Customer Support

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

RESPONSIBILITIES:

 Requirement understanding and elicitation, analyze, data/workflows, contribute to product

project and Proof of concept (POC)

 Contribute to prepare design documents and effort estimations.

 Develop AI/ML Models using best in-class ML models.

 Building, testing, and deploying AI/ML solutions.

 Work with Business Analysts and Product Managers to assist with defining functional user

stories.

 Ensure deliverables across teams are of high quality and clearly documented. 

 Recommend best ML practices/Industry standards for any ML use case.

 Proactively take up R and D and recommend solution options for any ML use case.

REQUIREMENTS:

Required Skills

 Overall experience of 4 to 7 Years working on AI/ML framework development

 Good programming knowledge in Python is must.

 Good Knowledge of R and SAS is desired.

 Good hands on and working knowledge SQL, Data Model, CRISP-DM.

 Proficiency with Uni/multivariate statistics, algorithm design, and predictive AI/ML modelling.

 Strong knowledge of machine learning algorithms, linear regression, logistic regression, KNN,

Random Forest, Support Vector Machines and Natural Language Processing.

 Experience with NLP and deep neural networks using synthetic and artificial data.

 Involved in different phases of SDLC and have good working exposure on different SLDC’s like

Agile Methodologies.

Job Description:

We are seeking a talented and experienced React Developer to join our dynamic team. As a React Developer, you will be responsible for designing, implementing, and maintaining user interfaces for our web applications. The ideal candidate is passionate about front-end development, has expertise in React.js, and is well-versed in related technologies such as Redux Toolkit, Redux Saga, MUI (Material-UI), and TypeScript.

Key Responsibilities:

- Develop robust and responsive user interfaces using React.js and related technologies.

- Implement state management with Redux Toolkit and handle asynchronous operations efficiently using Redux Saga.

- Utilize MUI (Material-UI) to create visually appealing and user-friendly components.

- Design and implement custom hooks to enhance code modularity and maintainability.

- Implement OAuth-flow and JWT for secure and seamless user authentication.

- Work with JSON data and integrate external services using Amplify.

- Ensure responsive design principles are applied to deliver an optimal user experience across devices.

- Collaborate closely with cross-functional teams, including UI/UX designers and back-end developers.

- Adhere to coding standards such as Airbnb and use ESLint for consistent code quality.

- Demonstrate strong logical thinking and problem-solving skills in the development process.

- Contribute to the continuous improvement of development processes and best practices.

Key Skills:

- Proficiency in React.js and a solid understanding of its core principles.

- Experience with state management using Redux Toolkit and handling asynchronous operations with Redux Saga.

- Familiarity with MUI (Material-UI) for creating modern and responsive user interfaces.

- Expertise in designing and implementing custom hooks for code modularity.

- Knowledge of OAuth-flow, JWT, and secure authentication practices.

- Experience working with JSON data and integrating external services using Amplify.

- Solid understanding of TypeScript for type-safe React applications.

- Strong command of JavaScript, including ES6+ features.

- Experience with responsive design principles for optimal user experience across devices.

- Adherence to coding standards such as Airbnb and proficiency in using ESLint for code consistency.

- Strong logical thinking and problem-solving skills.

If you are a proactive React Developer with a passion for crafting exceptional user experiences and possess the skills outlined above, we encourage you to apply. Join our team and be a key player in the development of innovative and impactful web applications.

We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile/desktop web app & handle its integration with the back-end. 

• Develop user interfaces for modern rich internet applications with the latest Front End Technologies
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for React projects
• Develop application code and unit tests in the React. 
• Ensuring high performance

• BSc/BE/BTech in Computer Science, Engineering or a related field
• 1+ years Experience with React. Good to have working knowledge of React Native, Angular, VueJS
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Hands on and implements complex React modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git) 
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Advertising at our client is a fast-growing multi-billion dollar business that spans across desktop, mobile and connected devices; encompasses ads on our clients portal and a vast network of hundreds of thousands of third party publishers; and extends across US, EU and an increasing number of international geographies.The Supply Quality organization in Bangalore has the charter to solve optimization problems for ad programs to ensure high-quality ad-impressions. We develop advanced algorithms and systems to optimize performance for our advertisers and publishers. We are focused on solving a wide variety of problems in computational advertising like traffic quality prediction (robot and fraud detection), Security forensics and research, Viewability prediction, Brand Safety and experimentation. Our team includes experts in the areas of distributed computing, machine learning, statistics, optimization, text mining, information theory and big data systems.

The Supply Quality infrastructure(SQI) team builds large-scale real-time transactional solutions, batch and stream processing systems, internet scale crawling solutions and storage infrastructure. We process bid requests in the orders of tens of billions per day with our real-time, batch and stream processing systems. To handle data at this scale, we use cutting-edge open source technologies like Hadoop, Spark, Redis etc.. We are not tied to one technology. Instead, we use what is best suited for the purpose. All of our systems tend to be loosely coupled, communicating using synchronous and asynchronous messaging, leading to a classic distributed processing architecture. All our systems need to also implement complex machine learning and optimization algorithms at scale. 

We are looking for a talented Engineering Manager to lead a new big-data engineering initiative within SQI. The team will own building highly available, efficient and low latency internet scale infrastructure including web-scale crawler, contextual processing and classification systems that will be used across multiple advertising use cases. As a leader of the team, you will be responsible to evolve the charter of the team, work with stakeholders to set goals and deliver them. To succeed, you need to demonstrate sound technical acumen, excellent project management skills, great communication skills, and hire, build, and develop your team. You will be responsible for fostering a culture of engineering excelllence towards delivering cutting-edge solutions that materially improve customer experience.


Primary responsibilities:

• Provide technical expertise and leadership throughout product life cycles, influence software engineers best practices for your team and own operational metrics
• Work with business leaders and product managers to define product requirements.
• Prioritize, communicate, maintain, and execute roadmaps, project plans, and commitments
• Work with engineers to define technical requirements and architect and execute best-in-class implementations in agile manner
• Build and maintain world-class customer experience and operational excellence for your deliverables
• Hire, manage, mentor and grow a high performance team of Software Engineers

https://www.srclogix.com/">SourceLogix  - is a California based software development company. Founded in 2007, we have successfully built our client base with our values: Talent. Team. Trust.

SourceLogix experts help Fortune 500 clients in the areas of SaaS, eCommerce, VoIP, CRM, Transaction systems & Predictive Analytics.

Our CRM solutions division is the best-in-class salesforce consulting team that helps customers with their CRM challenges such as integrating CRM to other platforms. Homegrown tools or cloud-based apps: ERP, Billing systems, telephony & chat apps, productivity and collaboration apps. We also help our customers with data cleansing, governance, and meaningful metrics and dashboarding.

We are looking for a Certified Salesforce developer with 5 years of experience. Your primary focus will be to develop all salesforce interface components and implement them following well-known APEX. 

You will work with our team and end clients to ensure that the customer requirements are understood and implemented as expected. You will coordinate with the rest of the CRM team and demonstrate: collaborative, problem solving, sophisticated design and build a solution per client’s requirements.

• Salesforce certifications (Salesforce Certified Platform Developer I or II). - Must have
• Bachelor's degree in computer science or other related disciplines.
• Passion for creating and delivering great software with a strong sense of ownership. 
• Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 &  jQuery.
• Over three years of experience in building salesforce applications using APEX, VisualForce, Native, MySQL,and JavaScript.
• Demonstrated experience working with relational databases, and ETL tools.
• Familiarity with the Lightning component framework.
• Independently develop new user-facing features from designs and wireframes.
• Proficient in Version Control Software such as GIT, Bitbucket.
• Ability to understand business requirements and translate them into technical requirements.
• Strong organizational skills. Ability to prioritize tasks and work in a dynamic fast-changing environment.

• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Knowledge of the AWS platform and scalable application architecture.
• Experience with CI/CD - Build & Release process. Agile/ Scrum based development..

• Collaborate with different departments and resources to translate business needs to requirements.
• Create user documentation for all the code built.
• Configuration and customization of the client’s salesforce.com platform.
• Translate design and wireframe into high-quality code.
• Create documentation such as requirements, test cases, and test scripts.
• Diligently work on resolving reported issues and document root-cause analysis.
• Optimize components for maximum performance across a vast array of devices & browsers.
• Be responsive to change, adapt quickly with a talented team and work efficiently & remotely.
•  

• Competitive salary - based on experience.
• 100% remote work. All you need is a good laptop, headset, and internet connectivity.
• Ability to make a direct impact & build an award-winning Salesforce platform.
• Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.