Senior Technical Content Writer

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

We are seeking a dynamic and confident HR professional to manage our staffing division. This full-time role serves as a key HR partner responsible for driving policy adherence, ensuring strong compliance practices, and supporting business and operations leaders through effective people management and HR governance.

I Responsibilities and Accountabilities:

           HR Operations Management

• Lead all aspects of end-to-end HR operations, including payroll, benefits administration and Workday compliances
• Lead compliance with labor laws, company policies, and regulatory requirements.
• Implement and develop HR processes for efficiency and scalability.
• Work closely with Dept Heads/leaders, Legal, employment law team in the handling of employee relations issues and successfully conduct investigations, as needed.

Employee Relations:

• Act as a trusted advisor to managers on employee relations matters. Support and guide managers through sensitive ER cases, including conflict resolution, disciplinary actions, and performance concerns.
• Develop a positive, inclusive work environment that supports innovation and agility.
• Lead employee relations, grievance handling, and disciplinary procedures.
• Will be part of the team to lead employment branding initiative.

Performance & Analytics

• Develop and lead performance appraisal systems to drive high performance.
• Apply HR metrics and analytics to provide insights and support decision-making. Overall Collaborate with all the team members to align HR strategies with organizational goals and support workforce planning, talent management, and organizational development initiatives.

Qualifications & Skills

• Education: Bachelor's Degree in HR / Business Administration (mandatory); MBA/PGDM in HR (preferred).
• Skills: Sound knowledge of labor laws and regional HR compliance, strong analytical mindset, skilled in conflict management and problem-solving, and proficiency in HRMS tools (SAP, SuccessFactors, etc.).
• Behavioral: Self-driven, ability to work independently in a field-heavy role, with strong Business Acumen and Stakeholder Management skills.

II Experience

·        Nature of Experience: A candidate with experience in a similar background, preferably from a global staffing company, would be ideal.

·        Length of Experience:  8+ Years

III Skill Set & Personality Traits required:

·        Strong leadership and team management capabilities.

·        Deep understanding of HR operations, processes, and policies.

·        Excellent communication, interpersonal, and stakeholder management skills.

·        Analytical and problem-solving mindset with focus on process improvement.

·        Ability to manage multiple priorities and deliver in a fast-paced environment.

·        High level of integrity, empathy, and confidentiality.

IV Age Group: 25 -32 years.

V Cost to the company:  As per industry norms.

VI Location: Hyderabad. Hitec city, Madhapur

Shift Timings:

Day Shift : 9 a.m. to 6 p.m. (No Hybrid / Work from home concept)

Night Shift: 07:30 p.m. to 3:30 a.m.

Director – Fundraising & Partnerships

Location: Pune / Mumbai / Delhi NCR / Bangalore / Hyderabad / Remote (Hybrid Flexibility)

Experience: 10 – 15 years

Reports to: CEO

Type: Full-time

Working days: 5.5 Days

Timings: 9:30 AM to 6:30 PM

The Role

We are seeking a mission-driven, results-oriented leader to join as Director – Fundraising & Partnerships.

In this high-impact leadership role, you will:

• Report directly to the Co-Founders

• Scale fundraising capacity 3x in the next 2 years

• Secure long-term, outcome-linked funding from CSR, HNIs, philanthropic foundations, and global development partners

• Represent organisation in key donor forums and build a high-performing fundraising team

Key Responsibilities

1. Fundraising Strategy & Leadership

• Lead execution of our's 2–3 year fundraising strategy aligned with growth goals

• Own annual fundraising targets, set KPIs, and ensure transparent reporting

• Drive donor lifecycle: prospecting, proposals, grant reporting, and relationship management

• Act as external face in funder interactions with CSR leaders, philanthropies, and impact investors

• Build systems for agility, compliance, and long-term donor trust

2. Partnership Development & Network Building

• Develop pipeline of 50+ CSR leads, philanthropists, and ecosystem enablers

• Mobilize donor and champion networks to unlock opportunities

• Represent firm at sector forums and donor convenings

3. Communications & Collateral Oversight

• Oversee donor-facing communications: proposals, pitch decks, reports, and campaigns

• Ensure clarity and alignment with brand and impact narrative

• Use storytelling, data, and design for compelling funder engagement

4. Team Leadership & Systems Building

• Build and mentor a high-performing fundraising team

• Establish robust systems for donor CRM, compliance, reporting, and audits

• Work with internal teams to develop tailored grant materials

5. Relationship Management

• Shape trust-based donor journeys for long-term investment

• Design engagement pathways for new, existing, and repeat funders

6. Cross-Functional Collaboration

• Partner with Programs, Finance, and Impact teams to align fundraising with program needs

• Work with M&E/Data teams to define outcomes and deliver performance-linked commitments

Who You Are

• Fundraising is more than a function for you; it’s a lever for systemic change.

• Strategic executor: equally comfortable with vision decks and complex donor conversations.

• 12–15 years’ experience in fundraising, partnerships, or business development in nonprofit, CSR, or impact investing.

• Proven success in multi-crore, multi-year partnerships (₹12Cr+).

• Strong storyteller and sharp writer.

• Deep knowledge of India’s social impact ecosystem and funder motivations.

• Thrives in high-autonomy, high-accountability environments.

• Bonus: experience in growth-stage nonprofits or multi-state fundraising.

Why Join Us?

Here you won’t inherit a stale pipeline — you’ll build the engine that helps lakhs of children unlock their future.

• Lead with vision: Own strategy, partnerships, and growth

• Scale with purpose: Fund one of India’s most scalable, tech-forward education models

• Learn with peers: Collaborate with co-founders, donors, and sector leaders

• Work from anywhere: Flexible hybrid work model

• Grow fast, grow real: Clear path to Chief Growth Officer

What You Can Expect

• Ownership & trust: Lead strategy and fundraising, not just execute

• Flexibility: Hybrid work from Pune, Mumbai, Delhi NCR, or remote

• Learning & visibility: Represent at national forums

• Supportive culture: Startup-fast, values-first, prioritizing well-being

• Competitive salary: Sector-leading pay with transparency on growth paths

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

Designation: Technical Lead - Android (ABL_SS_597)

Position description:

• Responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. 
• Along with Hands-on development will lead the development of Android applications and their integration with back-end services. 
• Work alongside other engineers and developers working on different layers of the infrastructure.
• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Kotlin and Swift code
• Would be working on IOS platforms hands on along with Android.
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization.

Primary Responsibilities:

• Would be building features and services in android and ios.

Required Skills:

• 7 – 11 years of work experience of Kotlin, RxKotlin and Java
• Knowledge of different designing patterns, Preferably MVVM.
• Experience in Socket Programming and Android Jetpack Components.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes &
• Understanding of Android Porting and Build process, Android native and System app.
• Familiarity with RESTful APIs to connect Android applications to back-end services GRPC, Retrofit.
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Familiarity with cloud message APIs and push notifications, Deep Linking
• A knack for benchmarking and optimization
• Nice to have an understanding of Swift, Objective-C and Cocoa Touch
• Nice to have an understanding with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with Flutter or React Native