Senior Academic Counsellor

Job Title: Junior Business Analyst with Project Coordination Experience

Key Responsibilities:

• Analyze business processes, gather and document requirements, and provide solutions to improve efficiency.
• Assist in project planning, scheduling, and resource management.
• Coordinate project activities, timelines, and communication between teams.
• Support project managers in monitoring project progress, identifying risks, and ensuring project goals are met.
• Create and maintain project documentation, including business requirements, project plans, and status reports.
• Collaborate with stakeholders to ensure alignment between business goals and project deliverables.
• Assist with testing and validation of solutions to ensure they meet business needs.

Skills:

- Very Strong in WCF, WPF, MVVM, Restful WS, and XML

- Very good in Design/Architecture understanding

- Knowledge in DevExpress, Entity Framework, RDBMS and MS SQL Server would be a BIG 

PLUS. 

- Very Strong knowledge in OOPS and Design Patterns

- Working Knowledge in Design, Code reviews/quality, unit testing with NUnit/ XUnit and 

Continuous integration

- Analytical, a problem solver, with good communication skills.

- Ability to understand the requirements, analyze and articulate into design.

- Ability to find out and work with alternatives, check feasibility and propose solutions.

- Experience in Agile methodology and following best practices

- R&D mindset and thirst for exploring/learning new skills 

Qualifications 

Qualifications - BE/BTech/MCA

Experience: 6+ years 

Responsibilities

• Identify potential customers from amongst a bunch of leads
• Qualify leads from different marketing campaigns as viable sales opportunities
• Contact prospects via emails and cold calls
• Present the company to prospective clients
• Identify client requirements and suggest them with suitable products/services
• Come up with customised product solutions that will help boost customer satisfaction
• Establish long-term relationships with the clients
• Seek new business opportunities in the market proactively
• Keep updated about latest business trends

Requirements

• B.Tech in C.S, I.T, Marketing or related field
• Proven 2+ years of experience as a Business Development Representative, Account Executive or similar job role
• Prior working experience in SaaS startup is must.
• Excellent customer service skills
• Impressive communication skills
• Extensive experience with various sales techniques
• Proven record of achieving sales quotas
• Hands-on experience with CRM software like Zoho, Sales Navigator.
• Familiarity with MS Office - Excel in particular
• Sound knowledge of sales performance metrics
• Should be a Team Player
• Excellent negotiation skills
• Ability to deliver convincing presentations
• Good leadership skills

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

• Develop first-hand intuition about the platform, the users, and the business
• Be a strategic partner of the leadership team, working closely with Engineering and Product to define the design strategy and roadmap.
• Have a deep understanding of product metrics and translate to design goals
• Lead the overall design vision that enhances our product experience.
• Build and lead a talented and high-performing team of designers with a passion for developing others, you'll coach and encourage your team towards success and cohesion.

Mandatory Skills

• Have 8+ years of professional UX design experience.
• Partner with product, engineering, business, and brand teams to deliver experiences that delight our customers and drive business results.
• Manage, hire and grow the team of designers.
• Experienced and well versed in conducting different methods of research and usability testing
• Good knowledge and understanding of design principles, interaction...

Project

You will be working to build a browser-based IDE and various other inclusive edtech product, if you’re up for the task - apply

Requirements 

Deep understanding of HTML, CSS, and JavaScript.

Solid experience working with the PHP and latest Laravel version

Proven expertise in managing API services (REST and SOAP)

Good working knowledge in design and query optimization of databases

Familiarity with server tools (Apache) and cloud servers (Azure / AWS)

Our Culture

We are passionate about other’s success and believe that all individuals are unique and capable of reaching their full potential. Our goal is to challenge the status quo and make a difference.

Do you want to translate your skills & time into something more meaningful? Join us to empower individuals who have been neglected by society and break barriers through tech. Together, we will build a wider movement for educational equity.

• 5+ years of software development or site reliability engineering or equivalent experience
• Skilled at problem solving, algorithms, and data structures
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Configuration automation using Ansible or equivalent tools
• Exposure to Windows, Linux administration skills
• Project management tools like Jira, Trello
• Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
• Familiarity with basic networking, security and cloud engineering concepts
• Team player who is eager to help others to succeed through mentoring and leading by example
• Highly collaborative with effective written and verbal communication skills