
Senior Enterprise Customer Success Manager (CPaaS / B2B SaaS)
at Staffnixcom
Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)
Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.
Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.
Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.
Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.
Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.
Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.
Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.
Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.
Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.
Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

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2. Positioning & Messaging
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- Create and maintain core messaging documentation (e.g., messaging matrices, key benefits, and use cases) for all product lines.
3. Product Launch & GTM Strategy
- Lead the planning and execution of comprehensive Go-to-Market strategies for new features and major product releases.
- Coordinate across departments (Sales, PR, Demand Generation) to ensure all teams are aligned on the launch plan, target audience, and messaging.
- Define the ideal customer journey and map marketing tactics to drive adoption and usage.
4. Sales Enablement & Content
- Create essential sales enablement tools and materials, including pitch decks, battle cards, competitive analysis guides, and demo scripts, to equip the Sales team for success.
- Develop customer-facing marketing content, such as website copy, landing pages, case studies, product videos, webinars, and technical blog posts, aligned with the messaging and SEO strategy.
- Train Sales, Support, and Marketing teams on new product features, value propositions, and successful objection handling.
5. Performance Monitoring
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Required Qualifications
- Experience: 3-5 years of experience in Product Marketing, preferably for a SaaS, software, or technology company.
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Job description
Job Title: Accountant (Zoho Books Experience)
Job Type: Full-Time
Work Mode: Work From Home (WFH)
Experience: 3–5 Years
Salary: Up to ₹20,000 per month
Company Name: Estabizz Fintech Private Limited
Job Overview
We are looking for a detail-oriented and experienced Accountant with hands-on experience in Zoho Books to manage our billing, collections, and compliance processes. The ideal candidate should have strong knowledge of accounting practices, GST filing, and billing management, along with the ability to coordinate with internal teams and clients regarding payments and invoices.
Key Responsibilities
· Prepare and send invoices and quotations & engagement contracts with clients.
· Maintain and manage the complete billing cycle.
· Ensure accuracy in billing records and financial documentation.
· Collections & Payment Follow-ups
· Follow up with clients for pending payments and overdue invoices.
· Maintain collection records and track outstanding receivables.
· Communicate professionally with clients to resolve payment delays.
· Address and resolve billing-related disputes with customers.
· Coordinate with internal teams to correct billing discrepancies.
· Work with the legal team in cases of prolonged outstanding payments.
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· Accounting & Compliance
· Maintain financial records using Zoho Books.
· Process monthly employee salaries.
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· Assist in reconciliation and financial reporting when required.
Required Skills
· Hands-on experience with Zoho Books.
· Strong knowledge of GST filing and compliance.
· Experience in accounts receivable, invoicing, and collections.
· Ability to work independently in a remote work environment.
· Proficiency in Excel and accounting software.
· Strong organizational and documentation skills.
Qualifications: Bachelor’s degree in Accounting, Finance, Commerce, or related field (B. Com preferred).
Regards
Radhika Sharma
HR Manager
Estabizz fintech private limited
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Quick Commerce (Blinkit / Zepto / Instamart)
Marketplaces (Amazon + Flipkart at minimum)
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Pricing & discounting strategy
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Can scale systems, not just people
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Never owned P&L
Are weak in Quick Commerce
Speak more strategy than execution
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Company: Indiverse Entertainment Pvt Ltd
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Indiverse is a premium factual movie studio known for creating high-quality, non-fiction entertainment that captivates audiences worldwide. We are committed to bringing compelling stories to life through cinematic excellence, and we're looking for a talented and passionate Video Editor to join our dynamic team.
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Job Location: Jodhpur.
Experience: min 3 years of experience in the educational field only
*Only Female candidates are required for this position*
Job Summary:
As an Admission Counselor, you will be responsible for recruiting, advising, and admitting prospective students to the institution. You will serve as a liaison between the institution and potential students, guiding them through the admissions process and providing information about academic programs, campus life, financial aid, and other relevant topics. Your goal will be to attract a diverse and qualified pool of female applicants and ensure a seamless transition from application to enrollment.
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Office located in the beautiful Astra Towers in Rajarhat Kolkata.
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