Business Development Executive

Provide 24X7X365 NOC Support for Voice related issues

·       SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience

·       Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)

·       Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting

·       New clients interconnect and interconnection testing

·       Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes

·       Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time

·       Capacity management and reporting in case of possible breach of capacity

·       Answer customer emails/calls and provide timely & high level of service

·       Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients

·       Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately

Skills

●      Telecom industry experience will be an added advantage.

●      Understanding of all selection methods and techniques

●      Average communicator

●      Well-organized

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Key Responsibilities 

• Responsible for managing end to end HR processes
• Design & implement recruiting strategies for each Business Unit by understanding the manpower requirements
• Lead and execute Recruitments for campus, Lateral, focusing on direct sourcing majorly
• Plan and execute the Talent Management process inclusive of performance appraisals, Career Development and advancement
• Candidates will be responsible to implement new HR programs and activities
• Plan & execute the employee engagement activities
• Solely responsible for maintaining the payroll & attendance system.
• Responsible for comp & ben, HR policies, other generalist activities or any ad hoc responsibilities.

Ideal candidate should have: 

• Should have 3 Years of experience in HR generalist responsibilities with focus on Recruitment and Performance Management.
• Proficient in Excel, Powerpoint with ability to manage MIS and reporting 
• Multitasker and able to manage any ad hoc tasks
• Desire to learn and develop.
• Strong organization skills - ability to meet deadlines, prioritize assignments, etc
• Capable of handling high pressure situations & excellent stakeholder management capabilities

Must have :

• Strong Experience in Python development
• Familiarity with Data Structures and Algorithms
• Experience in developing Enterprise scale applications
• Exposure to NLP
• Exposure / awareness of AI, ML
• Exposure to Windows Azure is an added advantage
• God understanding of project architecture and software development processes such as Agile and Scrum

Responsibilities :

• Partner with Business Stakeholders to translate business objectives into clearly defined analytical Projects
• Own the end-end process, from recognizing the problem to implementing the solution
• Understand customer’s requirements and design the optimum solution using Icertis’ AI applications
• Configure, Extend, and optimize Icertis AI app through Python scripts, NLP NER Analysis and other mechanisms
• Take full ownership of project / product features to implement, provide bug fixes and write tests and tooling for those features to ensure they work well at cloud scale.
• Plan and identify solutions and risks in assigned work
• You are expected to be hands on and write code on day to day basis and also mentor other team members

• Target setting and managing delivery of business targets, in-line with the business and service benchmarks
• Sign partnerships for the company towards growing business or enhancing product bouquet
• Large client closures and relationship management
• Work closely with the Product & Marketing teams to develop and implement PayGlocal’s go-to-market strategy
• Recruit & develop the team to achieve maximum productivity
• Understand the market and strategize merchant acquisition

Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.

Drives day to day operations and work plan allocation/management. 
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders. 
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. 
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS

At PivotRoots we follow a user centred and value driven design thinking process. As a UX designer, 

1. You should be able to understand product specifications and know how to convert business requirements into user journeys and wireframes. 
2. Able to create personas through user research and data. 
3. Adept in developing wireframes and prototypes around customer needs.
4. Use various UX processes to fefine the right interaction model and evaluate its success
5. Work with UI designers to implement attractive designs
6. Communicate design ideas and prototypes to developers
7. Keep abreast of competitor products and industry trends

This is a pure UX role and does not require any prior experience in visuals and graphics.