Customer Support

Job Details

- Job Title: ML Engineer II - Aws, Aws Cloud

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 6-12 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Job Description:

Core Responsibilities:

? The MLE will design, build, test, and deploy scalable machine learning systems, optimizing model accuracy and efficiency

? Model Development: Algorithms and architectures span traditional statistical methods to deep learning along with employing LLMs in modern frameworks.

? Data Preparation: Prepare, cleanse, and transform data for model training and evaluation.

? Algorithm Implementation: Implement and optimize machine learning algorithms and statistical models.

? System Integration: Integrate models into existing systems and workflows.

? Model Deployment: Deploy models to production environments and monitor performance.

? Collaboration: Work closely with data scientists, software engineers, and other stakeholders.

? Continuous Improvement: Identify areas for improvement in model performance and systems.

Skills:

? Programming and Software Engineering: Knowledge of software engineering best practices (version control, testing, CI/CD).

? Data Engineering: Ability to handle data pipelines, data cleaning, and feature engineering. Proficiency in SQL for data manipulation + Kafka, Chaossearch logs, etc for troubleshooting; Other tech touch points are ScyllaDB (like BigTable), OpenSearch, Neo4J graph

? Model Deployment and Monitoring: MLOps Experience in deploying ML models to production environments.

? Knowledge of model monitoring and performance evaluation.

Required experience:

? Amazon SageMaker: Deep understanding of SageMaker's capabilities for building, training, and deploying ML models; understanding of the Sagemaker pipeline with ability to analyze gaps and recommend/implement improvements

? AWS Cloud Infrastructure: Familiarity with S3, EC2, Lambda and using these services in

ML workflows

? AWS data: Redshift, Glue

? Containerization and Orchestration: Understanding of Docker and Kubernetes, and their implementation within AWS (EKS, ECS)

Skills: Aws, Aws Cloud, Amazon Redshift, Eks

Must-Haves

Aws, Aws Cloud, Amazon Redshift, Eks

NP: Immediate – 30 Days

• Hands-on expertise in managing technical teams and work closely with business stakeholders
• Should be familiar with card testing and POS ecosystem.
• Experience with designing APIs and building platform integrations in Commerce, POS, FinTech and Payments
• Payment’s domain experience.
• Extensive experience on Base24 & SWITCH part for payment format.
• Exposure on ISO8583 Messaging system.
• API understanding and creation.
• Working knowledge on cryptographic algorithms (RSA, EC, AES, SHA variants), TLS/SSL protocols. C Symetric and A symetrics, K.M.S.
• Digital Payments technical knowledge - QR/ POS/ UPI/ BQR
• Understanding of CI/CD pipelines, Kubernetes, containerization, Docker
• Must have strong technical skills in Android APK and iOS development Concept and Web services.
• Supportability, monitoring, ops in general.
• Accurate cost models to deploy and operate
• Extensive experience in TLOG’s, data integration with downstream applications, and impact of POS changes on different financial, legal, compliance, loss prevention, etc. applications.
• Extensive experience with payment systems 7861 (EMV, payment middleware, encryption, tokenization, settlement, offline scenarios,).
• Extensive experience with different types of payment methods including credit, debit, gift cards (Both closed loop and open loop), PLCC, PayPal, AliPay, checks, etc. as well as different payment form factors like Tap N Go, contactless, swipe, EMV, Mobile, etc.
• Extensive experience with payment devices (pin pads, printers, registers, scanners).
• Experience in Node.js / Java / Python, building REST APIs, with experience/exposure to front end stack like JavaScript & React / Angular. 
• Experience with Storage systems - RDBMS, NoSQL (Cassandra/MongoDB), Redis/Memcache/Aerospike.
• Experience in messaging tools like Kafka/AWS Kinesis etc...
• Design expertise for performance, scalability, fault tolerance and high availability

• Experience with POS systems and Payments domain.
• Demonstrated experience for systems architecture, design, and integration for POS systems
• Java and/or Node.js. Experience building micro services (REST APIs) using Node.js
• Experience with one or more RDBMS databases like MySql, PostGreSQL
• Experience with one or more NoSQL databses like MongoDB, Cassandra, DynamoDB, Aerospike, Elastic Search, Redis, neo4j etc.,
• Caching technologies like: Redis, Elasticache,
• Cloud Providers like: AWS/ Google Cloud / Azure
• CI / CD : Jenkins, Docker, Kubernete
  

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

Navtech is a premier IT software and Services provider. Navtech’s mission is to increase public cloud adoption and build cloud-first solutions that become trendsetting platforms of the future. We have been recognized as the Best Cloud Service Provider at GoodFirms for ensuring good results with quality services. Here, we strive to innovate and push technology and service boundaries to provide best-in-class technology solutions to our clients at scale. We deliver to our clients globally from our state-of-the-art design and development centers in the US, Hyderabad, and Pune.

We’re a fast-growing company with clients in the United States, UK, and Europe. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Navtech is looking for a Full Stack Developer (Python & React) for working on some of the cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

Working as a Full Stack Developer at Navtech, you will:

• Design and develop user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; completing programming using languages and software products; designing and conducting tests.
• Contribute in all phases of the development lifecycle writing well designed, testable, efficient and documented JavaScript, HTML and CSS code.
• Assure that all Angular user input is validated before submitting to back-end services and deploying to production. Ensure delivery of a high performing complete front end application.
• Writing non-blocking code, and resorting to advanced techniques. Cooperating with the back-end developer in the process of building the RESTful API.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Who Are We Looking For Exactly?

• Good Knowledge with front end technologies like React & back end technologies like Python.
• Strong computer science fundamentals: Data Structures, Algorithms, Design Patterns, Multi-threading, Distributed Systems, and OO Analysis & Design.
• Extensive knowledge of OOPS concepts, Design patterns.
• Experience working with Databases (SQL Server, Oracle etc.)
• Passionate about writing good quality code.
• Experience in working with Visual Studio tools, Git/TFS and IIS.
• Extensive experience with microservice-based architectures and technologies.
• Should have good logical, analytical and communication skills with client interaction experience.
• Strong understanding of UI, cross-browser compatibility, general web functions and standards.
• Thorough understanding of the responsibilities of the platform, database, API, catching layer, proxies and other web services used in the system.
• Should have Master’s Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in english medium.

Why Navtech?

• Performance review and Appraisal Twice a year.
• Competitive pay package with additional bonus & benefits.
• Work with US, UK & Europe based industry renowned clients for exponential technical growth.
• Medical Insurance cover for self & immediate family.
• Work with a culturally diverse team from different geographies.

We are looking for a UX Designer to design software and platforms that meet people’s needs. You will combine interfaces and workflows to enhance user experience.

In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential.

Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.

• Understand product specifications and user psychology
• Conduct concept and usability testing and gather feedback
• Create personas through user research and data
• Define the right interaction model and evaluate its success
• Develop wireframes and prototypes around customer needs
• Find creative ways to solve UX problems (e.g. usability, findability)
• Work with UI designers to implement attractive designs
• Communicate design ideas and prototypes to developers
• Keep abreast of competitor products and industry trends

• Proven experience as a UX Designer, https://resources.workable.com/ui-designer-job-description" target="_blank">UI Designer or similar role
• Strong portfolio of design projects
• Background in project management and research
• Familiarity with interaction design and information architecture
• Proficient in design software (e.g. UXPin, Balsamiq)
• Knowledge of HTML/CSS; JavaScript is a plus
• Problem-solving aptitude
• Analytical mind with a business acumen
• Excellent communication skills
• BSc in Design, Computer Science, Engineering or a related field

Roles and Responsibility

Create exciting information visualizations enabling the user to instantly understand the data in the right context, spot patterns, trends and relations in a self-service manner. · Collaborate with designers, developers, and external project partners to ensure designs are implemented as effective user experiences. · Participate in, and integrate feedback from user research. · Define and design use cases, workflows and storyboards describing how the user would interact with easy-to-use, data visualization apps. · Identify all elements of interaction and navigation, and lay them out within a screen so they direct the user without confusion or error. · Create consumer grade usable designs using wireframes and prototypes. · Present your designs in team design reviews as well as to the extended group of internal stakeholders. · Participate in iterative design, testing and development sprint cycles to refine the overall product. · Support marketing activities (e.g. collateral development) around the successful launch of emerging solutions on multiple platforms

This innovative startup offers ready to drink alcoholic beverages for the global Indian. They are disrupting a $35bn market by offering consumers more choice, better packaging and an aspirational experience. The company is on track to be sold in more than 1000 outlets by the end of the year, and has raised a seed round of ~ $500mn from well known VCs and founders including First Cheque, Letsventure and Bhavish Agarwal.

The company was founded by an IIT Bombay alum who has more than a decade of experience in established global FMCG companies like P&G, as well as startups like Ola and FoodPanda.

As a Key Account Manager, you will be developing and managing a portfolio of Key Accounts and handling off-premise as well on on-premise sales.

What you will do:

• Handling key accounts, strategizing and driving sales and ensuring increase in business for the company
• Acquiring a thorough understanding of the business needs and requirements of the key customers
• Educating and updating the customers about the company’s products
• Serving as an important link of communication between key customers and the management
• Building and maintaining long-term professional relationships with the customers, obtaining feedback from customers and also handling escalations, if any
• Handling contracts and renewal with regards to the key accounts assigned
• Handling the commercial agreements, pricing, quotations etc. of the key accounts managed and reporting the same to the management
• Periodic review and course correction of sales plans as well as the key accounts and reporting the same to the management
• Handling internal stakeholders such as various internal teams and external stakeholders such as customers
• Analyzing and having an in-depth knowledge of competition and current market trends and reporting the same to the management in regular intervals
• Ensuring compliance of Government rules, laws and regulations while handling various documents, contracts and agreements

Desired Candidate Profile