Sales Manager

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile

Mandatory (Experience 1): Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile

Mandatory (Experience 2): Must have strategic thinking and good communication skills

Mandatory (Experience 3): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams

Mandatory (Graduation): Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati)

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.

Mandatory (Compensation): Candidate's current CTC should not be less than 35 LPA

Company Description

Web Glaze Services is an IT company based in New Delhi. We specialize in web development, digital marketing, print media, and app services. With over 8 years of experience, we have successfully delivered more than 500 websites and have expertise in SEO/SMO to help establish your brand. Our team of dedicated professionals is committed to providing top-quality IT services with 24/7 support.

Role Description

This is a full-time on-site role for a Sales Executive at Web Glaze Services. As a Sales Executive, your main responsibility will be to generate new leads and maintain relationships with existing clients. Specifically, you will focus on sales for our education portal, which includes calling and building relationships with schools and parents. Additionally, you will be responsible for meeting sales targets, conducting sales presentations, negotiating contracts, and providing excellent customer service. You will also be expected to analyze market trends to identify opportunities for growth and to develop strategies to improve sales performance.

Qualifications

• Minimum 1 to 2 years of proven experience in sales, preferably in the IT or education industry
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Ability to build and maintain client relationships
• Knowledge of web development and digital marketing services
• Self-motivated with a results-driven approach
• Degree in Business Administration or related field
• Fluency in English and Hindi

We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection strategies like circuit breaker, rate limiting.
• Integration of data storage solutions like OLTP(RDS, Postgres), OLAP(Redshift) and Cache(redis, memcache) servers with applications.
• End to end responsibility from development to production.
• Ability to work in odd hours in-case of emergencies.
• Well aware of server-less, containers and microservices technologies(like Lambda, Fargate, ECS, EKS).

• Experience 1.5+ yrs in the Software Industry.
• Mastery in Python with knowledge of at least one Python web framework (such as Django, Flask) with amazing debugging skills.
• Familiarity with some ORM (Object Relational Mapper) and caching libraries
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages such as Jinja 2, Mako
• Basic understanding of front-end technologies, such as Jquery, JavaScript, HTML5, and CSS3
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
• Able to create extendible database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools such as Git or SVN
• Make sure to mention other frameworks, libraries, or any other technology related to your development stack

We are looking for ambitious hands-on coders who love building web based applications from the ground up and have a special affection for all things JavaScript.

Responsibilities:

• Develop robust, web-based applications interacting with database filesystems and APIs
• Obsess about code quality and readability
• Remain updated on new and evolving client-side technologies, their application to our functionality or architecture goals
• Work closely in a multi-disciplinary structure to deliver world class solutions across web, mobile, and tablets
• Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse

Must have:

• At least 3 years of experience in developing web based applications with experience in Node.Js
• Skilled at Object Oriented JavaScript and having a working knowledge of at least one of the following MVC Frameworks (Angular, Backbone, Ember, React etc.).
• Knowledge of database, preferably some NoSQL DB like Mongo.
• Familiar with Git version control system

We, Chilton Refrigeration Pvt Ltd, are an innovation focused refrigeration-based manufacturing company based at Kochi, Kerala. Chilton has 6 patents to its credit and has started the second manufacturing base in Gujarat, Ahmedabad. Recently, we have launched our newest patented product-Hot water Air Conditioner.

We are growing aggressively in the states of Gujarat, Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu and Karnataka and are looking for Sales Engineer who can support us and be the driving force in our sales and customer relations. Apart from this, you get the opportunity for career growth within company.

Key responsibilities: 

• Identify market opportunities to generate new business with a willingness to travel on daily basis
• Conduct professional presentations and seminars for client
• Prepare and present winning technical and pricing proposals coordinating with technical team
• Achieve sales revenue and gross margin to meet with monthly and yearly targets
• Do customer follow-ups and close customer complaints in short period
• Provide technical advice in product design and system integration solution independently
• Provide inputs to Manager on lost customer analysis on weekly/ monthly basis.
• Provide regular reports to reporting manager though designated apps
• Payment / Relevant documents collection / recovery, commercial closing of orders independently

Who can apply?

To be successful in this role, you must have a proven ability selling industrial products to industries like Pharma , Food and Beverages , Plastic etc . A strong technical understanding of products and their application to facilities is critical.

Must be willing to travel PAN India

Must have a Bachelor’s degree BE / B.Tech or equivalent in Electrical or Mechanical Engineering

• Producing clean, efficient code based on specifications.
• Fixing and improving existing software
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

• Must have good experience on Asp.Net, MCV, C#, Java script, Jquery etc.
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. C#,VB, JavaScript) and frameworks/systems (e.g. AngularJS, Git)
• Experience with databases and Object-Relational Mapping (ORM)
• Ability to learn new languages and technologies
• Excellent communication skills