Customer Support

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

Backend Developer

*       You will be expected to develop and maintain large-scale complex backend web applications.

*       You will be expected to rapidly learn and apply relevant new technologies.

*       You will be having a high level of interaction with business and product stakeholders.

*       You will be working on the entire web application stack, which includes:

-          Web server hosting

-          RESTful / RPC communication

-          Message brokering

-          Backend application layer, which includes the service and domain layers

-          Data layer for persistence or caching

*       You will be participating in an agile software development cycle, which includes:

-          Design

-          Development

-          Code Review

-          Unit and Integration Testing

-          Deployment

*       You will be exposed to the following technologies:

-          Web application frameworks: Ruby on Rails, Node.js, Java Play, Vert.x, AIOHTTP, AWS Lambda

-          Languages: Ruby, Java, Kotlin, Javascript, Python

-          Datastores: PostgreSQL, Aerospike, Redis, Amazon Redshift

-          Communication: HTTP, Amazon SQS, Sidekiq, Amazon SNS

-          Server Management: Amazon ECS, Docker

*       You will be contributing to products concerning both customers and partner drivers.

*       Product sectors include:

-          Growth: You’ll build tools to help boost user growth on the platform including our industry best driver on-boarding, training and certification system, referral system, and lead management models.

-          Lifecycle Management: Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.

-          Transaction Experience: You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.

-          Fulfilment: As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.

-          Enterprise Solutions: You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimization tools, alerting and monitoring tools, and analytics suite among others.

-  Colleges: All NITs, IIITs and IITs, BITS, PEC, VIT, PESIT, DTU and Indraprastha University

-  CGPA: >= 7.5

Description

We are seeking a highly skilled and motivated Interior Consultant to join our esteemed

furniture company. The ideal candidate will possess a profound understanding of interior

design principles and a strong passion for transforming spaces through innovative furniture

solutions. As an Interior Consultant, you will play a pivotal role in assisting clients in

creating functional and aesthetically pleasing environments that reflect their personal style

and needs. You will work closely with clients, assessing their requirements and preferences,

and providing expert advice on suitable furniture selections and layout configurations. Your

ability to visualize and articulate design concepts will be crucial in guiding clients through

the decision-making process. This position requires a blend of creativity, technical

knowledge, and exceptional customer service skills, as you will be responsible for ensuring a

seamless and enjoyable design experience for clients. Additionally, you will collaborate with

our dedicated team of designers and sales professionals to ensure successful project execution

and alignment with our company’s vision and standards. If you are passionate about interior

design and have a keen eye for detail, we invite you to apply and contribute to our mission of

enhancing living spaces through quality furniture solutions.

Responsibilities

· Consult with clients to understand their interior design needs and preferences

· Provide expert advice on furniture selection, placement, and design concepts

· Create detailed floor plans and 3D visualizations to help clients envision their spaces

· Stay current with industry trends and new products to inform clients about the best options

available

· Collaborate with the sales team to facilitate the selection and purchase of furniture

· Conduct site visits to assess spaces and provide personalized recommendations

· Develop and present design proposals that align with client budgets and timelines

Requirements

· Bachelor’s degree in Interior Design, Architecture, or a related field

· Proven experience as an interior consultant or similar role in the furniture industry

· Strong knowledge of design principles, space planning, and furniture styles

· Proficiency in design software such as AutoCAD, SketchUp, or similar tool

· Excellent communication and interpersonal skills to effectively interact with clients

· Ability to work independently and as part of a team in a fast-paced environment

· Strong organizational skills and attention to detail to manage multiple projects

simultaneously

Role: Python-Django Developer 

Location: Noida, India

Description:

• Develop web applications using Python and Django.
• Write clean and maintainable code following best practices and coding standards.
• Collaborate with other developers and stakeholders to design and implement new features.
• Participate in code reviews and maintain code quality.
• Troubleshoot and debug issues as they arise.
• Optimize applications for maximum speed and scalability.
• Stay up-to-date with emerging trends and technologies in web development.

Requirements:

• Bachelor's or Master's degree in Computer Science, Computer Engineering or a related field.
• 4+ years of experience in web development using Python and Django.
• Strong knowledge of object-oriented programming and design patterns.
• Experience with front-end technologies such as HTML, CSS, and JavaScript.
• Understanding of RESTful web services.
• Familiarity with database technologies such as PostgreSQL or MySQL.
• Experience with version control systems such as Git.
• Ability to work in a team environment and communicate effectively with team members.
• Strong problem-solving and analytical skills.

Must-Have Technology Skills:

• OOP Concept, Java 8+, Spring Boot, API development, Agile Scrum knowledge, Strong Databases design concepts of RDBMS, and capable of writing and optimizing complex queries.
  Good understanding of any Database tool e.g. Postgres, MySQL, etc.,
• DevOps basic knowledge e.g. implementation of logging in the code, Application Performance Management.
• Basic API & Application security, and Basics of tuning application performance.
• Basic Understanding of DevOps concepts e.g. CI & CD, Deployment lifecycle, Basic understanding of unit testing concepts e.g. TDD (test-driven development).
• A basic understanding of Microservices patterns
• A basic understanding of Java scripting.
• Good understanding of UI Frameworks like Angular 8+

Must-Have Soft Skills:

• Verbal & Written English communication, Good Problem-solving skills,
• Good Planning skills,
• Team Player,
• Good leadership skills
• Good written and verbal communication

Job Description

• Good experience as a full-stack developer in DB-centric applications and should be able to write and optimize complex database queries
• Requirement gathering & understanding, effort estimation, technical design, project planning, and monitoring in an Agile environment.
• Work proactively & independently to address project requirements, and articulate issues/challenges with enough lead time to address project delivery risks.
• Providing expertise in technical analysis and solving technical issues during project delivery.
• Customer interfacing - understand customer requirements, and propose technical solutions.
• Full Software Development Lifecycle (Agile).
• Code reviews, test case reviews and ensure code developed meets the requirements.
• Component Design/ Coding/ Unit Testing/ Debugging / Test Driven Development / Continuous Integration.
• Carry out adaptive changes necessitated by changes in Business Requirements and Technology

• Degree in Computer Science or related discipline.
• AWS Certified Solutions Architect certification required
• 5+ years of architecture, design, implementation, and support of highly complex solutions (i.e. having an architectural sense for ensuring security and compliance, availability, reliability, etc.)
• Deep technical experience in serverless AWS infrastructure
• Understanding of cloud automation and orchestration tools and techniques including git, terraform, ARM or equivalent
• Create Technical Design documents, understand technical designs and translate into the application requirements.
• Exercise independent judgment in evaluating alternative technical solutions
• Participate in code and design review process
• Write unit test cases for quality check of the deliverables
• Ability to work closely with others in a team environment as well as independently
• Proven ability to problem solve and troubleshoot
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Excellent English communication skills are required

We are looking for a Solution Architect with at least 5 years’ experience working on the following to join our growing team:

• AWS
• Postgresql
• EC2 on AWS
• Cognito
• and most importantly Serverless

You will need a strong technical AWS background focused on architecting on serverless (eg Lambda) AWS infrastructure. 

Essential Functions:

• Work with VFX Lead and Art Director to create a wide range of high quality real-time VFX
• Collaborate with design to create abilities, boss effects, in-game pickup effects
• Create skyboxes, cloud systems, storms, and ambient effects inside environments
• Create VFX for cinematics to support story
• You will be expected to create the highest quality real-time visual effects, both in appearance and performance, while adhering to the project’s artistic vision
• Collaborate closely with engineering, design, animation and art teams to create beautiful and believable effects that offer creative solutions to design challenges, add life to the game world, and create wow moments for the users
• Responsible for a variety of aspects of real-time vfx production from creation & simulation all the way through optimization and quality assurance
• You will work in the engine and own both the technical and creative processes

Preferred Qualifications:

• 4+ years of real-time VFX experience
• Impressive portfolio demonstrating a wide variety of VFX coverage and animation skills
• Strong knowledge of Photoshop, as well as Maya or other 3D packages
• Critical eye for timing and motion in relation to real world physics behaviors
• Experienced in gameplay VFX (abilities, boss, npc)
• Team player attitude, and self-driven to excellent content
• Proficiency with authoring and editing node based shaders and blueprints
• Advanced animation proficiencies with experience using Houdini, FumeFX, Rayfire, and/or After Effects
• Strong knowledge of PC and console development