Urgent opening for the position for Business Analyst.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action

Company : Barcadly Services (www.barcadlyservices.com)

Job Title: Ads manager (SEM)

About Us: Barcadly Services is a full fledge "Digital Marketing Agency" Our head office is in Mumbai & Kolhapur, the company was established in the year 2018.

We strongly supports and follows the mission of Digital India laid down by Prime Minister Shri. Narendra Modi and provides cost-effective branding solutions for start-ups & big companies in India. At Barcadly services, you will get an insight regarding what is it like to work with a pioneering Digital Marketing Agency in India.

After all, you will only seldom find someone as efficient as we are, when it comes to offering personalized performance marketing.

Thanks to our tight-knit team we have been able to assist over 170 + businesses and establishing themselves in the digital arena."

Experience:1+Years.

Overview:

As an Ads Manager, you will be responsible for planning, executing, and optimizing advertising campaigns across various channels to increase brand awareness, drive traffic, and generate leads and sales. You will work closely with the relevant departments to ensure that all advertising initiatives are aligned with the overall marketing strategy and goals.

Key Responsibilities:

• Develop and execute advertising campaigns across various channels, including Google Ads, Facebook Ads, LinkedIn Ads, and other social media platforms.

• Conduct research to identify target audiences and develop audience personas for ad targeting.

• Create and manage ad campaigns, including ad copy, ad creatives, and targeting options.

• Monitor and optimize ad performance to ensure maximum return on investment.

• Conduct A/B testing and other experiments to improve ad performance.

• Collaborate with the content team to develop ad creatives and landing pages that align with the overall marketing strategy.

• Provide regular reporting and analysis of ad performance to stakeholders.

• Stay up-to-date with industry trends and best practices to ensure that our ad strategies remain effective.

Requirements:

• Bachelor's degree in marketing, business, or a related field.

• Relevant experience in ad management.

• Strong understanding of various advertising channels, including Google Ads, Facebook Ads, LinkedIn Ads, and other social media platforms.

• Experience with ad targeting options, such as audience segmentation and retargeting.

• Familiarity with ad tracking and reporting tools, such as Google Analytics, Facebook Ads Manager, and LinkedIn Campaign Manager.

• Ability to work independently and manage multiple projects simultaneously.

• Strong analytical skills and attention to detail.

• Manage and build an overall email marketing strategy
• Create various email lists and campaigns
• Create and design various CTAs and email templates
• Test the success of every campaign
• Determine email marketing KPIs
• Develop a lead generation strategy
• Create smart email lists
• Increase email subscriptions
• Analyze data to get smart insights
• Suggest methods for improvements
• Segment lists based on behaviors like past email engagement and website interactions
• Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.

Requirements and qualifications:

• Past experience with email marketing, lead nurturing, marketing automation, and/or web analytics
• Proficient using marketing automation technology
• Knowledge of the latest digital marketing trends
• Experience with email automation tools
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

• Minimum 3-6 years of experience in the same field.

Join PlanetSpark's Sales Team

Position: Business Development Associate

Location: Gurgaon, India

Work Mode: Work from Office (WFO)

Industry: Ed Tech

Functional Area: Inside Sales

Shift: Day Shift / Night Shift (optional)

About Us:

PlanetSpark is on the lookout for dynamic individuals to join our Sales team. We are an Ed Tech company dedicated to transforming education and empowering young minds.

Roles & Responsibilities:

As a Sales Representative at PlanetSpark, you will play a pivotal role in guiding our consumers to make informed choices about our courses. Your responsibilities include:

Understanding our offerings and assisting students in selecting the right courses.

Engaging with parents who have participated in demo classes for their children.

Ensuring effective follow-up with potential customers and successfully closing sales within defined timelines.

Maintaining meticulous records of interactions through various communication channels, such as email and calls.

Achieving monthly targets and meeting all input metric goals.

Hiring Criteria:

Training Period: 21428 (Stipend)

Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)

Skills Required: Excellent Communication

Experience: 0-3 Years (Freshers are welcome)

Minimum Education: Graduation

Graduation Year: 2018-2024 passouts

Important Criteria:

Willingness to work 5 days a week.

Ready to thrive in a startup environment with a high-intensity learning culture and rapid growth opportunities.

Job Location: Gurugram

• Develop and maintain server-side logic using Node.js, JavaScript, and Python.
• Collaborate with front-end developers, designers, and product managers to create scalable and responsive web applications.
• Design and implement APIs and web services to facilitate seamless integration with other systems.
• Optimize applications for maximum speed, scalability, and reliability.
• Identify and troubleshoot performance bottlenecks and implement effective solutions.
• Ensure the security and data protection of the backend systems.
• Write efficient and reusable code, following industry best practices and coding standards.
• Conduct code reviews and provide constructive feedback to improve code quality.
• Stay up-to-date with the latest industry trends and technologies to drive continuous improvement.
• Participate in the entire software development lifecycle, from requirements gathering to deployment and maintenance.

TECHNICAL SKILLSET

• You have strong experience with semantic HTML5, CSS3, and a CSS preprocessor of your choice SASS or LESS, understanding of writing modular CSS (Must)
• You have strong knowledge of Object Oriented JavaScript (Must)
• You have strong experience with Angular or any other frameworks like Ember, Backbone or React (Must)
• You have working experience with large scale front-end architectures
• You have good knowledge in using restful web services
• You have a strong focus on performance
• You have knowledge of CSS animations
• You have experience with automation tools like Web-pack, Grunt or Gulp
• You have knowledge of unit testing tools like Jasmine, Karma etc.

Job Role

• As a Frontend Developer you will be responsible for extending and optimizing product user interfaces. You will work in a team of developers and designers to build cutting edge, graphical appealing user interfaces that provide a great user experience
• Develop web applications using various JavaScript frameworks 
• Have attention to detail and identify potential performance weak spots
• Find and share frontend best-practices with team members and other developers
• You will be actively involved during the entire technology development lifecycle.
• Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support.
• Work with a team of amazing developers and designers involved in the design and development of global platforms, participate in Agile sprints
• Invent and prototype new features, build, test and ship them to customers as SaaS, cloud based or hosted product platforms
• You will be working on one of the fastest growing e-Commerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant and offline to Online, mobile commerce, analytics, automation, DevOps and a lot more for the global markets positioned for Asia.
• Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.

Qualification

• A Bachelor’s degree in Computer Science or equivalent.

Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.

OPPORTUNITIES : Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open source development frameworks and methodologies – on a variety of domains like eCommerce, Logistics and fulfilment, Mcommerce and a whole lot others.

Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.