GM- IT Resource Deployment

Client Acquisition & Pipeline: Identify, pitch and close deals with corporates, schools,

gyms, clubs and government bodies.

• Key Account Management: Maintain strong relationships, oversee contract renewals and

drive upsell opportunities.

• Bid & Tender Ownership: Lead end-to-end participation in RFQs/RFPs, ensuring timely,

compliant submissions.

• Revenue & Margin Delivery: Hit monthly/quarterly sales targets while protecting pricing

and payment terms.

• Cross-Functional Coordination: Liaise with merchandising, supply-chain and finance

teams to ensure smooth order fulfilment and after-sales support.

Requirements

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Primary Skills

• Java EE (Servlets, JSTL, JSP, JDBC)

• Frontend frameworks (ReactJS)

• Pure JavaScript, jQuery

• Bootstrap, HTML5, CSS, SASS

• Microsoft SQL Server (writing queries, stored procedures, triggers etc.)

     Looking for a Web Developer with good hands-on Experience in  Laravel.

•         Candidates have good Team Interactions.

Experience : 1 to 2 years

Responsibilities :

• Strong coding knowledge in Laravel Framework.
• Responsible for handling projects independently as well as collaboratively.
• Should be capable of handling multiple PHP projects.
• Analyse scope of work and time frame accordingly.
• Should have good analytical and problem solving skills.
• Ability to motivate teammates.
• Mentor and lead a team of junior developers.
• Provide technical guidance to development team members’

Key Skills:

Php, Laravel, MySQL, JavaScript, jQuery, HTML, CSS,DB

Added advantage to have : Code igniter, Angular

Roles & Responsibilities:

 Responsible for managing + executing content for social media platforms like Instagram,

LinkedIn, YouTube, etc. Build and execute social media marketing strategies. Working with our

marketing team to design and create the campaign test to communicate the results to using the

data to inform future business decisions.

 Collaborate with other departments (marketing, video team, etc.) to create engaging social

media content (Stories, posts, reels, etc).

 Planning, Creation, and Publishing of Instagram Reels.

 Managing ORM of IIDE s Social Media.

 Creating the entire campaign, shooting it out, monitoring it, and analyzing it.

 Measure output and revise social media strategies from time to time.

 Takedown any other activities from your reporting manager as and when required.

 Flexibility and willingness to go beyond the call of duty (a go-getter).

 Required Experience and Qualifications:

 Basic Shooting skills using the phone

 Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro

Edvak is committed to delivering customized enterprise solutions that allow businesses to benefit from the use of advanced technologies to meet their organization’s objectives. We firmly believe that Artificial Intelligence can provide great productivity gains to any business. We support our clients by solving their business problems and increasing their operational efficiency by integrating and leveraging AI technological solutions.

Website: https://edvak.com/" target="_blank">https://edvak.com/

Hiring for  Angular Developer:  

• Delivering a complete front-end application
• Hands-on experience in Angular 4+ version
• Ensuring high performance & adaptability on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Deep knowledge of Angular practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, custom, and testable modules, directives, pipes, and components
• Ensuring a clear dependency chain, regarding the app logic as well as the file system
• Exp on angular material themes and best scss practices
• Extensive Typescript knowledge to create angular applications
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Validating user actions on the client side and providing responsive feedback
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to implementing custom HTTP interceptor.
• Architecting and automating the build process for production, using task runners or scripts
• Application knowledge of unit testing. TDD knowledge is an added advantage
• Good understanding of Git and related workflows for daily development activities
• Hands-on debugging and troubleshooting skills
• Working knowledge of Agile methodology and scrum