Customer Support

Datacultr is a global Digital Operating System for Risk Management and Credit Recovery, we drive Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments. Datacultr’s platforms, make the underserved and unbanked segment viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro- Loans, Nano-Loans and other Unsecured Loans.

We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; with our Development Center based out of Gurugram, India.

Key Responsibilities :

1.   Develop high-quality, engaging content for various platforms, including blog posts, white papers, case studies, and social media.

2.   Research and stay up-to-date with industry trends, emerging technologies, and best practices in collections and smart device ecosystems.

3.   Craft persuasive copy for marketing materials, product descriptions, and sales collateral.

4.   Collaborate with internal subject matter experts to ensure technical accuracy and relevance of content.

5.   Adapt writing style and tone to suit different target personas and communication channels.

6.   Create content that aligns with SEO best practices to improve organic search visibility.

7.   Develop and maintain a consistent brand voice across all content.

8.   Edit and proofread content to ensure error-free, polished final products.

9.   Manage multiple writing projects simultaneously, meeting deadlines and quality standards.

10. Analyse content performance metrics and use insights to optimize future content strategies.

11. Manage the content strategy and editorial planning.

Key Requirements :

1  Bachelor's degree in English, Journalism, Marketing, or a related field.

2.  3+ years of experience in content writing, preferably in the B2B technology, finance, or telecommunications sectors.

3. Exceptional writing and editing skills with a strong command of English grammar and style.

4. Ability to explain complex technical concepts in clear, accessible language.

5.Familiarity with SEO best practices and content optimization techniques.  

6.Strong research skills and ability to quickly grasp and communicate technical subject matter.

7. Excellent time management and organizational skills.

8.Proficiency in using content management systems and collaborative writing tools.

Key Responsibilities:

Power BI Development:

• Design, develop, and deploy interactive dashboards and reports using Power BI.
• Connect to various data sources, import data, and transform data for Business Intelligence.
• Optimize and fine-tune Power BI dashboards to ensure performance and usability.
• Implement data modeling, DAX queries, and custom visualizations to meet business requirements.
• Collaborate with business stakeholders to understand their needs and deliver data-driven solutions.
• Ensure data accuracy, consistency, and security across all reports and dashboards.

PowerApps Development:

• Design, develop, and deploy applications using PowerApps to streamline business processes.
• Integrate PowerApps with other Microsoft services (e.g., SharePoint, Dynamics 365) and third-party applications.
• Develop custom connectors and APIs to extend PowerApps capabilities.
• Maintain and troubleshoot existing PowerApps solutions to ensure they meet user needs and performance standards.
• Provide training and support to end-users on how to use PowerApps effectively.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.

Experience:

• Minimum of 3 years of experience in Power BI development.
• Minimum of 1 year of experience in PowerApps development.
• Proven track record of delivering business intelligence solutions and applications that meet business requirements.

• Building out and manage a young data science vertical within the organization

• Provide technical leadership in the areas of machine learning, analytics, and data sciences

• Work with the team and create a roadmap to solve the company’s requirements by solving data-mining, analytics, and ML problems by Identifying business problems that could be solved using Data Science and scoping it out end to end.

• Solve business problems by applying advanced Machine Learning algorithms and complex statistical models on large volumes of data.

• Develop heuristics, algorithms, and models to deanonymize entities on public blockchains

• Data Mining - Extend the organization’s proprietary dataset by introducing new data collection methods and by identifying new data sources.

• Keep track of the latest trends in cryptocurrency usage on open-web and dark-web and develop counter-measures to defeat concealment techniques used by criminal actors.

• Develop in-house algorithms to generate risk scores for blockchain transactions.

• Work with data engineers to implement the results of your work.

• Assemble large, complex data sets that meet functional / non-functional business requirements.

• Build, scale and deploy holistic data science products after successful prototyping.

• Clearly articulate and present recommendations to business partners, and influence future plans based on insights.

• >8+ years of relevant experience as a Data Scientist or Analyst. A few years of work experience solving NLP problems or other ML problems is a plus

• Must have previously managed a team of at least 5 data scientists or analysts or demonstrate that they have prior experience in scaling a data science function from the ground 

• Good understanding of python, bash scripting, and basic cloud platform skills (on GCP or AWS)

• Excellent communication skills and analytical skills

• Work closely with the Founders in helping grow the organization to the next level alongside some of the best and brightest talents around you

• An excellent culture, we encourage collaboration, growth, and learning amongst the team

• Competitive salary and equity

• An autonomous and flexible role where you will be trusted with key tasks.

• An opportunity to have a real impact and be part of a company with purpose.

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.

● Understanding of MVC design patterns

● At least 1 Year of Laravel, PHP experience is a must

● HTML 5, CSS 3, JavaScript, jQuery, Bootstrap

•      Job Responsibilities:
  • Handling inbound and outbound call
  • Ability to assess customer needs and respond to them.
  • Match customer needs with vendor availabilty
  • payment assistance to cutomer
  • Proficient with Microsoft Office. Word, excel
  • Key Skills:
    • Great command over English and Hindi
    • Comfort with medical and fitness terminology
    • Ability to work in tight schedules
    • Ability to work independently
    • Experience in customer service or call centre background preferrred

Preferred Skills: 

We want to really emphasize Spring Boot (2+ years although 1+ if candidate particularly strong) Using Redis as a caching technology with Spring Boot would be a strong plus 

Using Redisson (a particular java client library that can be easily configured with Spring Boot) would be a strong plus 

Knowledge of event based messaging systems (Amazon SNS, Amazon MQ, or Kafka (in AWS) Data Cleaning tools and techniques in CSV and Excel 

Strong Knowledge of Spring Boot Dependency Injection and Configuration 

Experience with APIs for popular e-commerce platforms (Magento, Shopify, Big Commerce, etc.) 

SDLC (Software Development Lifecycle) Tools in the context of AWS. (Tools classified under DevOps) 

Experience with managing AWS EC2 VM instances and using AWS managed Services (like S3, MySQL, VPC/Networking, Lambda, etc) 

Performance Analysis Tools (Code Profiling) on Java VM and particularly Spring Boot 

Nice to Have: 

Experience with Cassandra or MongoDB with Spring Boot 

Horizontal Scaling with Spring Boot (considerations running multiple instances of Spring Boot instances) 

Experience with placing Spring Boot applications in Docker/Kubernetes container ecosystems (especially in AWS) 

Job Summary

Require a java developer having 2+ years of experience especially in Spring and Hibernate

Job Type: Full-time
Responsibilities and Duties
Java developer responsibilities include designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Key Skills
JEE, JPA2 , Hibernate
Required Experience and Qualifications
Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
- Experience with test-driven development
Job Type: Full-time