Customer Support

About us:

IndieFolio is rethinking the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

About the role:

As an Account Executive, you will work closely with the Key Account Manager to support client relationships, manage project execution, and ensure smooth day-to-day coordination across accounts. This role is ideal for someone who wants to learn how strong accounts are built and managed from the ground up. You will get exposure to large client accounts while also gradually taking responsibility for smaller projects and selected client interactions over time. If you are someone who enjoys working with people, solving problems, and learning by doing, this role will give you broad exposure and a strong foundation in account management.

Responsibilities:

• Account & Project Support: Support the Account Manager in managing ongoing client accounts and projects while helping drive smooth communication, timely follow-ups, and strong execution across teams and stakeholders.
• Client Coordination: Assist in building strong client relationships through timely communication, responsiveness, and attention to detail while supporting client calls, requirement gathering, follow-ups, and status updates across projects.
• Talent Coordination & Quality Support: Help identify and coordinate the right creative talent for different project needs while learning how talent is evaluated based on quality, fit, availability, and budget.
• Proposal Building, Pricing & Commercial Exposure: Assist in creating proposals, scopes, and project plans for client requirements while working closely with the team to understand how pricing decisions are made and how projects are scoped commercially.
• Reporting & Operations: Track project progress, maintain account updates, and help keep documentation organized across proposals, timelines, deliverables, and key account updates.

Requirements

• 1-2 years of experience in account management, client servicing, project coordination, operations, or a similar role.
• Strong communication and coordination skills.
• Highly organized, detail-oriented, and dependable.
• Eagerness to learn client management, project execution, pricing, and talent coordination.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Ownership mindset with a willingness to take initiative.

Why Join Us?

• Work with Leading Brands: Get exposure to some of the biggest brands in India and learn how high-quality creative projects are managed at scale.
• Learn the Business Hands-On: Work closely with experienced account leaders and learn the fundamentals of client servicing, project management, pricing, proposals, and talent coordination.
• Grow with Responsibility: Start by supporting core account functions and gradually take on more responsibility as your confidence and capability grow.
• Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who share your dedication to excellence and making a difference.
• High-Trust Environment: Be part of a team that values initiative, accountability, and strong execution.
• Remote-First Flexibility: Work in a setup that gives you autonomy while staying closely connected to a collaborative team.

30–60–90 Day Plan

First 30 Days – Understand the Business

• Learn IndieFolio’s business model, services, clients, and internal workflows.
• Understand how projects are scoped, talent is selected, and accounts are managed.
• Get familiar with tools, reporting formats, and communication processes.

Days 31–60 – Shadow & Support Closely

• Work closely with the Account Manager across active projects and client accounts.
• Start contributing to client coordination, follow-ups, proposals, and internal execution.
• Build context on pricing, talent decisions, and project workflows through day-to-day exposure.

Days 61–90 – Start Implementing on Smaller Pieces

• Begin taking ownership of smaller tasks and project components with guidance.
• Support selected client interactions, project coordination, and execution responsibilities more independently.
• Show strong reliability, responsiveness, and judgment in day-to-day account support

We are looking for an experienced QA Automation Lead skilled in Playwright and Selenium WebDriver to drive automation excellence across our web applications.

Key Responsibilities:

• Design and maintain scalable automation frameworks for complex web apps.
• Collaborate with cross-functional teams to define and implement effective test strategies.
• Apply BDD and DDT methodologies for better test coverage and reusability.
• Perform functional, integration, regression, and UI/UX testing to ensure high-quality releases.
• Build and manage API test coverage using Postman and REST Assured.
• Implement Page Object Model design with strong skills in CSS/XPath locators.
• Conduct cross-browser and cross-device testing to ensure consistent performance.
• Handle test data management using mock data or scripts for reliable testing.
• Track and report issues via Jira, ensuring timely closure and documentation.
• Maintain traceable test cases aligned with business requirements.

Requirements:

• 7+ years of experience in QA Automation, with strong hands-on Playwright expertise.
• Solid understanding of Playwright JavaScript , automation frameworks, and CI/CD tools.
• Strong analytical and leadership skills with a focus on quality delivery.

Location : Indore-Onsite

Culture of 5 days working

Experience - 1 to 2 years

Budget - As per Industry norms

Work Type - Onsite / Full time

Candidate must have experience in Digital marketing & Advertising agency

Job description:

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for design.

Responsibilities:

• Collaborate with the team to ensure consistency of designs across various media outlets
• Create strategic and effective branding and marketing collateral both print and digital
• Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

1. Qualifications: Bachelor’s Degree in Computer Science, Information Technology, or a related field 

2. Certifications: NA 

3. The Experience That Sets You Apart: 

● 3+ years of hands-on experience building responsive web apps using React 

● Deep understanding of React hooks, component architecture, and state management .

●Experience with Shopify Liquid, themes, and Shopify APIs.

● Experience in building responsive websites and applications that work across various devices and screen sizes 

● Strong skills in JavaScript (ES6+), HTML5, and CSS3 

● Proven ability to own features end-to-end — from design handoff to production 

● Experience integrating with REST APIs and optimizing performance 

● Familiar with Git, code reviews, and CI/CD workflows 

● Exposure to testing frameworks like Jest or React Testing Library 

● Comfortable mentoring juniors and collaborating in cross-functional teams 

4. Your Subject Matter Expertise: 

● SaaS experience of 2 years with total development experience of 3 years 

● Must have worked in a smaller company of less than 100 

● Should have built solutions/softwares end to end and not just as a part of bigger team 

● Should see themselves going deeper into the same role even 5 years down the line 

● Strong proficiency in JavaScript, TypeScript, and ES6+ features. 

● Solid understanding of Redux, React Hooks, and component lifecycle. 

● Experience in developing responsive designs using HTML5, CSS3, and modern CSS frameworks (e.g., Tailwind CSS). 

● Familiarity with frontend build tools and module bundlers such as Webpack, Babel, and npm/yarn. 

● Strong debugging and problem-solving skills.Proficiency with version control systems like Git. 

● Understanding of performance optimization techniques, including lazy loading, code splitting, and caching.Experience with server-side rendering (SSR) and Next.js. 

● Knowledge of mobile-first and progressive web app (PWA) development. 

● Familiarity with design tools like Figma or Sketch for collaboration. 

● Exposure to e-commerce platforms like Shopify, BigCommerce, or Magento. 

● Understanding of backend technologies and REST/GraphQL APIs for better integration.