Technical Content Writer

Site Reliability Engineer 2 (SRE 2)

Overview:

As a Site Reliability Engineer 2 (SRE 2), you play a dual role of a senior technical contributor and a team leader within the SRE team. In addition to ensuring system reliability, scalability, and performance, you will manage shift schedules, guide SRE 1 engineers, and ensure compliance with ITSM processes. Your focus will be both technical execution and operational excellence, ensuring that the team delivers high-quality, consistent support and reliability across environments.

Key Responsibilities:

1. Infrastructure Reliability and Technical Leadership

· Ensure high availability, scalability, and performance of systems through proactive monitoring, automation, and continuous improvement.

· Lead efforts in improving infrastructure observability using tools like Prometheus, Alertmanager, Grafana, and other telemetry systems.

· Serve as an escalation point for complex technical incidents and outages, providing guidance to SRE 1 engineers.

2. Team Oversight and Performance Management

· Provide technical and operational leadership to SRE 1 engineers, ensuring daily tasks are executed as per standards.

· Review SRE 1 work regularly to ensure adherence to best practices, SOPs, and incident response protocols.

· Mentor and train junior team members to enhance their technical skills and operational understanding.

· Conduct regular feedback sessions and contribute to performance evaluations.

3. Shift Management and 24/7 Coverage

· Design, implement, and manage rotating shift schedules to ensure optimal 24/7 support coverage.

· Monitor shift adherence, workload distribution, and overall team health.

· Ensure proper handovers between shifts with complete documentation and context sharing.

4. ITSM Process and Compliance

· Own and enforce ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Fulfillment.

· Ensure that all incidents, changes, and problems are logged, categorized, and resolved or escalated as per SLA.

· Continuously assess and improve ITSM processes in collaboration with internal stakeholders and audit teams.

5. Incident and Problem Management

· Lead major incident investigations and coordinate response efforts across teams.

· Oversee root cause analysis and implementation of long-term fixes for recurring issues.

· Maintain detailed incident logs and postmortem reports for high-priority incidents.

6. Change and Maintenance Oversight

· Review and approve change requests initiated by SRE 1 or other team members.

· Ensure execution of maintenance tasks adheres to predefined SOPs and does not impact system stability.

· Track and analyze impact of changes to continuously improve reliability metrics.

7. Reporting and Stakeholder Communication

· Create and present weekly/monthly reports on SRE metrics, team performance, incident trends, and capacity planning.

· Collaborate with cross-functional teams, including engineering, QA, support, and product, to align operational goals.

· Provide updates to leadership on key incidents, system health, and team productivity.

Job Description -

Front line officers who are working in the areas of Sales. Visit channels and Direct partners and source a home loan file. They bring in & login the file & ensure going ahead to credit team for screening.

Scan local market and see which are our potential customers

Role involves Customer Acquisition & engagement

Blend of Direct & through connectors as well or networks

Incentive structure and incentivization happens basis target achievement

Incentivize even up to 75% target achievement

Open to evaluate candidates who has been selling insurance

Willingness & intent to do sales

Responsibilities

• Lead and manage the manual testing efforts of the QA team in an Agile development environment.
• Create and execute comprehensive test plans, test cases, and test scripts to ensure high-quality software delivery.
• Collaborate with development teams, project managers, and other stakeholders to identify, prioritize, and execute test cases.
• Work closely with the development team to ensure timely resolution of issues.
• Develop and maintain test documentation, including test cases, plans, and reports.
• Provide timely and accurate reports on test progress, defect status, and quality metrics to higher authorities.
• Perform Functional, Non-Functional, GUI testing, Smoke, Sanity testing, Performance testing, Pen Testing, Monkey testing, Retesting & Regression testing.
• Identify areas for process improvement and implement best practices to increase the efficiency and effectiveness of the QA process.
• To prepare daily Sprint reports.
• Stay up-to-date with emerging trends and best practices in software testing and QA methodologies.

Requirements:

• Bachelor's degree in Computer Science or a related field
• Minimum of 8 years of experience in software testing and QA, with a focus on manual testing
• Minimum of 3 years of experience as a team lead managing at least 5 team members in an Agile development environment
• Strong understanding of Agile methodology.
• Experience with testing web-based applications, mobile applications, and APIs
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong attention to detail and ability to prioritize tasks effectively
• Experience with test management tools, such as JIRA, AIO, Trello, etc.
• ISTQB certification is a plus.

• Building an environment for the creative team to work in and overseeing their ideas and projects

• taking responsibility for the creative philosophy and the standard of output across the agency or department

• developing ideas for advertising or promotional campaigns

• pitching concepts to clients if you work at an agency, or presenting to directors if you work in-house

• overseeing several projects from start to finish, keeping to deadlines, and signing off on these projects before they are presented

• liaising with clients to keep them informed and to highlight any issues

• understanding the commercial aspects of the agency or marketing department

• hiring and managing the creative team.

Mandatory Skills - 4 years in Nodejs, JavaScript, Express.js, MongoDB, Data Structures, Algorithms

"Expertise in Node.js Web frameworks like Meteor, Express, and Kraken.JS

Expertise in building highly scalable web services using Node.js, Create REST API with the help of Node middleware

Deep understanding of REST and API design

Experience designing APIs for consistency, simplicity, and extensibility.

Expertise with JavaScript testing frameworks like Jasmine, Quit, Mocha, Sinnon and Chai.

Expertise with building tools like Web pack, gulp, and grunt.

Integration of various application components

Experience in various phases of the Software Development Life Cycle (SDLC) such as requirements

analysis, design, and implementation in an agile environment, etc.

As a Business Development Manager working under the FMCG segments, an ideal candidate must perform the following responsibilities.

·     Approaching potential leads and closing them within a stipulated time frame.

·       Create exclusive distributors and businesses associated with the company towards business growth.

·     Look after the entire business   growth of the exclusive distributor and business associated

REQUIREMENTS:

·      Bachelor’s degree in business, marketing or a related field.

·      Experience in sales, marketing or related field.

·      Strong communication skills and IT  fluency.

Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 200k users in 2 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you probably already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.

We need you, if you have 4+ years of experience in creating intuitive user experiences. We are execution focused and work would involve building things quickly & adapting based on market feedback. If you love designing consumer products & building things excites you, we would like to talk to you.

What you will do

• Work directly with the founding team and drive key product decisions
• Define and establish a common, unified UI library
• Define entire user experiences, information architectures, and interaction concepts for both web and mobile applications
• Build storyboards, user flows, wireframes and mockups to communicate design ideas

Great to have

• Sense of ownership
• Desginers who can talk product and strategy
• Experience in building beautiful consumer products
• Strong opinions, loosely held

Good to have

• Good written communication skills
• Bangalore love
• Interest in mentorship

Probably not ideal if

• If you have always been right about everything in life
• Not looking for a full time engagement
• Unwilling to relocate / join office in Bengaluru post Covid

Definitely get in touch if you

• Would have started the exact same company but willing to build it together with a great team
• Already tried the https://web.wiseapp.live/download" target="_blank">product and have ideas on how to improve it

Note: Please attach portfolios / links to profile on behance or dribbble or personal websites while applying