Head UX

• Proven experience as a Linux Platform Engineer, with a focus on Red Hat Enterprise Linux (RHEL) preferred.

• Proficient in Python and Ansible scripting.

• Demonstrated expertise in Linux OS configuration management.

• Experience with RHEL LEAPP upgrades

• Experience with Data Visualization tools, such as Splunk and Grafana

• Experience with Service Now

• Excellent problem-solving skills and attention to detail

• Strong communication and collaboration skills for working in a team-oriented environment.

• Red Hat Certified Engineer (RHCE) certification for RHEL8 or equivalent

• Willingness to adapt to evolving technologies and embrace continuous learning.

• Knowledge of financial services, including regulations and security standards, is preferred.

• Stay current with industry trends and best practices in Linux, financial services, and cybersecurity.

“If you can't explain it to a six year old, you don't understand it yourself.” If you live by this statement, you might be the one we are looking for. We at LogiNext believe that Information experience is a big part of the Customer Experience.

LogiNext is looking for a prolific and talented Senior Technical Content Creator/Writer to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.

You must have a sound experience with Enterprise SaaS products & knack and love for writing, a comprehensive understanding of the technical products, and experience in blogging to achieve business goals.

Responsibilities:

Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments Execute the Content Calendar by building and delivering on the roadmap set by the management Work closely with the creative teams to represent the content in the most suitable visual format Suggest ways to further improve the quality of the documentation

Requirements:

Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication 8 to 10 years of experience in technical content writing with minimum 4 years of experience in SaaS products Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics Ability to identify issues, challenges, and gaps associated with the content Ability to understand briefs and translate briefs into high-quality product collaterals Passion for technology, communication and strong understanding of the industry and organization’s mission Basic understanding of web technologies and programming languages to publish viral tech blogs Excellent command over written and verbal communication Good leadership and team handling experince. Adept at Multitasking, creative thinking and working independently

1. Proven experience as a Tele Caller or similar sales/customer service role

2. Excellent communication and interpersonal skills

3. Ability to remain calm and professional under pressure

4. Strong sales and negotiation skills

5. Ability to work well in a team

6. Knowledge of Loan Products

7. Keep accurate records of customer interactions and transactions

8. Follow up with customers to ensure customer satisfaction and secure sales

'As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.

About us: 

Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology. 

We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018. 

We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada. 

Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience. Marquee customers along with some exciting start-ups are part of our clientele. 

What You will do: 

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology. 

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala. 

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients. 

● Help to grow the next generation of developers and have a positive impact on the industry. 

Basic Qualifications: 

● Experience: 4+ years. 

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc. 

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable) 

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have. 

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications:

● Product and customer-centric mindset. 

● Great OO skills, including design patterns. 

● Experience with devops, continuous integration & deployment. ● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits:
 

● Competitive salary. 

● Work from anywhere. 

● Learning and gaining experience rapidly. 

● Reimbursement for basic working set up at home. 

● Insurance (including a top up insurance for COVID). 

Location:

Remote - work from anywhere.

Responsibilities:

1. Candidate Sourcing:

• Utilize various recruitment channels to source potential candidates, including online job boards, social media, referrals, and professional networks.

• Review resumes and applications to identify qualified candidates who meet the position requirements.

• Conduct initial screening interviews to assess candidate suitability and gather relevant information.

2. Placement Coordination:

• Collaborate with hiring managers to understand their staffing needs and develop job descriptions and specifications.

• Coordinate interview schedules and facilitate communication between candidates and hiring managers.

• Manage the placement process, including conducting background checks, reference checks, and pre-employment assessments.

• Ensure timely feedback to candidates regarding their application status and assist in making job offers.

3. Onboarding Support:

• Assist with new hire onboarding, including collecting and verifying employment documents, conducting orientation sessions, and facilitating the completion of necessary paperwork.

• Coordinate with relevant departments to ensure new employees have the necessary resources and equipment on their first day.

• Serve as a point of contact for new hires during their initial period, addressing their queries and providing support as needed.

4. Recruitment Administration:

• Maintain accurate and up-to-date candidate records in the google sheets or HR database.

• Prepare recruitment-related reports and metrics for HR management and hiring managers.

• Contribute to the continuous improvement of recruitment processes, suggesting and implementing enhancements where appropriate.

• Stay updated on industry trends and recruitment best practices to enhance the efficiency and effectiveness of the placement process.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).

• Previous experience in HR recruitment, placement coordination, or talent acquisition is preferred.

• Strong interpersonal and communication skills, both written and verbal.

• Excellent organizational and time management abilities.

• Ability to maintain confidentiality and handle sensitive information.

• Attention to detail and accuracy in handling candidate and employee data.

• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HR software applications.

Note: The job description 

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.