience and WoW business features in large scale website, apps and backend systems.

What do we want:

* 5 to 8 years of experience in Java and Spring Boot working with large scale backend applications

* Expertise in PostgreSQL and any of caching databases

* Experience in developing RESTful/GraphQL APIs and microservices based applications

* Good problem solving and debugging skills.

* Exposure on event-driven, asynchronous I/O

* Good knowledge of engineering excellence: Unit Testing/TDD, Code quality, Documentation, CI&CD

* Experience in non-functional requirements (Scalability, Performance optimisation, Security)

* Experience is Linux development and AWS ecosystem tools

We are looking for Course Resource Developers/ Academic Writers for our Accounting and Finance vocational training division in Australia. For our Australian Registered Training (RTO) registration we require Course Resource Developers/ Academic Writers for the initial and ongoing development of course training resources and training compliance documents.

Successful candidates can work remotely from their home, or own office in their home country, to support our Australian training operations.

Your New Role
As a Course Resource Developer/Academic Writer you will be responsible for developing resources and compliance documents and adapting them for specific target student cohorts.

You will utilise your training background to:

• Assist with developing training compliance documents for RTO registration using the templates provided by Senior Consultants
• Develop Accounting and Finance assessments and PowerPoints using the texts provided
• Upload content to the online platform and ensuring information is interactive and comprehensible

What You'll Need To Succeed

• Minimum bachelor or higher level qualification in Accounting and Finance
• Previous experience in course development and writing
• Knowledge and confidence with editing of online training portals
• Previous experience working within a training organisation
• Ability to work with trainers to create appropriate scenarios
• Ability to work from home using online platforms such as Zoom and Skype

What You'll Get In Return:

• Your contract annual payment will range from AUD $12,000-  AUD $16,000
• Payment will be determined based on your experience and productive outcomes

How You Will Work

• From your home or own office in your home country
• Closely with your Australian based Compliance Manager via Zoom
• Using  your own computer and software for work
• Training compliance templates, textbooks, eBooks, online course portal and other required base resources will be provided   

Who We Looking For

• Those with excellent academic writing skills in English
• University lecturers working in Accounting and Finance disciplines (current or retired)
• Excellent writing skills when using sample documents and templates
• Those who hold a bachelor degree, or above, qualification in Accounting and Finance

How We Will Select

• We will review your resume for selection for a short interview via Zoom
• You will be given a familiar topic to complete an academic writing task and monitored via Zoom
• Based on your interview and academic writing skills selection will be decided

Desired Candidate Profile

• Diploma/degree in Sales, Marketing, Business Administration or related field
• Prior experience in a similar role and a strong track record of success in building strategic partnerships
• Experience working with senior stakeholders to find win-win solutions
• Excellent communication & interpersonal skills
• Ability to communicate, present and influence credibly and effectively at all levels of the organization
• Excellent organizational and time management skills
• Familiarity with CRM tools (eg. Salesforce) would be a plus    

• Knowledge in React Native is a must.
• Should have 1-2 year prior experience in developing App in Android and IOS
• Should have deployed at least one app in play store and app store having more than 500+ download or having technical competency in similar level
• Should have eagerness to learn & grow in a fast-paced start-up & its dynamic environment
• Willing to go beyond and shows high performance

• Taking care of entire mobile app development (both android and IOS).
• Build pixel-perfect, responsive UIs across both mobile platforms
• Leverage native APIs for deep integrations with both platforms
• Diagnose and fix bugs and performance bottlenecks for performance that feels native
• Proficient in Object Oriented Programming