Salesforce LWC Developer

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Wama Technology

Location: Mumbai (Onsite - Vidyavihar)

Experience: 8 – 14 years

Salary: ₹10L – ₹16.5L/yr (Monthly: ₹85,000 – ₹1,40,000 depending on skill set)

Employment Type: Full-time

Job Description

We are looking for a high-caliber Lead PHP – Laravel Developer with a strong background in technical leadership to join our team. This role requires a blend of deep hands-on coding and strategic team management. You will oversee a team of developers while acting as the primary technical liaison for our client, ensuring that the architecture is scalable and that the team follows rigorous development standards.

Key Responsibilities

• Team Leadership: Manage and mentor a team of developers, conduct code reviews, and drive technical excellence across the sprint.
• Architecture & Design: Design complex database schemas and system architectures using Laravel 10+ and PHP 8.x best practices.
• Client Management: Lead technical discussions with client stakeholders to gather requirements and provide progress updates.
• Code Quality: Implement standardized linting, unit testing, and documentation protocols to maintain a high-quality codebase.
• Performance Optimization: Identify and fix bottlenecks in high-traffic applications, focusing on Eloquent query optimization and caching strategies.

Technical Skills & Qualifications

• Total Experience: 8–14 years in PHP Development.
• Leadership Experience: Strictly 4+ years of experience in leading technical teams, managing sprints, and mentoring junior/mid-level developers.
• Laravel Expertise: Advanced proficiency in Laravel (Service Containers, Service Providers, Middlewares, and Custom Packages).
• Full-Stack Capability: * Strong frontend skills: Tailwind CSS, JavaScript (ES6+), and HTML5/CSS3.
• Working knowledge of React.js and TypeScript for modern interface development.
• Database & API: * Expertise in MySQL (Complex joins, indexing, and optimization).
• Deep experience in developing and securing RESTful APIs with OAuth/Sanctum.
• Environment: Proficiency in Docker, Linux/Ubuntu server management, and Git (Gitflow workflow).

Additional Requirements

• Agile Mastery: Deep understanding of Scrum/Agile ceremonies and the ability to manage workloads via Jira or ClickUp.
• AI-Driven Development: Experience integrating or using AI-assisted tools (Cursor, Windsurf, or GitHub Copilot) to increase team velocity is a significant plus.
• Communication: Fluent professional English is mandatory for client-side coordination.

What We Offer

• Leadership Role: High-level autonomy to make architectural decisions and lead a dedicated team.
• Competitive Pay: A performance-driven salary package with growth opportunities.

Experience:

• Total PHP Development: 8+ years (Required)
• Team Leading: 4+ years (Required)
• Laravel: 6+ years (Required)

Work Location: In person

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills

· Programming Languages: C#, TypeScript, JavaScript

· Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture

· Databases: SQL Server, NoSQL

· Cloud Platform: Microsoft Azure

· Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation

· Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development

· Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

· Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.

· 2-5 years of experience.

· Proven experience delivering high-quality web applications.

Mandatory Skills

· Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.

· Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns.

· ·Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript

· Skill for writing reusable libraries & Experience with Angular Material or other UI component libraries

· Excellent Communication skills both oral & written.

· Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

Preferred Skills (Nice to Have):

· Self – Starter with solid analytical and problem- solving skills.

· Willingness to work extra hours to meet deliverables.

· Understanding of Agile/Scrum Methodologies.

· Exposure to cloud platform like AWS/Azure

Why join us?

· Work with a passionate and innovative team in a fast-paced, growth-oriented environment.

· Gain hands-on experience in content marketing with exposure to real-world projects.

· Opportunity to learn from experienced professionals and enhance your marketing skills.

· Contribute to exciting initiatives and make an impact from day one.

· Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

i. Open Door Policy: Encourages open communication and accessibility to management.

ii. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

iii. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

iv. Employee Referral Bonus: Rewards employees for referring qualified candidates.

v. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

i. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

ii. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

i. GMC and Term Insurance: Offers medical coverage and financial protection.

ii. Health Insurance: Provides coverage for medical expenses.

iii. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

i. Company-sponsored family events: Creates opportunities for employees and their families to bond.

ii. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

iii. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

i. Company-sponsored outings: Organizes recreational activities for employees.

ii. Gratuity: Provides a monetary benefit as a token of appreciation.

iii. Provident Fund: Helps employees save for retirement.

iv. Generous PTO: Offers more than the industry standard for paid time off.

v. Paid sick days: Allows employees to take paid time off when they are unwell.

vi. Paid holidays: Gives employees paid time off for designated holidays.

vii. Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

i. L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

ii. Mentorship Program: Offers guidance and support from experienced professionals.

iii. Job Training: Provides training to enhance job-related skills.

iv. Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

v. Promote from Within: Encourages internal growth and advancement opportunities.

Job Responsibilities

• Develop and maintain reusable components and front-end libraries for future use.
• Translate designs and wireframes into high-quality, responsive UI components.
• Optimize components for maximum performance across different browsers and devices.
• Implement ReactJS best practices using Hooks, HOCs, and Functional Components.
• Manage state efficiently using Redux/Flux.
• Collaborate with backend developers to integrate REST APIs.
• Debug and test applications using Mocha & Jest.
• Ensure code quality, maintainability, and scalability using modern front-end tools.

Required Skills & Qualifications

✔ 3+ years of experience in ReactJS development.

✔ Strong knowledge of JavaScript, DOM, JSX.

✔ Hands-on experience with React Hooks, HOCs, and Functional Components.

✔ Expertise in ES6+ concepts (Arrow functions, Destructuring, Spread/Rest operators, Classes, Import/Export).

✔ Experience in HTML, CSS, and responsive design.

✔ Familiarity with REST APIs and integrating backend services.

✔ Experience with state management (Redux/Flux).

✔ Strong debugging skills using Mocha & Jest for performance testing.

✔ Hands-on experience with Git, Webpack, Babel, NPM.

Good to Have:

➕ Experience with backend development (Java, Microservices).

➕ Knowledge of modern authentication mechanisms (JWT, OAuth).

Primary Skills

 Frontend framework ReactJS

 Pure JavaScript, jQuery

 Bootstrap, HTML5, CSS, SASS

 Passionate about implementing UX\UI of web applications

 Understanding of Web Accessibility Standards (WCAG)

• Job Description

We are looking for a talented Platform Engineer with a strong background in Python programming and AWS services to join our growing team.

Responsibilities:

• Contribute to the development and maintenance of our cloud management platform
• Collaborate with cross-functional teams to define, design, and deliver new features and functionality.
• Provide technical support and guidance to internal and external stakeholders.
• Stay up-to-date with the latest industry trends and technologies.
• 
  

Requirements:

• A total of 2-4 years of professional experience in developing applications/platforms using Python programming
• Strong understanding of Object-Oriented Programming, SOLID principles and RDBMS.
• Demonstrated experience in utilizing AWS services, including Lambda, RDS, and DynamoDB.
• Strong understanding of cloud computing concepts, infrastructure, and architectural best practices.
• Experience in using source control systems, such as Git.
• Excellent problem-solving skills and the ability to debug complex systems.
• Strong communication skills, both written and verbal, with the ability to work effectively with team members and stakeholders.
• A constant hunger for learning and staying up-to-date with the latest industry advancements.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 
  

Nice to have:

• AWS Certified Developer – Associate or other relevant AWS certifications.
• Experience with the AWS Boto3 SDK for Python.
• Experience with other cloud platforms (Azure, GCP, etc.).
• Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes.

We are looking for an innovative and dedicated technical manager who can own the responsibility of the team to increase the efficiency of overall project execution. The role includes working towards designing and deploying customer-specific solutions, guiding the team, and getting the projects executed in a timely manner with measurable outputs.

Successful tech managers should make sure that he/she is technically updated and help the team by giving appropriate solutions to customers.

Responsibilities: 

• Good knowledge of IT Infrastructure, servers, storage, networking, virtualization, HCI, and AWS (basic functionalities).
• Must have experience in Data Center Infrastructure management.
• Sound knowledge of backup, security, and compliance with different industry verticals while implementing infra projects.
• End to end Project management experience.
• Ability to manage and guide the team towards the successful completion of projects.
• Excellent internal personal skills.
• Excellent spoken and written communication.
• Must have a calm mind to understand problems and critically think about the given problems.
• Should have the knack to tackle customer queries and interact on ongoing projects.
• Must be adaptable to new technologies, ideas, and fresh processes of managing IT and deploying solutions to customers.
• Must have soft skills that are essential for customer engagement, and team handling.
• Report to management on the progress of different projects. Solutions and ongoing technical requirements of the customer.

Requirements and Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Minimum of 6+ years experience in the Information Technology field
• Minimum of 3+ years experience in management
• Ability to work in a high-pressure, deadline-driven environment
• Exceptional communication and reporting skills
• Solid working knowledge in all required computer infrastructure and data center environments.
• Outstanding leadership skills and ability to delegate responsibilities effectively

Nice to Have

• MBA or Master’s degree preferred

Education and Experience

·  Candidate should be graduate / Undergraduate
.   Fresher or more than six months healthcare domain would be preferred.
·  Excellent Communication skills and listening skills

Responsibilities

·  Have to resolve customer queries over Calls
·  Answering queries in a polite manner and provide accurate replies to      the query.
·  Directing calls to the concerned department and services of the company
·  Diagnostics Knowledge preferable

Key Skills
Customer care, Good communication skill , Telecalling, Malayalam, English, Hindi

• Work with stakeholders across the business to ensure that user stories are clearly defined, delivered, and approved for deployment
• Translate business requirements into detailed system requirements and technical design specifications
• Investigate, model, define and document required business processes
• Carry out requirements analysis for change requests including requirements gathering and participating in workshops to understand project objectives and scope
• To work with other business analysts and members of Group Infrastructure to develop realistic solutions to business requirements, taking into account budgets, timescales and costs
• Support the development of training and implementation material
• Assist in integration and acceptance testing
• Participate in sprint planning where applicable

Key Skills

• Experience using agile project management tools such as Pivotal Tracker
• Experience working within Scrum or other agile teams
• Experience in working with Marketing and Events tools such as Eventsforce
• Experience of working in a technology-focused company