Senior Enterprise Customer Success Manager (CPaaS / B2B SaaS)

Roles and Responsibilities

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• Design and develop high-performing and responsive web applications using Angular JS best practices.
• Write clean and efficient JavaScript, CSS, and HTML codes.
• Conduct product analysis tasks.
• Connect with other team members, such as UX designers, project managers, and back-developers to deliver quality work.
• Analyze and resolve debugging issues in the application code to maintain the sustainability of the application.
• Proficiency in JavaScript, TypeScript, Angular (v6 and above), HTML, and CSS.
• Manage all code compliance with respect to the standards set by the company.
• Coordinate with the backend team to create, test and execute code that merges with live streams and API endpoints.
• Create system configuration functions using a component-based architecture.
• Perform troubleshooting bugs and issue resolution.
• Hands-on experience in developing modularized or template-based implementation.
• Create User Interface for Modern Rich Internet Applications.
• Perform product analysis and development tasks that may require extensive research and analysis.
• Build application performance through JavaScript profiling and code optimization.

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Requirements and Skills

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• Practical knowledge of AngularJS, Angular 2+, and TypeScript
• Bachelor’s degree in IT, computer science, computer engineering, or similar
• Good understanding of UI/UX design principles
• Excellent Node.JS and Express knowledge
• Experience with database technologies (e.g., MySQL and MongoDB)
• Problem-solving and analytical skills
• Strong knowledge of CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt
• Familiarity and sensibilities with UX and design application and execution
• Good comprehension of server-side CSS pre-processors such as Stylus, Less
• Comfortable with Java and JavaScript (workflow and decision engines)
• Good understanding/familiarity with Kafka and Mongo
• Should be a team player and have strong attention to detail
• Excellent verbal and written communication skills

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We are seeking a detail-oriented and motivated Data Entry Specialist to join our team. In this role, you will be responsible for accurately entering, updating, and maintaining data in our systems and databases. The ideal candidate will have strong typing skills, attention to detail, and the ability to work efficiently under deadlines.

Key Responsibilities:

• Accurately enter data into databases, spreadsheets, and internal systems
• Verify data accuracy and make necessary corrections
• Maintain confidentiality of sensitive information
• Organize and manage records and files
• Perform regular backups to ensure data preservation
• Respond to data requests and provide information as needed
• Assist with administrative tasks and other projects as assigned

Qualifications:

• High school diploma or equivalent; associate degree is a plus
• Proven experience in data entry or a similar role preferred
• Excellent typing skills (minimum 40–60 WPM preferred)
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office (Excel, Word) and data entry software
• Good organizational and time-management skills
• Ability to work independently and in a team environment

Preferred Skills:

• Familiarity with CRM systems or database management
• Basic knowledge of spreadsheets and online forms
• Good communication skills
• Ability to handle confidential information with integrity

Benefits:

• Competitive salary
• Flexible working hours
• Remote work options
• Paid time off and holidays
• Opportunities for growth and development

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

Application Security Engineer

About us:

Foxit is remaking the way the world interacts with documents through advanced PDF and digital signature technology. We are a leading global software provider of fast, affordable, and secure PDF and digital signature solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF and digital signature technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

For more information, please visit https://www.foxit.com/

You would be working for the product Foxit eSign, India office which is registered with the name of eSign Genie Software Private Limited.

Job Brief

• Review Software applications for potential security vulnerabilities by conducting application security reviews i.e., Requirements review, Design review, Code Review.
• Clear Understanding and Hands on experience on OWASP Top 10 Vulnerability standards like XSS, SQL injection, session hijacking, and authorization bypass vulnerabilities.
• In-depth research on Web security, familiar with the origin of various Web security problems and solution, having a tracking of Security threats of network.
• Expertise in testing web application vulnerabilities and Network related vulnerabilities.
• Practical understanding and use of commercial application security tools
• Knowledge of the Vulnerability Fixations.
• Hands on development using Java / J2EE
• Solid understanding and experience with establishing application security policies across an organization.
• Good Documentation, reporting, Strong communication, and collaboration skills with various levels of executives from top management to technical team members across the organization.
• Strong self-starter who can operate independently.

What we offer you

• The chance to contribute to the creation of a sophisticated and appealing product, built from scratch with a fresh, global team!
• A fast, flexible, and rewarding incubator-like environment but with the solidity and seriousness of large and stable company in the background
• Be part of the exquisite team that will shell out the next big Foxit product all eyes on us!
• A Pluralsight subscription
• Competitive remuneration package

Looking for an experienced candidate with strong development and programming experience, knowledge preferred-

• Cloud computing (i.e. Kubernetes, AWS, Google Cloud, Azure)
• Coming from a strong development background and has programming experience with Java and/or NodeJS (other programming languages such as Groovy/python are a big bonus)
• Proficient with Unix systems and bash
• Proficient with git/GitHub/GitLab/bitbucket

Desired skills-

• Docker
• Kubernetes
• Jenkins
• Experience in any scripting language (Phyton, Shell Scripting, Java Script)
• NGINX / Load Balancer
• Splunk / ETL tools

Responsibilities:

• Exploring and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world.
• Verifying data quality, and/or ensuring it via data cleaning.
• Able to adapt and work fast in producing the output which upgrades the decision making of stakeholders using ML.
• To design and develop Machine Learning systems and schemes. 
• To perform statistical analysis and fine-tune models using test results.
• To train and retrain ML systems and models as and when necessary. 
• To deploy ML models in production and maintain the cost of cloud infrastructure.
• To develop Machine Learning apps according to client and data scientist requirements.
• To analyze the problem-solving capabilities and use-cases of ML algorithms and rank them by how successful they are in meeting the objective.

Technical Knowledge:

• Worked with real time problems, solved them using ML and deep learning models deployed in real time and should have some awesome projects under his belt to showcase. 
• Proficiency in Python and experience with working with Jupyter Framework, Google collab and cloud hosted notebooks such as AWS sagemaker, DataBricks etc.
• Proficiency in working with libraries Sklearn, Tensorflow, Open CV2, Pyspark,  Pandas, Numpy and related libraries.
• Expert in visualising and manipulating complex datasets.
• Proficiency in working with visualisation libraries such as seaborn, plotly, matplotlib etc.
• Proficiency in Linear Algebra, statistics and probability required for Machine Learning.
• Proficiency in ML Based algorithms for example, Gradient boosting, stacked Machine learning, classification algorithms and deep learning algorithms. Need to have experience in hypertuning various models and comparing the results of algorithm performance.
• Big data Technologies such as Hadoop stack and Spark. 
• Basic use of clouds (VM’s example EC2).
• Brownie points for Kubernetes and Task Queues.      
• Strong written and verbal communications.
• Experience working in an Agile environment.