Business Development Manager

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

• Overall Synopsis (Skills to focus) 
• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

This is a full-time WFH NIGHT SHIFT role.

Face to face drive for Mumbai based candidates.

25th & 26th April

We’re Hiring: Assistant Manager – Merchandiser (Goa | Sales & Marketing)

🗓️ 6 Days Working | 🧵 4–6 yrs exp (Elastic Tapes/Narrow Fabrics/Accessories)

🔍 Role Overview:

• 🤝 Manage customer accounts & coordination

• 🏭 Ensure smooth order execution & production follow-ups

• 🧪 Lead product & sample development

• 📦 Maintain quality, timelines & documentation

• 💬 Strong communication & negotiation skills

✨ Key Responsibilities:

• 🧵 Develop new products with Design/R&D

• 📐 Analyse samples & coordinate costing

• 📦 Handle end-to-end sample development

• 🔍 Conduct quality checks & resolve issues

• 💰 Monitor costs & ensure timely deliveries

• 🔄 Collaborate with PPC, Sales, Logistics & Production

• 🧑‍🤝‍🧑 Handle customer enquiries, orders & complaints

• 📚 Maintain records, specs & artwork details

🛠️ Skills & Competencies:

• 🗣️ Excellent communication

• 🔄 Strong coordination & follow-up

• 🧵 Textile/trims process knowledge

• 💻 Proficient in MS Office

🎓 Qualification:

• Graduate/Postgraduate in Textile/Fashion Tech

• 4–6 yrs merchandising exp (elastic tapes/narrow fabrics preferred)

Position:

Oracle Cloud Technical

Location:

Hyderabad or Bangalore

Overview:

Recognized on the Inc. 5000 fastest growing companies in the US, Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Big Data and Analytics. Peloton has the vision and connected capabilities to help CFOs, CIOs and business leaders to envision, implement and realize the benefits of digital transformation. Companies that are equipped with the right information, have the know-how, and the enabling technology to consistently leverage analytics will gain a competitive advantage. Our people are recognized as some of the best minds and most committed people in the industry. We believe in quality. We appreciate creativity. We recognize individual contributions, and we place trust in our team members. And…we love what we do. 

Peloton provides Advisory, Consulting, and Managed services with deep functional and technical expertise specializing in serving clients in the Life Sciences, Retail, Manufacturing, Insurance, Aerospace and Defense and Financial Services industries. Our business and technology professionals provide a unique perspective, proven experience, with an innovative and collaborative approach to achieve results for clients. 

If you are interested in being part of our high performing and growing organization – and have strong business and technical expertise; especially as related to Oracle Cloud Applications, Integrations, and Reporting experience, you may be a good fit for our team. Peloton has a unique opportunity for an experienced Oracle Applications Technical Manager to play a hands on role with an ability to lead and manage a growing team of technical consultants.   

Responsibilities

Responsibilities will vary depending on the level and experience of the individual. The Oracle Cloud Technical - Manager will provide oversight and work as a hands-on manager supporting a team of developers. The Manager will work as part of a project team to deliver analytical, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include: 

• Act as Oracle Technical Lead on projects: leading the architecture, creating technical designs, and leading a team of Cloud technical consultants (Integrations, Reporting & PaaS).
• Provide technical solutions in Oracle Cloud modules and custom development, for the issues raised by the business.
• Understand the Data conversion / migration strategy, gather requirements and propose technical approach.
• Defining new and refining existing solutions using industry best practices for enterprise data management and data integration
• Continuously engage with project managers, Onsite teams to obtain information necessary for a robust solution and smooth delivery.
• Contributing to continuous improvement and development of Peloton processes and intellectual property
• Provide guidance and advice to technical developers to help them improve their technical and professional skills
• Review technical solutions and code to ensure adherence to best practices and to help team achieve industry leading quality and performance of objects assigned to our offshore development center 

Required Experience & Skills

·       Qualified candidates should have a B. Tech or M.C.A degree from recognized universities.

·       6 to 13 years of experience in Oracle Applications that includes 3-4 years of experience in Oracle cloud Technical (Reporting, Integrations and PaaS development).

·       Working knowledge of Oracle Fin, SCM, Mfg modules’ data models and functionality.

·       Must have at least 5 years of hands-on integration experience, with deep understanding of SOAP/REST API and multiple integration platforms.

·       At least 5 years of SQL experience and a strong understanding of interface mechanisms in and out of Oracle Cloud including Web Services and File Based Data Import and Export (FBDI).

·       Must have knowledge of open interfaces, AR Invoices, GL Journal, Projects, Requisitions, PO, Customer, AP Invoices. SCM modules are also required.

·       At least 2 years of experience leading team of 10+ resources, with ability to provide mentorship and training to others.

·       Experience and expertise in writing technical specifications in a Fusion Cloud/Middleware environment.

·       Experience working with customers directly including technical architects, functional consultants and developers.

·       Fit with Peloton culture and company values: teamwork, innovation, integrity, service, “can-do” attitude, and speaking your ideas.

·       Enthusiastic, energetic, and highly driven, with the desire to learn our business

·       Excellent analytical and problem solving skills.

·       Strong consultancy skills including consulting experience with excellent written and verbal communication skills.

·       Proven ability to work remotely and independently in support of clients and across multiple initiatives.

Additional Desired Skills

·       Certifications in Oracle Cloud applications Integrations

·       Experience leading solution workshops and mentoring junior staff. 

Compensation:

• Competitive base salary with performance based bonus
• Vacation, Leave, and Holiday pay
• Group Medical Insurance
• Group Term Accident & Life Insurance

Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us:

We’re a team of finance and technology enthusiasts who enjoy revolutionizing the investment industry through digital products & services. We’re building the next generation investment management platform for our financial professional customers so they can build better investment portfolios & help their clients retire in style.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!

Responsibilities:

• Design, develop, test, deploy and maintain highly performant api-driven web applications on our stack (Angular, React, SASS, Java SpringBoot, Mulesoft).
• Design and implement REST APIs to industry/company standards
• Work with our amazing product design team to develop and iterate on user interfaces that bring simplicity to complicated financial data.
• Interact with engineering members across the organization to ensure consistency in engineering practices and foster active exchange of ideas
• We have development centers in Atlanta, Houston, New York City and India and the ability to collaborate across a global organization is a key skill.
• Perform peer code reviews. Review performance, security and flexibility of the code.
• Participating in agile ceremonies (e.g. daily standup, release and sprint planning, demos, scrum of scrums).
• Work with Architect to define technical roadmaps
• Participate and help to evangelist and promote enterprise solutions with business and technology partners

The Experience You Bring:

• 2+ years experienced in front-end frameworks, such as Angular and React
• 3+ years experience in back-end technologies, such as Node.JS, ExpressJS, or Java Springboot
• 1+ years experience with Mulesoft or API development
• Experience with core AWS services
• Experience working in an Agile team and environment
• Familiarity with software engineering support systems and tools, such as Git, Jenkins, Bamboo, Gulp, Bower, Maven, Log4j
• Familiar with SSO solutions, such as SAML, OAuth, OpenID a plus
• Knowledge of the Financial Services industry a plus
• Good to have:
• Experience with DevOps tools like Docker, Kubernetes, Jenkins, etc.
• Experience in developing microservices-based architectures
• Knowledge of frontend technologies like HTML, CSS, and JavaScript
• Experience with Python technologies

Job Role & Responsibility:

VMWare NSBU HCX team is looking for passionate engineers with a startup mindset and ready to solve business problems by applying technical engineering knowledge. You will be a part of enterprise class HCX cloud mobility platform to help customers solve datacenter evacuation, consolidation and hybrid cloud use cases. You’ll be part of a dynamic engineering team where a passion for innovation is a key to address technical problems, improve performance and scalability and focus on continuous improvement is of paramount importance. You will be a part of R&D development team focused on various aspects of HCX ranging from workload mobility to networking in the context of hybrid cloud paradigm. As part of the job, you will work with senior architects and other engineers of the team to deliver world class enterprise class product.

Required Skills:

• Background with Computer Science fundamentals (based on a BS or MS in CS or related field) with 4+ years of substantial professional experience
• Strong programming skills in Java/Go/Python
• Knowledge of distributed systems
• Understanding of Micro Services architecture, REST APIs Design and Development 
• Understanding of Kubernetes, Kafka, No-sql, Java/Sprint, Client MVC
• Exposure to one or more UI technologies
• Organized and passionate about details; able to effectively perform multiple/concurrent tasks within deadlines in a dynamic environment

Preferred Skills:

• Strong knowledge about virtualization, and/or container technologies
• Experience in SDN/Networking/Network Management domain is added plus
• Exposure to AWS, Azure is added plus

About Quidich

http://www.quidich.com">Quidich Innovation Labs pioneers products and customized technology solutions for the Sports Broadcast & Film industry. With a mission to bring machines and machine learning to sports, we use camera technology to develop services using remote controlled systems like drones and buggies that add value to any broadcast or production. Quidich provides services to some of the biggest sports & broadcast clients in India and across the globe. A few recent projects include Indian Premier League, ICC World Cup for Men and Women, Kaun Banega Crorepati, Bigg Boss, Gully Boy and Sanju.

What’s Unique About Quidich?

• Your work will be consumed by millions of people within months of your joining and will impact consumption patterns of how live sport is viewed across the globe.
• You work with passionate, talented, and diverse people who inspire and support you to achieve your goals.
• You work in a culture of trust, care, and compassion.

Opportunity

• Your contribution to the software will help shape the final output seen on television
• You will have an opportunity to work in live broadcast scenarios
• You will work in a close knit team that is driven by innovation

Role

We are excited to be growing our unreal team and opening up new pathways into the business by bringing on board an Unreal Designer. The role will be a vital one in building our virtual rendering system. You will be responsible for building and extending upon our virtual system that enables our artists to create compelling and spectacular virtual worlds for use in broadcast productions. This is not a traditional gaming role but forms a new and exciting role within Quidich. The position will encompass a number of unique challenges and interesting areas of development, all working towards improving the design output.

Responsibilities

• Developing a scalable and performant Unreal renderer for use in broadcast
• Maintaining and developing UE4 plugins
• Developing tools that enable our team to create photorealistic and virtual worlds
• Enabling a character creation pipeline

Requirements (Good to have)

• Degree in Design or Arts
• In Depth understanding of UE4
• GIT and source control
• Experience Making UE4 editor plugins to aid artist workflows
• Modeling experience on max , maya or cinema 4d
• Strong mathematical understanding - linear algebra, vector/matrix

Additional Skills

• Knowledge of character animation workflows
• UE 4 mobile experience (IOS and Android)

Reporting To: Product Lead 

Joining Date: Immediate (Mumbai)