Survey Analytics

Job Summary:

We are seeking a dynamic Online Reputation Management Consultant to ensure a strong, positive online presence across key platforms including Quora, X (formerly Twitter), Facebook/Meta, LinkedIn, YouTube, GlassDoor, and Reddit. The ideal candidate will drive systematic improvements in our digital reputation, collaborate with an extensive internal team, and work with external experts to enhance our brand perception month over month.

Key Responsibilities:

• Online Reputation Enhancement:
• Monitor and manage our online presence to ensure a consistently strong and positive reputation across all major social and review platforms.
• External Audit Coordination:
• Identify and engage with an external reputation consultant to conduct comprehensive monthly online reputation audits.
• Collaborate with the consultant to develop actionable strategies for systematic improvement, similar to practices used in managing Google reviews.
• Internal Collaboration & Engagement:
• Work closely with 500+ team members and their networks to plan and execute contests, games, and other events that leverage their social influence and drive positive public sentiment.
• Develop and implement initiatives that encourage employee advocacy and active participation in promoting our brand online.
• Strategic Reporting & Analysis:
• Provide regular reports on reputation metrics and campaign performance, and adjust strategies as needed to ensure continuous improvement.
• Proactively address any negative feedback or issues that may arise, developing crisis management plans as necessary.

Qualifications:

• Proven experience in online reputation management, digital marketing, or social media strategy.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with both internal teams and external consultants.
• A data-driven mindset with proficiency in reputation management tools and social media analytics.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Ability to creatively engage a large network of team members and mobilize them for brand advocacy.

Preferred Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Prior experience working in a corporate or agency setting focused on online reputation management.
• Familiarity with crisis management strategies and experience in executing large-scale employee engagement campaigns.

Need MALE candidate ONLY

● The candidate should preferably be based out of Dubai.

● Must from FMCG (Food & Beverage) industry.

● Responsible for exports from multiple production bases (India, Bangladesh, Kazakhstan, Serbia, etc.) to international destinations.

● Should have Strong knowledge of international trade laws, EXIM policies, documentation & compliance.

● Track record of managing large export sales portfolios (multi-million USD) and building distributor/stockist networks across regions.

● Willingness for international travel (Traveling to export markets upon requirement)

● Well connected with FMCG buyers. ( FMCG Exports experience required )

● Business Development in Exports from India to other countries, to expand the network of distributors and stockists, primarily South-Asia and Europe.

● Currently managing a toppling not less than 5 M$

● Min 15 years of experience in B2B business and sales orders cycle

● Min 15 years of experience managing market spendings ( trade activations ) and ROI.

● Solid knowledge of market expansions, NPDs ( new products developments ), new product launch , JBP ( joint business planning ) , distribution management/KPIs, channel management

● Well experienced in budgeting, financials and value chain models

● Experience in dealing with GM and director levels.

• Pega Certified Lead with hands-on understanding of Pega Build, Design, Architecture

• Innovative zest for creating Intellectual Properties, Accelerators and solutions which can impact business value on Applications.

• Thorough understanding of current and future technology trends and ability to leverage them with minimum interventions and creating cost-effective value propositions with winning themes to make definite GTM impact.

• Participate in short-term consulting engagements and pre-sales assessments/workshops

• Collaborates with sales, delivery, technical and vertical teams to ensure proposed deals include technical solutions, winning themes that accurately address customer needs

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. The Lighthouses are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives.

The Global Opportunity Youth Network (GOYN) is a global initiative catalysing systems shifts for youth opportunity in communities around the world through the creation of sustainable training, employment, and income-earning pathways. GOYN works with “Opportunity Youth” — young people aged 15-29 who are out of school, unemployed, or working in informal jobs.

Designation: Content Manager, Digital Opportunities Project, GOYN, Pune

Reporting To: Director, GOYN : Pune

No. of positions: 1

Expectations / Deliverables:

● Build enduring relationships with NGOs, community based organizations, corporates, employment agencies, skilling organisations, digital platforms and government including PMC for enabling collective action at the city level.

● GOYN brand-building and enrolment of various stakeholders as partners

● Ensure creation of a dynamic working relationship with partners to ensure smooth enrolment of youth into various livelihood/non-livelihood institutions

● Ensure timely updates from partners regarding youth livelihood status to help maintain the youth journey database and enable feedback mechanisms

● Coordinate with organizations to conduct livelihood sessions for youth in the community settings

● Experience in reaching consensus and drafting MoU's

● Be up to date with any developments in the ecosystem and forge new partnerships with youth facing organizations

● Collate, develop and distribute engaging content aligned with the digital platform from partner organisations

● Collaborate with design teams to plan and develop site content, style and layout

● Use content management systems to analyze platform traffic and user engagement metrics

● Manage content distribution to other channels and social media platforms to increase web traffic.

● Ensure legal compliance (copyright and data protection) and secrecy of OY data

● Stay up to date with developments and generate new ideas to draw the audience’s attention.

Preferred Skill sets, Years of Experience, Professional Background:

● Post Graduation in any background, with 1-3 years of experience in the field of Content writing and partnership building

● Strong commitment towards building relationships with organizations in the ecosystem

● Hands-on experience with MS Office and WordPress

● Basic technical knowledge of HTML and video editing etc.

● Knowledge of SEO

● Competent in managing social media

● Excellent writing skills in English, Hindi and Marathi

● Attention to detail

● Good organizational and time-management skills

● Open to travel.

• Managing the interchange of data between the server and the users.
• Development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end Integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection.

• Should have worked on the Django REST framework.
• Familiarity with some Pandas, Numpy, text parsing/mining and ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages
• Worked on Amazon cloud solutions
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tool
• Excellent written and verbal communication skills.
• Should know about HDL and LLD.
• Should know about making python packages
• Should have worked on microservice-based Architecture

• Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)

• Leading a team of Web, SEO, Content and Email experts
• Collaborating with internal departments to facilitate client need fulfillment.
• Present strategies to clients and ensuring timely execution and delivery
• Analyze the effectiveness of strategies implemented
• Time to time recommend, design and implement new projects to increase their ROI
• Set up a list of KPIs to track for each client
• Prepare and present reports on their progress
• Building and maintaining strong, long-lasting customer relationships
• Collecting and analyzing data to learn more about consumer behavior.
• Maintaining updated knowledge of company products and services and upselling them time to time
• Resolving complaints and preventing additional issues by improving processes.
• Keep abreast with new trends in digital technology
• ​Lastly, manage the P/L of the team and accounts assigned

• Knowledge of digital tools and technology
• Understanding and knowledge of websites, search and email
• Experience in customer service
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player & leader
• Good time-management skills and organized
• Great interpersonal and communication skills

Proficient in Java 8 Version, J2EE and related technologies.
• Experienced in using spring, Spring Boot, Hibernate, messaging systems.
• Good understanding of relational database performance concepts and usage of ORM frameworks such as Hibernate
• Expert understanding of the object-oriented design and programming concepts
• Strong working experience  on Data Structures, Algorithms and Collections.
• Solid experience building applications on top of RESTful APIs.
• Knowledge/experience with Spring MVC
• Stroing knowledge in developing and executing automated unit, functional and integration tests
• Good communication and analytical skills.
• Strong trouble shooting skills

Responsibility

• Manage largeamounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Must be Graduated or Post-Graduated.
• Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.