Senior Enterprise Customer Success Manager (CPaaS / B2B SaaS)

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Who you are ?

SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth.

As a Client Success Manager, you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO, outreach, content, and sales teams to ensure smooth onboarding, exceptional communication, successful campaign execution, and outstanding client experiences.

This role is ideal for someone who enjoys building relationships, solving problems, managing projects, and helping clients get maximum value from the services they purchase.

What You'll Do

• Onboard new clients and understand their goals, requirements, and expectations
• Serve as the primary point of contact for assigned accounts
• Build strong relationships with clients and key stakeholders
• Coordinate with internal teams to ensure successful campaign delivery
• Provide regular updates, reports, and progress communication
• Manage feedback, approvals, revisions, and client requests
• Monitor account health and identify potential risks proactively
• Improve retention through excellent communication and service
• Identify upsell and cross-sell opportunities where appropriate
• Maintain accurate client records and activity history in Pipedrive

What We're Looking For

• Excellent written and spoken English
• Strong relationship-building and communication skills
• Strong organizational and project management abilities
• Ability to manage multiple client accounts simultaneously
• Problem-solving mindset
• High attention to detail
• Professional and confident client-facing communication
• Ability to handle difficult conversations diplomatically

Preferred Experience

• 3+ years of Client Success, Account Management, Customer Success, or Account Management experience
• Experience working in an SEO, digital marketing, SaaS, or agency environment
• Experience managing international clients
• Experience using CRM platforms such as Pipedrive, HubSpot, Salesforce, or Zoho CRM
• Experience working with remote teams

Bonus Points If You Understand

• SEO
• Link Building
• Digital Marketing
• SaaS Businesses
• Agency Operations
• Client Retention Strategies
• Customer Success Processes

Tools You'll Use

• Pipedrive
• Slack
• Google Meet
• Google Workspace
• Service Provider Pro

What Success Looks Like

Within your first few months, you'll be expected to:

• Manage client communications confidently
• Successfully onboard clients independently
• Maintain accurate CRM records
• Coordinate effectively with internal teams
• Build strong client relationships
• Identify opportunities to improve retention and account growth

Why Join SERP Forge?

• Fully remote role
• Work with international SaaS companies, agencies, and brands
• Direct impact on client retention and business growth
• Opportunity to help shape our client success processes
• Collaborative and growth-focused environment
• Long-term career progression opportunities

How to Apply:

Please send:

• Your resume
• A short introduction about yourself
• Details of your client-facing experience
• Any experience with SEO, digital marketing, SaaS, or agency services

Shortlisted candidates may be asked to complete a client communication assessment or account management exercise.

If you're passionate about building client relationships, delivering exceptional customer experiences, and helping clients succeed, we'd love to hear from you.

The Opportunity: 

Agami unlocks the power of data to create opportunities for consumers, businesses, and society. We gather, analyze, and process data in ways others can’t. For more than 5 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. We believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people, and innovation so we can help create a better tomorrow. 

Expected Deliverables & Outcomes: 

Provide leadership and management for the regional sales territory and sales development activities, in alignment with the strategic company direction. Responsible for retaining current customers as well as developing and attracting new customers. Responsible for learning and selling current products and new products, keeping abreast of new technologies, recommending/sharing changes and trends seen in the 

field, and meeting sales goals in targeted markets. 

Responsibilities: 

1. Prospect and close sales leads to help generate revenue for the company. 

2. Responsible for developing, implementing, and evaluating the sales strategy. 

3. Should have strong management and coaching skills to support the learning and development of 

the sales team. 

4. Support the learning and development of the sales team 

5. Coordinate with sales representatives to generate and meet with prospective leads 

6. Track and report all sales activities 

7. Develop and execute sales strategy through market analysis 

Driving Results: 

Sets positive, compelling goals and aggressive schedules for improvement. Translates the vision/mission of the organization into actionable, quantitative plans. Conveys a sense of urgency and drives issues to closure. 

Managing Performance 

Translates overarching business goals into specific objectives for each member of the team. Holds people accountable for agreed-upon results. Identifies and keeps others focused on the most important metrics that 

drive the business, and uses CRM and reporting tools consistently to effectively manage the territory 

Building Commitment 

Motivates others to pursue common objectives with excitement about the future. Radiates enthusiasm for goals and infects others with a shared optimism and excitement. Conveys a genuine belief in succeeding despite the toughest obstacles. Building Relationships and Using Influence builds and sustains excellent relationships at all levels, both internally and externally. Uses relationship networks to strategically accomplish objectives. Communicates excitement about the business and motivates others to pursue common objectives. 

Communication 

Communicates passion, energy, intensity, and excitement. Is highly articulate and compellingly makes arguments and comes to the point.  Energy/Endurance Has a high work capacity and shows passion,energy, endurance, and intensity. Maintains focus through days of long hours and multiple priorities 

Minimum Qualifications: 

● Bachelor’s degree in marketing or business administration 

● Should have at least 3 to 5 years of experience selling multiple software products and services 

into key accounts. Selling SAAS products /Cloud experience, Call Center, and CRM selling 

Experience will be preferred. 

● Excellent communication, interpersonal, and organizational skills 

● Superb leadership ability 

● Ready to travel 

● Proven success rate at levels above quotas 

● Experience in planning and implementing sales strategies. 

● Should be a relationship builder at the C or VP level 

● Should follow a consultative approach to sales 

● Strong business vertical domain expertise needed/preferred in at least 2 verticals (BFSI, RETAIL, 

EDUCATION, HEALTHCARE, BPO/ITES)

Account Manager

Sales · Revenue

📍 Noida · 🕐 Full-Time · 🧭 7-12 Years

The Mission

We aren't automating scripts — we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.

Advance revenue growth by nurturing and expanding key accounts through strategic relationship management.

The Pillars of Impact

🚀 1. Account Expansion (50%)

• –Drive product adoption within key accounts.
• –Identify and execute upsell opportunities.
• –Expand footprint through cross-selling initiatives.
• –Maintain high-level client satisfaction and loyalty.

⚙️ 2. Stakeholder Engagement (30%)

• –Manage complex stakeholder relationships effectively.
• –Serve as primary contact for all client communications.
• –Navigate client organizations to identify key decision makers.

🧠 3. Strategic Insight (20%)

• –Analyze account performance to inform growth strategies.
• –Provide feedback to product teams for continuous improvement.
• –Utilize industry insights to enhance client engagement.

Must-Haves — Do not apply unless you have these

• ✓You must have experience in relationship management.
• ✓You must have the ability to identify upsell opportunities.
• ✓You must have experience in managing stakeholder relationships.

The Bar — What you must prove

Proven revenue growth from key account management.

Increased revenue by 30% year-over-year in previous roles.

Demonstrated ability to execute upsell strategies.

Successfully upsold products, achieving a 20% increase in sales.

Effective stakeholder relationship management.

Managed and retained top-tier clients for over 5 years.

Strong product adoption initiatives.

Led initiatives that boosted product adoption by 40%.

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

About the Role:

We are looking for a Customer Success Executive to manage day-to-day customer support, relationship management, and retention for our growing D2C wellness business. The ideal candidate should have strong communication skills and a genuine sense of empathy, while ensuring every customer has a smooth, satisfying experience with our brand.

Key Responsibilities:

1. Manage day-to-day customer interactions across email, chat, and calls.

2. Respond to customer queries and concerns accurately and promptly.

3. Maintain and update customer records and interaction history on our CRM.

4. Track customer satisfaction and health metrics; flag at-risk or unhappy customers proactively.

5. Handle escalations and difficult conversations with empathy and sound judgment.

6. Educate customers on product usage, ingredients, and routines to improve outcomes and encourage repeat purchases.

7. Coordinate with the operations/logistics team on order issues, returns, and delivery concerns.

8. Collect and organize customer feedback and share actionable insights with the product and marketing teams.

9. Maintain and improve FAQs, help documentation, and response templates.

10. Monitor reviews and ratings across marketplaces (Amazon, Flipkart, website, social media, etc.) and respond where required.

Other requirements:

• Experience in customer support, customer success, or a related role (Not Mandatory but is an added advantage).
• Excellent verbal and written communication skills.
• Hands-on experience with CRM or helpdesk tools.
• Working knowledge of MS Excel or Google Sheets.
• Close attention to detail and accuracy in maintaining customer records.
• Ability to work independently and manage multiple conversations.
• Experience in a D2C, e-commerce, or wellness/health company is an added advantage.
• High level of empathy and patience.
• Strong ownership and accountability.
• Organized and detail-oriented approach.
• Willingness to learn and grow in a fast-paced startup environment.

Annual CTC: ₹ 2,50,000 / year.

Work-in-office role - Near Kudlu Gate Metro Station.

This is a high-ownership, founder-facing GTM role.

You will be responsible for identifying, engaging and converting enterprise accounts and building a predictable pipeline for Pingbix.

You will work closely with the Founder, Product, Engineering and Customer Success teams to understand customer problems, create business cases, run POCs and convert them into long-term enterprise relationships.

This is not a role for someone who only wants to manage inbound leads.

We are looking for someone who can hunt, sell, build relationships and close.

What You'll Do

Enterprise Sales & New Business

• Identify and acquire enterprise customers across BFSI, fintech, D2C, consumer internet and other high-volume communication businesses.
• Build and manage your own enterprise pipeline.
• Prospect CXOs, founders, CTOs, CIOs, CMO/Head of Growth, Customer Experience and Digital leaders.
• Conduct discovery meetings and understand customer communication challenges.
• Position Pingbix across SMS, WhatsApp, RCS, Voice and AI-powered communication.
• Build business cases and ROI-led proposals.
• Drive POCs from discovery → solution → implementation → commercial closure.
• Own the sales cycle from first conversation to signed contract.
• Build long-term relationships with strategic accounts.

GTM & Market Development

• Identify new ICPs, industries and use cases for Pingbix.
• Develop account-based sales strategies for high-value prospects.
• Research competitors and understand the CPaaS, MarTech and AI communication landscape.
• Work with the Founder to develop new GTM plays.
• Build partnerships and channel opportunities where relevant.
• Help develop repeatable sales processes as the company scales.

Cross-functional Ownership

Work closely with:

• Founder & CEO
• Product
• Engineering
• Solutions / Pre-sales
• Customer Success
• Marketing

to ensure customer requirements are translated into successful deployments.

About Us 

Cubic Logics, through its Apps 365 portfolio, is a Microsoft-focused SaaS company building secure, AI-native business applications within the Microsoft 365 ecosystem. As a Microsoft Solutions Partner, our products extend Microsoft 365, SharePoint, Teams, Power Platform, and Azure to support business functions across HR, IT, Legal, Finance, and Operations. 

Apps 365 has achieved 12,100+ deployments across 172 countries, serving customers from growing businesses to global enterprises. All solutions are Microsoft Certified, available through Azure Marketplace/AppSource, and aligned with the Microsoft Co-Sell ecosystem. 

Cubic Logics is also recognized as a Great Place to Work, with a culture focused on ownership, collaboration, learning, innovation, and recognition. 

About the Role 

We are looking for high-performing Sr. Sales Managers – Enterprise to drive B2B SaaS revenue across the USA and India markets. 

You will own the complete enterprise sales cycle—from prospecting and discovery to solution positioning, demos, commercial negotiations, procurement, and closure. 

You will engage with CXOs, CIOs, CTOs, CHROs, General Counsels, IT Heads, Legal Leaders, HR Leaders, Procurement teams, and Business Heads. 

This role requires a strong hunter mindset, consultative selling capability, commercial acumen, and experience managing complex enterprise buying processes. 

Candidates managing the USA territory should be comfortable engaging customers during relevant US business hours. 

What You’ll Own 

• Own the full enterprise SaaS sales cycle from prospecting to closure. 
• Drive new-logo acquisition and revenue growth across assigned USA or India territories. 
• Build and maintain a healthy pipeline of mid-market and enterprise opportunities. 
• Develop relationships with CXOs and senior stakeholders across IT, HR, Legal, Finance, Procurement, and Operations. 
• Conduct discovery to understand customer challenges, systems, budgets, timelines, and decision criteria. 
• Position Apps 365 solutions through consultative and value-based selling. 
• Lead product demonstrations, business cases, proposals, commercial discussions, and negotiations. 
• Manage RFPs, RFIs, security evaluations, vendor onboarding, procurement, and enterprise contracts. 
• Position Apps 365's Microsoft 365-native architecture, including SharePoint, Teams, Azure, and Power Platform. 
• Leverage Microsoft Marketplace, Co-Sell, partner, and ecosystem opportunities where relevant. 
• Work closely with Product, Presales, Marketing, Engineering, Customer Success, and Leadership. 
• Monitor competitors, customer trends, and market opportunities. 
• Maintain accurate forecasting, CRM hygiene, opportunity notes, and next steps. 
• Identify cross-sell, upsell, and strategic account growth opportunities. 

What You Bring 

Must-Haves 

• 5+ years of B2B SaaS, enterprise software, cloud, or technology sales experience. 
• Proven track record of achieving or exceeding enterprise sales targets. 
• Experience selling to mid-market and enterprise customers. 
• Exposure to the USA and/or India enterprise market. 
• Strong understanding of prospecting, discovery, demos, negotiation, procurement, and closure. 
• Experience acquiring new logos and managing complex sales cycles. 
• Confidence engaging with CXOs and senior decision-makers. 
• Strong consultative selling, negotiation, presentation, and objection-handling skills. 
• Ability to manage multiple stakeholders and long sales cycles. 
• Strong commercial acumen and ability to articulate business value and ROI. 
• Experience with HubSpot, Salesforce, Zoho, Dynamics 365, or similar CRM platforms. 
• Strong ownership, accountability, resilience, and execution discipline. 
•  

Who Will Thrive Here 

You are someone who: 

• Has a strong hunter mentality and enjoys opening new enterprise accounts. 
• Understands enterprise SaaS and focuses on solving business problems. 
• Is confident engaging CXOs and senior business leaders. 
• Can manage complex, multi-stakeholder sales cycles. 
• Can clearly communicate both business and technology value. 
• Understands pipeline management, forecasting, and sales discipline. 
• Takes ownership of opportunities and drives next steps proactively. 
• Works well across Product, Marketing, Presales, Customer Success, and Leadership. 
• Is comfortable selling in a fast-moving, high-growth SaaS environment. 

Why Join Cubic Logics / Apps 365? 

• Sell products built around Microsoft 365, SharePoint, Teams, Azure, and Power Platform. 
• Work with a business backed by 12,100+ deployments across 172 countries. 
• Gain exposure to Azure Marketplace, AppSource, Microsoft Co-Sell, and partner-led selling. 
• Sell solutions across Legal, IT, HR, Finance, and Business Operations rather than a single product. 
• Represent solutions designed with enterprise security, compliance, privacy, and customer data control in mind. 
• Work closely with Product, Presales, Marketing, Customer Success, and senior leadership. 
• Successful performers can grow into larger territories, strategic accounts, vertical leadership, or sales leadership roles. 
• Join an organization recognized as a Great Place to Work, with employee benefits, learning opportunities, recognition programs, flexibility as per company policy, and team engagement initiatives. 
• This is not a passive account-management role. 

We are looking for professionals who enjoy: 

New Accounts → Discovery → Demo → Business Case → Stakeholder Alignment → Proposal → Negotiation → Closure → Growth 

You will receive support from Product, Presales, Marketing, Customer Success, and Leadership, but you will be expected to own your opportunities and your number. 

If you enjoy building enterprise relationships, solving complex customer problems, competing in the SaaS market, and closing high-value business, we would like to hear from you. 

As a Customer Support Executive / Manager, you will own a set of client accounts and ensure they successfully adopt and use the product.

You will handle client onboarding, product training, reporting, data requests and day-to-day client queries. You will also identify repetitive requests and use AI and automation to make recurring reports and workflows more efficient.