College Admission Sales Executive

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

Key Responsibilities:

• Develop and implement effective recruitment strategies to meet staffing needs.
• Source candidates through job boards, social media, and networking.
• Conduct interviews and assess candidates' qualifications.
• Coordinate with hiring managers to understand position requirements.
• Maintain a positive candidate experience throughout the hiring process.
• Assist in the development of employer branding initiatives.

Qualifications:

• Proven experience in talent acquisition or recruitment.
• Strong communication and interpersonal skills.
• Ability to manage multiple recruitment projects simultaneously.
• Familiarity with applicant tracking systems (ATS) and recruiting tools.

Role: Human Resource Head

Location: Vikhroli, Mumbai

What will you do with us?

-Be a strategic advisor on all aspects of people management for the organization.

-Develop and foster a work environment that is entrepreneurial, customer focused, and results-oriented.

-Encourage employee participation and contribution to the growth and well-being of the business and bring in external recognition for our brand as the Employer of choice.

-Establish and maintain high levels of employee engagement activities and commitment.

-Provide accurate and constructive analytics to the leadership team and help formulate people strategies basis the information.

-Design the annual HR budget and ensure optimal utilization of resources to ensure an effective outcome for all HR metrics.

-Responsible for Talent Management strategy including appropriate learning interventions and leadership development.

-Develop, build and manage Professional and Career Development programs along with relevant and contextual training programs in line with the growth and evolution of the organization.

-Guide and coach, the HR team to deliver efficient, high-quality HR solutions and services concerning - Recruitment, onboarding, Performance Management, Employee Engagement, Organization Development, Training and Development, Rewards and Benefits.

-Align the annual Compensation & Benefit strategy with business goals and objectives and drive the performance link pay and ESOP as per the Performance Management System cycle.

-Build an organization that is fully compliant with all statutory and regulatory requirements.

What are the must-haves?

-Bachelor or Master's degree in Business, Human Resources or a related field required.

-12+ years of experience in Human Resources.

-Expertise in HR functional areas including talent acquisition, performance management, learning and development, compensation and benefits.

-Should have created and executed programs in strategic HR areas like operations efficiency, organization development and change management.

-Experience in coaching and mentoring leadership to the next level, being an effective sounding board for the Business Leaders of the organization and leadership team of group companies will be important.

-Great team player and ability to work effectively in a matrix organization environment.

-Strong written and oral communication is essential.

Responsibilities :

• Design, build, and maintain high performance, reusable, and reliable code

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills :

• Should have 2 - 4+ years of experience in Java
• Hands on experience in designing and building Java application using various frameworks is must
• Experience in Spring, Spring cloud and Spring Boot
• Experience in Angular,SQL,GIT.
• Experience in Maven and Gradle
• Should Possess good knowledge in creating test plans and test strategies.
• Knowledge of implementing various testing methodologies, test automation tools
• Designing and documenting detailed test cases to cover all levels of tests
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly

Education:

• Bachelor's (Required)

Experience:

• total work: 2 -4 years (Required)

Job Types: Full-time, Permanent

Salary: ₹60,000.00 - ₹100,000.00 per month

Software Architect

Symbl is hiring a Software Architect who is passionate about leading cross-functional R&D teams. This role will serve as the Architect across the global organization driving product architecture, reducing information silos across the org to improve decision making, and coordinating with other engineering teams to ensure seamless integration with other Symbl services.

*Symbl is seeking for a leader with a demonstrated track record of leading cross-functional dev team, you are fit for the role if *

• You have a track record of designing and building large-scale, cloud-based, highly available software platforms.
• You have 8+ years of experience in software development with 2+ years in an architect role.
• You have experience working on customer-facing machine learning implementations (predictions, recommendations, anomaly detection)
• You are an API first developer who understands the power of platforms.
• You are passionate about enabling other developers through your leadership and driving teams to efficient decisions.
• You have the ability to balance long-term objectives with urgent short-term needs
• You can successfully lead teams through very challenging engineering problems.
• You are domain Expertise in one or more of: Data pipelines and workflow, telephony systems, real time audio and video streaming machine learning.
• You have bachelor's degree in a computer science-related field is a minimum requirement
• You’ll bring your deep experience with distributed systems and platform engineering principles to the table.
• You are passionate about operational excellence and know-how to build software that delivers it.
• You are able to think at scale, define, and meet stringent availability and performance SLAs while ensuring quality and resiliency challenges across our diverse product and tech stacks are addressed with NodeJs as mandatory, Java, Python, Javascript, ReactJS with intersection with ML platform + open source DBs.
• You understand end-user use cases and are driven to design optimal software that meets business needs.

Your day would look like:

• Work with your team providing engineering leadership and ensuring your resources are solving the most critical engineering problems while ensuring your products are scalable, performant, and highly available.
• Focused on delivering the highest quality of services, and you support your team as they push production code that impacts hundreds of Symbl customers.
• Spent time with engineering managers and developers to create and deliver critical new products and/or features that empower them to introduce change with quality and speed.
• Made sure to connect with your team, both local and remote, to ensure they are delivering on engineering and operational excellence.
•  

*Job Location : Anywhere  –  Currently WFH due to COVID

Compensation, Perks, and Differentiators:

• Healthcare
• Unlimited PTO
• Paid sick days
• Paid holidays
• Flexi working
• Continuing education
• Equity and performance-based pay options
• Rewards & Recognition
• As our company evolves, so do our benefits. We’re actively innovating how we support our employees.

Primary Skill: System Software Development

Skill sets req:

• Linux porting/development; Linux kernel concepts
• Expertise in Linux BSP device driver development
• Customizing kernel + Porting + Developing Applications Linux Device Driver Development (Character devices) Good Concepts of Network Drivers File Systems Concepts
• Expertise in porting, network stack; optimization, network programming
• Bootloader/Uboot porting
• Camera driver development (Good to have)

What you will do:

• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Provide technical and work direction to the other global developers (be their conduit to the local team)
• Hands-on development of defined architecture and design of both front-end and back-end programming.
• Ability to keep informed of industry trends and technologies.
• Ability to break down complex requirements into specific work items.
• Implement and carry out unit testing.
• Leverage the DevOps team to ensure the product can be automatically built, deployed, and tested using CI/CD pipelines across all of the release cycles from dev to production.
• Strong grasp of modern security principles and how to apply them to applications

Minimum Qualifications:

• Degree in Computer Science, technical field, or equivalent professional experience.
• Proven ability to develop resilient code that performs, and scales based on application usage.
• 6+ years of experience in developing using JavaScript and JavaScript libraries and frameworks such as Angular and React
• 6+ years of experience building applications using JavaScript, HTML, CSS, Web, JSON/XAML-based REST API.
• 3+ years of experience building RESTful web services using NodeJS
• Experience with Unit Testing Frameworks like UnitJS, Mocha
• Understanding of code versioning tools such as Git or Visual Studio Team Services
• Experience with Visual Studio, Visual Studio Code, Atom or Eclipse
• Excellent oral and written communication skills
• Ability to work in a distributed and global environment
• Understanding of building applications deployed in the cloud (Azure, AWS, GCP) leveraging PaaS and IaaS Services
• Able to work in a fast-paced environment with a diverse group of people

Preferred Qualifications:

• Proven ability to quickly learn new technologies
• Experience with agile methodologies
• Strong problem-solving orientation
• Can manage multiple competing tasks/projects at the same time
• Strong team and customer service focus