1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5.Providing complete information about the product to the customer.
6.Solving all product or service related issues of the customers.
7.Keeping a proper record of the customers.
8.Maintaining and updating the information of the customers regularly.
9.Maintaining a pleasant working environment for your team.
10.Creating policies and procedures.
11.Conducting quality assurance surveys with customers and providing feedback to the staff.
About Ytviews Digital Media
YTVIEWS.IN means Your Trusted Views is asia’s top social media marketing website with 10000+ active clients working in more than 20 countries. YTVIEWS DIGITAL MEDIA PVT LTD is a social media marketing & branding company in 2017. www.ytviews.in Alexa rank is among top 30000 websites in the world. YTVIEWS have been working on 7 new social media products & app which will be launched in upcoming days.Our organisation have expertise and decimates team globally to give the best campaign support & giveng delivery on time.In 2024 we will be bring our social exchange platform where bloggers and creators can submit and share their content online.
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● Use data and on-ground information to clearly identify the real problems beyond the
symptoms
● Break the problems into small and actionable units to ensure success
● Ideate and come up with different possible solutions and propose the most optimal one.
● Divide the solution proposed into multiple projects. Prioritize projects on the basis of impact
and effort required. Break down the projects further into actionable steps.
● Define the approach for all the actionable steps. Build the required processes with a focus on
accuracy, efficiency and scalability. Define and set up KPIs and success metrics to monitor the
health of the project. Prepare implementation guidelines and SOPs. Identify resources to work
with. Ensure the training of personnel involved and identify specific/periodic training programs,
● Analyzing market and sales information
● Identification of prospective clients.
● Preparing a go to marketing strategy on digital, social media and print media
● Set up a Brand identification strategy and execution plan
● Research competitive products by identifying and evaluating product characteristics,
market share, pricing, and maintaining research databases.
● Tracks product line sales and costs by analyzing data and reviewing the competitors
reach
● Supports sales staff by pre sales tasks, providing sales data, market trends, forecasts,
account analysis, new product information; relaying customer services requests
● Follow up with Clients through the CEO's contacts
● Website maintenance and press releases
● Marketing collateral – creation and maintenance and presentations
● E – campaign coordination
● Setting up tracking systems for marketing campaigns and online activities
● Reporting to management on marketing and sales activities
Requirements
● Strong analytical, organizational, and creative thinking skills.
● Excellent communication, interpersonal, and customer service skills.
● 8- 16 years of experience in Sales and Marketing
● Demonstrate excellent leadership skills.
● Ability to work under pressure.
● Ability to work independently as well as in a team environment.
● Good negotiation and sales skills
UI Architect: UI Architect role will be part of e-Commerce Team building Single Page Application on React-Redux & NodeJS. This role will lead the team in Analysis, Application Architecture, Design, Integration, Testing, and Implementation of business and technical information technology solutions in using software development life cycle methodology. Responsibilities: Responsive UI / Front End Development using front technologies including ReactJS, Redux, AngularJS, JavaScript, JQuery, HTML5, CSS3 & Webpack Developing Singe Page Application (SPA) on ReactJS, Redux & NodeJS Deep knowledge of ReactJS practices and commonly used modules based on extensive work experience Communicating with external web services or integrations Cooperating with the back-end developer in the process of building the RESTful API/headless architecture Must have experience in front end optimizations including performance bottlenecks debugging and tuning Must have experience in using tools like web page test & chrome developer tools for synthetic testing Deep understanding of how a web request works end – end Ensuring high performance on mobile and web browser Follow and contribute to Agile/SCRUM activities (e.g. daily stand-ups, retrospectives, iteration planning, estimating/reporting, acceptance criteria definition, etc.) Train and mentor juniors / freshers on front end technologies Design and conceptualize any new front-end development
Qualification and Experience: Minimum 9 years of experience in UI Development and last 2 years into ReactJS development using Redux Hands on experience in Single Page Application (SPA) Development using latest JavaScript frameworks (React and similar) Awareness on what’s new in the frontend technology world Ability to multi-task Experience in e-Commerce & Banking domain candidate preferred Should have experience in Performance Monitoring tools Bachelor's and Master's (preferred) in Computer Science with Strong communication skills Behavioural Skills - Excellent Verbal/Written Communication skills in the English Language, Influence/Impact on decision making, Customer Orientation, Team Leading skills, Solution-oriented Leadership skills, Visionary mind-set Location: Mumbai / Bengaluru
For more information please visit the website - http://www.logixal.com
Project Description: Build a Software Solution which integrate with AWS Service to facilitate supply chain management for logistic companies
Experience range: 0.6 to 5 yrs
Mandatory Skills
AWS Lambda, NodeJS, AWS API Gateway
Job Description: As a full stack developer should be able develop API service using Node JS and deploy on AWS with complete unit and integration testing.
Mandatory Technical skills:
- AWS Lambda – create lambda function with all the security in place.
- Proficiency in Node JS (should have developed services, developed unit and integration testing)
- Swagger hub – defined the services on swagger hub
- Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.).
- Serverless approaches using AWS Lambda. For example, the Serverless Application Model (AWS SAM).
OneCode is an agent led distribution platform for businesses predominantly in BFSI verticals. The platform enables businesses to outsource their need for sales agents through the OneCode Platform. OneCode is a Super App for the sales agents and the businesses who employ Sales Agents. For the business/brand it's a plug'n'play solution. The Sales agents who are on-boarded have to go through the content (training videos) + KYC. There are 1mn+ agents on the platform and 50+ clients (ICICI, Axis, Equitas, Upstox, Insurance Co's). India's 2nd largest Agent network.
One Code is well funded by tier 1 VC’s(Sequoia, Nexus, Waterbridge) and angels in India. Recently we have raised $5M dollars from India's top VC's.
We are looking for an experienced B2C UI/UX designer (Consumer front - large scale experienced)
Day-to-day responsibilities include:
- Working in good coordination with production managers and engineers
- Working closely with Product Head & CEO
- Generating new ideas
- Identifying and troubleshooting UX problems
- Discussing the idea with the internal team
- Designing Wireframes, UI mockups and prototypes
- Designing High fidelity designs
- Familiarity with agile methodologies.
Requirements:
- Minimum 3 years experienced
- Understand UX methodologies
- Comfortable working in a fast-paced environment.
- Familiarity with agile methodologies.
- Experience in B2C products on big scale
- High ownership, independent environments and feedback oriented cultures
Required Skills for this Role:
Prototyping, Persona Definition, Wireframing ,Sketching, Figma, Sketch, Adobe Photoshop, Adobe Illustrator and Story boarding.
If this is interesting for you then please share your resume while applying. Also, please feel free to reach out in case of any queries.
- Propose efficient technical solutions and programming design
- Write technical specifications (COBOL/400)
- Do development and unit testing in COBOL/400
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Developed micro services
- Strong NodeJS experience
- Experience with RabbitMQ is a PLUS
- Experience with MQTT is a PLUS
- Fullstack experience and especially with ReactJS desired
- Experience with SQL and NOSQL databases
- Strong communication skills
Responsibilities
- *You will be working on AI/IOT cloud and responsible for architecture and hands on coding.
- *We need someone who can engage in conversations about technical architecture with internal team and external customers.
- *You will be responsible for creating architecture document, writing pseudo code, explaining design and teststrategy,review work by others in the team, give good guidance, and ensuring the delivery of high-quality software.
- *We are looking for Can do it attitude, and ability to deliver with high velocity and high-quality at the same time.
We are looking for an HR manager to lead our HR team. You will take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development. To perform well in this role you should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role.
HR Manager Responsibilities:
- Consistently recruiting excellent staff.
- Maintaining a smooth onboarding process.
- Training, counseling and coaching our staff.
- Resolving conflicts through positive and professional mediation.
- Carrying out necessary administrative duties.
- Conducting performance and wage reviews.
- Developing clear policies and ensuring policy awareness.
- Creating clear and concise reports.
- Giving helpful and engaging presentations.
- Maintaining and reporting on workplace health and safety compliance.
- Handling workplace investigations, disciplinary and termination procedures.
- Maintaining employee and workplace privacy.
- Leading a team of junior human resource managers.
HR Manager Requirements:
- Bachelor’s degree in human resources management or equivalent.
- Experience in human resources or related field.
- Ability to build and maintain positive relationships with colleagues.
- Experience in educating and coaching staff.
- Experience in conflict resolution, disciplinary processes and workplace investigations.
- Experience in following and maintaining workplace privacy.
- Ability to give presentations.
- Knowledge of relevant health and safety laws.
- Experience using computers for a variety of tasks.
- Competency in Microsoft applications including Word, Excel, and Outlook.
You will pitch about PagarBook desktop solution on call to customers.
You will explain the benefits of PagarBook desktop solution to customers.
Better and Easier accessibility, also available on mobile web.
Minimum 100 calls to be made
Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls.
Understanding customer needs and requirements, Pitching the product accordingly based on the clients need.
Routing qualified opportunities accordingly for further development and closure.
Access to rich reports which gives you business knowledge.
Unlimited free upgrades for a year.
Bulk update features.
Expense management.
The users can register on the desktop for a free trial for 7 days first.
Sales associates would convert the customer into a paid customer.