Senior Firmware Engineer

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

JOB DESCRIPTION :

COMPANY DESCRIPTION

Gurucul is transforming enterprise security with user behavior and predictive analytics. If you enjoy

working in a fast-paced, rapidly growing and progressive environment, this is the position for you.

Gurucul offers competitive compensation packages and full benefits for all full-time employees.

JOB DESCRIPTION: Technical Lead

Seeking a Java Technical Lead Developer, who will create scalable multi-tier web applications in an agile

software development environment. Applicant should have significant hands-on experience in designing

and coding server components.

The ideal candidate must be able to design and develop enterprise-scale information security software

in collaboration with the engineering team in India and with their counterparts in the US.

SKILLS AND QUALIFICATIONS

• 8 to 14 years experience working as a Java developer on Web/EE applications, ideally multi-tenant SaaS products and at least 3 years as a tech lead.
• Expert in core Java development and Java EE technologies.
• Solid experience building server-side components for enterprise applications.
• Good understanding of browser-side development using any one of the frameworks like Angular, React etc.
• Good understanding of Single-page applications architecture.
• Good understanding of HTML/HTML5, CSS/CSS3, Javascript and object-oriented javascript Should be well versed with server-side and client-side design patterns and anti-patterns.
• Experience using Spring and Hibernate in a commercially available software product.
• Good experience in MVC Architecture like Grails, Spring MVC, Servlets and JSP API programming.
• Exposure to maven/Gradle build script.
• Exposure/Experience with Hadoop and related big data technologies.
• Experience with Git/Gitlab.
• Experience in JMS, Kafka, and Logstash would be considered an added advantage.
• Good understanding of REST APIs and JSON.
• Expert in RDBMS like MySQL 8, SQL, SQL query design, tuning, and experience working with very large databases.
• Experience in multi-threading, and building cluster-aware applications.
• Strong communication skills.
• BS/MS degree in Computer Science, Engineering or related discipline.
• Experience with DevOps pipelines using tools like Jenkins, Gitlab, and Nexus would be a big plus.
• Experience in working in SCRUM as a scrum master.

WHAT TO EXPECT

• Provide inputs in the architecture and design of enterprise applications targeting Fortune 500 companies.
• Development of web-based Enterprise Applications using cutting-edge technologies.
• Gain an insight into enterprise security challenges as it relates to information/Application and infrastructure protection.
• Work closely with a brilliant team based in the USA and India that has successfully launched several software companies.

LOCATION

• The position is based in Pune (India)

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30AM-7:30PM/11AM-8PM

Location-Pune,Kolkata,Mumbai,Noida

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

Fixed Pay- 2.9 to 3LPA

Performance based incentives-2 to 3LPA

Total Pay- 4.9 to 6LPA

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

Automobile Background Experience is Mandatory.

Immediate joiners are preferred.

We offer attractive salary packages and lucrative incentives.

We offer a working environment that promotes Learning and Development.

Designation: Sr. Software Engineer – React Native

Work Location: Chennai/Bangalore

Experience: 

• 4 - 8 years of experience in development with minimum 2 years in react native.

Description:

• Should have min 2+ years of Hands-on experience in React Native development.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
• Experience with JavaScript, Typescript, CSS, HTML5 and front-end languages.
• Good understanding of Android/ iOS design guidelines, SDK.
• Exposure to building React Native components in native iOS and Android.
• Solve complex technical, scalability or performance challenges.
• Familiarity with code versioning tools such as Git, SVN, Gitlab.

Educational Requirements:

B.E/B.Tech (CS/IT/ECE), MSc (CS), MCA

**** Only Mumbai based candidates will be considered for interview. Immediate Joinee only *****

JForce Solutions is looking for developers who have excellent coding skills and who can start contributing right away.
There will be a bond of 2 years for this position based on your experience. The job location will be Vileparle west, Mumbai

Responsibilities and Duties

• Build and customize mobile applications used by over 100K users.
• Migrate existing applications from NativeScript to Native
• Enhance existing mobile application
• Improve performance & User experience of mobile app

Key Skills
Native Development, NativeScript, Java, JavaScript, React, ReactJS, Android, iOS, API

Expected Start Date: Immediate

Job Type: Full-time

Linkby is a global VC funded software company founded by one of Australia’s top digital publishing entrepreneurs. Our software helps D2C e-commerce brands and publishers work together more effectively and profitably than ever before. We’re currently building our engineering team globally to support our rapid growth. We have a remote-first culture while also having office hubs in Toronto, London & Sydney.

We are looking for a seasoned full-stack engineer to join our team to help build out and manage our entire web infrastructure. You will work as part of a team to develop fast, well-tested, and performant code across various web projects in the adtech vertical.

As a Full Stack Developer, you should be comfortable around both front-end and back-end development (predominantly in Javascript), development frameworks and third-party libraries. You will be responsible for the full software development life cycle, from conception to deployment.

Responsibilities

Design and deployment of database and backend storage systems (eg. relational database, key-value/blob stores) Design and implementation of low-latency, high-availability, and performant applications Design and construction of REST APIs Integrating front-end UI with the constructed APIs “Pixel-perfect” implementation of approved UI and designs Building reusable components and front-end libraries for future use Design and implementation of continuous integration and deployment Test software to ensure responsiveness and efficiency Implementation of security and data protection Integration with third-party services and software

Required Skills & Experience

At least three years’ experience with: Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum) Back-end development with Node.js Front-end development with Vue.js Database design and management with PostgreSQL Highly proficient with the JavaScript language and its modern ES6+ syntax and features Understanding the nature of asynchronous programming and its quirks and workarounds Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM Experience with development & deployment using containerisation technology (eg. Docker) Experience with cloud infrastrastructure management & deployment on AWS (eg. ECS, Lambda, SQS, SNS, Kinesis) Familiarity with automated JavaScript testing, specifically testing frameworks (eg. Jest or Mocha) Familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries (eg. Sass, Less, Webpack) Proficient understanding of code versioning tools (eg. Git) Ability to understand business requirements and translate them into technical requirements Open-mindedness and ability to learn new programming languages & tools to best serve the project at hand Appreciation for clean and well documented code Excellent verbal & written communication skills

Preferred Skills & Experience

Experience with React.js & TypeScript will be highly regarded Knowledge of other backend languages such as Golang, Rust, OpenResty Experience with adtech/martech technology Experience with Machine Learning/AI/Data Science Experience working with large scale/high traffic applications Experience with other cloud infrastructure providers (eg. Google Cloud, Azure) We offer flexibility and a strong team culture with additional leave and health benefits for your location. We can't wait to see your application

The ideal candidate will be responsible for the technical design and implementation of new products and enhancements. They will work in all phases of the development cycle: concept to implementation.  

• Perform full life-cycle development
• Adhere to agreed upon delivery schedules
• Utilizes source control, continuous integration, and unit testing best practices
• Work cross-functionally to define and write code for new features

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in related area
• Experience with iOS and Android platforms