- Generating leads for SMS and Email marketing.
- Increase sales & revenue. Achieve goals and targets.
- Preparing Sales and Marketing Strategy.
- Report on a daily/weekly basis.
- Coordination and communication with internal and external customers for enquiry generation & enquiry handling.
- Excellent communication skills and efficiency in MS-Excel, MS-Word & MS- PowerPoint.
- Strong in Client interaction.
- Enter and update customer information in the database.
- Answer questions about products or the company.
- Keep records of calls and sales and note useful information.

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About the Role:
We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools. Prior experience in eCommerce or retail domains is a strong plus.
Responsibilities:
- Own post-sale customer relationship and act as the primary technical point of contact.
- Drive product adoption and usage through effective onboarding, training, and ongoing support.
- Work closely with clients to understand business goals and align them with product capabilities.
- Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs.
- Analyze customer data and usage trends to proactively identify opportunities and risks.
- Build dashboards or reports for customers using internal tools or integrations.
- Lead business reviews, share insights, and communicate value delivered.
- Support customers in configuring rules, data integrations, and troubleshooting issues.
- Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.
Requirements:
- 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.
- Strong SQL skills and working experience with Python or R.
- Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar.
- Understanding of data pipelines, APIs, and data modeling.
- Excellent communication and stakeholder management skills.
- Proven track record of managing mid to large enterprise clients.
- Experience in eCommerce, retail, or consumer-facing businesses is highly desirable.
- Ability to translate technical details into business context and vice versa.
- Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field.
Nice to Have:
- Exposure to machine learning workflows, recommendation systems, or pricing analytics.
- Familiarity with cloud platforms (AWS/GCP/Azure).
- Experience working with cross-functional teams in Agile environments.

Experience Level : 5 – 6 Yrs.
Test Automation skills and experience
Ability to Automate test scripts through the following frameworks and skills
Robot Framework
Python
Selenium (optional)
Experience in working through JIRA tool for Testing and Automation
Experience in working through any IDE (Integrated Development Environment) for developing/executing/debugging for Automation scripts
Good experience over Protocols such as TCP/IP, SSH, UDP
Wireless network domain experience (preferred)
Worked in Wireless Network Security (preferred)
Experiences in networking logs (PCAPs) analysis through Wireshark tool is highly preferred
Basic to intermediate knowledge of Linux/unix Shell scripts skills preferred
Hi all,
We are seeking a highly motivated and experienced Business Development Executive to join our team. The successful candidate will be responsible for identifying new business opportunities and developing proposals in response to RFPs, RFQs, and other bid requests. The Business Development Executive will work collaboratively with cross-functional teams to develop and execute sales and marketing strategies that align with our business goals and values.
Exp : 1+ yrs
Location : Mohali
Shift : Night Shift
Responsibilities:
- Identify and pursue new business opportunities through market research, prospecting, and lead generation
- Must be familiar with mobile and web based applications.
- Proven work experience with upwork bidding portal.
- Develop and submit high-quality proposals in response to RFPs, RFQs, and other bid requests
- Collaborate with cross-functional teams to develop and execute sales and marketing strategies
- Conduct market research and competitive analysis to identify market trends and opportunities
- Monitor sales performance and adjust strategies as needed to meet revenue targets
Qualifications:
- Bachelor's degree
- Minimum 1+ year of experience in business development, sales, or bid management
- Proven track record of developing and submitting successful proposals in response to RFPs, RFQs, and other bid requests
- Strong understanding of the sales process and experience with Upwork
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work collaboratively in a cross-functional team environment
Interested candidates can share their updated cv at manpreet.kaur(at)chicmic.co.in
Thanks
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5.Providing complete information about the product to the customer.
6.Solving all product or service related issues of the customers.
7.Keeping a proper record of the customers.
8.Maintaining and updating the information of the customers regularly.
9.Maintaining a pleasant working environment for your team.
10.Creating policies and procedures.
11.Conducting quality assurance surveys with customers and providing feedback to the staff.
The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.Responsibilities
- Build relationships with prospective clients
- Maintain consistent contact with existing clients
- Manage sales pipeline
- Analyze market and establish competitive advantages
- Track metrics to ensure targets are hit
Qualifications
- Master's degree and experience in sales industry
- Experience in full sales cycle including deal closing Demonstrated sales success
- Strong negotiation skills
- Strong communication and presentation skills
- CRM experience is preferred
Job Description
Brief about the role:
- We are a digital marketing agency in Egypt- Nasr city. Our business is growing rapidly, and we need a skilled Business Developer to acquire and manage new client relationships. The ideal candidate will have experience in B2B sales, as well as skills related to strategic analysis and marketing.
- In this role, you will be responsible for developing relationships with our clients, negotiating contracts and closing deals. We will rely on you to partner with our marketing department to conduct market research and develop a strategic business development plan.
Job Responsibilities:
- Responsible for setting the long-term sales strategy to grow and develop the business across different trade channels within the Egyptian market.
- This includes building a long-term sales and investment strategy for customers to deliver annual sales and profitability targets.
- Identify or proposes potential business deals by contacting potential partners discovering and exploring opportunities.
- Examines potential business deals by analyzing market strategies, deal requirements, potential, and financial data.
- Drafting and reviewing contracts, business plans, and proposals.
- Increase the value of existing customers while attracting and retaining new customers.




● 3+ years of experience with Node.js.
● 3+ years of experience with modern frontend framework like React.js
● Strong understanding of JavaScript, its quirks, and workarounds.
● Sound understanding of HTML, CSS, and the web platform.
● Experience in building performant rich UI components.
● Experience with databases, preferably Postgres, Elasticsearch, Cassandra.
● Experience with RabbitMQ, Apache Kafka is a plus.
● Having knowledge of GraphQL is again a plus.
● Knowledge of Next.js or similar frameworks is a plus.
● Good understanding of browser rendering behavior and performance.
● Self starting, inquisitive approach to problem solving.
● Passion for learning about and working on highly available distributed systems.
● Good communication skills. We solve problems for, and communicate with various
teams across the organization.
● Excellent people management skills. Should have worked with young teams
previously
What We Are Offering:
● An open, transparent culture.
● Latest, highest configuration machines to work on (and flaunt, if you may! The
buzz has it that they look good on Insta stories! )
● Quality over quantity approach (We care about the work you put into the hours,
and not about the number of hours you put into work).
● Frequent parties, trips, and sporting events.
● A platform to showcase your non-technical skills. (if you can strum that guitar or
belt out a classic, we will find you and make you perform :D )
● Put forth your product ideas in our open-to-opinions sprint discussions and see
them manifested in our product
P.S. We have a strong, proven bias towards people who demonstrate zeal to learn, a
curiosity of how things work beneath the hood and are a good match for our open
culture that promotes integrity, equality and learning

