Sales Manager

SAP ABAP Developer with CRM Expertise

Location: Bangalore (Hybrid)

Experience: 10-15 Years

Job Summary

We are seeking a Senior SAP ABAP Developer with extensive CRM domain expertise to design, develop, and enhance custom ABAP solutions within SAP CRM environments. The role focuses on OOPs-based development, Web UI customizations, BRF+ rules, integrations, and Service Contracts processes to deliver robust CRM applications.

Key Responsibilities

• Develop custom ABAP objects including reports, interfaces, enhancements, forms, and modules using OOPs concepts in SAP CRM context.
• Customize and enhance SAP CRM Web UI components, navigation, and user interfaces using Component Workbench and UI Configuration Tool.
• Design and implement business rules using SAP BRF+ for CRM processes and decision automation.
• Build and maintain integration scenarios using IDocs, BAPIs, RFCs, and APIs between SAP CRM and external systems.
• Configure and develop Service Contracts processes including creation, pricing, billing integration, and contract management.
• Follow Agile methodologies for development sprints, code reviews, testing, and deployment using tools like Jira/ADO.
• Analyze business requirements, create technical specifications, and ensure high-quality deliverables with minimal defects.
• Troubleshoot production issues, perform performance tuning, and provide L2/L3 support for CRM applications.
• Collaborate with functional teams, architects, and stakeholders for end-to-end CRM solution delivery.

Mandatory Skills & Experience

• 10-15 years hands-on SAP ABAP development experience specifically in SAP CRM applications.
• Expertise in OOPs ABAP with custom objects (reports, ALVs, enhancements, BADIs, user exits).
• Strong SAP CRM Web UI development (Component Workbench, UI enhancements, navigation, AET).
• Proven experience with SAP BRF+ for rule-based decision making in CRM scenarios.
• Hands-on integration development using IDocs, BAPIs, RFCs, REST/SOAP APIs for CRM-external system connectivity.
• Deep domain knowledge of SAP CRM Service Contracts processes and configurations.
• Proficiency in Agile development practices and modern development tools.

Preferred Qualifications

• Experience with SAP CRM 7.0/7.3, SAP S/4HANA CRM extensions.
• Knowledge of SAP Cloud Platform Integration (CPI) or SAP PI/PO.
• Exposure to Fiori/UI5 developments for CRM mobile/web interfaces.
• SAP certifications in ABAP or CRM modules.

Responsibilities & Duties:

Making Call to Customers, Maintaining the Database, Online Sales

Maintain a relations with the existing clients and ask to upgrade their packages or renewals

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per client revenue optimization & renewals.

Handle `client queries/escalations.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domain.

Manage and create product listing and another day to day activities on portal

Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.

Required Experience, Skills and Qualifications

Experience: Minimum 6 Months in Online and Concept Sales

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Must have laptop

As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.

Key Responsibilities:

• Client Onboarding:

Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.

Collaborate with sales and account management teams to understand client requirements and expectations.

• Project Planning:

Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.

• Stakeholder Collaboration:

Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.

• Configuration and Customization:

Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.

• Training and Support:

Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.

• Quality Assurance:

Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.

• Communication:

Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.

• Documentation:

Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.

Develop user manuals and guides as needed.

• Post-Implementation Review:

Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.

You are a desired candidate if you have:

• Proven experience in leading successful implementations of HR Tech SAAS solutions.
• Strong project management skills with the ability to manage multiple client implementations simultaneously.
• In-depth understanding of HR processes and workflows.
• Technical acumen, including familiarity with system configurations and integrations.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Problem-solving mindset and the ability to navigate complex client requirements.
• Knowledge of quality assurance processes and testing methodologies.
• Training experience, including the development and delivery of training programs.
• Detail-oriented with a focus on delivering high-quality solutions on time.

Our Client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
Vision: Our Client aims to change the way that customers, creators, and retail investors interact and transact at brands of all shapes and sizes. Essentially, becoming the Web3 version of brands driven social ecommerce & investment platform.

Responsibilities

• Help define Technical Roadmap and own the entire product delivery end to
• Work very closely with various business stakeholders to drive the execution of multiple business plans and
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product

• A graduation/post graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 7-12 years of strong experience in various frontend development technologies which includes Javascript (core and oops), Nodejs, Html, Css
• Expertise in 
• Any UI framework React/Vue 
• State Management libraries like redux
• Build tools (webpack, grunt, gulp etc)
• Experience with 
• best practices for JS development using jslint, testing frameworks etc.
• package managers like npm or yarn
• Experience working with agile teams and making rapid decisions in dynamic and disruptive environments.
• 2+ years of leading and managing a team consisting of backend, frontend and QA.
• Hands on writing and reviewing code
• Exceptional design and architectural skills.
• Strong communication skills.

Good to have

• Experience with AWS, Microfrontend, Nginx, CDN caching
• Exposure to Performance optimization techniques/tools (caching, cdn, lighthouse, optimization)
• Experience with Dockers & Containerization
• Knowledge of tools and best practices for Linting, Compiling, Minifying, Jenkins etc.
• Experience with "Micro Frontend architecture" & “Backend For Frontend”

• Design and develop application with your strong knowledge in .NET
  • Apply your expertise in OOPS and best coding practices, TDD & Solid design Principles.
  • Expertise level implementations of multithreading concepts & You are familiar with Full
  stack development. If you are a developer with strong experience in .Net backend technologies
  and comfortable on frontend technologies like angular, JavaScript HTML, CSS etc.
  • Apply your versatility in choosing appropriate tools and frameworks for the Core
  development procedures
  • Work on large scale complex algorithmic solutions and fine tuning
  • Working on service oriented solutions and micro services architecture and be a part of
  monolithic to micro services re-architecture

The individual will be the go-to person for developing concepts, graphics and creating an appropriate design language for the brands. Creating visual elements to deliver the communication efficiently and aesthetically pleasing manner would be needed the most.

•  Coordinate with the account managers to discuss the brand requirements.
•  Get a detailed brief to interpret the client’s needs and develop a creative concept that suits their purpose.
•  Creating drafts of design with the briefs available and through data research.
•  Presenting final output of creative concepts to the account managers.
•  Working with a wide range of media tools and software.
•  Working as a part of team with account leads, copy writers, technical dept. and of course the design team.
•  Updated with current fashion of design trends, application packages, visual arts, time limits and anything that impacts the design.
•  Creating design layouts and concepts as per layout principles and design concepts.

Must-Have’s:

• Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)  

Job Description:

• Knowledge on what is a DevOps CI/CD Pipeline

• Understanding of version control systems like Git, including branching and merging strategies
• Knowledge of what is continuous delivery and integration tools like Jenkins, Github
• Knowledge developing code using Ruby or Python and Java or PHP 
• Knowledge writing Unix Shell (bash, ksh) scripts

• Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet

• Experience and willingness to keep learning in a Linux environment
• Ability to provide after-hours support as needed for emergency or urgent situations

Nice to have’s:

• Proficient with container based products like docker and Kubernetes

• Excellent communication skills (verbal and written)

• Able to work in a team and be a team player
• Knowledge of PHP, MySQL, Apache and other open source software
• BA/BS in computer science or similar