Mobile Automation Testing

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Responsibilities

• Content Creation: Write and edit blog posts, articles, and social media content in line with our company’s tone and voice.
• Research: Conduct thorough research on industry topics and trends to produce relevant, data-backed content.
• SEO Optimization: Learn and implement SEO best practices to help increase the visibility of content in search engines.
• Content Planning: Assist in content planning and strategizing for blog posts, social media, and newsletters.
• Proofreading & Editing: Review and edit content for clarity, grammar, and consistency, ensuring it meets high-quality standards.
• Collaboration: Work with the marketing and design teams to ensure the content aligns with the brand’s goals and design principles.

Summary of Role

Innovate to solve the world's most important challenges. We are looking for Advanced User Exp Designer with strong capabilities to design and own the product experience. The designer would be responsible for end to end interaction and visual design.

Responsibilities

• Own the design execution while working closely with key stakeholders in design, engineering and business stakeholders to solve user needs and business goals
• Demonstrate mastery of the end-end UX process, including user research for discovery and product definition, and multiple methods of formal and informal user evaluations
• Demonstrate a strong understanding of Agile / Lean UX methodologies
• Prioritize backlog effectively; communicate clear timelines and status updates at all levels
• Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
• Conduct research and evaluation of designs, as well as emerging technology, industry, and market trends

Must Have Background for this Role:

• Bachelor's degree preferably from tier 1/ tier 2 design school.
• Outstanding user experience design portfolio
• Bachelors degree in human factors, psychology, user experience design or related degree
• Some experience in user experience design, interaction design or human factors
• Proficient user experience design skills, e.g., customer journey map, experience diagramming, task analysis, workflow design, etc.
• Experience with observational research and usability testing
• Graduate degree in user experience design, human factors, interaction design or related discipline.
• Fluent with design sketching and prototyping tools, e.g., Axure, Balsamiq, Visio, etc.
• Experience with design trends, benchmarking, forecasting and concept creation
• Experience with project planning, scoping and execution in a phase-gate and/or agile environment

Required Skills for this Role:

• Has 5+ years of experience (e.g. interaction, graphic, visual, product, industrial), User Experience, HCI, or a related field
• Must have strong background in interaction/UX design and continue to be hands-on as an interaction designer
• Conducts user research to understand user needs, mental models and working contexts
• Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
• Has real-world experience in managing projects & stakeholders
• Skilled in standard design & wireframing tools (Adobe CC, Sketch) and visual communication

What you need to have:

Experience: 3 to 5 years

Annual CTC: Rupees 7,50,000 to 10,00,000

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for testing, we think it will be a great fit if -

1. You have a prior software development/electronics/embedded background.
2. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
3. You obsess over minor details and strive for perfection
4. You can handle both the software & hardware QA of the product.
5. You have prior software & hardware testing experience.
6. You can commit for 6 months and can work out of Gurgaon.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.