Customer Support

Key Skills:

• Hands-on experience with AWS services such as EC2, S3, Lambda, API Gateway, RDS, or DynamoDB ☁️

• Basic understanding of AI/ML concepts and experience with Python-based ML libraries (NumPy, Pandas, Scikit-learn, etc.) 🤖

• Experience in Python / Node.js / Java for backend development 💻

• Understanding of REST APIs and microservices architecture

• Familiarity with Git, CI/CD pipelines, and DevOps fundamentals

• Knowledge of Docker / containerization (preferred) 🐳

• Basic understanding of cloud security, IAM roles, and policies 🔐

• Experience in using AI tools (e.g., ChatGPT, GitHub Copilot, or similar tools) for development, debugging, documentation, and productivity in day-to-day tasks ⚡

Roles & Responsibilities:

• Develop and maintain cloud-based applications on AWS ☁️

• Build and integrate APIs and backend services

• Assist in deploying, monitoring, and managing applications on AWS infrastructure

• Work with the team to integrate AI/ML models or AI-powered services into applications 🤖

• Utilize AI tools for coding assistance, debugging, automation, and improving development efficiency

• Optimize applications for performance, scalability, and reliability

• Collaborate with cross-functional teams for design, development, and deployment

• Troubleshoot and resolve cloud or application-related issues

AWS Certification is mandatory

Education Qualification:

B.Tech/M.Tech from CSE/IT/AI/ML/ECE

Responsibilities:

 Develop and maintain high-quality, scalable, and efficient Java codebase for our ad-serving platform.

 Collaborate with cross-functional teams including product managers, designers, and other developers to

understand requirements and translate them into technical solutions.

 Design and implement new features and functionalities in the ad-serving system, focusing on performance

optimization and reliability.

 Troubleshoot and debug complex issues in the ad server environment, providing timely resolutions to ensure

uninterrupted service.

 Conduct code reviews, provide constructive feedback, and enforce coding best practices to maintain code quality

and consistency across the platform.

 Stay updated with emerging technologies and industry trends in ad serving and digital advertising, and integrate

relevant innovations into our platform.

 Work closely with DevOps and infrastructure teams to deploy and maintain the ad-serving platform in a cloud- based environment.

 Collaborate with stakeholders to gather requirements, define technical specifications, and estimate development

efforts for new projects and features.

 Mentor junior developers, sharing knowledge and best practices to foster a culture of continuous learning and

improvement within the development team.

 Participate in on-call rotations and provide support for production issues as needed, ensuring maximum uptime

and reliability of the ad-serving platform.

Conduct lead generation, prospecting, and qualifying potential new clients. Research companies to create strategic communication plans. Proactively schedule calls with prospective clients via phone and email (including cold calling)

Develop new business via the established channels (telephone and help desk system) and mass communication such as email and social media to introduce the EstateMaster solutions and identify appropriate buyers within the target market.

• Follow up on leads and conduct research to identify potential prospects.
• Assessing the results of marketing campaigns
• Support sales team to improve performance, control, and maintenance of their leads.
• Identify key buying influencers within these prospects to determine the budget and timeline.
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel.
• Work with the Regional Sales Managers and President to develop and grow the sales pipeline to consistently meet quarterly revenue goals.
• Assisting Marketing Director in writing reports and analyzing data
• Helping to drive leads and online traffic with web-based activities and programs
• Prepare and analyze marketing and sales pipeline reports and dashboards.
• Good knowledge about Blockchain and Crypto is added advantage.

Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21^st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

We’re looking for an Applied Data Scientist who expects more from their career. It’s a chance to apply your expertise to distil complex problems into compelling insights using the best of machine learning and human creativity to deliver effective and impactful solutions for clients. Joining our advanced data science team, you’ll investigate, develop, implement and deploy a range of complex applications and components while working alongside super-smart colleagues challenging and rewriting the rules, not just following them.

What we expect from you 

• Degree in Statistics, Maths, Physics, Economics or similar field
• Programming skills (Python and SQL are a must have)
• Analytical Techniques and Technology
• Experience with and passion for connecting your work directly to the customer experience, making a real and tangible impact.
• Logical thinking and problem solving
• Strong communication skills
• Statistical Modelling and experience of applying data science into client problems
• 2 to 5 years of experience required

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not.

Plus, thoughtful perks, like early finish Friday and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Women’s Network, dh Proud, dh Parent’s & Carer’s, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.